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Ask An Analyst: 2024 Review from Omdia’s Brent Kelly
UCaaS
Ask An Analyst: 2024 Review from Omdia’s Brent KellyAsk An Analyst: 2024 Review from Omdia’s Brent Kelly

Omdia analyst Brent Kelly responds to a few questions on some key trends in UCaaS, CCaaS and AI that occurred during 2024.

byBrent Kelly
Dec 18, 2024
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1 Min Read
Teams highlighted at Ignite
Workspace
UCaaS is a Teams Sport. Who’s Really Winning?UCaaS is a Teams Sport. Who’s Really Winning?
byDave Michels
Oct 25, 2024
1 Min Read
Transform Your UC - A Guide for Service Providers
Sponsored Content
Transform Your UC - A Guide for Service ProvidersTransform Your UC - A Guide for Service Providers
byBrian Gregory, Senior Director of Product Marketing, Intermedia Communications
Oct 16, 2024
1 Min Read
Why Enterprise Premises UC Systems Remain a Good Investment
AI Collaboration
Why Enterprise Premises UC Systems Remain a Good InvestmentWhy Enterprise Premises UC Systems Remain a Good Investment
byJohn Malone
Oct 14, 2024
1 Min Read
NEC Hands Over UCaaS Offering Univerge Blue to Intermedia
UCaaS
NEC Hands Over UCaaS Offering Univerge Blue to IntermediaNEC Hands Over UCaaS Offering Univerge Blue to Intermedia
byDave Michels
Sep 24, 2024
1 Min Read
With All the Technology Choices Out There, How Do You Decide?
Customer Experience
With All the Technology Choices Out There, How Do You Decide?With All the Technology Choices Out There, How Do You Decide?
byBarbara A Grothe
Sep 23, 2024
1 Min Read
How Productivity Measurement is Driving UCaaS Innovation
UCaaS
How Productivity Measurement is Driving UCaaS Innovation
How Productivity Measurement is Driving UCaaS Innovation
Sep 20, 2024
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1 Min Read
byDave Michels
Intermedia Launches Unite for Microsoft Teams Advanced to Improve Business Efficiency
AI Collaboration
Intermedia Launches Unite for Microsoft Teams Advanced to Improve Business Efficiency
Intermedia Launches Unite for Microsoft Teams Advanced to Improve Business Efficiency
Aug 15, 2024
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1 Min Read
byZeus Kerravala
Smart Savings: How to Optimize PSTN Calling within Microsoft Teams
UCaaS
Smart Savings: How to Optimize PSTN Calling within Microsoft Teams
Smart Savings: How to Optimize PSTN Calling within Microsoft Teams
Aug 13, 2024
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1 Min Read
byKevin Kieller
UCaaS vs CCaaS: What’s the Difference & Which is Best For You?
Customer Experience
UCaaS vs CCaaS: What’s the Difference & Which is Best For You?
UCaaS vs CCaaS: What’s the Difference & Which is Best For You?
Jun 28, 2024
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1 Min Read
byNo Jitter Staff
What to Know About Employee Experience (EX)
Employee Experience
What to Know About Employee Experience (EX)
What to Know About Employee Experience (EX)
Jun 21, 2024
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1 Min Read
byNo Jitter Staff
Someone rating customer service
Customer Experience
What to Know About Customer Experience (CX)
What to Know About Customer Experience (CX)
Jun 21, 2024
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1 Min Read
byNo Jitter Staff
At Interactions, NICE Says, “Put Up Your Dukes” to the UC Industry
UCaaS
At Interactions, NICE Says, “Put Up Your Dukes” to the UC Industry
At Interactions, NICE Says, “Put Up Your Dukes” to the UC Industry
Jun 14, 2024
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1 Min Read
byZeus Kerravala
Assessing the Risks and Rewards of Using Gen AI in UCaaS Platforms, Part 3
UCaaS
Assessing the Risks and Rewards of Using Gen AI in UCaaS Platforms, Part 3
Assessing the Risks and Rewards of Using Gen AI in UCaaS Platforms, Part 3
May 13, 2024
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1 Min Read
byBrent Kelly and Kevin Kieller
Testing Gen AI Use Cases in UCaaS Platforms, Part 2
UCaaS
Testing Gen AI Use Cases in UCaaS Platforms, Part 2
Testing Gen AI Use Cases in UCaaS Platforms, Part 2
May 13, 2024
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1 Min Read
byBrent Kelly and Kevin Kieller
Learning to Live With Your UCaaS LLM, Part 1
UCaaS
Learning to Live With Your UCaaS LLM, Part 1
Learning to Live With Your UCaaS LLM, Part 1
May 13, 2024
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1 Min Read
byBrent Kelly and Kevin Kieller
Mitel logo -- powering connections
Hybrid
Conversations in Collaboration: Mitel’s Eric Hanson on Hybrid Deployment Models
Conversations in Collaboration: Mitel’s Eric Hanson on Hybrid Deployment Models
May 1, 2024
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1 Min Read
byMatt Vartabedian
Five Thoughts From Avaya’s 2024 Analyst Summit
UCaaS
Five Thoughts From Avaya’s 2024 Analyst Summit
Five Thoughts From Avaya’s 2024 Analyst Summit
Apr 26, 2024
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1 Min Read
byZeus Kerravala
NEC Exits Premises-based UC
UCaaS
NEC Exits Premises-based UC
NEC Exits Premises-based UC
Apr 19, 2024
