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Nortel: What Should Customers Do?Nortel: What Should Customers Do?

If I was a customer, any customer, I would assign my doing business with Nortel a higher risk factor, although a bankruptcy filing could result in improved operating conditions.

Allan Sulkin

December 10, 2008

2 Min Read
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If I was a customer, any customer, I would assign my doing business with Nortel a higher risk factor, although a bankruptcy filing could result in improved operating conditions.

When it comes to the reports about Nortel exploring a possible bankruptcy filing, Nortel management has the fiduciary responsibility to explore all financial and restructuring options in advance of making any decision that will significantly affect their daily business operations. Looking into a bankruptcy filing and its consequences is not the same as filing for it.If I was a customer, any customer, I would assign my doing business with Nortel a higher risk factor, although a bankruptcy filing could result in improved operating conditions (one such scenario).

To recap: The Wall Street Journal reports today that Nortel, in the midst of restructuring, "has sought legal counsel to explore bankruptcy-court protection from creditors in the event that its restructuring plan fails, according to people familiar with the situation." The network equipment vendor recently engaged in a new round of cost-cutting, including the elimination of 1,300 jobs, and it has been looking to sell some assets, including its Metro Ethernet division. Initial efforts to do that so far have failed, though the company reportedly is attempting to renew its efforts to sell the group.

The WSJ story also says Nortel was hoping for some assistance from the Canadian government, but other political turmoil confronting Prime Minister Stephen Harper and opposition to his administration make help seem unlikely.

Nortel is one of the legendary names in the telecom industry (actually, its old identity as Northern Telecom may carry most of the legend), but the last seven years or so have seen the firm decimated by a telecom downturn, shamed by financial scandal, given hope by current CEO Mike Zafirovski, but now driven to the brink of bankruptcy by multiple market and financial factors, just as another telecom industry downturn gets underway.If I was a customer, any customer, I would assign my doing business with Nortel a higher risk factor, although a bankruptcy filing could result in improved operating conditions.

About the Author

Allan Sulkin

Allan Sulkin, president and founder of TEQConsult Group (1986), is widely recognized as the industry's foremost enterprise communications market/product analyst. He is celebrating 30 years telecommunications market experience this month and has consulted for many of the industry's leading vendors participating at Enterprise Connect. Sulkin has been a long time Contributing Editor to Business Communications Review and its current online incarnation No Jitter, and has served as a Program Director and featured tutorial/seminar presenter for VoiceCon since its 1991 inception. Sulkin is the author of PBX Systems for IP Telephony (McGraw-Hill Professional Publications) and writer of the PBX chapter in the McGraw-Hill Encyclopedia of Science and Technology.