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Conversations in Collaboration: Yellow.ai’s Raghu Ravinutala on Automating Customer Service to Generate Real Cost Reductions Conversations in Collaboration: Yellow.ai’s Raghu Ravinutala on Automating Customer Service to Generate Real Cost Reductions

Yellow.ai helps enterprises automate their customer interactions with generative AI-powered solutions, including a virtual agent — approaches that can result in cost reductions.

byMatt Vartabedian

Feb 28, 2024

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13 Min Read

Hands On With the Apple Vision Pro

Video Conferencing

Hands On With the Apple Vision Pro Hands On With the Apple Vision Pro

Feb 27, 2024

7 Min Read

What We Can Read in the Shifting Pattern of Tech Jobs

What We Can Read in the Shifting Pattern of Tech Jobs What We Can Read in the Shifting Pattern of Tech Jobs

Feb 26, 2024

6 Min Read

What RingCentral’s Earnings Say About Its Expansion Plans

Cloud Infrastructure

What RingCentral’s Earnings Say About Its Expansion Plans What RingCentral’s Earnings Say About Its Expansion Plans

byZeus Kerravala

Feb 23, 2024

5 Min Read

Digital Assistant working on computer

Assistants & Copilots

No Jitter Roll: Gen AI Dominates News with New Products from Adobe, CallRail Labs, NextPlane and more No Jitter Roll: Gen AI Dominates News with New Products from Adobe, CallRail Labs, NextPlane and more

byMatt Vartabedian

Feb 23, 2024

5 Min Read

Image illustrating the connectivity of AI

AI & Automation

Gen AI: When It Will Come Down to Cost Gen AI: When It Will Come Down to Cost

Feb 23, 2024

3 Min Read

The Copilot Doesn't Need to Speak in the Meeting

Assistants & Copilots

The Copilot Doesn't Need to Speak in the Meeting

The Copilot Doesn't Need to Speak in the Meeting

byLisa Schmeiser

Klearcom: One of the Hidden Gems at Enterprise Connect 2024

Customer Experience

Klearcom: One of the Hidden Gems at Enterprise Connect 2024

Klearcom: One of the Hidden Gems at Enterprise Connect 2024

bySheila McGee-Smith

A person clicking on a contact center application

Customer Experience

Transforming Customer Service: The Evolving Landscape of UCaaS and CCaaS

Transforming Customer Service: The Evolving Landscape of UCaaS and CCaaS

Your Guide to Piloting Microsoft Copilot

Your Guide to Piloting Microsoft Copilot

Your Guide to Piloting Microsoft Copilot

byKevin Kieller

Making Sense of Your Contact Center Workspace Options

Making Sense of Your Contact Center Workspace Options

Making Sense of Your Contact Center Workspace Options

byNicolas De Kouchkovsky

More Webex News from Cisco Live

More Webex News from Cisco Live

Assessing Gen AI's Impact in the Contact Center, Part 2

AI Collaboration

Assessing Gen AI's Impact in the Contact Center, Part 2

Assessing Gen AI's Impact in the Contact Center, Part 2

byMatt Vartabedian

Look, it's artificial intelligence on the screen, ably assisting us

No Jitter Roll: AI News from Slack, Otter.ai, Medallia and Conversica

No Jitter Roll: AI News from Slack, Otter.ai, Medallia and Conversica

byMatt Vartabedian

Person looking at screen that reads 'ChatGPT'

