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Up","eln","brandFallbackUrl","iirisRecommendation",{"_643":644,"_645":646,"_647":648,"_649":650,"_651":152,"_652":152,"_653":654,"_655":656,"_657":658,"_659":181,"_660":661,"_662":663,"_664":665,"_666":667,"_668":669,"_670":8,"_671":672,"_673":674,"_675":676,"_677":678},"id","widget-1733955508982","division","it","brandFamily","enterpriseit","entityTagBackground","#333333BF","showBy","showTime","borderRadius","4","imageWidth","324","imageHeight","182","imagePosition","dropShadow","#FFEB00","entityTagBorderColor","#333333","borderColor","#e6e6e6","redirectMode","same","recipe","related-items","brandName","showdate","yes","dateFormat","MMM DD, YYYY","dateTimeFontColor","#767676","dateTimeFontsize","12","routes/$topic._index",{"_681":682,"_1193":1194,"_1195":1196,"_1204":-7,"_87":1205},"template",{"_111":683,"_684":152,"_685":686,"_692":-7,"_693":694,"_699":700,"_1103":1104},"News","categoryDesc","breadcrumbs",[687,689],{"_111":546,"_54":688},"/",{"_111":690,"_54":691},"Latest News","/latest-news","newsletterSignUpPromo","pagination",{"_695":696,"_697":698},"totalCount",302,"currentPage",293,"contents",[701,724,737,749,760,773,786,800,810,820,834,844,854,866,876,886,896,907,920,931,941,951,964,974,985,995,1008,1019,1029,1039,1049,1062,1072,1082,1093],{"_166":167,"_147":702,"_168":703,"_153":709,"_155":709,"_158":710,"_711":712,"_160":152,"_161":713,"_163":152,"_156":714,"_715":152,"_178":716,"_164":206,"_165":207,"_176":320,"_717":718,"_722":723},{"_149":152,"_151":152},[704],{"_52":705,"_172":706,"_174":707,"_708":152},"Matt Brunk","/author/matt-brunk","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd46cf0f6729072ec/673c5ffe08af77acbb54de84/MattBrunk-60x74_2.jpg","role","Counting Coup","/telecommunication-technology/counting-coup","linkAttrs",{},"Apr 16, 2008","In the western Lonesome Dove, Cap'n Call said it best: \"There ain't no excuse for bad behavior\"--and reminding the IT guys that this was the moment after the character Captain Woodrow F. Call delivered a severe beating to an offending bad guy.","articleBodyJsonSummary","normal","paidGating",{"_719":24,"_720":721},"paidContent","paidProductTaxonomy",[],"articleSize","big",{"_166":167,"_147":725,"_168":726,"_153":731,"_155":731,"_158":732,"_711":733,"_160":152,"_161":713,"_163":152,"_156":734,"_715":152,"_178":716,"_164":206,"_165":207,"_176":227,"_717":735,"_722":723},{"_149":152,"_151":152},[727],{"_52":728,"_172":729,"_174":730,"_708":152},"Eric Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","Convergence and Layer 1","/telecommunication-technology/convergence-and-layer-1",{},"_Here's this week's VoiceCon eNews:_ Telecom used to be part of the facilities department. Is it time to put it back there? That might be a little bit of an exaggeration. Maybe it's more accurate to say, You can take Telecom out of Facilities, but you can't take Facilities out of Telecom.",{"_719":24,"_720":736},[],{"_166":167,"_147":738,"_168":739,"_153":741,"_155":741,"_158":742,"_711":743,"_160":152,"_161":744,"_163":152,"_156":745,"_715":152,"_178":716,"_164":330,"_165":331,"_176":746,"_717":747,"_722":723},{"_149":152,"_151":152},[740],{"_52":728,"_172":729,"_174":730,"_708":152},"Agent Metrics: Less is More...Sometimes","/customer-experience/agent-metrics-less-is-more-sometimes",{},"Apr 15, 2008","_This post was contributed by __Jason Alley__ of Vanguard Communications._ We need to spend more time empowering agents to seek the truth about successful customer interactions rather than relying on _magic metrics_ to deliver delighted customers, cost savings and increased revenue. Too often, the reality in our contact centers is that we believe:",27,{"_719":24,"_720":748},[],{"_166":167,"_147":750,"_168":751,"_153":753,"_155":753,"_158":754,"_711":755,"_160":152,"_161":756,"_163":152,"_156":757,"_715":152,"_178":716,"_164":206,"_165":207,"_176":193,"_717":758,"_722":723},{"_149":152,"_151":152},[752],{"_52":705,"_172":706,"_174":707,"_708":152},"Copper Storm Brewing","/telecommunication-technology/copper-storm-brewing",{},"Apr 14, 2008","When considering