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No Jitter Roll: NICE Debuts Two CX-focused Products, Talkdesk Enhances Retail, Neat Centers on Audio Updates
Customer Experience
No Jitter Roll: NICE Debuts Two CX-focused Products, Talkdesk Enhances Retail, Neat Centers on Audio UpdatesNo Jitter Roll: NICE Debuts Two CX-focused Products, Talkdesk Enhances Retail, Neat Centers on Audio Updates

NICE debuted a new UCaaS product and an AI-powered CX solution, Talkdesk extends generative AI into its Retail suite, Neat rolls out audio upgrades to Neat Center.

byMatt Vartabedian
Jun 14, 2024
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6 Min Read
Empowering Agents: AI-Driven Coaching Drive Contact Center Excellence
Customer Experience
Empowering Agents: AI-Driven Coaching Drive Contact Center ExcellenceEmpowering Agents: AI-Driven Coaching Drive Contact Center Excellence
byNathan Eddy
Jun 13, 2024
5 Min Read
I’ll Have My Digital Twin Email Your Digital Twin
Workspace
I’ll Have My Digital Twin Email Your Digital TwinI’ll Have My Digital Twin Email Your Digital Twin
byLisa Schmeiser
Jun 13, 2024
3 Min Read
Zingly Emerges from Stealth Mode to Disrupt the Contact Center Industry
Customer Experience
Zingly Emerges from Stealth Mode to Disrupt the Contact Center IndustryZingly Emerges from Stealth Mode to Disrupt the Contact Center Industry
byZeus Kerravala
Jun 12, 2024
5 Min Read
Generative AI: Not the Droids You Are Looking For
Assistants & Copilots
Generative AI: Not the Droids You Are Looking ForGenerative AI: Not the Droids You Are Looking For
byDave Michels
Jun 12, 2024
6 Min Read
Lessons Learned from Applying AI in the Customer Service Field
Customer Experience
Lessons Learned from Applying AI in the Customer Service FieldLessons Learned from Applying AI in the Customer Service Field
byTim Zarkovacki
Jun 11, 2024
4 Min Read
AI in the Work Environment? Be Mindful.
Employee Experience
AI in the Work Environment? Be Mindful.
AI in the Work Environment? Be Mindful.
Jun 11, 2024
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5 Min Read
byMartha Buyer
Abstract drawing to represent customer data coming into one platform
Customer Experience
Centralizing Customer Data: Bridges Between Data, IT Teams
Centralizing Customer Data: Bridges Between Data, IT Teams
Jun 10, 2024
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4 Min Read
byNathan Eddy
Recalling the Dead Past
Assistants & Copilots
Recalling the Dead Past
Recalling the Dead Past
Jun 10, 2024
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6 Min Read
byDave Michels
No Jitter Roll: Zoho’s updates to their collaboration solutions, Meaning’s partnership with Five9, and Convoso launches CallCatalyst
Customer Experience
No Jitter Roll: Zoho’s updates to their collaboration solutions, Meaning’s partnership with Five9, and Convoso launches CallCatalyst
No Jitter Roll: Zoho’s updates to their collaboration solutions, Meaning’s partnership with Five9, and Convoso launches CallCatalyst
Jun 7, 2024
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3 Min Read
byHannah Warfel
Gen AI: From Value to ROI, Securely
AI Voice
Gen AI: From Value to ROI, Securely
Gen AI: From Value to ROI, Securely
Jun 7, 2024
|
2 Min Read
byEric Krapf
Collage illustration customer experience across different channels
Sponsored Content
Power a More Personalized CX with Zero-and-First-Party Data
Power a More Personalized CX with Zero-and-First-Party Data
Jun 7, 2024
|
3 Min Read
byJessica Nath, Contact Center Specialist at Twilio
NICE logo
Ccaas
What to expect from NICE Interactions 2024
What to expect from NICE Interactions 2024
Jun 6, 2024
|
4 Min Read
byZeus Kerravala
Look, it's artificial intelligence on the screen, ably assisting us
AI Voice
Is Generative AI Ready to Talk to Your Customers?
Is Generative AI Ready to Talk to Your Customers?
Jun 6, 2024
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6 Min Read
byBlair Pleasant
When AI Assistants Work For Us -- And When We Check Their Work
AI Voice
When AI Assistants Work For Us -- And When We Check Their Work
When AI Assistants Work For Us -- And When We Check Their Work
Jun 6, 2024
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3 Min Read
byLisa Schmeiser
Contact center agents
Customer Experience
Five9 Extends Service Cloud Voice Integration to Salesforce Einstein
Five9 Extends Service Cloud Voice Integration to Salesforce Einstein
Jun 5, 2024
|
4 Min Read
bySheila McGee-Smith
Talkdesk Unveils Navigator at Customer Contact Week 2024
Customer Experience
Talkdesk Unveils Navigator at Customer Contact Week 2024
Talkdesk Unveils Navigator at Customer Contact Week 2024
Jun 5, 2024
|
4 Min Read
byZeus Kerravala
Customer Experience and Hybrid Work Highlights Webex News at Cisco Live
Customer Experience
Customer Experience and Hybrid Work Highlights Webex News at Cisco Live
Customer Experience and Hybrid Work Highlights Webex News at Cisco Live
Jun 5, 2024
