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What Does Amazon Q Bring to Amazon Connect?
Customer Experience
What Does Amazon Q Bring to Amazon Connect?What Does Amazon Q Bring to Amazon Connect?

Amazon Q in Amazon Connect can best be thought of as the next generation of Amazon Connect Wisdom, using generative AI to give agents suggested responses, next best actions and links to relevant information.

bySheila McGee-Smith
Dec 1, 2023
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4 Min Read
Using Generative AI to Improve Customer Experience
Customer Experience
Using Generative AI to Improve Customer ExperienceUsing Generative AI to Improve Customer Experience
byMatt Vartabedian
Dec 1, 2023
5 Min Read
Contact center employees working
Telecommunication Technology
No Jitter Roll: An Observability Platform for Contact Centers, a Teams-Certified Speaker Bar and a Contact Center Automation SolutionNo Jitter Roll: An Observability Platform for Contact Centers, a Teams-Certified Speaker Bar and a Contact Center Automation Solution
byMatt Vartabedian
Dec 1, 2023
4 Min Read
For CX Expertise, Turn to Your Enterprise Peers at EC24
Customer Experience
For CX Expertise, Turn to Your Enterprise Peers at EC24For CX Expertise, Turn to Your Enterprise Peers at EC24
byEric Krapf
Dec 1, 2023
4 Min Read
AWS CEO Adam Selipsky
Cloud Infrastructure
No Jitter Roll: At re:Invent 2023, AWS Reinvigorates Its Platform with Generative AI, New Hardware and New IntegrationsNo Jitter Roll: At re:Invent 2023, AWS Reinvigorates Its Platform with Generative AI, New Hardware and New Integrations
byMatt Vartabedian
Dec 1, 2023
11 Min Read
Everyone Thinks AI Will Change Communications Tech – And Understanding How Is Key
Customer Experience
Everyone Thinks AI Will Change Communications Tech – And Understanding How Is KeyEveryone Thinks AI Will Change Communications Tech – And Understanding How Is Key
byJon Arnold
Nov 30, 2023
10 Min Read
Meta + Microsoft – The Formula for VR Success in Business?
Video Conferencing
Meta + Microsoft – The Formula for VR Success in Business?
Meta + Microsoft – The Formula for VR Success in Business?
Nov 29, 2023
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5 Min Read
byTom Brannen
Chat bots
Customer Experience
How AI Will Take Calls Away from the Call Center
How AI Will Take Calls Away from the Call Center
Nov 22, 2023
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7 Min Read
byTom Nolle
Avaya logo
Customer Experience
New Avaya Hires Add Cloud, Acquisitions, Engineering Depth to Executive Team
New Avaya Hires Add Cloud, Acquisitions, Engineering Depth to Executive Team
Nov 21, 2023
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5 Min Read
byDave Michels
Look, it's artificial intelligence on the screen, ably assisting us
Sponsored Content
How to See Through the Hype of GenAI And Add Genuine Customer Value
How to See Through the Hype of GenAI And Add Genuine Customer Value
Nov 21, 2023
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4 Min Read
byAdam Klug - Senior Product Manager, Local Measure
Zoom Delivered What Copilot Inspired
AI Voice
Zoom Delivered What Copilot Inspired
Zoom Delivered What Copilot Inspired
Nov 20, 2023
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5 Min Read
byDave Michels
Talking heads
Virtual Agents
Bringing conversational AI Into Your Business: Strategies for Quick, Efficient and Affordable Implementations
Bringing conversational AI Into Your Business: Strategies for Quick, Efficient and Affordable Implementations
Nov 20, 2023
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5 Min Read
byMartin Classen, Chief Product Officer, Enreach
Microsoft Ignite: AI’s Cooking with Gas
Employee Experience
Microsoft Ignite: AI’s Cooking with Gas
Microsoft Ignite: AI’s Cooking with Gas
Nov 17, 2023
|
7 Min Read
byLisa Schmeiser
Artificial intelligence
Customer Experience
No Jitter Roll: RingCentral Launches Events and RingCX Goes GA; Uniphore Integrates Generative AI; Crestron, Q-SYS, Lenovo and Jabra All Debut New A/V Collaboration Solutions
No Jitter Roll: RingCentral Launches Events and RingCX Goes GA; Uniphore Integrates Generative AI; Crestron, Q-SYS, Lenovo and Jabra All Debut New A/V Collaboration Solutions
Nov 17, 2023
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7 Min Read
byMatt Vartabedian
Agents and Bots: Each Helping Improve the Other?
Assistants & Copilots
Agents and Bots: Each Helping Improve the Other?
Agents and Bots: Each Helping Improve the Other?
Nov 17, 2023
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3 Min Read
byEric Krapf
Why is AI-first Contact Center Solution RingCX Flying Off the Shelves?
Customer Experience
Why is AI-first Contact Center Solution RingCX Flying Off the Shelves?
Why is AI-first Contact Center Solution RingCX Flying Off the Shelves?
Nov 14, 2023
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4 Min Read
bySheila McGee-Smith
Contact center agent at work
Ccaas
CX Takes Center Stage During this Fall’s Conference Schedule
CX Takes Center Stage During this Fall’s Conference Schedule
