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Work Relationships Are Not in a Great Place

Employee Experience

Work Relationships Are Not in a Great Place Work Relationships Are Not in a Great Place

There's an opportunity for management to examine how their relationship to their work differs from their reports' relationship to work -- and figure out how to identify areas to change.

byLisa Schmeiser

Sep 26, 2024

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3 Min Read

NEC Hands Over UCaaS Offering Univerge Blue to Intermedia

NEC Hands Over UCaaS Offering Univerge Blue to Intermedia NEC Hands Over UCaaS Offering Univerge Blue to Intermedia

Sep 24, 2024

3 Min Read

With All the Technology Choices Out There, How Do You Decide?

Customer Experience

With All the Technology Choices Out There, How Do You Decide?With All the Technology Choices Out There, How Do You Decide?

byBarbara A Grothe

Sep 23, 2024

6 Min Read

Visual Storytelling at NICE Interactions

Telecommunication Technology

Visual Storytelling at NICE Interactions Visual Storytelling at NICE Interactions

Sep 23, 2024

5 Min Read

Photo of contact center agent working from home

Customer Experience

No Jitter Roll: Vonage Launches Vonage RCS and Expands their Salesforce Service Cloud Offering and Salesforce and NVIDIA partner to advance AI agents.No Jitter Roll: Vonage Launches Vonage RCS and Expands their Salesforce Service Cloud Offering and Salesforce and NVIDIA partner to advance AI agents.

byHannah Warfel

Sep 20, 2024

8 Min Read

How Productivity Measurement is Driving UCaaS Innovation

How Productivity Measurement is Driving UCaaS Innovation How Productivity Measurement is Driving UCaaS Innovation

Sep 20, 2024

3 Min Read

Person stressed out with computer

Done Right, Collaboration Overload Could Be Alleviated by AI

Done Right, Collaboration Overload Could Be Alleviated by AI

byLisa Schmeiser

Tools Are the Building Blocks of Innovation – But You Still Need to Consider What You’re Building

AI & Automation

Tools Are the Building Blocks of Innovation – But You Still Need to Consider What You’re Building

Tools Are the Building Blocks of Innovation – But You Still Need to Consider What You’re Building

byMelissa Swartz

Collaboration

Zoom and Mitel Strike Hybrid Cloud Partnership

Zoom and Mitel Strike Hybrid Cloud Partnership

Rethinking CX Orchestration

Customer Experience

Rethinking CX Orchestration

Rethinking CX Orchestration

bySheila McGee-Smith

RCS: Game Changer for CX

Customer Experience

RCS: Game Changer for CX

RCS: Game Changer for CX

The Quest to Make 5G Relevant

Network Technology

The Quest to Make 5G Relevant

The Quest to Make 5G Relevant

Team Collaboration

Slack Unveils Agentforce Agents and other AI Features

Slack Unveils Agentforce Agents and other AI Features

byMatt Vartabedian

Consider How Big Telecom Deals Affect Underserved Markets

Telecommunication Technology

Consider How Big Telecom Deals Affect Underserved Markets

Consider How Big Telecom Deals Affect Underserved Markets

No Jitter Roll: GoTo Launches GoTo Connect CX, Twilio Enables RCS, Mitel Debuts Framework for Hybrid UC

Customer Experience

No Jitter Roll: GoTo Launches GoTo Connect CX, Twilio Enables RCS, Mitel Debuts Framework for Hybrid UC

No Jitter Roll: GoTo Launches GoTo Connect CX, Twilio Enables RCS, Mitel Debuts Framework for Hybrid UC

byMatt Vartabedian

A Salesforce building sign

Salesforce Debuts Einstein Successor Agentforce

Salesforce Debuts Einstein Successor Agentforce

byLisa Schmeiser, Matt Vartabedian

Meet "Fauxductivity" -- a Sign of Workplace Unwellness

Employee Experience

Meet "Fauxductivity" -- a Sign of Workplace Unwellness

Meet "Fauxductivity" -- a Sign of Workplace Unwellness

byLisa Schmeiser

cybersecurity

Telecommunication Technology

Securing the Future: Cybersecurity Tips for Communications Technology Professionals

Securing the Future: Cybersecurity Tips for Communications Technology Professionals

User Experience Audits: When, How, and Why?

