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Telecommunication Technology
Why PBX Functions MatterWhy PBX Functions Matter

What's another word for "features," as in "PBX features" (the infamous list of 500-800)? Well, the word that one of the audience questioners used in my SIP session this morning was: Value. As in, "People I talk to are concerned about the danger of losing value in the system" if they migrate to a SIP-based system that provides fewer functions. Of course: "Functions" = "Value"

byEric Krapf
May 1, 2008
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3 Min Read
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Contact Centers
Comparisons of OCS in the Contact CenterComparisons of OCS in the Contact Center
byBrian Riggs
May 1, 2008
2 Min Read
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Telecommunication Technology
Have You Written Your Last Telephony RFP?Have You Written Your Last Telephony RFP?
byEric Krapf
Apr 30, 2008
2 Min Read
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Ccaas
Genesys 8: Tackling Usability Head-OnGenesys 8: Tackling Usability Head-On
bySheila McGee-Smith
Apr 30, 2008
2 Min Read
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Contact Centers
New 3Com CEO to be Based in ChinaNew 3Com CEO to be Based in China
byEric Krapf
Apr 30, 2008
1 Min Read
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Customer Experience
UC and the Customer DisconnectUC and the Customer Disconnect
byGary Audin
Apr 30, 2008
2 Min Read
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Digital Workplace
Will UC Cut Costs?
Will UC Cut Costs?
Apr 30, 2008
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3 Min Read
byEric Krapf
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AI & Automation
Microsoft as the Mac Guy
Microsoft as the Mac Guy
Apr 30, 2008
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3 Min Read
byEric Krapf
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Telecommunication Technology
SIP Trunk Availability: It's Not Just Us
SIP Trunk Availability: It's Not Just Us
Apr 29, 2008
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1 Min Read
byEric Krapf
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Contact Centers
Calling the Channel
Calling the Channel
Apr 29, 2008
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1 Min Read
byEric Krapf
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Data Governance
Security; It's Not Them, It's U.S.
Security; It's Not Them, It's U.S.
Apr 29, 2008
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4 Min Read
byGary Audin
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Customer Experience
UC Strategy Impacts Today's PBX/ACD Decision
UC Strategy Impacts Today's PBX/ACD Decision
Apr 29, 2008
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13 Min Read
byEric Krapf
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Contact Centers
More UC Market Research
More UC Market Research
Apr 28, 2008
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2 Min Read
byEric Krapf
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UCaaS
Gartner Weighs in on Unified Communications
Gartner Weighs in on Unified Communications
Apr 28, 2008
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3 Min Read
byEric Krapf
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Customer Experience
Broadband Gets Broader
Broadband Gets Broader
Apr 28, 2008
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4 Min Read
byGary Audin
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Video Conferencing
The What and Why of Jitter
The What and Why of Jitter
Apr 25, 2008
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5 Min Read
byJohn Bartlett
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Telecommunication Technology
The Business Side of PBX Procurement
The Business Side of PBX Procurement
Apr 25, 2008
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7 Min Read
byGary Audin
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Customer Experience
Tales from the UC Front
Tales from the UC Front
Apr 25, 2008
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4 Min Read
byMarty Parker
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UCaaS
Organizational Issues for Unified Communications
Organizational Issues for Unified Communications
Apr 24, 2008
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6 Min Read
byEric Krapf
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Video Conferencing
Net Neutrality Heats Up in the U.S. and Canada
Net Neutrality Heats Up in the U.S. and Canada
Apr 24, 2008
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5 Min Read
byGary Audin
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Telecommunication Technology
Why We Need Interoperability
Why We Need Interoperability
Apr 23, 2008
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2 Min Read
byEric Krapf
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Telecommunication Technology
VoiceCon Attendees See Increased Investment
VoiceCon Attendees See Increased Investment
Apr 23, 2008
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4 Min Read
byEric Krapf
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Telecommunication Technology
Levels of Interoperability
Levels of Interoperability
Apr 23, 2008
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3 Min Read
byEric Krapf
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Data Privacy
OCGD Fatal Only to the IPTPWC
OCGD Fatal Only to the IPTPWC
Apr 22, 2008
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7 Min Read
byMatt Brunk
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Contact Centers
Opening the UC Flood Gates to Contact Centers
Opening the UC Flood Gates to Contact Centers
Apr 21, 2008
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2 Min Read
byBrian Riggs
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Contact Centers
OpenScape Contact Center: Standalone ACD for a UC World
OpenScape Contact Center: Standalone ACD for a UC World
Apr 21, 2008
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2 Min Read
bySheila McGee-Smith
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Video Conferencing
Why is Telepresence Utilization Better?
Why is Telepresence Utilization Better?
Apr 21, 2008
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5 Min Read
byJohn Bartlett
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AI & Automation
My MacBook Air
My MacBook Air
Apr 21, 2008
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2 Min Read
byMichael Finneran
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UCaaS
Unified Communications: It's About Mobility
Unified Communications: It's About Mobility
Apr 18, 2008
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4 Min Read
byJim Burton
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Data Management
Dimension Data Discusses UC and Cross Stitching
Dimension Data Discusses UC and Cross Stitching
Apr 18, 2008
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3 Min Read
byBlair Pleasant
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Video Conferencing
Views on Video
Views on Video
Apr 18, 2008
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2 Min Read
byEric Krapf
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Telecommunication Technology
Verizon Business Talks Unified Communications
Verizon Business Talks Unified Communications
Apr 17, 2008
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4 Min Read
byEric Krapf
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Team Messaging
Interoperability: From Email to UC
Interoperability: From Email to UC
Apr 17, 2008
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3 Min Read
byEric Krapf
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Telecommunication Technology
AT&T's Move into Starbucks Begins
AT&T's Move into Starbucks Begins
Apr 17, 2008
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1 Min Read
byMichael Finneran
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Workspace
Stupid Survey of the Day
Stupid Survey of the Day
Apr 16, 2008
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1 Min Read
byEric Krapf

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