wiring for new buildings or adding on to existing spaces, I think the time to seriously consider wireless is now. The guys buying and trading copper see the precious commodity hitting $10,000 a ton. The reason is energy, demand and energy. Energy costs continue to rise, demand isn't slowing and energy shortages continue to befall those that have untapped supplies or those that do have copper available but they just don't have enough energy supplies to produce copper in order to keep up with the global demands.",{"_719":24,"_720":759},[],{"_166":167,"_147":761,"_168":762,"_153":767,"_155":767,"_158":768,"_711":769,"_160":152,"_161":756,"_163":152,"_156":770,"_715":152,"_178":716,"_164":203,"_165":204,"_176":240,"_717":771,"_722":723},{"_149":152,"_151":152},[763],{"_52":764,"_172":765,"_174":766,"_708":152},"Gary Audin","/author/gary-audin","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt279000b904b6fcab/673c5ffd50c1f2901d257b28/GaryAudin_102x102.jpeg","The U.S. Internet, Prospects for UC?","/network-technology/the-u-s-internet-prospects-for-uc-",{},"The \" Global Information Technology Report 2007-2008 \" has just been published by The World Economic Forum (WEF). The U.S. ranks 4th, in a tie with Singapore, behind Denmark, Sweden and Switzerland in the report's [Internet] Networked Readiness Index (NRI). That is up from 7th place in the previous report. Does this mean that the U.S. internet is up to supporting significant Unified Communications traffic? Not necessarily?",{"_719":24,"_720":772},[],{"_166":167,"_147":774,"_168":775,"_153":780,"_155":780,"_158":781,"_711":782,"_160":152,"_161":756,"_163":152,"_156":783,"_715":152,"_178":716,"_164":139,"_165":140,"_176":320,"_717":784,"_722":723},{"_149":152,"_151":152},[776],{"_52":777,"_172":778,"_174":779,"_708":152},"Sheila McGee-Smith","/author/sheila-mcgee-smith","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc234ac2c53ddde66/673c5ffa81c0b477c2519b75/McGee_headshot_2024.png","State of Utah Makes the Case for Intervoice","/ai-voice/state-of-utah-makes-the-case-for-intervoice",{},"In September 2006 market-leading self service vendor Intervoice acquired the assets of Nuasis, a fledgling SIP-based contact center solution provider. Part of the rationale behind the acquisition was that the Nuasis NuContact solution would allow Intervoice to participate in the market transition from TDM to IP-based technology, already in full swing in the PBX market by then but still emerging in the contact center.",{"_719":24,"_720":785},[],{"_166":167,"_147":787,"_168":788,"_153":793,"_155":793,"_158":794,"_711":795,"_160":152,"_161":796,"_163":152,"_156":797,"_715":152,"_178":716,"_164":256,"_165":257,"_176":193,"_717":798,"_722":723},{"_149":152,"_151":152},[789],{"_52":790,"_172":791,"_174":792,"_708":152},"Blair Pleasant","/author/blair-pleasant","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte02096dc8c5495fa/673c5fffb5a7ed3444a1dc64/6074_BlairPleasant.jpg","Intervoice Update","/video-conferencing/intervoice-update",{},"Apr 11, 2008","There've been lots of changes at Intervoice in the past few years - it's a different company than the old stodgy IVR vendor it used to be. There are new products, new services, new leadership (for the most part), and new excitement. Intervoice offers products and solutions in both the enterprise and enhanced network services arenas. On the enterprise side, its focus is on \"creating new opportunities for customers by delivering natural, intuitive ways for people to interact, transact and communicate.