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AI-generated head is seen translating data into speech
AI Voice
AI-Generated Transcription Still Requires Human OversightAI-Generated Transcription Still Requires Human Oversight

The productivity potential for automatic meeting and conversation transcription is high, but companies would do well to exercise caution due to governance and security considerations, and launch pilot projects underway to ascertain optimal use cases.

byNathan Eddy
Jan 5, 2024
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5 Min Read
AI's Use for Employee Experience Continues to Grow
Employee Experience
AI's Use for Employee Experience Continues to GrowAI's Use for Employee Experience Continues to Grow
byBeth Schultz
Jan 4, 2024
4 Min Read
Five Technologies to Watch in 2024
Workspace
Five Technologies to Watch in 2024Five Technologies to Watch in 2024
byIrwin Lazar
Jan 4, 2024
5 Min Read
The Year That Was In: Generative AI for Unified Communications and Customer Experience
Customer Experience
The Year That Was In: Generative AI for Unified Communications and Customer ExperienceThe Year That Was In: Generative AI for Unified Communications and Customer Experience
byMatt Vartabedian
Jan 4, 2024
8 Min Read
A finger points at an icon of an eye comprised of swirling digital information
Employee Experience
Monitoring Employee Productivity, Balance Surveillance with TransparencyMonitoring Employee Productivity, Balance Surveillance with Transparency
byNathan Eddy
Jan 3, 2024
5 Min Read
For Customer Experience, 2024 is the Banner Year for Acceptance of AI
Customer Experience
For Customer Experience, 2024 is the Banner Year for Acceptance of AIFor Customer Experience, 2024 is the Banner Year for Acceptance of AI
byRobin Gareiss
Jan 2, 2024
5 Min Read
Image illustrating data protection representative
Data Privacy
2024 Promises Developments in AI, Net Neutrality, Data Security and the Universal Service Fund
2024 Promises Developments in AI, Net Neutrality, Data Security and the Universal Service Fund
Dec 29, 2023
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6 Min Read
byMartha Buyer
The Year That Was In: Customer Experience and Contact Center
Customer Experience
The Year That Was In: Customer Experience and Contact Center
The Year That Was In: Customer Experience and Contact Center
Dec 28, 2023
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6 Min Read
byMatt Vartabedian
In 2024, It’s Time to Pay Attention to Why Some Tech Is Poised for Success
AI Collaboration
In 2024, It’s Time to Pay Attention to Why Some Tech Is Poised for Success
In 2024, It’s Time to Pay Attention to Why Some Tech Is Poised for Success
Dec 27, 2023
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7 Min Read
byTom Nolle
Brace for an AI Backlash and Embrace Virtual Spaces in 2024
AI Voice
Brace for an AI Backlash and Embrace Virtual Spaces in 2024
Brace for an AI Backlash and Embrace Virtual Spaces in 2024
Dec 26, 2023
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7 Min Read
byJon Arnold
Collaboration system
AI Collaboration
In 2024, Equilibrium – and a Better Experience – Will Come to the Office
In 2024, Equilibrium – and a Better Experience – Will Come to the Office
Dec 22, 2023
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8 Min Read
byDavid J. Danto
2023 in Review: Enterprises Focusing on How Data Was Used in Gen AI
AI & Automation
2023 in Review: Enterprises Focusing on How Data Was Used in Gen AI
2023 in Review: Enterprises Focusing on How Data Was Used in Gen AI
Dec 21, 2023
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4 Min Read
byMatt Vartabedian
Image illustrating the flags of the European Union
Data Privacy
The EU Takes the Lead in AI Regulation – But the New Rules Will Have Global Implications
The EU Takes the Lead in AI Regulation – But the New Rules Will Have Global Implications
Dec 20, 2023
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4 Min Read
byMartha Buyer
teamwork - collaboration
AI Collaboration
Conversations in Collaboration 2023
Conversations in Collaboration 2023
Dec 20, 2023
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1 Min Read
byMatt Vartabedian
Ask an Analyst: Omdia’s Mila D’Antonio on Generative AI, Contact Center and Customer Experience Trends in 2023
Customer Experience
Ask an Analyst: Omdia’s Mila D’Antonio on Generative AI, Contact Center and Customer Experience Trends in 2023
Ask an Analyst: Omdia’s Mila D’Antonio on Generative AI, Contact Center and Customer Experience Trends in 2023
Dec 19, 2023
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5 Min Read
byMatt Vartabedian
Ask an Analyst: Omdia’s Brent Kelly on UCaaS, CCaaS and AI Trends in 2023
Ccaas
Ask an Analyst: Omdia’s Brent Kelly on UCaaS, CCaaS and AI Trends in 2023
Ask an Analyst: Omdia’s Brent Kelly on UCaaS, CCaaS and AI Trends in 2023
Dec 18, 2023
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6 Min Read
byMatt Vartabedian
AI technology
AI Voice
A Nuanced View of Generative AI
A Nuanced View of Generative AI
Dec 15, 2023
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3 Min Read
byEric Krapf
No Jitter Roll: Salesforce Improves Einstein, Sprinklr Makes Business More Conversant, Helpshift Adds Multilingual Support
Assistants & Copilots
No Jitter Roll: Salesforce Improves Einstein, Sprinklr Makes Business More Conversant, Helpshift Adds Multilingual Support
