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News","/latest-news","newsletterSignUpPromo","pagination",{"_694":695,"_696":697},"totalCount",302,"currentPage",280,"contents",[700,723,736,748,763,773,783,794,804,817,827,840,851,861,871,886,899,910,923,933,943,953,964,974,985,999,1009,1020,1030,1041,1051,1062,1072,1086,1097],{"_166":167,"_147":701,"_168":702,"_153":708,"_155":708,"_158":709,"_710":711,"_160":152,"_161":712,"_163":152,"_156":713,"_714":152,"_178":715,"_164":262,"_165":263,"_176":320,"_716":717,"_721":722},{"_149":152,"_151":152},[703],{"_52":704,"_172":705,"_174":706,"_707":152},"Sheila McGee-Smith","/author/sheila-mcgee-smith","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc234ac2c53ddde66/673c5ffa81c0b477c2519b75/McGee_headshot_2024.png","role","Alcatel-Lucent: Strategic Transformation and Realignment Announcement","/employee-experience/alcatel-lucent-strategic-transformation-and-realignment-announcement","linkAttrs",{},"Dec 12, 2008","The press release states that ALU intends to reduce the number of managers by 1,000. While that may initially sound like a lot, turns out there are 50K managers in their employee base of approximately 70K.","articleBodyJsonSummary","normal","paidGating",{"_718":24,"_719":720},"paidContent","paidProductTaxonomy",[],"articleSize","big",{"_166":167,"_147":724,"_168":725,"_153":730,"_155":730,"_158":731,"_710":732,"_160":152,"_161":712,"_163":152,"_156":733,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_716":734,"_721":722},{"_149":152,"_151":152},[726],{"_52":727,"_172":728,"_174":729,"_707":152},"Jim Burton","/author/jim-burton","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc009be89e6025562/673c600281c0b4733f519b79/Jim_20Burton.jpg","The Year in Review: Part 1","/telecommunication-technology/the-year-in-review-part-1",{},"This has been a very exciting year for our industry--but there is still confusion about some of the fundamentals--like what does UC really mean?",{"_718":24,"_719":735},[],{"_166":167,"_147":737,"_168":738,"_153":742,"_155":742,"_158":743,"_710":744,"_160":152,"_161":712,"_163":152,"_156":745,"_714":152,"_178":715,"_164":206,"_165":207,"_176":240,"_716":746,"_721":722},{"_149":152,"_151":152},[739],{"_52":740,"_172":741,"_174":152,"_707":152},"Allan Sulkin","/author/allan-sulkin","Lessons to be Learned","/telecommunication-technology/lessons-to-be-learned",{},"Competing system suppliers should learn a lesson from both ShoreTel and Cisco, two system suppliers at opposite ends of the corporate size spectrum.",{"_718":24,"_719":747},[],{"_166":167,"_147":749,"_168":750,"_153":755,"_155":755,"_158":756,"_710":757,"_160":152,"_161":758,"_163":152,"_156":759,"_714":152,"_178":715,"_164":206,"_165":207,"_176":760,"_716":761,"_721":722},{"_149":152,"_151":152},[751],{"_52":752,"_172":753,"_174":754,"_707":152},"Eric Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","Nortel Could Be De-Listed","/telecommunication-technology/nortel-could-be-de-listed",{},"Dec 11, 2008","The NYSE serves notice; Nortel's got six months to get share price over a buck, or lose its listing. The AP says they're considering another reverse split to avoid de-listing.",1,{"_718":24,"_719":762},[],{"_166":167,"_147":764,"_168":765,"_153":767,"_155":767,"_158":768,"_710":769,"_160":152,"_161":758,"_163":152,"_156":770,"_714":152,"_178":715,"_164":242,"_165":243,"_176":320,"_716":771,"_721":722},{"_149":152,"_151":152},[766],{"_52":752,"_172":753,"_174":754,"_707":152},"Enterprises Cutting the Cord?","/digital-workplace/enterprises-cutting-the-cord-",{},"I'm a bit more skeptical that enterprises will ditch landlines so eagerly that the balance tips to