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No Jitter Roll: Zoom Compliance Manager Debuts, LeapXpert and Kustomer Launch Gen AI-powered Assistants
AI & Automation
No Jitter Roll: Zoom Compliance Manager Debuts, LeapXpert and Kustomer Launch Gen AI-powered AssistantsNo Jitter Roll: Zoom Compliance Manager Debuts, LeapXpert and Kustomer Launch Gen AI-powered Assistants

Zoom launches Zoom Compliance Manager, powered by Theta Lake; LeapXpert and Kustomer launch Gen AI-powered assistants, AVOXI debuts its Cloud Service for global voice and Verint releases its TimeFlex Bot for agent scheduling.

byMatt Vartabedian
Mar 22, 2024
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5 Min Read
HD voice image
UCaaS
Reinventing Service Provider VoiceReinventing Service Provider Voice
byDave Michels
Mar 21, 2024
7 Min Read
There’s a Revolution Coming for the Modern CX Stack
Customer Experience
There’s a Revolution Coming for the Modern CX StackThere’s a Revolution Coming for the Modern CX Stack
byNicolas De Kouchkovsky
Mar 21, 2024
2 Min Read
Even in Communications Tech, Experience Is the Best Teacher
Digital Workplace
Even in Communications Tech, Experience Is the Best TeacherEven in Communications Tech, Experience Is the Best Teacher
byMelissa Swartz
Mar 21, 2024
3 Min Read
Leading the AI Evolution - How Contact Center Specialists Can Shape the Future of Customer Experience
Customer Experience
Leading the AI Evolution - How Contact Center Specialists Can Shape the Future of Customer ExperienceLeading the AI Evolution - How Contact Center Specialists Can Shape the Future of Customer Experience
byBill Magnuson
Mar 21, 2024
3 Min Read
Conversations in Collaboration: Slack’s Christina Janzer on How AI-powered Tools May Require Thinking Differently about Productivity, Part 2
Team Messaging
Conversations in Collaboration: Slack’s Christina Janzer on How AI-powered Tools May Require Thinking Differently about Productivity, Part 2Conversations in Collaboration: Slack’s Christina Janzer on How AI-powered Tools May Require Thinking Differently about Productivity, Part 2
byMatt Vartabedian
Mar 20, 2024
9 Min Read
The Fusion of CX and EX Requires Unified Data
Customer Experience
The Fusion of CX and EX Requires Unified Data
The Fusion of CX and EX Requires Unified Data
Mar 20, 2024
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5 Min Read
byMila D'Antonio
ServiceNow
Assistants & Copilots
No Jitter Midroll: ServiceNow’s Washington D.C. Platform Release Includes New Generative AI-based Capabilities
No Jitter Midroll: ServiceNow’s Washington D.C. Platform Release Includes New Generative AI-based Capabilities
Mar 20, 2024
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4 Min Read
byMatt Vartabedian
Collaboration Puzzle Pieces
Workflow Automation
Conversations in Collaboration: Slack’s Jackie Rocca on Measuring Time Saved with Slack AI, Part 1
Conversations in Collaboration: Slack’s Jackie Rocca on Measuring Time Saved with Slack AI, Part 1
Mar 19, 2024
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11 Min Read
byMatt Vartabedian
Managing the Migration from On-Prem to the Cloud
Cloud Infrastructure
Managing the Migration from On-Prem to the Cloud
Managing the Migration from On-Prem to the Cloud
Mar 19, 2024
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4 Min Read
byDiane Myers
Celebrating Innovative #CX #EC24
Customer Experience
Celebrating Innovative #CX #EC24
Celebrating Innovative #CX #EC24
Mar 18, 2024
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5 Min Read
byDave Michels
Someone holding a cloud icon with various technology icons
Customer Experience
Five9 Hire Signals Emerging Strategies for Reaching CX Customers
Five9 Hire Signals Emerging Strategies for Reaching CX Customers
Mar 18, 2024
|
5 Min Read
bySheila McGee-Smith
No Jitter Roll: SIPPO Expands Teams Phone Service; GoTo Expands CCaaS
Workspace
No Jitter Roll: SIPPO Expands Teams Phone Service; GoTo Expands CCaaS
No Jitter Roll: SIPPO Expands Teams Phone Service; GoTo Expands CCaaS
Mar 15, 2024
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4 Min Read
byHannah Warfel
A woman using communications technology
AI & Automation
Driving Efficiency with AI
Driving Efficiency with AI
Mar 15, 2024
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2 Min Read
byEric Krapf
Conversations in Collaboration: HFS Research’s David Cushman on How Gen AI May Help Unlock Unexpected Value
AI Collaboration
Conversations in Collaboration: HFS Research’s David Cushman on How Gen AI May Help Unlock Unexpected Value
Conversations in Collaboration: HFS Research’s David Cushman on How Gen AI May Help Unlock Unexpected Value
Mar 13, 2024
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13 Min Read
byMatt Vartabedian
Conversations in Collaboration 2024
AI Collaboration
Conversations in Collaboration 2024
Conversations in Collaboration 2024
Mar 13, 2024
|
3 Min Read
byMatt Vartabedian
UC for Mobile Workers has Arrived on the Global Stage
Sponsored Content
UC for Mobile Workers has Arrived on the Global Stage
UC for Mobile Workers has Arrived on the Global Stage
Mar 12, 2024
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4 Min Read