No Jitter Roll: Salesforce Improves Einstein, Sprinklr Makes Business More Conversant, Helpshift Adds Multilingual Support
Dec 15, 2023
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6 Min Read
byMatt Vartabedian
The Most Significant Comms Acquisitions in 2023
Data Management
The Most Significant Comms Acquisitions in 2023
The Most Significant Comms Acquisitions in 2023
Dec 14, 2023
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8 Min Read
byDave Michels
At Cisco Live APJC, Cisco Rolls Out Services to Support Its Customer Sustainability Efforts
Customer Experience
At Cisco Live APJC, Cisco Rolls Out Services to Support Its Customer Sustainability Efforts
At Cisco Live APJC, Cisco Rolls Out Services to Support Its Customer Sustainability Efforts
Dec 14, 2023
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4 Min Read
byZeus Kerravala
The Rise of Online Virtual Canvases: Taking Collaboration Beyond Video Meetings
Workspace
The Rise of Online Virtual Canvases: Taking Collaboration Beyond Video Meetings
The Rise of Online Virtual Canvases: Taking Collaboration Beyond Video Meetings
Dec 13, 2023
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6 Min Read
byDavid Maldow
How to Master Your Telecom Expenses
Telecommunication Technology
How to Master Your Telecom Expenses
How to Master Your Telecom Expenses
Dec 13, 2023
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5 Min Read
byLinda Barnes
EX Success, Here We Come
Employee Experience
EX Success, Here We Come
EX Success, Here We Come
Dec 11, 2023
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3 Min Read
byBeth Schultz
What’s Your Strategy for AI in the Contact Center?
Customer Experience
What’s Your Strategy for AI in the Contact Center?
What’s Your Strategy for AI in the Contact Center?
Dec 8, 2023
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3 Min Read
byEric Krapf
A graphic that says AI
Assistants & Copilots
No Jitter Roll: Zoom Enhances Contact Center Suite, CommBox Launches new Era AI
No Jitter Roll: Zoom Enhances Contact Center Suite, CommBox Launches new Era AI
Dec 8, 2023
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6 Min Read
byMatt Vartabedian
At re:Invent, AWS and Capital One Shared Their Vision for Generative AI in the Contact Center
Customer Experience
At re:Invent, AWS and Capital One Shared Their Vision for Generative AI in the Contact Center
At re:Invent, AWS and Capital One Shared Their Vision for Generative AI in the Contact Center
Dec 7, 2023
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6 Min Read
byZeus Kerravala
Generative AI Not Likely to Increase Customer Satisfaction
Customer Experience
Generative AI Not Likely to Increase Customer Satisfaction
Generative AI Not Likely to Increase Customer Satisfaction
Dec 7, 2023
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4 Min Read
byDave Michels
With Five9 Acquisition Rumors Growing, Who’s Likely to Buy?
Customer Experience
With Five9 Acquisition Rumors Growing, Who’s Likely to Buy?
With Five9 Acquisition Rumors Growing, Who’s Likely to Buy?
Dec 6, 2023
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6 Min Read
byZeus Kerravala
teamwork - collaboration
AI Voice
Generative AI in Collaboration: Reality Check
Generative AI in Collaboration: Reality Check
Dec 6, 2023
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5 Min Read
byIrwin Lazar
What to Expect from Teams Now
Workspace
What to Expect from Teams Now
What to Expect from Teams Now
Dec 5, 2023
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6 Min Read
byKevin Kieller
Reinventing Customer Experiences with Generative AI and Amazon Connect
Sponsored Content
Reinventing Customer Experiences with Generative AI and Amazon Connect
Reinventing Customer Experiences with Generative AI and Amazon Connect
Dec 5, 2023
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4 Min Read
byMichael Wallace, Andrea Caldwell
DDoS: The Dominant Frontier of VoIP Attackers
Workspace
DDoS: The Dominant Frontier of VoIP Attackers
DDoS: The Dominant Frontier of VoIP Attackers
Dec 5, 2023
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5 Min Read
byDan Teichman, Director, Solutions Marketing at Ribbon Communications
Are You Paying the Hidden Cost of Communication?
Sponsored Content
Are You Paying the Hidden Cost of Communication?
Are You Paying the Hidden Cost of Communication?
Dec 4, 2023
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4 Min Read
byRob Doucette, Vice President, Product Management
Visual Engagement: The Missed Opportunity of Digital Customer Service
Customer Experience
Visual Engagement: The Missed Opportunity of Digital Customer Service
Visual Engagement: The Missed Opportunity of Digital Customer Service
Dec 4, 2023
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3 Min Read
byRobin Gareiss
Lessons Learned from Previous Technology Shifts: The Impact of AI on Contact Centers
Sponsored Content
Lessons Learned from Previous Technology Shifts: The Impact of AI on Contact Centers
Lessons Learned from Previous Technology Shifts: The Impact of AI on Contact Centers
Dec 4, 2023
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5 Min Read
byChristian Baker - SVP User Experience and Design

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How Talkdesk Delivers for Vertical Industries
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