\" On the network side, Intervoice provides solutions for \"people to people\" communications, including voice mail, video mail, SMS, etc.",{"_719":24,"_720":799},[],{"_166":167,"_147":801,"_168":802,"_153":804,"_155":804,"_158":805,"_711":806,"_160":152,"_161":796,"_163":152,"_156":807,"_715":152,"_178":716,"_164":206,"_165":207,"_176":240,"_717":808,"_722":723},{"_149":152,"_151":152},[803],{"_52":728,"_172":729,"_174":730,"_708":152},"Where Are the Carriers?","/telecommunication-technology/where-are-the-carriers-",{},"_This is the_ VoiceCon UC eWeekly _newsletter for this week, written by Fred Knight, GM and Publisher of No Jitter and VoiceCon GM and conference co-chair_: Amid all of the UC-focused presentations, demos, exhibits and debate that took place during VoiceCon Orlando, I was struck by the relative silence from one group that, you'd think, would be playing a critical role in UC's evolution--the carriers and service providers.",{"_719":24,"_720":809},[],{"_166":167,"_147":811,"_168":812,"_153":814,"_155":814,"_158":815,"_711":816,"_160":152,"_161":796,"_163":152,"_156":817,"_715":152,"_178":716,"_164":206,"_165":207,"_176":240,"_717":818,"_722":723},{"_149":152,"_151":152},[813],{"_52":705,"_172":706,"_174":707,"_708":152},"Which Really Uses the Most Power?","/telecommunication-technology/which-really-uses-the-most-power-",{},"After my previous post, which compared power demands for TDM and IP phones, Eric wrote me and asked, \"Doesn't an IP-PBX on a server draw less power than a TDM PBX? Is this outweighed by the multitude of phones?\" The bottom line is: IPT is good, TDM is better and Hybrid is Best for power--- to a certain port/device size.",{"_719":24,"_720":819},[],{"_166":167,"_147":821,"_168":822,"_153":827,"_155":827,"_158":828,"_711":829,"_160":152,"_161":830,"_163":152,"_156":831,"_715":152,"_178":716,"_164":206,"_165":207,"_176":240,"_717":832,"_722":723},{"_149":152,"_151":152},[823],{"_52":824,"_172":825,"_174":826,"_708":152},"John Bartlett","/author/john-bartlett","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8c932fbe2909b2fa/673c5ffe4bfd003490ba97fc/Bartlett_John_headshot_150.jpg","Telepresence: It's Not That Expensive","/telecommunication-technology/telepresence-it-s-not-that-expensive",{},"Apr 10, 2008","Part of the ongoing conversation about telepresence is about its high cost, which includes both the initial cost of the telepresence suites or endpoints, and the ongoing cost of the network and services to support it. Telepresence suites can cost $300K plus, and the cost of the service and network can be as much as $18K/month per location. Ouch. But let's take a look at what this really means to the enterprise.",{"_719":24,"_720":833},[],{"_166":167,"_147":835,"_168":836,"_153":838,"_155":838,"_158":839,"_711":840,"_160":152,"_161":830,"_163":152,"_156":841,"_715":152,"_178":716,"_164":206,"_165":207,"_176":227,"_717":842,"_722":723},{"_149":152,"_151":152},[837],{"_52":705,"_172":706,"_174":707,"_708":152},"Saving Over WATT?","/telecommunication-technology/saving-over-watt-",{},"The telephony manufacturers are quick to point out what they are doing to reduce energy consumption of IP telephones. What they aren't discussing is, what are you truly saving in energy over what you had before?",{"_719":24,"_720":843},[],{"_166":167,"_147":845,"_168":846,"_153":848,"_155":848,"_158":849,"_711":850,"_160":152,"_161":830,"_163":152,"_156":851,"_715":152,"_178":716,"_164":285,"_165":286,"_176":240,"_717":852,"_722":723},{"_149":152,"_151":152},[847],{"_52":764,"_172":765,"_174":766,"_708":152},"Energy Savings: Data Center to Desktop","/data-management/energy-savings-data-center-to-desktop",{},"I was the moderator and presenter with Jim Davies, CTO of Mitel on March 11, 2008 of an on-demand webinar and podcast: \" Discover the Green of Technology \". We both covered a number of useful tips on energy savings from the data center to the desktop. I cannot go through all of the many recommendations, so I have taken a few of the nuggets from the presentation to highlight in this blog.",{"_719":24,"_720":853},[],{"_166":167,"_147":855,"_168":856,"_153":858,"_155":858,"_158":859,"_711":860,"_160":152,"_161":861,"_163":152,"_156":862,"_715":152,"_178":716,"_164":206,"_165":207,"_176":863,"_717":864,"_722":723},{"_149":152,"_151":152},[857],{"_52":728,"_172":729,"_174":730,"_708":152},"New Feature: As VOIP and FMC Mature...","/telecommunication-technology/new-feature-as-voip-and-fmc-mature-",{},"Apr 9, 2008","We've posted a new feature in the right-hand column by Amsterdam-based Bob Emmerson, a longtime convergence writer and analyst. I'm delighted to have Bob's byline on our