wireless.",{"_718":24,"_719":772},[],{"_166":167,"_147":774,"_168":775,"_153":777,"_155":777,"_158":778,"_710":779,"_160":152,"_161":758,"_163":152,"_156":780,"_714":152,"_178":715,"_164":330,"_165":331,"_176":227,"_716":781,"_721":722},{"_149":152,"_151":152},[776],{"_52":704,"_172":705,"_174":706,"_707":152},"Collaboration and a Glimpse at Cisco Unified Communication Manager 8.0","/customer-experience/collaboration-and-a-glimpse-at-cisco-unified-communication-manager-8-0",{},"A capability is being built into Cisco's CUCM will enable presence and other data sharing between trusted companies, such as partners and customers.",{"_718":24,"_719":782},[],{"_166":167,"_147":784,"_168":785,"_153":787,"_155":787,"_158":788,"_710":789,"_160":152,"_161":790,"_163":152,"_156":791,"_714":152,"_178":715,"_164":330,"_165":331,"_176":320,"_716":792,"_721":722},{"_149":152,"_151":152},[786],{"_52":740,"_172":741,"_174":152,"_707":152},"Nortel: What Should Customers Do?","/customer-experience/nortel-what-should-customers-do-",{},"Dec 10, 2008","If I was a customer, any customer, I would assign my doing business with Nortel a higher risk factor, although a bankruptcy filing could result in improved operating conditions.",{"_718":24,"_719":793},[],{"_166":167,"_147":795,"_168":796,"_153":798,"_155":798,"_158":799,"_710":800,"_160":152,"_161":790,"_163":152,"_156":801,"_714":152,"_178":715,"_164":203,"_165":204,"_176":307,"_716":802,"_721":722},{"_149":152,"_151":152},[797],{"_52":190,"_172":191,"_174":192,"_707":152},"C-Scape 2008 Signals a Year of Transformation for Cisco and its Customers","/network-technology/c-scape-2008-signals-a-year-of-transformation-for-cisco-and-its-customers",{},"In this year's Chambers keynote at C-Scape, the market transitions that Cisco is trying to catch were collaboration using Web 2.0 tools, visual networking and virtualization/cloud computing.",{"_718":24,"_719":803},[],{"_166":167,"_147":805,"_168":806,"_153":811,"_155":811,"_158":812,"_710":813,"_160":152,"_161":790,"_163":152,"_156":814,"_714":152,"_178":715,"_164":330,"_165":331,"_176":240,"_716":815,"_721":722},{"_149":152,"_151":152},[807],{"_52":808,"_172":809,"_174":810,"_707":152},"Michael Finneran","/author/michael-finneran","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd98edd2d209b506a/673c5ffc47074326220356b0/Finneran_Michael.jpg","Femtocell Reality Check","/customer-experience/femtocell-reality-check",{},"If you're an AT&T customer, they will now be willing to charge you for the privilege of using your own broadband Internet connection to address the deficiencies of their wireless network coverage. Yeah, that's right--the femtocell works over your Internet connection.",{"_718":24,"_719":816},[],{"_166":167,"_147":818,"_168":819,"_153":821,"_155":821,"_158":822,"_710":823,"_160":152,"_161":790,"_163":152,"_156":824,"_714":152,"_178":715,"_164":322,"_165":323,"_176":320,"_716":825,"_721":722},{"_149":152,"_151":152},[820],{"_52":752,"_172":753,"_174":754,"_707":152},"Nortel Stock Hit After Bankruptcy Talk","/contact-centers/nortel-stock-hit-after-bankruptcy-talk",{},"Nortel spokespeople have been quoted as saying the company isn't about to file bankruptcy, and the consultations are meant as a backup in case the company's current restructuring efforts fail.",{"_718":24,"_719":826},[],{"_166":167,"_147":828,"_168":829,"_153":834,"_155":834,"_158":835,"_710":836,"_160":152,"_161":790,"_163":152,"_156":837,"_714":152,"_178":715,"_164":256,"_165":257,"_176":227,"_716":838,"_721":722},{"_149":152,"_151":152},[830],{"_52":831,"_172":832,"_174":833,"_707":152},"Brian Riggs","/author/brian-riggs","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt39d7cddbff02e8c1/673c5ffcb3faf7ad45a4bcdc/brian_riggs_2.jpg","Translating Telepresence","/video-conferencing/translating-telepresence",{},"Foreign languages and time zones. Are these the Achilles heels of video conferencing and