byLee Essex, Head of Business Development and Strategic Partnerships at Tango Networks
A person clicking on a contact center application
Customer Experience
AI’s Impact on Contact Center Staffing – The Bittersweet Update
AI’s Impact on Contact Center Staffing – The Bittersweet Update
Mar 12, 2024
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4 Min Read
byRobin Gareiss
Manage Your Contracts With This Quick Checklist
Workspace
Manage Your Contracts With This Quick Checklist
Manage Your Contracts With This Quick Checklist
Mar 12, 2024
|
5 Min Read
byJane Laino
Enterprise Connect Preview: The State of Enterprise Speech Tech
AI Voice
Enterprise Connect Preview: The State of Enterprise Speech Tech
Enterprise Connect Preview: The State of Enterprise Speech Tech
Mar 11, 2024
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7 Min Read
byJon Arnold
The Agents-vs.-AI Debate Will Heat Up at Enterprise Connect
Customer Experience
The Agents-vs.-AI Debate Will Heat Up at Enterprise Connect
The Agents-vs.-AI Debate Will Heat Up at Enterprise Connect
Mar 8, 2024
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3 Min Read
byEric Krapf
No Jitter Roll: Salesforce Announces Two Einstein Products and Talkdesk Intros Gen AI for Banking and Retail
CRM
No Jitter Roll: Salesforce Announces Two Einstein Products and Talkdesk Intros Gen AI for Banking and Retail
No Jitter Roll: Salesforce Announces Two Einstein Products and Talkdesk Intros Gen AI for Banking and Retail
Mar 8, 2024
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5 Min Read
byMatt Vartabedian
Workers Still Skeptical That Paying to Go to Work Pays Off
Employee Experience
Workers Still Skeptical That Paying to Go to Work Pays Off
Workers Still Skeptical That Paying to Go to Work Pays Off
Mar 7, 2024
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2 Min Read
byLisa Schmeiser
It’s Time to Start Recording All Your Video Meetings
Video Conferencing
It’s Time to Start Recording All Your Video Meetings
It’s Time to Start Recording All Your Video Meetings
Mar 7, 2024
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7 Min Read
bySteve Vonder Haar
Building an Internal Talent Marketplace
Employee Experience
Building an Internal Talent Marketplace
Building an Internal Talent Marketplace
Mar 7, 2024
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5 Min Read
byNathan Eddy
The entrance to the Enterprise Connect show at the Gaylord Palms
Customer Experience
BCStrategies Will Be Making Connections at Enterprise Connect
BCStrategies Will Be Making Connections at Enterprise Connect
Mar 6, 2024
|
5 Min Read
byKevin Kieller
Six Key Questions You Should Be Asking of Any AI Companion
AI Voice
Six Key Questions You Should Be Asking of Any AI Companion
Six Key Questions You Should Be Asking of Any AI Companion
Mar 6, 2024
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3 Min Read
byKevin Kieller
911 on a digital display
Telecommunication Technology
9-1-1 Issues as Policy and Technology Evolve
9-1-1 Issues as Policy and Technology Evolve
Mar 5, 2024
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5 Min Read
byMartha Buyer
How Knowledge Workers Become More Effective When UC and CC Work Together
AI Collaboration
How Knowledge Workers Become More Effective When UC and CC Work Together
How Knowledge Workers Become More Effective When UC and CC Work Together
Mar 4, 2024
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6 Min Read
byBlair Pleasant
8x8’s Engage Product to Bring Contact Center Capabilities Outside the Contact Center
Customer Experience
8x8’s Engage Product to Bring Contact Center Capabilities Outside the Contact Center
8x8’s Engage Product to Bring Contact Center Capabilities Outside the Contact Center
Mar 1, 2024
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4 Min Read
byZeus Kerravala
A contact center button
Ccaas
Combine UCaaS and CCaaS, Add AI, Stir
Combine UCaaS and CCaaS, Add AI, Stir
Mar 1, 2024
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3 Min Read
byEric Krapf
No Jitter Roll: Zoom Expands Language Support, 8x8 Gets Proactive and Klarna Does the Work of 700
Video Conferencing
No Jitter Roll: Zoom Expands Language Support, 8x8 Gets Proactive and Klarna Does the Work of 700
No Jitter Roll: Zoom Expands Language Support, 8x8 Gets Proactive and Klarna Does the Work of 700
Mar 1, 2024
|
6 Min Read
byMatt Vartabedian
A graphic on technology and regulation
Team Messaging
How the Digital Markets Act Could Impact Enterprise Communications
How the Digital Markets Act Could Impact Enterprise Communications
Feb 29, 2024
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7 Min Read
byDave Michels
An HR Policy for Appropriate AI Behavior Makes Sense
Employee Experience
An HR Policy for Appropriate AI Behavior Makes Sense
An HR Policy for Appropriate AI Behavior Makes Sense
Feb 29, 2024
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3 Min Read
byLisa Schmeiser
Cybersecurity image
Data Governance
Workplace Collaboration Security Threats are Growing
Workplace Collaboration Security Threats are Growing
Feb 29, 2024
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4 Min Read
byIrwin Lazar

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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