site.",1,{"_719":24,"_720":865},[],{"_166":167,"_147":867,"_168":868,"_153":870,"_155":870,"_158":871,"_711":872,"_160":152,"_161":861,"_163":152,"_156":873,"_715":152,"_178":716,"_164":206,"_165":207,"_176":863,"_717":874,"_722":723},{"_149":152,"_151":152},[869],{"_52":705,"_172":706,"_174":707,"_708":152},"Business Where?","/telecommunication-technology/business-where-",{},"We've had more than a lion's share of businesses moving manufacturing operations to China well over the past decade, yet this trend may change. China isn't energy rich and currently isn't an economy engine designed for sustainability or green initiatives. Wal-Mart is actively trying to move its Chinese suppliers into sustainability.",{"_719":24,"_720":875},[],{"_166":167,"_147":877,"_168":878,"_153":880,"_155":880,"_158":881,"_711":882,"_160":152,"_161":861,"_163":152,"_156":883,"_715":152,"_178":716,"_164":206,"_165":207,"_176":227,"_717":884,"_722":723},{"_149":152,"_151":152},[879],{"_52":764,"_172":765,"_174":766,"_708":152},"Higher Cabling Costs; Electrician Shortage","/telecommunication-technology/higher-cabling-costs-electrician-shortage",{},"Last year in March 2007 I posted a blog , \"Another Hit to the Cabling Budget; Electrician Shortage = Higher cabling Costs\" at . In that blog I wrote \"By 2014, the U.S. requirement for electrical workers will increase to more than 734,000. This is a figure of 78,000 more electricians then are currently employed in the field.\"",{"_719":24,"_720":885},[],{"_166":167,"_147":887,"_168":888,"_153":890,"_155":890,"_158":891,"_711":892,"_160":152,"_161":861,"_163":152,"_156":893,"_715":152,"_178":716,"_164":206,"_165":207,"_176":240,"_717":894,"_722":723},{"_149":152,"_151":152},[889],{"_52":728,"_172":729,"_174":730,"_708":152},"A Software Company Plays Host","/telecommunication-technology/a-software-company-plays-host",{},"One of the trends we started noticing almost as soon as IP-PBXs reached a reasonable level of maturity was the tendency of colleges and universities to ditch their telco Centrex systems in favor of the new CPE, usually motivated by impressive cost savings. The down side for the university IT/telecom departments was that they could no longer resell the service to students as a profit center.",{"_719":24,"_720":895},[],{"_166":167,"_147":897,"_168":898,"_153":900,"_155":900,"_158":901,"_711":902,"_160":152,"_161":903,"_163":152,"_156":904,"_715":152,"_178":716,"_164":247,"_165":248,"_176":320,"_717":905,"_722":723},{"_149":152,"_151":152},[899],{"_52":728,"_172":729,"_174":730,"_708":152},"Directory Assistance for Unified Communications","/ucaas/directory-assistance-for-unified-communications",{},"Apr 8, 2008","Having seen Marty Parker's presentation for tomorrow's (Wednesday, April 9) VoiceCon Webinar (register here ), I'm more convinced than ever that we've got an opportunity to take the Unified Communications discussion to a whole new level. And if you're the type who derides the focus on networking technology as \"plumbing,\" boy, you're going to love it when we start delving into directories.",{"_719":24,"_720":906},[],{"_166":167,"_147":908,"_168":909,"_153":914,"_155":914,"_158":915,"_711":916,"_160":152,"_161":903,"_163":152,"_156":917,"_715":152,"_178":716,"_164":206,"_165":207,"_176":227,"_717":918,"_722":723},{"_149":152,"_151":152},[910],{"_52":911,"_172":912,"_174":913,"_708":152},"Brian Riggs","/author/brian-riggs","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt39d7cddbff02e8c1/673c5ffcb3faf7ad45a4bcdc/brian_riggs_2.jpg","Blackberry or iPhone: Pick Your Mania","/telecommunication-technology/blackberry-or-iphone-pick-your-mania",{},"Some rather sobering stats were issued from our friends at Canalys: In less than a year Apple has apparently become the #2 smart phone developer in the US. That puts iPhone right behind the Blackberry in terms of the number of smart phones in people's hands. No wonder phone makers are falling over themselves to come out with iPhone