Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: Unified Office’s expansion of its AI analytics suite; monday.com announces the general availability of its Enterprise Service Management platform; NUSO announces NUSO Connect Recorder.

We also cover achievements and acquisitions, such as Stellar achieving Microsoft AI Data Cloud status; SuccessKPI being named a “Vendor to Watch in 2025” by Frost & Sullivan; DataRobot’s acquisition of Agnostiq.

Lastly, we cover reports: AFCOM and Data Center World releasing their State of the Data Center report; CSG reports on customer experience strategies for 2025; Dun & Bradstreet releases its survey on challenges with enterprise AI.

Products

Unified Office Expands AI Analytics Suite

The communications technology company announced an expansion to its AI business analytics suite, TCNIQ, which includes the addition of a classification reporting engine for staff performance monitoring tool EngagelQ. Customers can also now access features such as sentiment detection, through Sentiment Analysis, and staff training programs, through Whisper Coaching.

monday.com Releases AI Enterprise Service Management Platform

monday.com, a multi-product platform, has announced that its AI-first Enterprise Service Management (ESM) platform, monday service, is now generally available. monday service is designed to streamline workflows across IT, business, and service teams and has capabilities in:

Source: monday.com

NUSO Launches Connect Recorder

The cloud communication solution provider has announced NUSO Connect Recorder. NUSO Connect Recorder provides customers with secure, flexible configurations for recording solutions, actionable insights from recorded interactions, and analytic insight on performance while meeting government regulations and industry guidelines in security and encryption.

“NUSO Connect Recorder offers advanced compliance, role-based access, and data security,” said Ryan Henley, Chief Revenue Officer at NUSO. “It seamlessly integrates with unified communications platforms, including Microsoft Teams, providing businesses with a comprehensive and flexible recording solution that meets the latest regulatory requirements.”

Acquisitions and Achievements

Stellar Achieves Microsoft AI Data Cloud Status

AI-driven business solutions provider Stellar has achieved Microsoft AI Data Cloud designation status. Microsoft’s AI Data Cloud program provides partners with resources, training, technical consultations, and access to Microsoft investments.

“Our recognition as a Microsoft AI Data Cloud status designation is further evidence of Stellar’s commitment to delivering leading-edge AI solutions to our customers,” said Brett Flinchum, co-founder and CEO of Stellar. “Microsoft’s leadership in AI, including their investment and partnership with OpenAI, aligns with our philosophy that AI doesn’t need to be hard, and further positions our company as a trusted leader in the AI ecosystem.”

Source: Stellar

SuccessKPI named “Vendor to Watch in 2025”

Frost & Sullivan has named SuccessKPI “Vendor to Watch in 2025” in workforce engagement management (WEM). This title was awarded for the IT research firm’s seamless AI integration, usability, affordability, data-first approach, Gen AI security, and investment in customer education.

SuccessKPI CEO Dave Rennyson said, “Current insights and informed analysis all point to AI as key to delivering the successful customer journey of the future. SuccessKPI sees AI as foundational to solving enterprise problems for our enterprise customers.”

Source: SuccessKPI

DataRobot Acquires Agnostiq

DataRobot has announced the acquisition of Agnostiq and its open-source distributed computing platform, Covalent. This acquisition will allow DataRobot to deploy, scale, and manage AI workloads in multi-cloud, on-premises, and hybrid infrastructures. It will also let them streamline AI tools for building, managing, and deploying agentic AI in a single platform.

Reports

AFCOM Reports on How AI Changes Data Centers

The Data Center Professional Association has released its 9^th annual State of the Data Center report with Data Center World. The report shows that the top five data center concerns this year are ransomware (60%), human threats (57%), advanced persistent threats targeting IT and corporate data (48%), Distributed Denial-of-Service (DDoS) attacks (47%), and data exfiltration or loss (43%).

78% of respondents also reported changes to physical security requirements over the past 12-24 months, with 48% implementing more comprehensive surveillance and monitoring systems and 38% enhancing vendor and contractor vetting processes.

The report also shows the growing demand for skilled professionals such as Multi-Skilled Data Center Operators (58%), Data Center Engineers (50%), and Security Specialists (44%).

CSG Reports on CX in 2025

CSG has released its 2025 State of the Customer Experience Report, which aims at helping businesses find strategies for improving customer experience and earning customer loyalty. The four strategies highlighted in the report are:

Source: CSG

Dun & Bradstreet Survey Shows Company Worries About AI

The data and analytics provider has announced the results of their AI survey. The survey shows that the top concerns of respondents include data security (46%), data privacy violations (43%), sensitive or proprietary information disclosure (42%), and data’s amplification of bias (26%).

The survey also showed challenges with AI implementation, such as:

This week on No Jitter

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