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5 Min Read
byZeus Kerravala
Photo showing use of conversational AI with mobile user
AI Voice
AI and Customer Onboarding: Enhancing Efficiency, Engagement
AI and Customer Onboarding: Enhancing Efficiency, Engagement
Jun 4, 2024
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4 Min Read
byNathan Eddy
Someone holding a cloud icon with various technology icons
CRM
Microsoft Debuts Dynamics Contact Center, a Copilot-First CCaaS
Microsoft Debuts Dynamics Contact Center, a Copilot-First CCaaS
Jun 4, 2024
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5 Min Read
bySheila McGee-Smith
How AI Will Support Your Communications Technology Expense Management
Telecommunication Technology
How AI Will Support Your Communications Technology Expense Management
How AI Will Support Your Communications Technology Expense Management
Jun 3, 2024
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4 Min Read
byJane Laino
Preparing for a Post-Quantum World
Data Governance
Preparing for a Post-Quantum World
Preparing for a Post-Quantum World
Jun 3, 2024
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4 Min Read
byIrwin Lazar
No Jitter Roll: Amazon Connect and Tonic.ai Announce Lake-front Views, CallTower Makes Operator Connect Easier
Assistants & Copilots
No Jitter Roll: Amazon Connect and Tonic.ai Announce Lake-front Views, CallTower Makes Operator Connect Easier
No Jitter Roll: Amazon Connect and Tonic.ai Announce Lake-front Views, CallTower Makes Operator Connect Easier
May 31, 2024
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5 Min Read
byMatt Vartabedian
Digital Assistant working on computer
AI & Automation
Do Something About AI—But Know What You’re Doing
Do Something About AI—But Know What You’re Doing
May 31, 2024
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3 Min Read
byEric Krapf
Someone rating customer service
Customer Experience
How VPNs Impact CX Management – And What to Do About It
How VPNs Impact CX Management – And What to Do About It
May 30, 2024
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6 Min Read
byTom Nolle
Building Breaks into Workplace Culture May Build Long-Term Workforce Success
Employee Experience
Building Breaks into Workplace Culture May Build Long-Term Workforce Success
Building Breaks into Workplace Culture May Build Long-Term Workforce Success
May 30, 2024
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2 Min Read
byLisa Schmeiser
Meet the Poly Studio G62 system – Modular, Green, Easy to Set Up
Video Conferencing
Meet the Poly Studio G62 system – Modular, Green, Easy to Set Up
Meet the Poly Studio G62 system – Modular, Green, Easy to Set Up
May 30, 2024
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2 Min Read
byDave Michels
To Communicate What Enterprise Communications Is, Start With the Name
Customer Experience
To Communicate What Enterprise Communications Is, Start With the Name
To Communicate What Enterprise Communications Is, Start With the Name
May 28, 2024
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6 Min Read
byDave Michels
No Jitter Roll: SIPPIO and Clerk Chat have a new messaging solution and Veritone’s AI solutions debut on AWS Marketplace
Telecommunication Technology
No Jitter Roll: SIPPIO and Clerk Chat have a new messaging solution and Veritone’s AI solutions debut on AWS Marketplace
No Jitter Roll: SIPPIO and Clerk Chat have a new messaging solution and Veritone’s AI solutions debut on AWS Marketplace
May 24, 2024
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3 Min Read
byHannah Warfel
How Much Can AI Improve Productivity?
AI & Automation
How Much Can AI Improve Productivity?
How Much Can AI Improve Productivity?
May 24, 2024
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3 Min Read
byEric Krapf
Survey Says: the Employees Are Not Okay
Employee Experience
Survey Says: the Employees Are Not Okay
Survey Says: the Employees Are Not Okay
May 23, 2024
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2 Min Read
byLisa Schmeiser
There Are Always Unexpected Costs in Free Consulting
Workspace
There Are Always Unexpected Costs in Free Consulting
There Are Always Unexpected Costs in Free Consulting
May 23, 2024
|
4 Min Read
byMelissa Swartz
The Future of Work – No, Really
Workspace
The Future of Work – No, Really
The Future of Work – No, Really
May 22, 2024
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5 Min Read
byDave Michels
The Future of VR in Enterprise Collaboration Isn’t Clear
Video Conferencing
The Future of VR in Enterprise Collaboration Isn’t Clear
The Future of VR in Enterprise Collaboration Isn’t Clear
May 22, 2024
|
5 Min Read
byTom Brannen
No Jitter Midroll: Logitech Debuts MeetUp 2
Workspace
No Jitter Midroll: Logitech Debuts MeetUp 2
No Jitter Midroll: Logitech Debuts MeetUp 2
May 21, 2024
|
4 Min Read
byMatt Vartabedian

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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