knock-offs.",{"_719":24,"_720":919},[],{"_166":167,"_147":921,"_168":922,"_153":924,"_155":924,"_158":925,"_711":926,"_160":152,"_161":927,"_163":152,"_156":928,"_715":152,"_178":716,"_164":256,"_165":257,"_176":320,"_717":929,"_722":723},{"_149":152,"_151":152},[923],{"_52":728,"_172":729,"_174":730,"_708":152},"Why Video?","/video-conferencing/why-video-",{},"Apr 7, 2008","Over at our sister site, the Enterprise 2.0 blog, Melanie Turek has some interesting thoughts about VoiceCon, based on a conversation with IBM's David Marshak. There's some good insights about presence, and a noteworthy focus on video.",{"_719":24,"_720":930},[],{"_166":167,"_147":932,"_168":933,"_153":935,"_155":935,"_158":936,"_711":937,"_160":152,"_161":927,"_163":152,"_156":938,"_715":152,"_178":716,"_164":206,"_165":207,"_176":863,"_717":939,"_722":723},{"_149":152,"_151":152},[934],{"_52":728,"_172":729,"_174":730,"_708":152},"VOIP Security Vulnerabilities and Vendor Notification","/telecommunication-technology/voip-security-vulnerabilities-and-vendor-notification",{},"On the VOIPSA blog, Dan York offers some concerns about the way VOIPShield handled its recent announcement of the vulnerabilities it had found, an announcement that just happened to be coupled to a new product release.",{"_719":24,"_720":940},[],{"_166":167,"_147":942,"_168":943,"_153":945,"_155":945,"_158":946,"_711":947,"_160":152,"_161":927,"_163":152,"_156":948,"_715":152,"_178":716,"_164":200,"_165":201,"_176":240,"_717":949,"_722":723},{"_149":152,"_151":152},[944],{"_52":705,"_172":706,"_174":707,"_708":152},"Flatten the Wares, Isn't It Obvious?","/cloud-infrastructure/flatten-the-wares-isn-t-it-obvious-",{},"There's too much clutter in SMB/E networks. Specifically, there are too many appliances, boxes and wares of every kind creating more troubleshooting endpoint nightmares and they do contribute to unnecessary latency, wasted power consumption and higher costs. This remains my eco-friendly argument to move \" stuff \" over to the cloud and to consolidate onsite hardware.",{"_719":24,"_720":950},[],{"_166":167,"_147":952,"_168":953,"_153":958,"_155":958,"_158":959,"_711":960,"_160":152,"_161":927,"_163":152,"_156":961,"_715":152,"_178":716,"_164":206,"_165":207,"_176":240,"_717":962,"_722":723},{"_149":152,"_151":152},[954],{"_52":955,"_172":956,"_174":957,"_708":152},"Michael Finneran","/author/michael-finneran","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd98edd2d209b506a/673c5ffc47074326220356b0/Finneran_Michael.jpg","WiMAX Delayed and Discarded at CTIA","/telecommunication-technology/wimax-delayed-and-discarded-at-ctia",{},"Going into the CTIA Wireless show in Las Vegas last week, it appeared that Sprint's beleaguered Xohm WiMAX service might finally be getting some impetus. The Wall Street Journal and the Washington Post both reported on rumors that Comcast and Time Warner were considering making investments totaling $1.5 billion in Xohm. Intel Capital and Google have long been rumored to be interested investors, so financially-strapped Sprint might finally have the funding it needs to get its WiMAX project back on the track. There was speculation that Sprint was working behind the scenes to close a deal so that CEO Dan Hesse could announce it in his keynote address at the show.",{"_719":24,"_720":963},[],{"_166":167,"_147":965,"_168":966,"_153":968,"_155":968,"_158":969,"_711":970,"_160":152,"_161":927,"_163":152,"_156":971,"_715":152,"_178":716,"_164":206,"_165":207,"_176":320,"_717":972,"_722":723},{"_149":152,"_151":152},[967],{"_52":777,"_172":778,"_174":779,"_708":152},"Alma Mater Takes 802.11n Plunge","/telecommunication-technology/alma-mater-takes-802-11n-plunge",{},"It's not often a press release pops into your inbox with the name of your college Alma Mater in the lead, but such was the case last week. Meru Networks announced that Barnard College in New York will install its (pre-standard) 802.11n gear in residence halls after a product test pitting Meru's wireless LAN solution against Cisco's.",{"_719":24,"_720":973},[],{"_166":167,"_147":975,"_168":976,"_153":978,"_155":978,"_158":979,"_711":980,"_160":152,"_161":981,"_163":152,"_156":982,"_715":152,"_178":716,"_164":206,"_165":207,"_176":240,"_717":983,"_722":723},{"_149":152,"_151":152},[977],{"_52":824,"_172":825,"_174":826,"_708":152},"Telepresence