telepresence?",{"_718":24,"_719":839},[],{"_166":167,"_147":841,"_168":842,"_153":844,"_155":844,"_158":845,"_710":846,"_160":152,"_161":847,"_163":152,"_156":848,"_714":152,"_178":715,"_164":200,"_165":201,"_176":240,"_716":849,"_721":722},{"_149":152,"_151":152},[843],{"_52":752,"_172":753,"_174":754,"_707":152},"Happy Blogiversary to Us","/cloud-infrastructure/happy-blogiversary-to-us",{},"Dec 9, 2008","Today is the one-year anniversary of the launch of No Jitter. A lot has happened in the 366 days since No Jitter went live; the world looked very different on December 9, 2007, and everyone's approaching this New Year with much more dread than we expected would be clouding our horizon a year ago.",{"_718":24,"_719":850},[],{"_166":167,"_147":852,"_168":853,"_153":855,"_155":855,"_158":856,"_710":857,"_160":152,"_161":847,"_163":152,"_156":858,"_714":152,"_178":715,"_164":265,"_165":266,"_176":240,"_716":859,"_721":722},{"_149":152,"_151":152},[854],{"_52":752,"_172":753,"_174":754,"_707":152},"UC Market to See Steady Growth: Newest Frost & Sullivan Market Study","/workspace/uc-market-to-see-steady-growth-newest-frost-sullivan-market-study",{},"The total UC market in 2008 is about $71 million, but that's an increase of almost 300% from 2007. And we are forecasting a very strong compound annual growth rate of 72% between 2008 and 2013.",{"_718":24,"_719":860},[],{"_166":167,"_147":862,"_168":863,"_153":865,"_155":865,"_158":866,"_710":867,"_160":152,"_161":847,"_163":152,"_156":868,"_714":152,"_178":715,"_164":242,"_165":243,"_176":227,"_716":869,"_721":722},{"_149":152,"_151":152},[864],{"_52":752,"_172":753,"_174":754,"_707":152},"Communications and Economic Stimulus","/digital-workplace/communications-and-economic-stimulus",{},"Can the Avayas, Mitels, Siemens, etc.'s of the world hang on until we get to the next phase? Or do they have a play in the initial \"rebuilding\" phase of the stimulus?",{"_718":24,"_719":870},[],{"_166":167,"_147":872,"_168":873,"_153":878,"_155":878,"_158":879,"_710":880,"_160":152,"_161":881,"_163":152,"_156":882,"_714":152,"_178":715,"_164":206,"_165":207,"_176":883,"_716":884,"_721":722},{"_149":152,"_151":152},[874],{"_52":875,"_172":876,"_174":877,"_707":152},"Matt Brunk","/author/matt-brunk","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd46cf0f6729072ec/673c5ffe08af77acbb54de84/MattBrunk-60x74_2.jpg","ADTRAN Scores with MSPs","/telecommunication-technology/adtran-scores-with-msps",{},"Dec 8, 2008","Ready or not, here they come. Hosted providers--and at least one that attended the recent ADTRAN event in Huntsville, is poised to begin battle for turf. The telecom war I don't think is so much about just Cisco. Hear my reasoning.",9,{"_718":24,"_719":885},[],{"_166":167,"_147":887,"_168":888,"_153":893,"_155":893,"_158":894,"_710":895,"_160":152,"_161":881,"_163":152,"_156":896,"_714":152,"_178":715,"_164":247,"_165":248,"_176":227,"_716":897,"_721":722},{"_149":152,"_151":152},[889],{"_52":890,"_172":891,"_174":892,"_707":152},"Blair Pleasant","/author/blair-pleasant","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte02096dc8c5495fa/673c5fffb5a7ed3444a1dc64/6074_BlairPleasant.jpg","Still Trying to Define Unified Communications?","/ucaas/still-trying-to-define-unified-communications-",{},"What are the \"must haves\" to be considered a UC solution?",{"_718":24,"_719":898},[],{"_166":167,"_147":900,"_168":901,"_153":903,"_155":903,"_158":904,"_710":905,"_160":152,"_161":906,"_163":152,"_156":907,"_714":152,"_178":715,"_164":206,"_165":207,"_176":320,"_716":908,"_721":722},{"_149":152,"_151":152},[902],{"_52":752,"_172":753,"_174":754,"_707":152},"SaaS Yes; Hosted No?","/telecommunication-technology/saas-yes-hosted-no-",{},"Dec 5, 2008","It makes sense for enterprises to follow communications' transition to the software model, and see if that