Nov 14, 2023
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7 Min Read
byBlair Pleasant
A Sad Tale of Employee Engagement Gone Wrong
Employee Experience
A Sad Tale of Employee Engagement Gone Wrong
A Sad Tale of Employee Engagement Gone Wrong
Nov 13, 2023
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4 Min Read
byBeth Schultz
teamwork - collaboration
Video Conferencing
Cisco Room Kit EQX and Campfire Blueprint Offer Flexible Meeting Configurations
Cisco Room Kit EQX and Campfire Blueprint Offer Flexible Meeting Configurations
Nov 13, 2023
|
5 Min Read
byDave Michels
Apply to Be Part of the Innovation Showcase at Enterprise Connect 2024
Customer Experience
Apply to Be Part of the Innovation Showcase at Enterprise Connect 2024
Apply to Be Part of the Innovation Showcase at Enterprise Connect 2024
Nov 10, 2023
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2 Min Read
byDave Michels
New Technology and New Metrics for Offices
UCaaS
New Technology and New Metrics for Offices
New Technology and New Metrics for Offices
Nov 10, 2023
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4 Min Read
byEric Krapf
No Jitter Roll: Generative AI Leads This Week with Updates from Cresta, Omilia, CallMiner and Marchex
Customer Experience
No Jitter Roll: Generative AI Leads This Week with Updates from Cresta, Omilia, CallMiner and Marchex
No Jitter Roll: Generative AI Leads This Week with Updates from Cresta, Omilia, CallMiner and Marchex
Nov 10, 2023
|
4 Min Read
byMatt Vartabedian
billing statement
Telecommunication Technology
Ten Questions to Ask Your Provider About Your Communications Technology Bills
Ten Questions to Ask Your Provider About Your Communications Technology Bills
Nov 9, 2023
|
4 Min Read
byJane Laino
Why Network and IT Management are Failing
Network Technology
Why Network and IT Management are Failing
Why Network and IT Management are Failing
Nov 9, 2023
|
6 Min Read
byTom Nolle
Majority Don’t See Government Regulations as Path to Trusting AI
AI & Automation
Majority Don’t See Government Regulations as Path to Trusting AI
Majority Don’t See Government Regulations as Path to Trusting AI
Nov 8, 2023
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6 Min Read
byRobin Gareiss
5 Avaya Takeaways from Gitex Global
Customer Experience
5 Avaya Takeaways from Gitex Global
5 Avaya Takeaways from Gitex Global
Nov 8, 2023
|
5 Min Read
byZeus Kerravala
How VistaPrint Continues Improving its Customer Experience Through Cloud-Based Contact Centers
Customer Experience
How VistaPrint Continues Improving its Customer Experience Through Cloud-Based Contact Centers
How VistaPrint Continues Improving its Customer Experience Through Cloud-Based Contact Centers
Nov 7, 2023
|
11 Min Read
byMatt Vartabedian
Look, it's artificial intelligence on the screen, ably assisting us
Ccaas
Generative AI: The Topic of Conversation in UCaaS and CCaaS
Generative AI: The Topic of Conversation in UCaaS and CCaaS
Nov 7, 2023
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8 Min Read
byNo Jitter Staff
Text messaging for customer engagement
Sponsored Content
SMS Best Practices: Ensuring Effective and Compliant Messaging
SMS Best Practices: Ensuring Effective and Compliant Messaging
Nov 6, 2023
|
5 Min Read
byLauren Warrington, Product Marketing, AWS
Generative AI: Who Gets It?
AI Voice
Generative AI: Who Gets It?
Generative AI: Who Gets It?
Nov 3, 2023
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3 Min Read
byEric Krapf
No Jitter Roll: Microsoft Summarized Key Updates in the New Teams which includes Copilot Support
Team Messaging
No Jitter Roll: Microsoft Summarized Key Updates in the New Teams which includes Copilot Support, Snowflake Provides LLM and AI Access, and the Partnership on AI Releases a Framework for Safe Model Deployment
No Jitter Roll: Microsoft Summarized Key Updates in the New Teams which includes Copilot Support, Snowflake Provides LLM and AI Access, and the Partnership on AI Releases a Framework for Safe Model Deployment
Nov 2, 2023
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6 Min Read
byMatt Vartabedian
A New Executive Order on AI Guidelines Is the Next Major Step in a National Conversation
AI Voice
A New Executive Order on AI Guidelines Is the Next Major Step in a National Conversation
A New Executive Order on AI Guidelines Is the Next Major Step in a National Conversation
Nov 2, 2023
|
4 Min Read
byMartha Buyer
What to Know About Microsoft 365 Copilot
AI Voice
What to Know About Microsoft 365 Copilot
What to Know About Microsoft 365 Copilot
Nov 1, 2023
|
1 Min Read
byNo Jitter Staff
Microsoft Copilot
AI Voice
Copilot Can Augment, Not Replace, the Work We Do
Copilot Can Augment, Not Replace, the Work We Do
Nov 1, 2023
|
7 Min Read
byLisa Schmeiser
Keep the Conversation Going
Telecommunication Technology
Keep the Conversation Going
Keep the Conversation Going
Oct 27, 2023
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3 Min Read
byEric Krapf

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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