AI & Automation

Don't Ask ChatGPT for Your AI Implementation Plan

Don't Ask ChatGPT for Your AI Implementation Plan

byLisa Schmeiser

The Frictionless Work Experience: AI and WEX Apps

The Frictionless Work Experience: AI and WEX Apps

The Frictionless Work Experience: AI and WEX Apps

Assessing Gen AI's Impact in the Contact Center, Part 1

AI Collaboration

Assessing Gen AI's Impact in the Contact Center, Part 1

Assessing Gen AI's Impact in the Contact Center, Part 1

byMatt Vartabedian

Image illustrating how artificial intelligence integrates with other systems

Deploying—and Adopting—Gen AI-based Assistants

Deploying—and Adopting—Gen AI-based Assistants

How to Draft a Useful Data Security Policy

How to Draft a Useful Data Security Policy

How to Draft a Useful Data Security Policy

How AI May Be Creating the Future of Video

How AI May Be Creating the Future of Video

How AI May Be Creating the Future of Video

bySteve Vonder Haar

Efficient Business Video Creation: The Pre-Stream Checklist

Video Conferencing

Efficient Business Video Creation: The Pre-Stream Checklist

Efficient Business Video Creation: The Pre-Stream Checklist

No Jitter Roll: RingCentral Launches Patient Care Solution, Zenarate and evaluagentCX Announce Solutions for CX Insights

Customer Experience

No Jitter Roll: RingCentral Launches Patient Care Solution, Zenarate and evaluagentCX Announce Solutions for CX Insights

No Jitter Roll: RingCentral Launches Patient Care Solution, Zenarate and evaluagentCX Announce Solutions for CX Insights

byMatt Vartabedian

AI and CX Lead the Way for Best of Enterprise Connect

AI and CX Lead the Way for Best of Enterprise Connect

AI and CX Lead the Way for Best of Enterprise Connect

You Can Do More With Less When People Feel Good About It

Employee Experience

You Can Do More With Less When People Feel Good About It

You Can Do More With Less When People Feel Good About It

byLisa Schmeiser

Conversations in Collaboration: Glean’s Arvind Jain on Searching Enterprise Data

AI Collaboration

Conversations in Collaboration: Glean’s Arvind Jain on Searching Enterprise Data

Conversations in Collaboration: Glean’s Arvind Jain on Searching Enterprise Data

byMatt Vartabedian

Training contact center agent

Employee Experience

Performance Coaching: Transforming Quality Assurance

Performance Coaching: Transforming Quality Assurance

byFrances Horner

Illustration of lots of messaging apps

Beeper: The Killer Tech of 2023?

Beeper: The Killer Tech of 2023?

Research Shows Healthy Appetite for Generative AI Assistants for Collaboration

Research Shows Healthy Appetite for Generative AI Assistants for Collaboration

Research Shows Healthy Appetite for Generative AI Assistants for Collaboration

Illustration showing network automation

AI & Automation

How Gen AI Will Transform UC Application Management

How Gen AI Will Transform UC Application Management

AI Collaboration

Sustainability and Artificial Intelligence highlight Webex Innovation at Cisco Live EMEA 2024

Sustainability and Artificial Intelligence highlight Webex Innovation at Cisco Live EMEA 2024

byZeus Kerravala

Chatbots and Generative AI

Customer Experience

3 AI Predictions for 2024 and Why They Matter to CX Practitioners 2024-02-05 (1)

3 AI Predictions for 2024 and Why They Matter to CX Practitioners 2024-02-05 (1)

byJoe Ciuffo, Head of Marketing at ASAPP

AWS Beefs up Amazon Connect with Advanced Features

AWS Beefs up Amazon Connect with Advanced Features

AWS Beefs up Amazon Connect with Advanced Features

byZeus Kerravala

Cybersecurity image

Customer Experience

Cybersecurity Comes to Enterprise Communications

Cybersecurity Comes to Enterprise Communications

Photo meant to illustrate cloud communications

Customer Experience

No Jitter Roll: 8x8 Enhances its UCaaS and CCaaS Products, Jabra Launches New Admin Platform and Cisco, Microsoft and Samsung Collaborate on Meeting Rooms

No Jitter Roll: 8x8 Enhances its UCaaS and CCaaS Products, Jabra Launches New Admin Platform and Cisco, Microsoft and Samsung Collaborate on Meeting Rooms

byMatt Vartabedian

Bandwidth Messaging Survey Has Meaningful Messages for Customer Experience

Customer Experience

Bandwidth Messaging Survey Has Meaningful Messages for Customer Experience

Bandwidth Messaging Survey Has Meaningful Messages for Customer Experience

byZeus Kerravala

Enterprise Connect

Mar 17 - Mar 20, 2025

Mar 17 - Mar 20, 2025

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