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State of AI: Where Do We Go From Here?
AI & Automation
State of AI: Where Do We Go From Here?State of AI: Where Do We Go From Here?

To understand where AI is heading, we must examine the changes it has brought across different sectors. Contact centers offer a particularly clear example of AI’s transformative power.

Dec 27, 2024
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4 Min Read
A Microsoft Teams tile
Workspace
2024 Was a Year for Integration and Quiet Domination – For One Company2024 Was a Year for Integration and Quiet Domination – For One Company
byLisa Schmeiser
Dec 24, 2024
5 Min Read
Monitoring Employee Productivity: Balancing Surveillance with Transparency
Employee Experience
Monitoring Employee Productivity: Balancing Surveillance with TransparencyMonitoring Employee Productivity: Balancing Surveillance with Transparency
byNathan Eddy
Dec 24, 2024
4 Min Read
Ask an Analyst: 2024 Trends in Collaboration Tech
Workspace
Ask an Analyst: 2024 Trends in Collaboration TechAsk an Analyst: 2024 Trends in Collaboration Tech
byIrwin Lazar
Dec 20, 2024
3 Min Read
No Jitter Roll: CallRail Tracks Leads from AI-powered Search Engines, Grammarly to Acquire Coda and SIPPIO Partners with Mutare
AI & Automation
No Jitter Roll: CallRail Tracks Leads from AI-powered Search Engines, Grammarly to Acquire Coda and SIPPIO Partners with MutareNo Jitter Roll: CallRail Tracks Leads from AI-powered Search Engines, Grammarly to Acquire Coda and SIPPIO Partners with Mutare
byMatt Vartabedian
Dec 20, 2024
6 Min Read
Contact center agent showing frustration
AI & Automation
2024: The New World of Work Has Some New Challenges2024: The New World of Work Has Some New Challenges
byLisa Schmeiser
Dec 19, 2024
5 Min Read
The “Internet of Agents” Will Bring Value Through Interconnectivity
Assistants & Copilots
The “Internet of Agents” Will Bring Value Through Interconnectivity
The “Internet of Agents” Will Bring Value Through Interconnectivity
Dec 19, 2024
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5 Min Read
byZeus Kerravala
Ask An Analyst: 2024 Review from Omdia’s Brent Kelly
UCaaS
Ask An Analyst: 2024 Review from Omdia’s Brent Kelly
Ask An Analyst: 2024 Review from Omdia’s Brent Kelly
Dec 18, 2024
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7 Min Read
byBrent Kelly
Someone using a phone app
Workspace
Ask an Analyst: 2024 Digital Workplace Trends
Ask an Analyst: 2024 Digital Workplace Trends
Dec 18, 2024
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5 Min Read
byBeth Schultz
No Jitter Midroll: Salesforce Launches Agentforce 2.0
Virtual Agents
No Jitter Midroll: Salesforce Launches Agentforce 2.0
No Jitter Midroll: Salesforce Launches Agentforce 2.0
Dec 17, 2024
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5 Min Read
byMatt Vartabedian
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Dec 17, 2024
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8 Min Read
byJon Arnold
Ask an Analyst: 2024 Trends in Generative AI
AI & Automation
Ask an Analyst: 2024 Trends in Generative AI
Ask an Analyst: 2024 Trends in Generative AI
Dec 17, 2024
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3 Min Read
Ask an Analyst: 2024 Trends in the Contact Center
Customer Experience
Ask an Analyst: 2024 Trends in the Contact Center
Ask an Analyst: 2024 Trends in the Contact Center
Dec 16, 2024
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6 Min Read
byMila D'Antonio
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Dec 16, 2024
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6 Min Read
byZeus Kerravala
A contact center agent busy at work
Ccaas
No Jitter Roll: Five9 Announces New Feature for Microsoft Teams and GoTo Launches New AI, Automation, and Management Features
No Jitter Roll: Five9 Announces New Feature for Microsoft Teams and GoTo Launches New AI, Automation, and Management Features
Dec 13, 2024
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5 Min Read
byHannah Warfel
No Jitter Midroll: Google Cloud Launches Agentspace
AI & Automation
No Jitter Midroll: Google Cloud Launches Agentspace
No Jitter Midroll: Google Cloud Launches Agentspace
Dec 13, 2024
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5 Min Read
byMatt Vartabedian
Expect RTO Policies to Change As Leases Do
Workspace
Expect RTO Policies to Change As Leases Do
Expect RTO Policies to Change As Leases Do
Dec 12, 2024
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2 Min Read
byLisa Schmeiser
Why Great Flights Aren’t Enough: The Case for Better Customer Experience
Sponsored Content
Why Great Flights Aren’t Enough: The Case for Better Customer Experience
Why Great Flights Aren’t Enough: The Case for Better Customer Experience
Dec 11, 2024
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6 Min Read
byChristian Baker - SVP User Experience and Design
AI Needs to Reduce Errors – Or Everyone Will Pay the Price
AI Voice
AI Needs to Reduce Errors – Or Everyone Will Pay the Price
