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Alcatel-Lucent: Delivering the Dynamic EnterpriseAlcatel-Lucent: Delivering the Dynamic Enterprise

Vendors need forward-looking organizations to help them test the limits of new technologies. Kudos to Alcatel-Lucent and Abilene Christian University for working together to begin delivering on the promise of UC.

Sheila McGee-Smith

December 2, 2008

2 Min Read
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Vendors need forward-looking organizations to help them test the limits of new technologies. Kudos to Alcatel-Lucent and Abilene Christian University for working together to begin delivering on the promise of UC.

With corporate headquarters in Paris, it may not have occurred to Alcatel-Lucent that Thanksgiving week may not be the best time to announce a host of new enterprise communications capabilities. (Or maybe it was just me, too busy shopping for and preparing the turkey, eggnog cake and all the other accoutrements to give this announcement its due.) Whatever the reason, it's not too late to highlight one of the interesting capabilities ALU is delivering with what they call their Corporate Communications offer.Back in February 2008, Alcatel-Lucent launched the Dynamic Enterprise as a way of describing how their products can help business interconnect networks, people, processes and knowledge for greater productivity. Now they have announced new releases of many of their portfolio elements in terms of how they enhance one or another of these elements.

Alcatel-Lucent posits that delivering knowledge (not necessarily just data) to users is accelerated by merging Web 2.0 applications with real-time communications. While a lot of companies are talking about Web 2.0, ALU offered a fabulous proof point during its briefing on the new release.

Abilene Christian University in Texas has been an ALU customer for several years. In February 2008, the university announced its intent to bring mobile learning devices into the classroom. This fall, every member of the freshman class was offered either an Apple iPhone 3G or iPod touch.

In addition to class schedules, maps, access to files required for assignments and in-class, real-time surveys, the university and Alcatel-Lucent are working on adding a customized integration of ALU's My Instant Communicator and Facebook. My Instant Communicator is ALU's unified communications client. The integration is being accomplished using the XML APIs that Alcatel-Lucent enhanced in this latest set of product releases.

Let's see. Lots of vendors are talking about:

* Giving millennials tools they can identify with and want to use. * Using open standards like XML. * The importance of mobile applications.

Vendors need forward-looking organizations to help them test the limits of new technologies. Kudos to Alcatel-Lucent and Abilene Christian University for working together to begin delivering on the promise of UC.Vendors need forward-looking organizations to help them test the limits of new technologies. Kudos to Alcatel-Lucent and Abilene Christian University for working together to begin delivering on the promise of UC.

About the Author

Sheila McGee-Smith

Sheila McGee-Smith, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services.

McGee-Smith Analytics works with companies ranging in size from the Fortune 100 to start-ups, examining the competitive environment for communications products and services. Sheila's expertise includes product assessment, sales force training, and content creation for white papers, eBooks, and webinars. Her professional accomplishments include authoring multi-client market research studies in the areas of contact centers, enterprise telephony, data networking, and the wireless market. She is a frequent speaker at industry conferences, user group and sales meetings, as well as an oft-quoted authority on news and trends in the communications market.

Sheila has spent 30 years in the communications industry, including 12 years as an industry analyst with The Pelorus Group. Early in her career, she held sales management, market research and product management positions at AT&T, Timeplex, and Dun & Bradstreet. Sheila serves as the Contact Center Track Chair for Enterprise Connect.