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Generative AI apps
AI & Automation
No Jitter Roll: Microsoft Expands Multiple PartnershipsNo Jitter Roll: Microsoft Expands Multiple Partnerships

Also, Accenture’s new Gen AI cybersecurity services and capabilities are announced.

byHannah Warfel
Nov 22, 2024
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7 Min Read
Four Big Reasons to Use Video Interviews and Bonus Tips
Employee Experience
Four Big Reasons to Use Video Interviews and Bonus TipsFour Big Reasons to Use Video Interviews and Bonus Tips
byBobra S. Bush
Nov 22, 2024
3 Min Read
Digital Assistant working on computer
Employee Experience
Workplace Personas Push AI AdoptionWorkplace Personas Push AI Adoption
byLisa Schmeiser
Nov 21, 2024
3 Min Read
Someone pressing an agent icon
Employee Experience
Automating Agent Wellness: Reducing Burnout, Improving CSATAutomating Agent Wellness: Reducing Burnout, Improving CSAT
byNathan Eddy
Nov 20, 2024
4 Min Read
No Jitter Midroll: Salesforce Launches Agentforce Testing Center
Assistants & Copilots
No Jitter Midroll: Salesforce Launches Agentforce Testing CenterNo Jitter Midroll: Salesforce Launches Agentforce Testing Center
byMatt Vartabedian
Nov 20, 2024
8 Min Read
No Jitter Midroll: Microsoft Debuts More AI Agents
Assistants & Copilots
No Jitter Midroll: Microsoft Debuts More AI AgentsNo Jitter Midroll: Microsoft Debuts More AI Agents
byMatt Vartabedian
Nov 19, 2024
5 Min Read
The Dawn of AI Litigation: What CCaas and UCaas Implementors Need to Know
Ccaas
The Dawn of AI Litigation: What CCaas and UCaas Implementors Need to Know
The Dawn of AI Litigation: What CCaas and UCaas Implementors Need to Know
Nov 19, 2024
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3 Min Read
byMartha Buyer
Slack Templates Target the Improvable and Repeatable Parts of Jobs
Workflow Automation
Slack Templates Target the Improvable and Repeatable Parts of Jobs
Slack Templates Target the Improvable and Repeatable Parts of Jobs
Nov 19, 2024
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4 Min Read
byLisa Schmeiser
Photo showing arrows convergence
Sponsored Content
The Future of Contact Centers: How Generative AI Is Driving a Long-Needed Customer Service Revolution.
The Future of Contact Centers: How Generative AI Is Driving a Long-Needed Customer Service Revolution.
Nov 19, 2024
|
6 Min Read
bySheila Walthoe, Local Measure
Amazon Connect Updates Proactive Engagement Personalization
Customer Experience
Amazon Connect Updates Proactive Engagement Personalization
Amazon Connect Updates Proactive Engagement Personalization
Nov 18, 2024
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6 Min Read
bySheila McGee-Smith
Mitel Introduces New Mitel CX Platform powered by GenAI
Customer Experience
Mitel Introduces New Mitel CX Platform powered by GenAI
Mitel Introduces New Mitel CX Platform powered by GenAI
Nov 18, 2024
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3 Min Read
byBlair Pleasant
No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot
Assistants & Copilots
No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot
No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot
Nov 15, 2024
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9 Min Read
byMatt Vartabedian
AI Enthusiasm Is Cooling. Look to Workers to See Why.
Employee Experience
AI Enthusiasm Is Cooling. Look to Workers to See Why.
AI Enthusiasm Is Cooling. Look to Workers to See Why.
Nov 14, 2024
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3 Min Read
byLisa Schmeiser
Microsoft Teams on a laptop
Workspace
Lessons Learned from Recent Microsoft Teams Deployments
Lessons Learned from Recent Microsoft Teams Deployments
Nov 14, 2024
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5 Min Read
byDenise Munro
ServiceNow
AI & Automation
No Jitter Midroll: ServiceNow Adds More Than 150 Gen AI Features
No Jitter Midroll: ServiceNow Adds More Than 150 Gen AI Features
Nov 13, 2024
|
6 Min Read
byMatt Vartabedian
Audio recording
Data Management
No Jitter Midroll: Theta Lake Expands Risk and Compliance Features for UC&C
No Jitter Midroll: Theta Lake Expands Risk and Compliance Features for UC&C
Nov 12, 2024
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6 Min Read
byMatt Vartabedian
cogs on digital background to show automation
AI & Automation
AI – Here to Help the Humans Avoid Tedium As They Build Agents
AI – Here to Help the Humans Avoid Tedium As They Build Agents
Nov 12, 2024
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4 Min Read
byLisa Schmeiser
global speech translation
AI Voice
Power of Babel: The Evolution of Real-Time Translation Features
Power of Babel: The Evolution of Real-Time Translation Features
Nov 11, 2024
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5 Min Read
byNathan Eddy
Virtual agent
Customer Experience
Virtual Agents Offer Contact Center Relief – But Come With Pitfalls
Virtual Agents Offer Contact Center Relief – But Come With Pitfalls
Nov 8, 2024
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4 Min Read
byLisa Schmeiser
No Jitter Roll: 8x8 Announces New Capabilities, NICE launches CXone Mpower SmartSpeaker, and Pindrop and Five9 integrate
