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Google Vids and More: Unpacking Google Workspace's Latest AI and Security Updates from Google Cloud Next '24
Workspace
Google Vids and More: Unpacking Google Workspace's Latest AI and Security Updates from Google Cloud Next '24Google Vids and More: Unpacking Google Workspace's Latest AI and Security Updates from Google Cloud Next '24

Google’s updates reflect its strategic vision to adapt to the changing dynamics of workplace technology, emphasizing efficiency, inclusivity, and security.

byCraig Durr
Apr 17, 2024
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7 Min Read
No Jitter Midroll: Neat Announces Neat Bar Generation 2
Video Conferencing
No Jitter Midroll: Neat Announces Neat Bar Generation 2No Jitter Midroll: Neat Announces Neat Bar Generation 2
byMatt Vartabedian
Apr 17, 2024
6 Min Read
Why the AI Hype of 2023 Won’t Lead to a 2024 Full of Disappointment
AI Voice
Why the AI Hype of 2023 Won’t Lead to a 2024 Full of DisappointmentWhy the AI Hype of 2023 Won’t Lead to a 2024 Full of Disappointment
byTom Brannen
Apr 16, 2024
4 Min Read
Team participating in video meeting
Workspace
No Jitter Roll: Google Bolsters Gen AI Features, Cresta Unveils New LLM-related Capabilities and Five9 Enhances Zendesk IntegrationNo Jitter Roll: Google Bolsters Gen AI Features, Cresta Unveils New LLM-related Capabilities and Five9 Enhances Zendesk Integration
byHannah Warfel
Apr 12, 2024
7 Min Read
Can Gen AI Solve the Problems It Creates?
AI & Automation
Can Gen AI Solve the Problems It Creates?Can Gen AI Solve the Problems It Creates?
byEric Krapf
Apr 12, 2024
3 Min Read
UCaaS calling
AI Collaboration
I Read the Microsoft Teams Voice SLAs So You Don’t Have ToI Read the Microsoft Teams Voice SLAs So You Don’t Have To
byMelissa Swartz
Apr 11, 2024
5 Min Read
Chatbots and Generative AI
Assistants & Copilots
Questioning the Future of Generative of AI
Questioning the Future of Generative of AI
Apr 11, 2024
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5 Min Read
byDave Michels
Look, it's artificial intelligence on the screen, ably assisting us
AI & Automation
AI Takes Center Stage at Enterprise Connect: 2024 is the Year AI Solutions Will Transform Business
AI Takes Center Stage at Enterprise Connect: 2024 is the Year AI Solutions Will Transform Business
Apr 10, 2024
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4 Min Read
byScott Murphy
Hybrid in-office, remote collaborative video meeting
Digital Workplace
Intelligent Meeting Rooms: How AI Is Reshaping Meeting Room Experiences – and Raising New Issues
Intelligent Meeting Rooms: How AI Is Reshaping Meeting Room Experiences – and Raising New Issues
Apr 10, 2024
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4 Min Read
byNathan Eddy
Image illustrating the intersection of AI and the judiciary.
AI & Automation
Considerations for AI Product Acquisition
Considerations for AI Product Acquisition
Apr 9, 2024
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4 Min Read
byMartha Buyer
The Evolution of the Hybrid Event: The Future of Conferences and Trade Shows
Hybrid
The Evolution of the Hybrid Event: The Future of Conferences and Trade Shows
The Evolution of the Hybrid Event: The Future of Conferences and Trade Shows
Apr 8, 2024
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7 Min Read
byDavid Maldow
No Jitter Roll: Verint and CallTower Expand Webex Deals, Salesforce furthers Einstein's Reach, VirtualPBX Launches its Contact Center Solution
CRM
No Jitter Roll: Verint and CallTower Expand Webex Deals, Salesforce furthers Einstein's Reach, VirtualPBX Launches its Contact Center Solution
No Jitter Roll: Verint and CallTower Expand Webex Deals, Salesforce furthers Einstein's Reach, VirtualPBX Launches its Contact Center Solution
Apr 5, 2024
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6 Min Read
byMatt Vartabedian
AI Gets Real at Enterprise Connect 2024
AI Voice
AI Gets Real at Enterprise Connect 2024
AI Gets Real at Enterprise Connect 2024
Apr 5, 2024
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4 Min Read
byEric Krapf
How Securing the Browser Can Help Mitigate Gen AI Security Threats
Data Governance
How Securing the Browser Can Help Mitigate Gen AI Security Threats
How Securing the Browser Can Help Mitigate Gen AI Security Threats
Apr 4, 2024
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12 Min Read
byMatt Vartabedian
How AI Could Shorten the Work Week
Employee Experience
How AI Could Shorten the Work Week
How AI Could Shorten the Work Week
Apr 2, 2024
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5 Min Read
byNathan Eddy
Digital assets
UCaaS
No Jitter Roll: Bedrock Security’s Data Security Platform is Unveiled, Soteria Inspect is Added to Azure Marketplace, Adobe Partners with Microsoft
No Jitter Roll: Bedrock Security’s Data Security Platform is Unveiled, Soteria Inspect is Added to Azure Marketplace, Adobe Partners with Microsoft
Mar 29, 2024
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4 Min Read
byHannah Warfel
Enterprise Connect 2024: We're at the Beginning of the Artificial Intelligence Transformation
Employee Experience
Enterprise Connect 2024: We're at the Beginning of the Artificial Intelligence Transformation
Enterprise Connect 2024: We're at the Beginning of the Artificial Intelligence Transformation
Mar 29, 2024
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2 Min Read
byNo Jitter Staff
Illustration showing 24/7 customer service
Customer Experience
