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Avaya Aims at SMB TelecommutersAvaya Aims at SMB Telecommuters

Taking off on CEO Lou D'Ambrosio's VoiceCon theme of "Democratization of Unified Communications," Avaya this week announced some packages aimed at enabling telecommuting for small-medium businesses, which they define as sub-100 and 100-1,000 users, respectively.

Eric Krapf

April 3, 2008

4 Min Read
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Taking off on CEO Lou D'Ambrosio's VoiceCon theme of "Democratization of Unified Communications," Avaya this week announced some packages aimed at enabling telecommuting for small-medium businesses, which they define as sub-100 and 100-1,000 users, respectively.

Taking off on CEO Lou D'Ambrosio's VoiceCon theme of "Democratization of Unified Communications," Avaya this week announced some packages aimed at enabling telecommuting for small-medium businesses, which they define as sub-100 and 100-1,000 users, respectively.Joe Scotto, Director, Small Business Solutions at Avaya, offered me a lot of statistics about lost productivity suffered by small businesses whose employees miss work due to illness or come in when sick and don't accomplish much besides getting other people sick, plus the time small businesses lose to weather-related closings. Intuitively this all makes sense; out in the exurbs, where I live, people are getting hit with a double-whammy: Houses are new, so the folks who live in them haven't had time to build up equity before the market decline, so their stuck there--often far away from their jobs, which they now have to pay $3.50 a gallon to drive to. So more telecommuting would definitely be a good thing.

Avaya's answer is a package solution that gives the SMB 3 telecommuting-focused apps for $129 a seat (on implementations of 20 or more users), or $179 a seat (on less than 20 seats). The three apps are:

  • Phone Manager Pro--Think of this as a softphone without the phone. What I mean is, it's a PC application that communicates with the HQ IP-PBX, but only for call control. You enter into the application the number you want to dial, and the PBX sets up a call between your pre-configured phone number, and the party you're dialing. It rings you first, then rings the number you called. Why not just use a softphone? This application ensures you have PSTN-quality service, rather than Internet-based telephony quality, which might not be business-grade. The system is configured each time you boot up the application, so you don't have to only be working at home; you enter whatever DID number you're at (hotels would be tricky), and that's where the PBX will set up your leg of each call.

  • VPN Phone License--While the Phone Manager Pro is good for occasional teleworkers, those who work from home full time could get an IP phone with VPN security; the $129 or $179 gets you a license for the hard phone as well as the Phone Manager Pro app.

  • Mobile Twinning--This lets calls be bridged from the user's desk phone to their mobile, if the remote worker isn't tied to their home office or other offsite location.

    Avaya says the list price for the packaged solutions is 40% lower than the $220 per seat price you'd pay to buy the apps a la carte. This is also in keeping with Avaya's VoiceCon message of selling solutions rather than discrete applications, so that enterprises can start using UC sooner.

  • VPN Phone License--While the Phone Manager Pro is good for occasional teleworkers, those who work from home full time could get an IP phone with VPN security; the $129 or $179 gets you a license for the hard phone as well as the Phone Manager Pro app.

  • Mobile Twinning--This lets calls be bridged from the user's desk phone to their mobile, if the remote worker isn't tied to their home office or other offsite location.

    Avaya says the list price for the packaged solutions is 40% lower than the $220 per seat price you'd pay to buy the apps a la carte. This is also in keeping with Avaya's VoiceCon message of selling solutions rather than discrete applications, so that enterprises can start using UC sooner.

  • Mobile Twinning--This lets calls be bridged from the user's desk phone to their mobile, if the remote worker isn't tied to their home office or other offsite location.

    Avaya says the list price for the packaged solutions is 40% lower than the $220 per seat price you'd pay to buy the apps a la carte. This is also in keeping with Avaya's VoiceCon message of selling solutions rather than discrete applications, so that enterprises can start using UC sooner.

    Avaya says the list price for the packaged solutions is 40% lower than the $220 per seat price you'd pay to buy the apps a la carte. This is also in keeping with Avaya's VoiceCon message of selling solutions rather than discrete applications, so that enterprises can start using UC sooner.

About the Author

Eric Krapf

Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the enterprise communications industry. He has been Enterprise Connect.s Program Co-Chair for over a decade. He is also publisher of No Jitter, the Enterprise Connect community.s daily news and analysis website.
 

Eric served as editor of No Jitter from its founding in 2007 until taking over as publisher in 2015. From 1996 to 2004, Eric was managing editor of Business Communications Review (BCR) magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry.
 

Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.