Tom Brannen | No Jitter

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Tom Brannen

Tom Brannen

After 25 years as an independent communications technology consultant, Tom launched OnConvergence, an industry analyst firm focused on the technologies that drive human convergence to solve real business problems. OnConvergence seeks to understand and communicate the value of leading communications technology solutions, primarily leveraging video as the media of choice for sharing technology success stories.

Latest from Tom Brannen

Why Citizen Experience Matters as Much as Customer Experience

Customer Experience

Why Citizen Experience Matters as Much as Customer Experience Why Citizen Experience Matters as Much as Customer Experience

Aug 7, 2024

5 Min Read

Can AI Save the Metaverse?

AI Collaboration

Can AI Save the Metaverse?Can AI Save the Metaverse?

Jul 2, 2024

4 Min Read

All from Tom Brannen

The Future of VR in Enterprise Collaboration Isn’t Clear

Video Conferencing

The Future of VR in Enterprise Collaboration Isn’t Clear

The Future of VR in Enterprise Collaboration Isn’t Clear

Why the AI Hype of 2023 Won’t Lead to a 2024 Full of Disappointment

Why the AI Hype of 2023 Won’t Lead to a 2024 Full of Disappointment

Why the AI Hype of 2023 Won’t Lead to a 2024 Full of Disappointment

Hands On With the Apple Vision Pro

Video Conferencing

Hands On With the Apple Vision Pro

Hands On With the Apple Vision Pro

Why 2024 Is a Year to Get Excited About Augmented Reality

Telecommunication Technology

Why 2024 Is a Year to Get Excited About Augmented Reality

Why 2024 Is a Year to Get Excited About Augmented Reality

Meta + Microsoft – The Formula for VR Success in Business?

Video Conferencing

Meta + Microsoft – The Formula for VR Success in Business?

Meta + Microsoft – The Formula for VR Success in Business?

Now Is the Time for CPaaS to Shine

Telecommunication Technology

Now Is the Time for CPaaS to Shine

Now Is the Time for CPaaS to Shine

Europe, Portugal, Oeste Region, Nazaré, Crowd watching the Huge Waves from Forte de Sao Miguel Arcanjo during Free Surfing Event 2022

Customer Experience

Focus on CX to Ride the AI Super Wave

Focus on CX to Ride the AI Super Wave

Apple Vision Pro in a work setting

Did AR/VR Just Have Its iPhone Moment?

Did AR/VR Just Have Its iPhone Moment?

AI Collaboration

We May Be on the Edge of Adding AR/VR to Our Daily Communications Stack

We May Be on the Edge of Adding AR/VR to Our Daily Communications Stack

Communications workflow

CCaaS and CPaaS Case Studies Provide Insight from Real-World Deployments

CCaaS and CPaaS Case Studies Provide Insight from Real-World Deployments

Metaverse Slowly Becoming a Reality

AI Collaboration

Metaverse Slowly Becoming a Reality

Metaverse Slowly Becoming a Reality

Enterprise Market May Nudge AR and VR Together

AI Collaboration

Enterprise Market May Nudge AR and VR Together

Enterprise Market May Nudge AR and VR Together

A Tale of Two Chats: Persistent Chat Outweighs the Chatbot

Customer Experience

A Tale of Two Chats: Persistent Chat Outweighs the Chatbot

A Tale of Two Chats: Persistent Chat Outweighs the Chatbot

Customer Experience

Virtual Events in VR: The Reality

Virtual Events in VR: The Reality

The Customer Experience is Still Aggravating: But AI Can Assist (When Done Right)

Customer Experience

The Customer Experience is Still Aggravating: But AI Can Assist (When Done Right)

The Customer Experience is Still Aggravating: But AI Can Assist (When Done Right)

3 Augmented Reality Developments in Early 2022

3 Augmented Reality Developments in Early 2022

3 Augmented Reality Developments in Early 2022

Man using VR in office

Network Technology

Networking the Metaverse: Exploring VR, AR Requirements

Networking the Metaverse: Exploring VR, AR Requirements

4 Steps to Take Post Moving Your Contact Center to the Cloud

Customer Experience

4 Steps to Take Post Moving Your Contact Center to the Cloud

4 Steps to Take Post Moving Your Contact Center to the Cloud

Horizons, Holograms, and Headsets: What’s Next in VR/AR

AI Collaboration

Horizons, Holograms, and Headsets: What’s Next in VR/AR

Horizons, Holograms, and Headsets: What’s Next in VR/AR

AR's Ascension as a Collaboration Tool

AI Collaboration

AR's Ascension as a Collaboration Tool

AR's Ascension as a Collaboration Tool

Virtual and Augmented Reality's Ascension for Collaboration

AI Collaboration

Virtual and Augmented Reality's Ascension for Collaboration

Virtual and Augmented Reality's Ascension for Collaboration

AR’s Ascension as a Collaboration Tool 2021

AR’s Ascension as a Collaboration Tool 2021

AR’s Ascension as a Collaboration Tool 2021

A business man using VR

Facebook Workrooms: Welcome to the Metaverse

Facebook Workrooms: Welcome to the Metaverse

A business person wearing a VR headset

Virtual and Augmented Reality's Ascension as Collaboration Tools

Virtual and Augmented Reality's Ascension as Collaboration Tools

Alex Kipman, technical fellow for Microsoft, giving a keynote presentation in a virtual reality environment.

Microsoft Mesh to Ignite VR for Collaboration

Microsoft Mesh to Ignite VR for Collaboration

CIO strategy planning

Workflow Automation

CIOs Dish on Doing the Job During & After Quarantine

CIOs Dish on Doing the Job During & After Quarantine

Video Conferencing

The Excessive Need for Virtual Reality: Why Now?

The Excessive Need for Virtual Reality: Why Now?

A person tapping an IoT icon

Customer Experience

IoT in Action: From Homes to Enterprises

IoT in Action: From Homes to Enterprises

Does Mitel Have 'A Killer App' in the Making?

Telecommunication Technology

Does Mitel Have 'A Killer App' in the Making?

Does Mitel Have 'A Killer App' in the Making?

Chromiium Edge on a Mac

Digital Workplace

Browser Wars: If You Can’t Beat ‘Em, Join ‘Em

Browser Wars: If You Can’t Beat ‘Em, Join ‘Em

Global network

Network Technology

SD-WAN: Yes, It's a Revolution Alright

SD-WAN: Yes, It's a Revolution Alright

Investigating Microsoft Teams

Investigating Microsoft Teams

Telecommunication Technology

Navigating Disruption, Synergizing with Tech

Navigating Disruption, Synergizing with Tech

Enterprise Connect

Mar 17 - Mar 20, 2025

Mar 17 - Mar 20, 2025

As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. Register with Promo Code CONNECT25 to save $200 on Conference passes.