Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: Box’s addition of multiple new AI capabilities to its Enterprise Advanced Plan, WorkJam's addition of an AI chatbot and video live streaming to its frontline workplace solution, as well as a new data analytics service; Foxit unveiled Foxit AI, which provides generative AI-powered assistance for documents; Zoom redesigned its Zoom Team Chat sidebar; Jabra launched the Perform 75 Bluetooth headset for shift workers; Agentforce is now available in Slack; CCaaS provider Cresta obtained ISO/IEC 42001 certification for its AI capabilities.

In Partnerships, HCLTech and Microsoft have expanded their partnership; Moveworks's Gen AI assistant is now available within Microsoft 365 Copilot and Microsoft Teams; Ask-AI is now integrated with Google Cloud; and SIPPIO launched an online Partner Exchange.

In Reports, KPMG provided some insight on the use of AI agents; Rootstock found that a majority of manufacturers have implemented AI solutions; Vellum found that customer service/chatbots are among the top three AI applications being developed; and SambaNova highlighted the large gap between awareness of how much power AI systems require versus how many enterprises monitor AI power consumption.

New Products

Box Debuts New AI Capabilities in its Enterprise Advanced Plan

The intelligent content management platform provider released new AI-powered capabilities in its new Enterprise Advanced plan. Available now in the new Box Enterprise Advanced Plan, Box customers now have access to Box Apps, Box AI Studio, and Box Doc Gen via API.

With Box Apps users can build apps with a no-code, drag-and-drop builder, customize layouts and metadata views, extract and organize metadata and upload and organize content in bulk with an auto-filing capability.

Box AI Studio enables the creation of up to 100 AI agents using Box’s no-code interface, give those agents specific instructions on what to do, test those agents via Box’s AI Studio Playground, use configured agents in Box AI API calls and more. For example, a Box AI customer service agent could provide answers based on product catalogs or customer purchasing data.

Source: Box

Box Doc Gen enables teams to dynamically generate custom documents based on data from any enterprise data source. With this feature, organizations can create dynamic templates with conditional logic, calculations, dynamic formatting, tables, images, etc., and then pre-populate from custom applications into Box Doc Gen templates to instantly generate documents.

The Box Enterprise Advanced plan includes the following: Box Apps, Box AI Studio, Box Doc Gen API, the Box platform, large file uploads (up to 500 GB) and all the capabilities of the current Enterprise Plus plan.

“There is a tremendous amount of value trapped inside enterprise content, but the majority of companies can't harness the full value of their information with existing legacy solutions,” said Aaron Levie, Co-founder and CEO of Box. “Breakthroughs in LLMs now allow businesses of any size to transform their unstructured data into actionable insights and automate critical workflows.”

WorkJam Adds AI and Livestream to Frontline Solution; Launches Data-as-a-Service

The digital frontline workplace solution provider had a pair of announcements this week. First, WorkJam added an AI chatbot and ‘Live Streaming’ to its solution. Second, it launched ‘data-as-a-service’ (DaaS) which provides unified access to business data for improved reporting and analytics.

AI Chatbot and Live Streaming Video

WorkJam’s AI chatbot improves how employees access and search for information by offering a conversational interface. The chatbot allows employees to to locate answers, training materials, and policies instead of requiring employees to navigate complex interfaces or wait for manager assistance.

WorkJam’s Live Streaming feature brings real-time video broadcasts directly to the platform. This enables, for example, the delivery of live video for company updates, training sessions, crisis instructions, and interactive Q&A sessions.

Data-as-a-Service

With Data-as-a-Service, customers can now access their data on demand, integrate it into their existing business intelligence (BI) tools, and build customized reports. For example, with DaaS an organization can analyze how task execution at specific locations impacts sales performance.