leads them to service providers.",{"_718":24,"_719":909},[],{"_166":167,"_147":911,"_168":912,"_153":917,"_155":917,"_158":918,"_710":919,"_160":152,"_161":906,"_163":152,"_156":920,"_714":152,"_178":715,"_164":250,"_165":251,"_176":320,"_716":921,"_721":722},{"_149":152,"_151":152},[913],{"_52":914,"_172":915,"_174":916,"_707":152},"Nancy Jamison","/author/nancy-jamison","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt49b5861ba81c64d2/673c600375e69e169f5aa579/nancy_jamison.jpg","Cisco UC/Contact Center European Update","/ai-collaboration/cisco-uc-contact-center-european-update",{},"Cisco claims to be doing well, particularly in the area of collaboration and TelePresence, and also with their CUCC Express product.",{"_718":24,"_719":922},[],{"_166":167,"_147":924,"_168":925,"_153":927,"_155":927,"_158":928,"_710":929,"_160":152,"_161":906,"_163":152,"_156":930,"_714":152,"_178":715,"_164":139,"_165":140,"_176":227,"_716":931,"_721":722},{"_149":152,"_151":152},[926],{"_52":752,"_172":753,"_174":754,"_707":152},"Telephone Songs","/ai-voice/telephone-songs",{},"Everybody loves 'em. They're testimony to the enduring power of voice communications--people are still writing new songs about new ways they use telephones. Awhile back, our VoiceCon team made a list, which has since been mislaid. But that's OK, because you're going to give me some more in Comments, aren't you? Only one rule: No Tommy Tutone, because a.) It's too easy; and b.) I can't stand the song. My current favorites after the jump.",{"_718":24,"_719":932},[],{"_166":167,"_147":934,"_168":935,"_153":937,"_155":937,"_158":938,"_710":939,"_160":152,"_161":906,"_163":152,"_156":940,"_714":152,"_178":715,"_164":247,"_165":248,"_176":240,"_716":941,"_721":722},{"_149":152,"_151":152},[936],{"_52":190,"_172":191,"_174":192,"_707":152},"What's In Store for Unified Communications in 2009","/ucaas/what-s-in-store-for-unified-communications-in-2009",{},"As 2008 draws to a close I thought it would be a good time for me to put on my prognosticator hat and take a few shots at what might occur in 2009.",{"_718":24,"_719":942},[],{"_166":167,"_147":944,"_168":945,"_153":947,"_155":947,"_158":948,"_710":949,"_160":152,"_161":906,"_163":152,"_156":950,"_714":152,"_178":715,"_164":242,"_165":243,"_176":227,"_716":951,"_721":722},{"_149":152,"_151":152},[946],{"_52":890,"_172":891,"_174":892,"_707":152},"UC, ROI and the Economy","/digital-workplace/uc-roi-and-the-economy",{},"In these challenging economic times, many of us are wondering whether enterprises will continue to invest in UC technologies and solutions. The answer is, it depends.",{"_718":24,"_719":952},[],{"_166":167,"_147":954,"_168":955,"_153":957,"_155":957,"_158":958,"_710":959,"_160":152,"_161":960,"_163":152,"_156":961,"_714":152,"_178":715,"_164":256,"_165":257,"_176":227,"_716":962,"_721":722},{"_149":152,"_151":152},[956],{"_52":752,"_172":753,"_174":754,"_707":152},"A Snapshot of Whys and Hows of Video","/video-conferencing/a-snapshot-of-whys-and-hows-of-video",{},"Dec 4, 2008","The sense I took away from this webinar--between these polls, the audience Q&A, and the presentations--was that video is coming in 2009.",{"_718":24,"_719":963},[],{"_166":167,"_147":965,"_168":966,"_153":968,"_155":968,"_158":969,"_710":970,"_160":152,"_161":960,"_163":152,"_156":971,"_714":152,"_178":715,"_164":242,"_165":243,"_176":227,"_716":972,"_721":722},{"_149":152,"_151":152},[967],{"_52":752,"_172":753,"_174":754,"_707":152},"UC \"A Long Way Off\"","/digital-workplace/uc-a-long-way-off-",{},"A minority of innovative companies will experiment with UC, but it is a long way off--if ever--that it will be in common