Customer Experience

User Experience Audits: When, How, and Why?

User Experience Audits: When, How, and Why?

AI virtual agent

No Jitter Midroll: ServiceNow Xanadu Debuts with AI Agents

No Jitter Midroll: ServiceNow Xanadu Debuts with AI Agents

byMatt Vartabedian

Someone pressing an elevator button

Telecommunication Technology

New Construction Means New Communications Challenges

New Construction Means New Communications Challenges

Conceptual illustration of AI for social networking

Assistants & Copilots

No Jitter Roll: Kore.ai Launches AI Products, NinjaTechAI Enhances SuperGPT AI Assistant, and HARMAN Announces ForecastGPT

No Jitter Roll: Kore.ai Launches AI Products, NinjaTechAI Enhances SuperGPT AI Assistant, and HARMAN Announces ForecastGPT

byHannah Warfel

AI Governance: When In Doubt, Ask. Then Ask Again.

AI & Automation

AI Governance: When In Doubt, Ask. Then Ask Again.

AI Governance: When In Doubt, Ask. Then Ask Again.

byMatt Vartabedian

Slack: There Are Five Types of AI Users

Slack: There Are Five Types of AI Users

Slack: There Are Five Types of AI Users

byLisa Schmeiser

A button that says AI

From Labor Issues to Customer Satisfaction, AI Agents Can Help

From Labor Issues to Customer Satisfaction, AI Agents Can Help

byZeus Kerravala

Five9’s Realignment Signals a Maturing Organization

Five9’s Realignment Signals a Maturing Organization

byZeus Kerravala

No Jitter Roll: Zoom Adds Smart Name Tags, GoTo Releases More Integrations and the Nureva App is Now Available

Video Conferencing

No Jitter Roll: Zoom Adds Smart Name Tags, GoTo Releases More Integrations and the Nureva App is Now Available

No Jitter Roll: Zoom Adds Smart Name Tags, GoTo Releases More Integrations and the Nureva App is Now Available

byMatt Vartabedian

The Goal for AI? Do the Boring, Stressful Stuff.

AI & Automation

The Goal for AI? Do the Boring, Stressful Stuff.

The Goal for AI? Do the Boring, Stressful Stuff.

byLisa Schmeiser

The Climate Is Right for Industry Change

Data Management

The Climate Is Right for Industry Change

The Climate Is Right for Industry Change

AI-Powered Connected Workspaces Continue to Grow

AI-Powered Connected Workspaces Continue to Grow

What’s Old is Old: POTS Lines Revisited

Telecommunication Technology

What’s Old is Old: POTS Lines Revisited

What’s Old is Old: POTS Lines Revisited

Image illustrating a hand holding a phone with Copilot

Assistants & Copilots

What to Know About the Cost and Value of Microsoft Copilot

What to Know About the Cost and Value of Microsoft Copilot

byKevin Kieller

AI virtual agent

Customer Experience

No Jitter Roll: Otter.ai Launches My Action Items and RingCentral Announces AI Capabilities for RingCX

No Jitter Roll: Otter.ai Launches My Action Items and RingCentral Announces AI Capabilities for RingCX

byHannah Warfel

No Jitter Midroll: Salesforce Launches AI Agents for Sales

No Jitter Midroll: Salesforce Launches AI Agents for Sales

byMatt Vartabedian

People working in an office

Digital Workplace

Working on Everything, Everywhere, All at Once

Working on Everything, Everywhere, All at Once

byLisa Schmeiser

Enterprise Connect

Mar 17 - Mar 20, 2025

Mar 17 - Mar 20, 2025

As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. Register with Promo Code CONNECT25 to save $200 on Conference passes.