Nathan Eddy | No Jitter

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Nathan Eddy

Nathan Eddy

Nathan Eddy is a freelance writer for ITPro Today. He has written for Popular Mechanics, Sales & Marketing Management Magazine, FierceMarkets, and CRN, among others. In 2012 he made his first documentary film, The Absent Column. He currently lives in Berlin.

Latest from Nathan Eddy

Monitoring Employee Productivity: Balancing Surveillance with Transparency

Employee Experience

Monitoring Employee Productivity: Balancing Surveillance with Transparency Monitoring Employee Productivity: Balancing Surveillance with Transparency

Dec 24, 2024

4 Min Read

Someone pressing an agent icon

Employee Experience

Automating Agent Wellness: Reducing Burnout, Improving CSAT Automating Agent Wellness: Reducing Burnout, Improving CSAT

Nov 20, 2024

4 Min Read

All from Nathan Eddy

global speech translation

Power of Babel: The Evolution of Real-Time Translation Features

Power of Babel: The Evolution of Real-Time Translation Features

Building Trust in AI for Customer Service

Customer Experience

Building Trust in AI for Customer Service

Building Trust in AI for Customer Service

AI and Workflow Automation: Best Practices for Success

Workflow Automation

AI and Workflow Automation: Best Practices for Success

AI and Workflow Automation: Best Practices for Success

Building the Global Next-Gen Network

Network Technology

Building the Global Next-Gen Network

Building the Global Next-Gen Network

User Experience Audits: When, How, and Why?

Customer Experience

User Experience Audits: When, How, and Why?

User Experience Audits: When, How, and Why?

The Promise—and Perils — of AI Meeting Recaps

The Promise—and Perils — of AI Meeting Recaps

The Promise—and Perils — of AI Meeting Recaps

Digital Twins Power CX Improvement Initiatives

Customer Experience

Digital Twins Power CX Improvement Initiatives

Digital Twins Power CX Improvement Initiatives

Chatbots and Generative AI

Customer Experience

Integrating Conversational User Interfaces Drives Efficiency, Customer Satisfaction

Integrating Conversational User Interfaces Drives Efficiency, Customer Satisfaction

Someone rating customer service

Promise and Perils of Sentiment Analysis

Promise and Perils of Sentiment Analysis

Artificial intelligence

CX Leaders and Data Analytics: Boosting Customer Retention

CX Leaders and Data Analytics: Boosting Customer Retention

Empowering Agents: AI-Driven Coaching Drive Contact Center Excellence

Customer Experience

Empowering Agents: AI-Driven Coaching Drive Contact Center Excellence

Empowering Agents: AI-Driven Coaching Drive Contact Center Excellence

Abstract drawing to represent customer data coming into one platform

Customer Experience

Centralizing Customer Data: Bridges Between Data, IT Teams

Centralizing Customer Data: Bridges Between Data, IT Teams

Photo showing use of conversational AI with mobile user

AI and Customer Onboarding: Enhancing Efficiency, Engagement

AI and Customer Onboarding: Enhancing Efficiency, Engagement

Hybrid in-office, remote collaborative video meeting

Digital Workplace

Intelligent Meeting Rooms: How AI Is Reshaping Meeting Room Experiences – and Raising New Issues

Intelligent Meeting Rooms: How AI Is Reshaping Meeting Room Experiences – and Raising New Issues

How AI Could Shorten the Work Week

Employee Experience

How AI Could Shorten the Work Week

How AI Could Shorten the Work Week

Building an Internal Talent Marketplace

Employee Experience

Building an Internal Talent Marketplace

Building an Internal Talent Marketplace

The Frictionless Work Experience: AI and WEX Apps

The Frictionless Work Experience: AI and WEX Apps

The Frictionless Work Experience: AI and WEX Apps

Virtual Agents, Digital Assistants: Embracing the Future

Virtual Agents, Digital Assistants: Embracing the Future

Virtual Agents, Digital Assistants: Embracing the Future

Stellar Audio: Invisible Tech Can Make, Break Collaboration

Video Conferencing

Stellar Audio: Invisible Tech Can Make, Break Collaboration

Stellar Audio: Invisible Tech Can Make, Break Collaboration

AI-generated head is seen translating data into speech

AI-Generated Transcription Still Requires Human Oversight

AI-Generated Transcription Still Requires Human Oversight

A finger points at an icon of an eye comprised of swirling digital information

Employee Experience

Monitoring Employee Productivity, Balance Surveillance with Transparency

Monitoring Employee Productivity, Balance Surveillance with Transparency

Improving Employee Outreach Efforts to Assess Hybrid Work Attitudes

Employee Experience

Improving Employee Outreach Efforts to Assess Hybrid Work Attitudes

Improving Employee Outreach Efforts to Assess Hybrid Work Attitudes

Home Suite Home: Offices Undergo a Residential Design Revolution

Home Suite Home: Offices Undergo a Residential Design Revolution

Home Suite Home: Offices Undergo a Residential Design Revolution

Building Teams Across the Digital Divide

Building Teams Across the Digital Divide

Building Teams Across the Digital Divide

Workplace Wellness and the Regenerative Workplace

Employee Experience

Workplace Wellness and the Regenerative Workplace

Workplace Wellness and the Regenerative Workplace

Office Security in the Flexible Work Era

Office Security in the Flexible Work Era

Office Security in the Flexible Work Era

Future Flexibility: Planning for an Adaptable Office

Future Flexibility: Planning for an Adaptable Office

Future Flexibility: Planning for an Adaptable Office

Facilitating Meaningful Mentorships in the Hybrid Work Era

Facilitating Meaningful Mentorships in the Hybrid Work Era

Facilitating Meaningful Mentorships in the Hybrid Work Era

After the Layoffs: Re-recruiting Remaining Staff

After the Layoffs: Re-recruiting Remaining Staff

After the Layoffs: Re-recruiting Remaining Staff

Maintaining Business Culture in a Hybrid Work Environment

Employee Experience

Maintaining Business Culture in a Hybrid Work Environment

Maintaining Business Culture in a Hybrid Work Environment

Essential KPIs for Measuring Employee Productivity

Employee Experience

Essential KPIs for Measuring Employee Productivity

Essential KPIs for Measuring Employee Productivity

Office Space 2.0: Reconfigurations for a Post-Pandemic Workforce

Office Space 2.0: Reconfigurations for a Post-Pandemic Workforce

Office Space 2.0: Reconfigurations for a Post-Pandemic Workforce

Enterprise Connect

Mar 17 - Mar 20, 2025

Mar 17 - Mar 20, 2025

As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. Register with Promo Code CONNECT25 to save $200 on Conference passes.