Customer Experience
No Jitter Roll: 8x8 Announces New Capabilities, NICE launches CXone Mpower SmartSpeaker, and Pindrop and Five9 integrate
No Jitter Roll: 8x8 Announces New Capabilities, NICE launches CXone Mpower SmartSpeaker, and Pindrop and Five9 integrate
Nov 8, 2024
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6 Min Read
byHannah Warfel
Connected Workspace Apps: One’s Enough
Workspace
Connected Workspace Apps: One’s Enough
Connected Workspace Apps: One’s Enough
Nov 6, 2024
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4 Min Read
byBeth Schultz
Three Essential Steps to Preserve Business Resilience in Extreme Weather Events
Contact Centers
Three Essential Steps to Preserve Business Resilience in Extreme Weather Events
Three Essential Steps to Preserve Business Resilience in Extreme Weather Events
Nov 6, 2024
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5 Min Read
byMichael Flannery, Windstream Enterprise
How AI Will Impact Platform Decisions
AI Collaboration
How AI Will Impact Platform Decisions
How AI Will Impact Platform Decisions
Nov 5, 2024
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4 Min Read
byIrwin Lazar
How to Get People Back in the Office? Ask Them What It Takes.
Workspace
How to Get People Back in the Office? Ask Them What It Takes.
How to Get People Back in the Office? Ask Them What It Takes.
Nov 4, 2024
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7 Min Read
byKevin Kieller, Anna Kieller
Zingly’s AI for Financial Services Delivers Efficiency and Growth
Customer Experience
Zingly’s AI for Financial Services Delivers Efficiency and Growth
Zingly’s AI for Financial Services Delivers Efficiency and Growth
Nov 1, 2024
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6 Min Read
byZeus Kerravala
No Jitter Roll: RingCentral Bundles AI Assistant, Moveworks Launches Agentic AI Search, Calabrio Debuts AI Quality Management Solutions
Assistants & Copilots
No Jitter Roll: RingCentral Bundles AI Assistant, Moveworks Launches Agentic AI Search, Calabrio Debuts AI Quality Management Solutions
No Jitter Roll: RingCentral Bundles AI Assistant, Moveworks Launches Agentic AI Search, Calabrio Debuts AI Quality Management Solutions
Nov 1, 2024
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12 Min Read
byMatt Vartabedian
Want to Figure Out the Best Office Policy? Try an A/B Test
Workspace
Want to Figure Out the Best Office Policy? Try an A/B Test
Want to Figure Out the Best Office Policy? Try an A/B Test
Oct 30, 2024
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3 Min Read
byLisa Schmeiser
NICE logo
Ccaas
NICE Analyst Summit: Customer Panel Shares Projects, Progress
NICE Analyst Summit: Customer Panel Shares Projects, Progress
Oct 30, 2024
|
7 Min Read
bySheila McGee-Smith
Cathedral termite mounds (Nasutitermes triodae)
Ccaas
NICE Analyst Summit Takeaways: Windmills, Profitability Rules, Termites and Workflows
NICE Analyst Summit Takeaways: Windmills, Profitability Rules, Termites and Workflows
Oct 29, 2024
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9 Min Read
byJon Arnold
Operator Connect for Teams: Overwhelming Options for Users
Workspace
Operator Connect for Teams: Overwhelming Options for Users
Operator Connect for Teams: Overwhelming Options for Users
Oct 28, 2024
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4 Min Read
byKevin Kieller
How AI Agents Are Impacting the Future of Employee Retention and Lead Generation
AI Voice
How AI Agents Are Impacting the Future of Employee Retention and Lead Generation
How AI Agents Are Impacting the Future of Employee Retention and Lead Generation
Oct 28, 2024
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4 Min Read
byDaniel Foppen, VP Product & Product Marketing at Convoso
A graphic that says AI
Customer Experience
IPO Watch: How Genesys and NICE are Shaping the AI-Powered Future of CX
IPO Watch: How Genesys and NICE are Shaping the AI-Powered Future of CX
Oct 28, 2024
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4 Min Read
byRob Hilsen
Man with phone talking to chatbot
Sponsored Content
The Future of Digital Workers: Human and Bot Collaboration
The Future of Digital Workers: Human and Bot Collaboration
Oct 28, 2024
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5 Min Read
byJonathan Barouch, Local Measure
No Jitter Roll: Zoom Launches AI Companion 2.0, NICE Expands CXone Mpower, and Talkdesk Integrates Agentic AI Across Ascend AI
Customer Experience
No Jitter Roll: Zoom Launches AI Companion 2.0, NICE Expands CXone Mpower, and Talkdesk Integrates Agentic AI Across Ascend AI
No Jitter Roll: Zoom Launches AI Companion 2.0, NICE Expands CXone Mpower, and Talkdesk Integrates Agentic AI Across Ascend AI
Oct 25, 2024
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6 Min Read
byHannah Warfel
Teams highlighted at Ignite
Workspace
UCaaS is a Teams Sport. Who’s Really Winning?
UCaaS is a Teams Sport. Who’s Really Winning?
Oct 25, 2024
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7 Min Read
byDave Michels

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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