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Contact Centers
Probes that Make $enseProbes that Make $ense

Many IP-PBX manufacturers are deploying their own in-house IPT troubleshooting tools.

byMatt Brunk
Jan 23, 2009
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4 Min Read
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Telecommunication Technology
Could EA Save Tech Spending?Could EA Save Tech Spending?
byTom Nolle
Jan 23, 2009
5 Min Read
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Telecommunication Technology
Mobile Users: Invisible to Presence?Mobile Users: Invisible to Presence?
byEric Krapf
Jan 22, 2009
3 Min Read
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Employee Experience
A Nortel Perspective: O Canada!A Nortel Perspective: O Canada!
byEric Krapf
Jan 22, 2009
7 Min Read
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Network Technology
Genesys Announces Two Software AcquisitionsGenesys Announces Two Software Acquisitions
bySheila McGee-Smith
Jan 22, 2009
2 Min Read
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Network Technology
Cisco and the Server MarketCisco and the Server Market
byAllan Sulkin
Jan 21, 2009
2 Min Read
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Team Messaging
Lotusphere Message: Yes There Is a UC ROI
Lotusphere Message: Yes There Is a UC ROI
Jan 21, 2009
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3 Min Read
byEric Krapf
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Telecommunication Technology
Lotusphere 2009 Foreshadows the Death of Telephony
Lotusphere 2009 Foreshadows the Death of Telephony
Jan 20, 2009
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5 Min Read
byZeus Kerravala
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Infrastructure
Siemens' "Obama Opportunities"
Siemens' "Obama Opportunities"
Jan 20, 2009
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2 Min Read
byEric Krapf
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Telecommunication Technology
Unintended Consequences: Nortel Bankruptcy Edition
Unintended Consequences: Nortel Bankruptcy Edition
Jan 19, 2009
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1 Min Read
byEric Krapf
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Video Conferencing
The YouTube Revolution Really Is Changing the Communications Game
The YouTube Revolution Really Is Changing the Communications Game
Jan 19, 2009
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2 Min Read
byMelanie Turek
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Video Conferencing
Converged WAN or Overlay WAN for Video & Telepresence?
Converged WAN or Overlay WAN for Video & Telepresence?
Jan 19, 2009
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5 Min Read
byJohn Bartlett
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Infrastructure
'Resonance' is the Theme for IBM at Lotusphere 2009
'Resonance' is the Theme for IBM at Lotusphere 2009
Jan 19, 2009
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3 Min Read
byNancy Jamison
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Telecommunication Technology
Tele-Voice: Improving the Quality of IP Telephony
Tele-Voice: Improving the Quality of IP Telephony
Jan 19, 2009
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3 Min Read
bySorell Slaymaker
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Cloud Infrastructure
Nortel, Kmart and Emerging from Chapter 11
Nortel, Kmart and Emerging from Chapter 11
Jan 19, 2009
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5 Min Read
byBrian Riggs
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Telecommunication Technology
Bankruptcy Reorg An 18-Month Process for Nortel?
Bankruptcy Reorg An 18-Month Process for Nortel?
Jan 16, 2009
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2 Min Read
byEric Krapf
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Data Privacy
IPT/UC and 911 Security Alert Standard
IPT/UC and 911 Security Alert Standard
Jan 16, 2009
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3 Min Read
byGary Audin
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Telecommunication Technology
Who Cares If VoIP Is Dead?
Who Cares If VoIP Is Dead?
Jan 16, 2009
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4 Min Read
byDon Van Doren
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Telecommunication Technology
Is There a Tomorrow for Yesterday's PBX Suppliers?
Is There a Tomorrow for Yesterday's PBX Suppliers?
Jan 15, 2009
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4 Min Read
byAllan Sulkin
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Telecommunication Technology
Nortel: Who's In & Who's Out?
Nortel: Who's In & Who's Out?
Jan 15, 2009
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2 Min Read
byMatt Brunk
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UCaaS
Unified Communications in Australia & New Zealand
Unified Communications in Australia & New Zealand
Jan 14, 2009
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2 Min Read
byMelanie Turek
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Video Conferencing
Do I Want Quality of Service or Quality of Experience?
Do I Want Quality of Service or Quality of Experience?
Jan 14, 2009
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3 Min Read
byJohn Bartlett
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Telecommunication Technology
Nortel Bankruptcy Filing
Nortel Bankruptcy Filing
Jan 14, 2009
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2 Min Read
byAllan Sulkin
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Customer Experience
What's Ahead for Nortel and Its Customers? (Update 3)
What's Ahead for Nortel and Its Customers? (Update 3)
Jan 14, 2009
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9 Min Read
byEric Krapf
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Telecommunication Technology
Nortel Files for Bankruptcy (Updated)
Nortel Files for Bankruptcy (Updated)
Jan 14, 2009
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1 Min Read
byEric Krapf
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UCaaS
Avaya's Vertical Industry Plays
Avaya's Vertical Industry Plays
Jan 13, 2009
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3 Min Read
byEric Krapf
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Network Technology
Cisco Goes Bigger In 802.11n
Cisco Goes Bigger In 802.11n
Jan 13, 2009
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4 Min Read
byMichael Finneran
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Customer Experience
Rewarding Good Customer Behavior in the Call Center
Rewarding Good Customer Behavior in the Call Center
Jan 12, 2009
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2 Min Read
bySorell Slaymaker
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Telecommunication Technology
Nortel: Stock's on a Roll, But for How Long?
Nortel: Stock's on a Roll, But for How Long?
Jan 12, 2009
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1 Min Read
byEric Krapf
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Telecommunication Technology
Palm Demos the New Nova Operating System
Palm Demos the New Nova Operating System
Jan 12, 2009
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2 Min Read
byMichael Finneran
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Telecommunication Technology
The Packet Trace
The Packet Trace
Jan 12, 2009
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4 Min Read
byMatt Brunk
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Telecommunication Technology
Another Blow to WiMAX
Another Blow to WiMAX
Jan 8, 2009
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2 Min Read
byEric Krapf
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Network Technology
The Cost of Wireless Text Messaging
The Cost of Wireless Text Messaging
Jan 7, 2009
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2 Min Read
byEric Krapf
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Employee Experience
Xobni's Biggest Fans
Xobni's Biggest Fans
Jan 7, 2009
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1 Min Read
byEric Krapf
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AI & Automation
Aspect Acquires AIM Technology
Aspect Acquires AIM Technology
Jan 7, 2009
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2 Min Read
bySheila McGee-Smith

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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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