Misunderstood","/telecommunication-technology/telepresence-misunderstood",{},"Apr 4, 2008","I have been working with a number of enterprises deploying telepresence solutions over the last year. So I had to jump in and post my thoughts on the issues raised by Tom Nolle and Eric Krapf in their recent posts! I have a different view on a couple of key points, so here we go.",{"_719":24,"_720":984},[],{"_166":167,"_147":986,"_168":987,"_153":989,"_155":989,"_158":990,"_711":991,"_160":152,"_161":981,"_163":152,"_156":992,"_715":152,"_178":716,"_164":330,"_165":331,"_176":227,"_717":993,"_722":723},{"_149":152,"_151":152},[988],{"_52":790,"_172":791,"_174":792,"_708":152},"UC Friday: UC and the Contact Center - Please!","/customer-experience/uc-friday-uc-and-the-contact-center-please-",{},"We've been hearing a lot about Unified Communications and the contact center lately, especially in light of the agreement made between Microsoft and Aspect. Hopefully we'll start seeing more companies implementing UC in the contact center to provide improved customer service and attain the coveted \"first contact resolution,\" or FCR.",{"_719":24,"_720":994},[],{"_166":167,"_147":996,"_168":997,"_153":1002,"_155":1002,"_158":1003,"_711":1004,"_160":152,"_161":981,"_163":152,"_156":1005,"_715":152,"_178":716,"_164":242,"_165":243,"_176":240,"_717":1006,"_722":723},{"_149":152,"_151":152},[998],{"_52":999,"_172":1000,"_174":1001,"_708":152},"Don Van Doren","/author/don-van-doren","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt072b78f03fc4ddf2/673c600076b875327b5a6604/don_van_doren.jpg","UC Friday: Presence Federation","/digital-workplace/uc-friday-presence-federation",{},"Something wonderful happened at VoiceCon Orlando a couple of weeks ago. Well, actually lots of wonderful things happened, but my focus in this newsletter is on what took place during a session on the VoiceCon main stage--a discussion and agreement between IBM and Microsoft about presence federation.",{"_719":24,"_720":1007},[],{"_166":167,"_147":1009,"_168":1010,"_153":1012,"_155":1012,"_158":1013,"_711":1014,"_160":152,"_161":1015,"_163":152,"_156":1016,"_715":152,"_178":716,"_164":206,"_165":207,"_176":240,"_717":1017,"_722":723},{"_149":152,"_151":152},[1011],{"_52":728,"_172":729,"_174":730,"_708":152},"Avaya Aims at SMB Telecommuters","/telecommunication-technology/avaya-aims-at-smb-telecommuters",{},"Apr 3, 2008","Taking off on CEO Lou D'Ambrosio's VoiceCon theme of \"Democratization of Unified Communications,\" Avaya this week announced some packages aimed at enabling telecommuting for small-medium businesses, which they define as sub-100 and 100-1,000 users, respectively.",{"_719":24,"_720":1018},[],{"_166":167,"_147":1020,"_168":1021,"_153":1023,"_155":1023,"_158":1024,"_711":1025,"_160":152,"_161":1015,"_163":152,"_156":1026,"_715":152,"_178":716,"_164":206,"_165":207,"_176":177,"_717":1027,"_722":723},{"_149":152,"_151":152},[1022],{"_52":705,"_172":706,"_174":707,"_708":152},"Nailing Down Your Power Factor Yields 5%-25% Energy Savings","/telecommunication-technology/nailing-down-your-power-factor-yields-5-25-energy-savings",{},"Do you know what your Power Factor is? And more importantly, do you know how you can raise it? Power Factor is a Department of Energy-promoted measure of how efficiently you're using power (explained here ). DoE says, \"low power factor is expensive and inefficient.