Where to Find Proactive Customer Experience Management
Where to Find Proactive Customer Experience Management
Mar 28, 2024
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7 Min Read
byTom Nolle
No Jitter Roll EC24 Day Three: Twilio, Calabrio, Five9, GoTo Among Those Making News
Assistants & Copilots
No Jitter Roll EC24 Day Three: Twilio, Calabrio, Five9, GoTo Among Those Making News
No Jitter Roll EC24 Day Three: Twilio, Calabrio, Five9, GoTo Among Those Making News
Mar 27, 2024
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5 Min Read
byMatt Vartabedian
An employee rating employee experience five stars on her cellphone
Employee Experience
Brace for the Post-AI Employee Experience
Brace for the Post-AI Employee Experience
Mar 27, 2024
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3 Min Read
byLisa Schmeiser
Five9 Announces GenAI Studio, Meant to Enable Quick Customization of GenAI for Contact Centers
Customer Experience
Five9 Announces GenAI Studio, Meant to Enable Quick Customization of GenAI for Contact Centers
Five9 Announces GenAI Studio, Meant to Enable Quick Customization of GenAI for Contact Centers
Mar 27, 2024
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4 Min Read
byZeus Kerravala
A healthcare technology graphic with a heart and apps
AI Voice
Intermedia Healthcare Solutions to Provide AI for Collaboration, Communications
Intermedia Healthcare Solutions to Provide AI for Collaboration, Communications
Mar 27, 2024
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3 Min Read
byZeus Kerravala
No Jitter Roll EC24 Day Two: NICE, RingCentral, CallMiner and Unified Office Among Those Making News
AI Collaboration
No Jitter Roll EC24 Day Two: NICE, RingCentral, CallMiner and Unified Office Among Those Making News
No Jitter Roll EC24 Day Two: NICE, RingCentral, CallMiner and Unified Office Among Those Making News
Mar 27, 2024
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8 Min Read
byMatt Vartabedian
A hand holds a mobile phone bearing the Webex by Cisco label
Customer Experience
Cisco Keynote by Javed Khan at EC24 Highlights the Need for CX and EX
Cisco Keynote by Javed Khan at EC24 Highlights the Need for CX and EX
Mar 26, 2024
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3 Min Read
byMatt Vartabedian
Microsoft Intends to Eliminate Workers' Digital Debt
Workspace
Microsoft Intends to Eliminate Workers' Digital Debt
Microsoft Intends to Eliminate Workers' Digital Debt
Mar 26, 2024
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4 Min Read
byLisa Schmeiser
Zoom Releases New AI-Powered Collaboration Platform—Zoom Workspace—Plus Other Updates and Enhancements
Workspace
Zoom Releases New AI-Powered Collaboration Platform—Zoom Workspace—Plus Other Updates and Enhancements
Zoom Releases New AI-Powered Collaboration Platform—Zoom Workspace—Plus Other Updates and Enhancements
Mar 26, 2024
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6 Min Read
byZeus Kerravala
Picture of video call about some colleagues in officer, others remote
Video Conferencing
Cisco Announces New Devices Aimed at Enhancing Collaboration for Hybrid Workers
Cisco Announces New Devices Aimed at Enhancing Collaboration for Hybrid Workers
Mar 26, 2024
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6 Min Read
byZeus Kerravala
No Jitter Roll EC24 Day One: Amazon Connect, NICE, RingCentral, Zoom and Cisco Among Those Making News
Video Conferencing
No Jitter Roll EC24 Day One: Amazon Connect, NICE, RingCentral, Zoom and Cisco Among Those Making News
No Jitter Roll EC24 Day One: Amazon Connect, NICE, RingCentral, Zoom and Cisco Among Those Making News
Mar 25, 2024
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7 Min Read
byMatt Vartabedian
A Salesforce building sign
Ccaas
Enterprise Connect 2024 Spotlight: Salesforce Service Cloud AI-Powered Contact Center
Enterprise Connect 2024 Spotlight: Salesforce Service Cloud AI-Powered Contact Center
Mar 25, 2024
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3 Min Read
bySheila McGee-Smith
The entrance to the Enterprise Connect show at the Gaylord Palms
Customer Experience
Wearing a Sales Hat? Here is Why You Need AI
Wearing a Sales Hat? Here is Why You Need AI
Mar 25, 2024
|
4 Min Read
byRobin Gareiss
Unified Communications as a Service
AI Collaboration
Avaya and Zoom Strike GTM UC Alliance
Avaya and Zoom Strike GTM UC Alliance
Mar 25, 2024
|
4 Min Read
byDave Michels
A modern workplace
Employee Experience
Omdia Will Offer Workplace Analysis at Enterprise Connect
Omdia Will Offer Workplace Analysis at Enterprise Connect
Mar 24, 2024
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1 Min Read
byEnrique Tan
Building Equitable Careers, One Best Practice at a Time
Digital Workplace
Building Equitable Careers, One Best Practice at a Time
Building Equitable Careers, One Best Practice at a Time
Mar 22, 2024
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3 Min Read
byLisa Schmeiser
Illustration of cloud infrastructure
Telecommunication Technology
NG911 Arriving: Are You Ready?
NG911 Arriving: Are You Ready?
Mar 22, 2024
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4 Min Read
byIrwin Lazar
AI
Assistants & Copilots
What Gen AI Insights I’ll Be Looking for at Enterprise Connect 2024
What Gen AI Insights I’ll Be Looking for at Enterprise Connect 2024
Mar 22, 2024
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2 Min Read
byEric Krapf

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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