use.",{"_718":24,"_719":973},[],{"_166":167,"_147":975,"_168":976,"_153":978,"_155":978,"_158":979,"_710":980,"_160":152,"_161":981,"_163":152,"_156":982,"_714":152,"_178":715,"_164":242,"_165":243,"_176":193,"_716":983,"_721":722},{"_149":152,"_151":152},[977],{"_52":875,"_172":876,"_174":877,"_707":152},"Roll the Truck","/digital-workplace/roll-the-truck",{},"Dec 3, 2008","Much has changed since VoiceCon 2003, but one key lesson still rings true today, and that is the more time you spend upfront, planning, assessing and readying your network, the less time you will spend troubleshooting after cutover.",{"_718":24,"_719":984},[],{"_166":167,"_147":986,"_168":987,"_153":992,"_155":992,"_158":993,"_710":994,"_160":152,"_161":995,"_163":152,"_156":996,"_714":152,"_178":715,"_164":256,"_165":257,"_176":227,"_716":997,"_721":722},{"_149":152,"_151":152},[988],{"_52":989,"_172":990,"_174":991,"_707":152},"John Bartlett","/author/john-bartlett","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8c932fbe2909b2fa/673c5ffe4bfd003490ba97fc/Bartlett_John_headshot_150.jpg","Classify Video Based on Trust","/video-conferencing/classify-video-based-on-trust",{},"Dec 2, 2008","Network administrators want to be fully in control of their networks. So their preference is to decide for themselves which packet streams should get high priority, and which should be constantly relegated to the lower classes. But this doesn't work very well for video conferencing.",{"_718":24,"_719":998},[],{"_166":167,"_147":1000,"_168":1001,"_153":1003,"_155":1003,"_158":1004,"_710":1005,"_160":152,"_161":995,"_163":152,"_156":1006,"_714":152,"_178":715,"_164":206,"_165":207,"_176":320,"_716":1007,"_721":722},{"_149":152,"_151":152},[1002],{"_52":704,"_172":705,"_174":706,"_707":152},"Alcatel-Lucent: Delivering the Dynamic Enterprise","/telecommunication-technology/alcatel-lucent-delivering-the-dynamic-enterprise",{},"Vendors need forward-looking organizations to help them test the limits of new technologies. Kudos to Alcatel-Lucent and Abilene Christian University for working together to begin delivering on the promise of UC.",{"_718":24,"_719":1008},[],{"_166":167,"_147":1010,"_168":1011,"_153":1013,"_155":1013,"_158":1014,"_710":1015,"_160":152,"_161":1016,"_163":152,"_156":1017,"_714":152,"_178":715,"_164":290,"_165":291,"_176":760,"_716":1018,"_721":722},{"_149":152,"_151":152},[1012],{"_52":752,"_172":753,"_174":754,"_707":152},"New Feature: Hosted IP and Centrex","/data-privacy/new-feature-hosted-ip-and-centrex",{},"Dec 1, 2008","A lot of people are talking up Hosted IP Communications, formerly known as IP Centrex, as a cure for the capex blues. Byron Battles, a veteran consultant, takes a look at the business and technology issues in a new feature in the right-hand column.",{"_718":24,"_719":1019},[],{"_166":167,"_147":1021,"_168":1022,"_153":1024,"_155":1024,"_158":1025,"_710":1026,"_160":152,"_161":1016,"_163":152,"_156":1027,"_714":152,"_178":715,"_164":247,"_165":248,"_176":307,"_716":1028,"_721":722},{"_149":152,"_151":152},[1023],{"_52":237,"_172":238,"_174":239,"_707":152},"Five Ways to Save Money with Unified Communications Now!","/ucaas/five-ways-to-save-money-with-unified-communications-now-",{},"Given present economic realities, most IT executives we talk with these days are far more interested in ways to achieve short term cost savings via unified communications then they are in the promise of UC to improve productivity, or even to apply UC to improve business processes for top line revenue improvement.",{"_718":24,"_719":1029},[],{"_166":167,"_147":1031,"_168":1032,"_153":1034,"_155":1034,"_158":1035,"_710":1036,"_160":152,"_161":1037,"_163":152,"_156":1038,"_714":152,"_178":715,"_164":206,"_165":207,"_176":240,"_716":1039,"_721":722},{"_149":152,"_151":152},[1033],{"_52":875,"_172":876,"_174":877,"_707":152},"Open Letter to Santa 2008","/telecommunication-technology/open-letter-to-santa-2008",{},"Nov 