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1 Min Read
byDave Michels
Digital assets
UCaaS
No Jitter Roll: Bedrock Security’s Data Security Platform is Unveiled, Soteria Inspect is Added to Azure Marketplace, Adobe Partners with Microsoft
No Jitter Roll: Bedrock Security’s Data Security Platform is Unveiled, Soteria Inspect is Added to Azure Marketplace, Adobe Partners with Microsoft
Mar 29, 2024
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1 Min Read
byHannah Warfel
HD voice image
UCaaS
Reinventing Service Provider Voice
Reinventing Service Provider Voice
Mar 21, 2024
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1 Min Read
byDave Michels
A cloud with tendrils reaching out to other types of technology
UCaaS
What Is UCaaS? A Guide To Unified Communications as a Service
What Is UCaaS? A Guide To Unified Communications as a Service
Feb 15, 2024
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1 Min Read
byNo Jitter Staff
Photo meant to illustrate cloud communications
Customer Experience
No Jitter Roll: 8x8 Enhances its UCaaS and CCaaS Products, Jabra Launches New Admin Platform and Cisco, Microsoft and Samsung Collaborate on Meeting Rooms
No Jitter Roll: 8x8 Enhances its UCaaS and CCaaS Products, Jabra Launches New Admin Platform and Cisco, Microsoft and Samsung Collaborate on Meeting Rooms
Feb 2, 2024
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1 Min Read
byMatt Vartabedian
What Trends Will Dominate the UCaaS Market in 2024?
UCaaS
What Trends Will Dominate the UCaaS Market in 2024?
What Trends Will Dominate the UCaaS Market in 2024?
Jan 17, 2024
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1 Min Read
byNo Jitter Staff
The Year That Was In: Customer Experience and Contact Center
Customer Experience
The Year That Was In: Customer Experience and Contact Center
The Year That Was In: Customer Experience and Contact Center
Dec 28, 2023
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1 Min Read
byMatt Vartabedian
Ask an Analyst: Omdia’s Brent Kelly on UCaaS, CCaaS and AI Trends in 2023
Ccaas
Ask an Analyst: Omdia’s Brent Kelly on UCaaS, CCaaS and AI Trends in 2023
Ask an Analyst: Omdia’s Brent Kelly on UCaaS, CCaaS and AI Trends in 2023
Dec 18, 2023
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1 Min Read
byMatt Vartabedian
Avaya logo
Customer Experience
New Avaya Hires Add Cloud, Acquisitions, Engineering Depth to Executive Team
New Avaya Hires Add Cloud, Acquisitions, Engineering Depth to Executive Team
Nov 21, 2023
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1 Min Read
byDave Michels
New Technology and New Metrics for Offices
UCaaS
New Technology and New Metrics for Offices
New Technology and New Metrics for Offices
Nov 10, 2023
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1 Min Read
byEric Krapf
The Leading UCaaS Providers of 2024
UCaaS
The Leading UCaaS Providers of 2024
The Leading UCaaS Providers of 2024
Oct 23, 2023
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1 Min Read
byNo Jitter Staff
Person stressed out with computer
UCaaS
Latest Ipsos Research Validates the Value of UCaaS and AI for Improving Productivity
Latest Ipsos Research Validates the Value of UCaaS and AI for Improving Productivity
Oct 9, 2023
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1 Min Read
byJon Arnold
Contact center employees working
Customer Experience
Zoomtopia Session Posits CCaaS and UCaaS Are Better Together
Zoomtopia Session Posits CCaaS and UCaaS Are Better Together
Oct 4, 2023
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1 Min Read
byMatt Vartabedian
How to Choose a UCaaS Provider for Your Business
UCaaS
How to Choose a UCaaS Provider for Your Business
How to Choose a UCaaS Provider for Your Business
Sep 29, 2023
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1 Min Read
byNo Jitter Staff
Enterprise Connect 2024: End User Speakers Lead the Way
UCaaS
Enterprise Connect 2024: End User Speakers Lead the Way
Enterprise Connect 2024: End User Speakers Lead the Way
Sep 22, 2023
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1 Min Read
byEric Krapf
IT Hero and Spotlight Awards
UCaaS
Nominations Open for IT Awards
Nominations Open for IT Awards
Sep 15, 2023
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1 Min Read
byEric Krapf
Unified Communications as a Service
UCaaS
Empowering Organizational Sustainability Through Unified Communications: A Path to Efficiency, Productivity, and Environmental Responsibility
Empowering Organizational Sustainability Through Unified Communications: A Path to Efficiency, Productivity, and Environmental Responsibility
Aug 17, 2023
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1 Min Read
byPaul Ridge

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How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

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How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
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Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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