Foxit Unveils Foxit AI

The PDF and eSignature service provider launched Foxit AI, a standalone web-based AI platform that delivers document-centric AI capabilities. Foxit AI provides multiple features:

Source: Foxit

Zoom Unveils New Zoom Team Chat Enhancements

Zoom launched its redesigned Team Chat sidebar which allows users to organize chats, channels, and apps according to their needs, with features such as drag-and-drop tab arrangement, advanced sorting, and filtering. The sidebar also allows users to get a list of action items from a conversation within a channel with AI Companion, as well as quick access to AI Companion so users can prompt it to summarize unread conversations in select chats and channels. Chat notifications can also be customized at the tab level which helps with decluttering the interface.

Source: Zoom

Jabra Unveils Perform 75 for Retail Shiftwork

Jabra debuted new Bluetooth headset Jabra Perform 75, designed for shift workers in retail environments. The Perform 75 has a dedicated button on the headset that integrates with Push-to-Talk (PTT) capabilities delivered directly by the handheld device. The Jabra Perform 75 can operate in temperatures from 60°C to -30°C, is rated IP65 to resist high humidity and dusty conditions and features microphone noise cancellation technology to block out background sounds. The Perform 75 also has a modular design with interchangeable components like headbands, boom arms, and hot-swappable batteries. It comes with a charging station and organize for storing spare parts.

Source: Jabra

Agentforce Now Available in Slack

Starting today, Agentforce is available in Slack. Agentforce can be accessed within a Slack user’s flow of work via direct message either by selecting suggested prompts or by asking it a direct question. Slack admins can also build agents via the integrated Agentforce Agent Builder and then deploy those agents in Slack thus making them available to users (this requires a paid Slack license and an Agentforce license). Once Agentforce is installed, users can view agent profiles, skills, and knowledge in the new Agentforce Hub.

Customers who have purchased Agentforce (SKU) and Slack can use those Agents in Slack. Salesforce will not reduce Conversation credits for Agents in Slack until “around the end of March.”

Source: Slack

Cresta Achieves ISO/IEC 42001 Certification

The contact center AI platform for human and virtual agents has secured the ISO/IEC 42001 certification – an international standard designed to provide organizations with specific guidelines when developing, implementing, and maintaining Artificial Intelligence Management Systems (AIMS). Cresta said that this independent certification validates the four pillars of its current responsible AI framework:

According to Robert Kugler, Head of Security, IT, and Compliance at Cresta, the "rapid rise of AI agents has opened the door to concerns around transparency and responsibility – providers can only reassure customers if they possess a deep understanding of the stringent requirements outlined in these certifications. While working closely with our customers, we're obligated to safeguard their data, and this independent validation recognizes the strict processes and procedures we've put in place at Cresta to ensure customer data is protected."

To become ISO/IEC 42001 compliant, a certification body that is either nationally or internationally accredited must conduct an extensive audit. To achieve this certification, Cresta partnered with Sensiba, a U.S. accounting and advisory firm, which also provides cybersecurity and compliance services.

Partnerships

HCLTech and Microsoft Expand Partnership, Transfer Nuance

Gglobal technology company HCLTech will expand its partnership with Microsoft by making Microsoft Dynamics 365 Contact Center its preferred contact center solution.

Microsoft – which acquired Nuance Enterprise Professional Services in 2022 – will also transfer Nuance’s Enterprise Professional Services business, including the team and existing customer contracts, to become a part of HCLTech’s contact center offering, and HCLTech will become the exclusive professional services partner for existing customer contracts of the Nuance Enterprise Professional Services organization. HCLTech will also become the preferred partner to support the migration of existing Nuance Enterprise Professional Services customers to Microsoft Dynamics 365 Contact Center.

In support of this, HCLTech will operate a Nuance Migration Factory to migrate Nuance solutions, while expanding the Contact Center as a Service (CCaaS) business for both HCLTech and Microsoft. Additionally, Microsoft’s current team of more than 550 Nuance Enterprise Professional Services personnel will join HCLTech to continue to service Microsoft customers globally.

Moveworks Brings Third-Party Agents to Microsoft 365 Copilot

Moveworks, which provides a generative AI assistant for employee support, announced an expansion of its strategic alliance with Microsoft that will allow employees to access Moveworks as an agent within Microsoft 365 Copilot and Microsoft Teams.

