Sponsored By

News

No Jitter Roll: A Bevy of AI and Contact Center News out of Cisco Webex
Customer Experience
No Jitter Roll: A Bevy of AI and Contact Center News out of Cisco Webex, Mutare's "Firewall for Voice" Now on Webex App Hub, Dialpad Launches Custom Ai Playbooks, GoTo Debuts Many Product UpdatesNo Jitter Roll: A Bevy of AI and Contact Center News out of Cisco Webex, Mutare's "Firewall for Voice" Now on Webex App Hub, Dialpad Launches Custom Ai Playbooks, GoTo Debuts Many Product Updates

Another week of AI-related announcements, including Cisco Webex's pervasive AI strategy and CX solutions, Dialpad's Custom Ai Playbook, and multiple AI additions to GoTo's portfolio.

byMatt Vartabedian
Oct 27, 2023
|
4 Min Read
Hybrid Work May Be Part of a Career Lifecycle
Employee Experience
Hybrid Work May Be Part of a Career LifecycleHybrid Work May Be Part of a Career Lifecycle
byLisa Schmeiser
Oct 27, 2023
3 Min Read
The new Webex logo
AI Voice
Cisco Shares a Three-Pronged AI Strategy at WebexOneCisco Shares a Three-Pronged AI Strategy at WebexOne
byZeus Kerravala
Oct 26, 2023
6 Min Read
Cisco Webex Expands Contact Center Portfolio
Customer Experience
Cisco Webex Expands Contact Center PortfolioCisco Webex Expands Contact Center Portfolio
byMatt Vartabedian
Oct 26, 2023
4 Min Read
Cisco Launches Webex AI Strategy Across its Portfolio
Assistants & Copilots
Cisco Launches Webex AI Strategy Across its PortfolioCisco Launches Webex AI Strategy Across its Portfolio
byMatt Vartabedian
Oct 25, 2023
4 Min Read
Working with an omnichannel tool
Customer Experience
Contact Center Growth Hinges on Understanding the Customer JourneyContact Center Growth Hinges on Understanding the Customer Journey
byZeus Kerravala
Oct 24, 2023
4 Min Read
Addressing Government Employees' Collaboration Needs
Data Governance
Addressing Government Employees' Collaboration Needs
Addressing Government Employees' Collaboration Needs
Oct 24, 2023
|
4 Min Read
byIrwin Lazar
Zoomtopia 2023: All About Zoom AI Companion
Customer Experience
Zoomtopia 2023: All About Zoom AI Companion
Zoomtopia 2023: All About Zoom AI Companion
Oct 24, 2023
|
2 Min Read
bySheila McGee-Smith
Net Neutrality Is Coming Back (Soon)
Telecommunication Technology
Net Neutrality Is Coming Back (Soon)
Net Neutrality Is Coming Back (Soon)
Oct 23, 2023
|
4 Min Read
byMartha Buyer
Digital assets
Customer Experience
Talkdesk Unveils Gen AI Progress and Plans
Talkdesk Unveils Gen AI Progress and Plans
Oct 20, 2023
|
4 Min Read
bySheila McGee-Smith
AI for Collaboration Gets Real
AI Voice
AI for Collaboration Gets Real
AI for Collaboration Gets Real
Oct 20, 2023
|
2 Min Read
byEric Krapf
No Jitter Roll: Invoca Launches Custom AI Models
AI & Automation
No Jitter Roll: Invoca Launches Custom AI Models, Verint's New Bot Redacts PII, Logitech's Headset Offers Heightened Call Clarity, and LeapXpert Unifies Communication Apps
No Jitter Roll: Invoca Launches Custom AI Models, Verint's New Bot Redacts PII, Logitech's Headset Offers Heightened Call Clarity, and LeapXpert Unifies Communication Apps
Oct 20, 2023
|
3 Min Read
byMatt Vartabedian
Let Tech Give Us a 32-Hour Workweek
Employee Experience
Let Tech Give Us a 32-Hour Workweek
Let Tech Give Us a 32-Hour Workweek
Oct 19, 2023
|
2 Min Read
byLisa Schmeiser
Let’s Give Employees Some of the Generative AI Benefit
Workspace
Let’s Give Employees Some of the Generative AI Benefit
Let’s Give Employees Some of the Generative AI Benefit
Oct 18, 2023
|
5 Min Read
byRobin Gareiss
ServiceNow
AI Collaboration
Conversations in Collaboration: ServiceNow’s Terence Chesire on AI, Automation and Defining Business Processes
Conversations in Collaboration: ServiceNow’s Terence Chesire on AI, Automation and Defining Business Processes
Oct 18, 2023
|
15 Min Read
byMatt Vartabedian
3 Management Practices to Boost Employee Experience
Employee Experience
3 Management Practices to Boost Employee Experience
3 Management Practices to Boost Employee Experience
Oct 18, 2023
|
4 Min Read
byKai Knorr
How to Strengthen Employee Experience and Improve the Work Relationship
Employee Experience
How to Strengthen Employee Experience and Improve the Work Relationship
How to Strengthen Employee Experience and Improve the Work Relationship
Oct 17, 2023
|
4 Min Read
byBeth Schultz
Apple Should be Forced to Support Rich Communications Services
Team Messaging