\" Low power factor reduces your electrical system's distribution capacity by increasing current flow and causing voltage drops.",{"_719":24,"_720":1028},[],{"_166":167,"_147":1030,"_168":1031,"_153":1033,"_155":1033,"_158":1034,"_711":1035,"_160":152,"_161":1015,"_163":152,"_156":1036,"_715":152,"_178":716,"_164":206,"_165":207,"_176":863,"_717":1037,"_722":723},{"_149":152,"_151":152},[1032],{"_52":728,"_172":729,"_174":730,"_708":152},"Verizon Offers PBX-Blackberry Integration","/telecommunication-technology/verizon-offers-pbx-blackberry-integration",{},"It's not exactly the cellular Centrex service that some of us have been advocating, but it's a start: Verizon announced at CTIA that it'll be offering , as a service, integration of PBXs and PDAs. The flagship Blackberry offering is based on Ascendent PBX-PDA integration (RIM acquired Ascendent two years ago.",{"_719":24,"_720":1038},[],{"_166":167,"_147":1040,"_168":1041,"_153":1043,"_155":1043,"_158":1044,"_711":1045,"_160":152,"_161":1015,"_163":152,"_156":1046,"_715":152,"_178":716,"_164":206,"_165":207,"_176":863,"_717":1047,"_722":723},{"_149":152,"_151":152},[1042],{"_52":728,"_172":729,"_174":730,"_708":152},"New Podcast: Shoretel","/telecommunication-technology/new-podcast-shoretel",{},"We've posted a new podcast interview with Steve Timmerman, VP of marketing at Shoretel. You can get to it here .",{"_719":24,"_720":1048},[],{"_166":167,"_147":1050,"_168":1051,"_153":1056,"_155":1056,"_158":1057,"_711":1058,"_160":152,"_161":1015,"_163":152,"_156":1059,"_715":152,"_178":716,"_164":330,"_165":331,"_176":350,"_717":1060,"_722":723},{"_149":152,"_151":152},[1052],{"_52":1053,"_172":1054,"_174":1055,"_708":152},"Nancy Jamison","/author/nancy-jamison","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt49b5861ba81c64d2/673c600375e69e169f5aa579/nancy_jamison.jpg","Continental Airlines Scores a Customer Service Hit with Voxify","/customer-experience/continental-airlines-scores-a-customer-service-hit-with-voxify",{},"I've been a fan of Voxify's Speech-enabled Automated Agents for a long time, so yesterday I sat in on a webinar that they did with one of their premiere customers, Continental Airlines. I'm not going to rehash the whole webinar, but I have to say that it was really worth listening to, and therefore blog worthy. Why? It is blog worthy because of the breadth of useful customer-centric applications Continental has deployed, the quality of those applications, and most importantly, thanks to Voxify, some are customer-accepted proactive outbound applications. This last point cannot be emphasized too much - outbound calls that customers want to get.",{"_719":24,"_720":1061},[],{"_166":167,"_147":1063,"_168":1064,"_153":1066,"_155":1066,"_158":1067,"_711":1068,"_160":152,"_161":1015,"_163":152,"_156":1069,"_715":152,"_178":716,"_164":195,"_165":196,"_176":320,"_717":1070,"_722":723},{"_149":152,"_151":152},[1065],{"_52":777,"_172":778,"_174":779,"_708":152},"Nortel and IBM Power Ahead","/infrastructure/nortel-and-ibm-power-ahead",{},"Last June in a blog on VoIPLoop I discussed a new venture between Nortel and IBM whereby Nortel would develop an SMB communications solution for the IBM System i. The solution, now known as Nortel Software Communication System 500 (SCS 500) is alive and well, working in controlled introduction sites. Nortel tells me that general availability is imminent, by the end of April 2008.",{"_719":24,"_720":1071},[],{"_166":167,"_147":1073,"_168":1074,"_153":1076,"_155":1076,"_158":1077,"_711":1078,"_160":152,"_161":1015,"_163":152,"_156":1079,"_715":152,"_178":716,"_164":265,"_165":266,"_176":863,"_717":1080,"_722":723},{"_149":152,"_151":152},[1075],{"_52":728,"_172":729,"_174":730,"_708":152},"Joke of the Day","/workspace/joke-of-the-day",{},"Stop me if you've heard this one (via Fred Knight): Digging to a depth of 1,000 meters last year, French scientists found traces of copper wire dating back 1,000 years. The French came to the conclusion that their ancestors had a telephone network centuries ago.",{"_719":24,"_720":1081},[],{"_166":167,"_147":1083,"_168":1084,"_153":1086,"_155":1086,"_158":1087,"_711":1088,"_160":152,"_161":1089,"_163":152,"_156":1090,"_715":152,"_178":716,"_164":206,"_165":207,"_176":227,"_717":1091,"_722":723},{"_149":152,"_151":152},[1085],{"_52":728,"_172":729,"_174":730,"_708":152},"VOIPShield Says It's Found Lots of Vulnerabilities","/telecommunication-technology/voipshield-says-it-s-found-lots-of-vulnerabilities",{},"Apr 2, 2008","VOIPShield, a VOIP security company, says it's found some 80 vulnerabilities in Avaya, Cisco and Nortel IP-telephony gear, and another 44 vulnerabilities in the SIP protocol. More detail on each