AI Needs to Reduce Errors – Or Everyone Will Pay the Price
Dec 10, 2024
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5 Min Read
byMartha Buyer
Agentic AI Represents an IVR Revolution
AI & Automation
Agentic AI Represents an IVR Revolution
Agentic AI Represents an IVR Revolution
Dec 10, 2024
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6 Min Read
byDave Michels
Hybrid Work Driving Office Evolution
Hybrid
Hybrid Work Driving Office Evolution
Hybrid Work Driving Office Evolution
Dec 9, 2024
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4 Min Read
byIrwin Lazar
No Jitter Roll: AWS Debuts New AI Models and Much More, and Verint Launches a CX/EX Scoring Bot
Assistants & Copilots
No Jitter Roll: AWS Debuts New AI Models and Much More, and Verint Launches a CX/EX Scoring Bot
No Jitter Roll: AWS Debuts New AI Models and Much More, and Verint Launches a CX/EX Scoring Bot
Dec 6, 2024
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13 Min Read
byMatt Vartabedian
Frustrated By the RTO Mandate Debate? Don't Be.
Employee Experience
Frustrated By the RTO Mandate Debate? Don't Be.
Frustrated By the RTO Mandate Debate? Don't Be.
Dec 5, 2024
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3 Min Read
byLisa Schmeiser
How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries
Dec 5, 2024
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6 Min Read
bySheila McGee-Smith
Use Your Telecom Provider to Ensure Voice Security & Compliance
Telecommunication Technology
Use Your Telecom Provider to Ensure Voice Security & Compliance
Use Your Telecom Provider to Ensure Voice Security & Compliance
Dec 4, 2024
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2 Min Read
bySorell Slaymaker
If It’s Not AI, It Just Won’t Fly
Customer Experience
If It’s Not AI, It Just Won’t Fly
If It’s Not AI, It Just Won’t Fly
Dec 3, 2024
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6 Min Read
byBlair Pleasant
No Jitter Midroll: Amazon Connect Debuts New Gen AI Feature for Outbound Campaigns
Customer Experience
No Jitter Midroll: Amazon Connect Debuts New Gen AI Feature for Outbound Campaigns
No Jitter Midroll: Amazon Connect Debuts New Gen AI Feature for Outbound Campaigns
Dec 2, 2024
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3 Min Read
byMatt Vartabedian
The words "accelerating growth" appear in white text on a blue background of flowing, wave like designs, and the Informa TechTarget logo and name
Digital Workplace
Note from the Editor-in-Chief
Note from the Editor-in-Chief
Dec 2, 2024
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1 Min Read
byLisa Schmeiser
Sippio Beacon Aims to Improve the Process of Producing and Quoting Orders
Workflow Automation
Sippio Beacon Aims to Improve the Process of Producing and Quoting Orders
Sippio Beacon Aims to Improve the Process of Producing and Quoting Orders
Dec 2, 2024
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4 Min Read
byZeus Kerravala
AI Rapidly Reshapes Contact Center Agents’ Responsibilities
AI & Automation
AI Rapidly Reshapes Contact Center Agents’ Responsibilities
AI Rapidly Reshapes Contact Center Agents’ Responsibilities
Nov 27, 2024
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5 Min Read
byRobin Gareiss
Talkdesk Logo
Customer Experience
Six Thoughts On the Talkdesk Analyst Summit
Six Thoughts On the Talkdesk Analyst Summit
Nov 27, 2024
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7 Min Read
byZeus Kerravala
Beyond Core Capabilities: Six Key Considerations for Evaluating a Connected Workspaces
Workspace
Beyond Core Capabilities: Six Key Considerations for Evaluating a Connected Workspaces
Beyond Core Capabilities: Six Key Considerations for Evaluating a Connected Workspaces
Nov 26, 2024
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4 Min Read
byBeth Schultz
What to Expect With the New Federal Communications Commission
Data Governance
What to Expect With the New Federal Communications Commission
What to Expect With the New Federal Communications Commission
Nov 26, 2024
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4 Min Read
byMartha Buyer
Unpacking the Relationship Between Customer Satisfaction Scores and Shareholder Value
Customer Experience
Unpacking the Relationship Between Customer Satisfaction Scores and Shareholder Value
Unpacking the Relationship Between Customer Satisfaction Scores and Shareholder Value
Nov 25, 2024
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4 Min Read
byDave Michels
Empowering Businesses with Seamless Communications and Innovation in the Digital Age
Digital Workplace
Empowering Businesses with Seamless Communications and Innovation in the Digital Age
Empowering Businesses with Seamless Communications and Innovation in the Digital Age
Nov 25, 2024
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6 Min Read
byScott Murphy

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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