30, 2008","Thanks Santa, for taking time again to read my letter. Just in case you call to ask me \"what I want for Christmas,\" then just know that I want what everyone else wants.",{"_718":24,"_719":1040},[],{"_166":167,"_147":1042,"_168":1043,"_153":1045,"_155":1045,"_158":1046,"_710":1047,"_160":152,"_161":1037,"_163":152,"_156":1048,"_714":152,"_178":715,"_164":206,"_165":207,"_176":193,"_716":1049,"_721":722},{"_149":152,"_151":152},[1044],{"_52":740,"_172":741,"_174":152,"_707":152},"Advice for Consultant Liaison Programs","/telecommunication-technology/advice-for-consultant-liaison-programs",{},"More than one system supplier received lower product evaluation ratings than the facts warranted, in more than one category. The survey results also demonstrate that the financial resources plowed into a consultant liaison program (CLP) do not always positively correlate with the end results.",{"_718":24,"_719":1050},[],{"_166":167,"_147":1052,"_168":1053,"_153":1055,"_155":1055,"_158":1056,"_710":1057,"_160":152,"_161":1058,"_163":152,"_156":1059,"_714":152,"_178":715,"_164":330,"_165":331,"_176":240,"_716":1060,"_721":722},{"_149":152,"_151":152},[1054],{"_52":875,"_172":876,"_174":877,"_707":152},"ADTRAN Interoperability with Cisco","/customer-experience/adtran-interoperability-with-cisco",{},"Nov 25, 2008","The other ADTRAN customers giving presentions also stated that they too had blended ADTRAN's gear in their Cisco powered networks and enjoyed cost benefits while experiencing ease of installation.",{"_718":24,"_719":1061},[],{"_166":167,"_147":1063,"_168":1064,"_153":1066,"_155":1066,"_158":1067,"_710":1068,"_160":152,"_161":1058,"_163":152,"_156":1069,"_714":152,"_178":715,"_164":206,"_165":207,"_176":320,"_716":1070,"_721":722},{"_149":152,"_151":152},[1065],{"_52":831,"_172":832,"_174":833,"_707":152},"Integrated IM and ShoreTel","/telecommunication-technology/integrated-im-and-shoretel",{},"Is it the Microsoft enterprise IM software that will be integrated with your company's PBX to create that unified communications solution? Or will it be IBM's? It's like there's no other options out there. Of course, this just ain't the case.",{"_718":24,"_719":1071},[],{"_166":167,"_147":1073,"_168":1074,"_153":1079,"_155":1079,"_158":1080,"_710":1081,"_160":152,"_161":1082,"_163":152,"_156":1083,"_714":152,"_178":715,"_164":253,"_165":254,"_176":193,"_716":1084,"_721":722},{"_149":152,"_151":152},[1075],{"_52":1076,"_172":1077,"_174":1078,"_707":152},"Tom Nolle","/author/tom-nolle","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt46b2870da7a9b3bc/673c60034e1fdd7ac0c8afff/TomNollle_Headshot2017.jpg","Does a UC-to-UCC Transition Mean a Managed UC Transition?","/ai-assistants-copilots/does-a-uc-to-ucc-transition-mean-a-managed-uc-transition-",{},"Nov 24, 2008","The best approach overall might be to plan a transition to UC/UCC by starting with a hosted/managed approach on a limited scale, and as overall economic conditions improve, consider bringing elements of the solution in house.",{"_718":24,"_719":1085},[],{"_166":167,"_147":1087,"_168":1088,"_153":1090,"_155":1090,"_158":1091,"_710":1092,"_160":152,"_161":1093,"_163":152,"_156":1094,"_714":152,"_178":715,"_164":242,"_165":243,"_176":307,"_716":1095,"_721":722},{"_149":152,"_151":152},[1089],{"_52":190,"_172":191,"_174":192,"_707":152},"Communications-enabled Business Needs Better Interfaces","/digital-workplace/communications-enabled-business-needs-better-interfaces",{},"Nov 21, 2008","NEC ran a series of demonstrations showing how, by using unified communications mixed with things like facial recognition systems, ID scanners and biometrics, the way users and systems work together can radically change many of the business processes we