vulnerability is spelled out in the Research section of VOIPShield's website . According to the website, the vendors are working on fixes for their respective vulnerabilities, and in cases of 3 vulnerabilities rated as \"critical,\" patches are already available.",{"_719":24,"_720":1092},[],{"_166":167,"_147":1094,"_168":1095,"_153":1097,"_155":1097,"_158":1098,"_711":1099,"_160":152,"_161":1089,"_163":152,"_156":1100,"_715":152,"_178":716,"_164":256,"_165":257,"_176":320,"_717":1101,"_722":723},{"_149":152,"_151":152},[1096],{"_52":728,"_172":729,"_174":730,"_708":152},"Mobility, Unified Communications and Video","/video-conferencing/mobility-unified-communications-and-video",{},"Following up on my Telepresence piece , I've been trading some emails with Marty Parker about the role that mobility will play in Unified Communications, and how video will fit into that picture of mobile UC. Marty pointed me to a company called Myvu , which makes \"personal media viewers,\" i.e., glasses that let you view video from your portable media player (iPod, etc.) without anyone else seeing.",{"_719":24,"_720":1102},[],"sidebarModules",[1105,1161,1174],{"_87":1106,"_1107":1108,"_1158":1159},"module_content_cards","data",{"_111":1109,"_1110":1111,"_178":1112,"_699":1113,"_1154":1155,"_1156":1155,"_1157":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1114,1129,1141],{"_87":1115,"_1107":1116},"contentPreview",{"_166":167,"_178":1117,"_147":1118,"_153":1120,"_155":1120,"_158":1121,"_160":1121,"_711":1122,"_161":1123,"_163":152,"_164":1124,"_165":328,"_168":1125,"_176":193,"_717":1127},"card-horizontal",{"_149":1119,"_151":1120},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1126],{"_52":190,"_172":191,"_174":192},{"_719":24,"_720":1128},[],{"_87":1115,"_1107":1130},{"_166":167,"_178":1117,"_147":1131,"_153":1133,"_155":1133,"_158":1134,"_160":1134,"_711":1135,"_161":1136,"_163":152,"_164":1124,"_165":328,"_168":1137,"_176":193,"_717":1139},{"_149":1132,"_151":1133},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1138],{"_52":777,"_172":778,"_174":779},{"_719":24,"_720":1140},[],{"_87":1115,"_1107":1142},{"_166":167,"_178":1117,"_147":1143,"_153":1145,"_155":1145,"_158":1146,"_160":1146,"_711":1147,"_161":1148,"_163":152,"_164":1124,"_165":328,"_168":1149,"_176":1151,"_717":1152},{"_149":1144,"_151":1145},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 2024",[1150],{"_52":359,"_172":360,"_174":361},8,{"_719":24,"_720":1153},[],"dateDisplay","show","contributorDisplay","displayAd","adConfig",{"_1160":24},"nativeAdOption",{"_87":1162,"_1163":1164,"_1107":1165},"module_newsletter_promo","uid","blt067a6e89dddd945f",{"_111":1166,"_636":1167,"_1168":1164,"_637":638,"_178":181,"_1169":1170,"_1171":24,"_1172":1173},"Subscribe to Our Weekly Newsletters","Stay informed and sign up for weekly No Jitter and WorkSpace Connect newsletters","newsletterId","mode","dark","isOnHomepage","moduleLocation","sidebar",{"_87":1175,"_1107":1176},"module_event_promo",{"_111":1177,"_1178":1179,"_1180":152,"_1181":152,"_1182":70,"_1183":1184,"_1185":1186,"_161":1187,"_106":1188,"_1189":1190,"_1191":1192},"Event Feature Module","logoPosition","Left","backgroundImage","backgroundColor","isConstrained","logoSrc","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3416acc286f4dc6c/675c96de0203dbc5e1ca53b9/EC25_300x250_oval_cta.png","logoAlt","Enterprise Connect","Mar 17 - Mar 20, 2025","As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. Register with Promo Code CONNECT25 to save $200 on Conference passes.","btnCTAText","Learn More","btnCTALink","https://enterpriseconnect.com/?_mc=barter_ecor_x_le_tsprtsnr_informa_tech_target_barter_ecor_2025&utm_source=other&utm_medium=barter_&utm_campaign=informa_tech_target_barter_ecor&utm_content=le_","schema",[],"seo",{"_1197":6,"_1198":1199,"_1200":1199,"_1201":24,"_1202":1203,"_13":14},"canonicalUrl","metaDescription","news","metaTitle","noIndex","imageUrl","https://www.nojitter.com/assets/nojitter-DXlJdnvn.ico","weatherWidgetConfig","latest-topic","actionData","errors"]

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