Apple Should be Forced to Support Rich Communications Services
Apple Should be Forced to Support Rich Communications Services
Oct 16, 2023
|
6 Min Read
byDave Michels
How a Market Leader Sees the Customer Experience Changing
Ccaas
How a Market Leader Sees the Customer Experience Changing
How a Market Leader Sees the Customer Experience Changing
Oct 16, 2023
|
7 Min Read
byZeus Kerravala
Chatbots and Generative AI
CRM
No Jitter Roll: AI-Based Updates Debut from Kore.ai, Ada and UiPath; AMC Technology Launches CRM Integrator for Microsoft Teams
No Jitter Roll: AI-Based Updates Debut from Kore.ai, Ada and UiPath; AMC Technology Launches CRM Integrator for Microsoft Teams
Oct 13, 2023
|
3 Min Read
byMatt Vartabedian
Two people looking at computer
Telecommunication Technology
Go Even Deeper on Strategic Topics at EC2024
Go Even Deeper on Strategic Topics at EC2024
Oct 13, 2023
|
3 Min Read
byEric Krapf
Avoid Number Porting Nightmares With This Action Plan
CRM
Avoid Number Porting Nightmares With This Action Plan
Avoid Number Porting Nightmares With This Action Plan
Oct 12, 2023
|
6 Min Read
byDenise Munro
Omnichannel Spaghetti
Sponsored Content
Omnichannel Spaghetti
Omnichannel Spaghetti
Oct 12, 2023
|
5 Min Read
byJonathan Barouch, Local Measure
Master the Communications Details That Make Up the Big Picture
Digital Workplace
Master the Communications Details That Make Up the Big Picture
Master the Communications Details That Make Up the Big Picture
Oct 11, 2023
|
6 Min Read
byTed Mallires
Net Neutrality May Be Returning to the U.S.
Data Privacy
Net Neutrality May Be Returning to the U.S.
Net Neutrality May Be Returning to the U.S.
Oct 11, 2023
|
5 Min Read
byMartha Buyer
Telco optical fiber
Network Technology
Why Telcos Need to Embrace Optical Networks
Why Telcos Need to Embrace Optical Networks
Oct 10, 2023
|
5 Min Read
byTom Nolle
Person stressed out with computer
UCaaS
Latest Ipsos Research Validates the Value of UCaaS and AI for Improving Productivity
Latest Ipsos Research Validates the Value of UCaaS and AI for Improving Productivity
Oct 9, 2023
|
7 Min Read
byJon Arnold
Sign with 'HP invent' on it
Video Conferencing
Imagine That: HP and Poly Look for Growth in the Hybrid World
Imagine That: HP and Poly Look for Growth in the Hybrid World
Oct 9, 2023
|
4 Min Read
byZeus Kerravala
Zoom logo
Ccaas
No Jitter Roll: Zoom Launches Docs, Highlights AI and UC/CCaaS, HP-Poly Debuts Multiple Collaboration-centric Products, Crestron Touts Zoom Rooms Solutions and Nureva Enables Multi-Camera Switching
No Jitter Roll: Zoom Launches Docs, Highlights AI and UC/CCaaS, HP-Poly Debuts Multiple Collaboration-centric Products, Crestron Touts Zoom Rooms Solutions and Nureva Enables Multi-Camera Switching
Oct 6, 2023
|
6 Min Read
byMatt Vartabedian
Image illustrating the connectivity of AI
Customer Experience
How Contact Centers are Using AI
How Contact Centers are Using AI
Oct 6, 2023
|
3 Min Read
byEric Krapf
Digital assets
Customer Experience
What You Should Know About AI and Knowledge Management in the Contact Center
What You Should Know About AI and Knowledge Management in the Contact Center
Oct 5, 2023
|
7 Min Read
byBlair Pleasant
Contact center employees working
Customer Experience
Zoomtopia Session Posits CCaaS and UCaaS Are Better Together
Zoomtopia Session Posits CCaaS and UCaaS Are Better Together
Oct 4, 2023
|
4 Min Read
byMatt Vartabedian
Mitel office sign
Customer Experience
Mitel Enhances its Contact Center Capabilities
Mitel Enhances its Contact Center Capabilities
Oct 4, 2023
|
4 Min Read
byBlair Pleasant
Man with phone talking to chatbot
AI & Automation
AI-Powered Chatbots Are Answering Citizens’ Questions – What Are the Risks?
AI-Powered Chatbots Are Answering Citizens’ Questions – What Are the Risks?
Oct 4, 2023
|
5 Min Read
byMartha Buyer
Zoom logo on phone screen
Workspace
Zoom Presents Itself as a Comprehensive Collaboration Solution Provider
Zoom Presents Itself as a Comprehensive Collaboration Solution Provider
Oct 3, 2023
|
6 Min Read
byMatt Vartabedian

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

Subscribe to Our Weekly Newsletters
Stay informed and sign up for weekly No Jitter and WorkSpace Connect newsletters
Sign Me Up
Mar 17 - Mar 20, 2025
As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. Register with Promo Code CONNECT25 to save $200 on Conference passes.
Learn More