have.",{"_718":24,"_719":1096},[],{"_166":167,"_147":1098,"_168":1099,"_153":1104,"_155":1104,"_158":1105,"_710":1106,"_160":152,"_161":1093,"_163":152,"_156":1107,"_714":152,"_178":715,"_164":242,"_165":243,"_176":227,"_716":1108,"_721":722},{"_149":152,"_151":152},[1100],{"_52":1101,"_172":1102,"_174":1103,"_707":152},"Fred Knight","/author/fred-knight","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt22fa3c887565ab10/673c6004b8c252b7b9fbe022/fred_knight.jpg","UC: A Means, Not an End","/digital-workplace/uc-a-means-not-an-end",{},"As expected, Unified Communications took center stage during last week's VoiceCon San Francisco conference. With few exceptions, sessions that had Unified Communications in the title were the highest attended within their respective time blocks, and the UC theme was dominant in the keynotes from vendors.",{"_718":24,"_719":1109},[],"sidebarModules",[1112,1168,1181],{"_87":1113,"_1114":1115,"_1165":1166},"module_content_cards","data",{"_111":1116,"_1117":1118,"_178":1119,"_698":1120,"_1161":1162,"_1163":1162,"_1164":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1121,1136,1148],{"_87":1122,"_1114":1123},"contentPreview",{"_166":167,"_178":1124,"_147":1125,"_153":1127,"_155":1127,"_158":1128,"_160":1128,"_710":1129,"_161":1130,"_163":152,"_164":1131,"_165":328,"_168":1132,"_176":193,"_716":1134},"card-horizontal",{"_149":1126,"_151":1127},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1133],{"_52":190,"_172":191,"_174":192},{"_718":24,"_719":1135},[],{"_87":1122,"_1114":1137},{"_166":167,"_178":1124,"_147":1138,"_153":1140,"_155":1140,"_158":1141,"_160":1141,"_710":1142,"_161":1143,"_163":152,"_164":1131,"_165":328,"_168":1144,"_176":193,"_716":1146},{"_149":1139,"_151":1140},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1145],{"_52":704,"_172":705,"_174":706},{"_718":24,"_719":1147},[],{"_87":1122,"_1114":1149},{"_166":167,"_178":1124,"_147":1150,"_153":1152,"_155":1152,"_158":1153,"_160":1153,"_710":1154,"_161":1155,"_163":152,"_164":1131,"_165":328,"_168":1156,"_176":1158,"_716":1159},{"_149":1151,"_151":1152},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 2024",[1157],{"_52":358,"_172":359,"_174":360},8,{"_718":24,"_719":1160},[],"dateDisplay","show","contributorDisplay","displayAd","adConfig",{"_1167":24},"nativeAdOption",{"_87":1169,"_1170":1171,"_1114":1172},"module_newsletter_promo","uid","blt067a6e89dddd945f",{"_111":1173,"_635":1174,"_1175":1171,"_636":637,"_178":181,"_1176":1177,"_1178":24,"_1179":1180},"Subscribe to Our Weekly Newsletters","Stay informed and sign up for weekly No Jitter and WorkSpace Connect newsletters","newsletterId","mode","dark","isOnHomepage","moduleLocation","sidebar",{"_87":1182,"_1114":1183},"module_event_promo",{"_111":1184,"_1185":1186,"_1187":152,"_1188":152,"_1189":70,"_1190":1191,"_1192":1193,"_161":1194,"_106":1195,"_1196":1197,"_1198":1199},"Event Feature Module","logoPosition","Left","backgroundImage","backgroundColor","isConstrained","logoSrc","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3416acc286f4dc6c/675c96de0203dbc5e1ca53b9/EC25_300x250_oval_cta.png","logoAlt","Enterprise Connect","Mar 17 - Mar 20, 2025","As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. Register with Promo Code CONNECT25 to save $200 on Conference passes.","btnCTAText","Learn More","btnCTALink","https://enterpriseconnect.com/?_mc=barter_ecor_x_le_tsprtsnr_informa_tech_target_barter_ecor_2025&utm_source=other&utm_medium=barter_&utm_campaign=informa_tech_target_barter_ecor&utm_content=le_","schema",[],"seo",{"_1204":6,"_1205":1206,"_1207":1206,"_1208":24,"_1209":1210,"_13":14},"canonicalUrl","metaDescription","news","metaTitle","noIndex","imageUrl","https://www.nojitter.com/assets/nojitter-DXlJdnvn.ico","weatherWidgetConfig","latest-topic","actionData","errors"]

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