Moveworks is available for purchase via the Azure Marketplace, allowing organizations to use their pre-committed Microsoft Azure Consumption Commitment (MACC) spend toward Moveworks licensing.

Ask-AI Now on Google Cloud Marketplace

The provider of an enterprise AI platform, Ask-AI announced that is now available on Google Cloud Marketplace, which helps streamline companies’ efforts to enable their customer-facing teams with AI assistants, automated workflows, and AI-powered help centers. Because of this integration with Google, Ask-AI customers can access automated workflows that leverage Google’s Gemini models for assistance on tasks such as customer messaging drafts, ticket summarization, and knowledge base updates.

SIPPIO Launches ‘Partner Exchange’

The provider of a voice enablement platform for Microsoft Teams and Zoom announced the launch of the SIPPIO Partner Exchange, an online marketplace where customers can search and connect with partners based on geography, technical expertise, industry knowledge, and complementary services such as hardware, security, and professional IT solutions, and more. In addition to a presence on the SIPPIO website, the Partner Exchange will integrate with SIPPIO’s listing on the Microsoft Operator Connect marketplace. Instead of processing leads directly, SIPPIO will now hand-over traffic directly to partners listed in the exchange.

The program will include a monthly Partner Spotlight, where a SIPPIO partner will gain a prominent feature in the Partner Exchange, visibility on the SIPPIO homepage, and ongoing amplification across SIPPIO platforms to share their success stories. In-Telecom, a managed solution provider based in Louisiana will be the first partner to be featured.

Source: SIPPIO

Reports

Per KPMG: Use of AI Agents Being Explored

KPMG released its AI Quarterly Pulse Survey in which it found, among other key points, that 51% of organizations are exploring the use of AI agents and another 37% are piloting AI agents. Survey respondents expect to utilize the capability for administrative duties (60%), call center tasks (54%) and to develop new business materials (53%) within the next 12 months. Currently, only 12% of respondents have deployed AI agents for use.

The quarterly survey also found that productivity is now the top ROI metric (79%) for the first time since Q1 2024. Profitability is a close second and increased more than any other metric from Q1 to Q4, jumping from 35% to 73%.

The KPMG Quarterly Pulse Survey captures perspectives from 100 U.S.-based C-suite and business leaders representing organizations with an annual revenue of $1 billion or more.

Rootstock AI Survey: 77% of Manufacturers Implemented AI

The ERP vendor Rootstock released its 2nd Annual State of AI in Manufacturing Survey. The survey shows that over 77% of manufacturers have implemented AI solutions, a rise from 70% in 2023, with applications spanning from production (31%) to inventory management (28%) and customer service (28%). Manufacturing professionals favor “copilots” (53%), which support human roles, rather than fully autonomous agents which could replace human resources. The survey also found that manufacturers still face obstacles to AI adoption. A lack of internal expertise (45%) and integration challenges with existing systems (44%) remain top barriers.

Conducted in collaboration with Researchscape, the survey included responses from 369 manufacturers in the U.S., U.K., and Canada with 100+ employees. Fielded in October 2024, this survey captures AI trends and projections for the next 12-18 months. The survey results can be downloaded here.

Vellum Study: Majority of AI Developers Building Customer Service Chatbots

Vellum provides an AI development platform. Its first annual State of AI Development Report, which surveyed more than 1,250 AI developers, Vellum found that 59% of surveyed developers are building document analysis tools while 51% are building customer service chatbots. Fifty-five percent of developers are planning to build complex agentic workflows in 2025.

Source: Vellum

SambaNova Survey: Enterprises Unprepared for AI’s Power Demand

SambaNova provides a purpose-built enterprise-scale AI platform on which enterprises can deploy Gen AI models. The company’s new AI Leadership Survey found that:

The survey was conducted between December 16 and December 27, 2024, the survey gathered insights from 2,012 business leaders, including 1,004 respondents in Europe and 1,008 in the United States.

This Week on No Jitter

In case you missed them, here are some of our top stories:

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