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Summertime, and the Zooming Is Easy

Employee Experience

Summertime, and the Zooming Is Easy Summertime, and the Zooming Is Easy

The flexible workplace has been great for employees’ perceptions of greater work-life balance – but there’s something to be said for completely disengaging from any workplace.

byLisa Schmeiser

Jul 19, 2024

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3 Min Read

Pay Down Your Technical Debt Before Implementing Gen AI

AI & Automation

Pay Down Your Technical Debt Before Implementing Gen AI Pay Down Your Technical Debt Before Implementing Gen AI

byMatt Vartabedian

Jul 18, 2024

5 Min Read

AI in the Enterprise – Are We Missing the Best Use Case of All?

Employee Experience

AI in the Enterprise – Are We Missing the Best Use Case of All?AI in the Enterprise – Are We Missing the Best Use Case of All?

Jul 17, 2024

8 Min Read

Customer Experience

Big News from Avaya -- With Some Bigger Questions Big News from Avaya -- With Some Bigger Questions

byZeus Kerravala

Jul 16, 2024

7 Min Read

AWS Climbs to New Heights with Gen AI Updates, Zoom Automates Workflows, Sennheiser Debuts Zoom Room Certified Bars and Avaya's CEO to Retire

Workflow Automation

No Jitter Roll: AWS Climbs to New Heights with Gen AI Updates, Zoom Automates Workflows, Sennheiser Debuts Zoom Room Certified Bars and Avaya's CEO to Retire No Jitter Roll: AWS Climbs to New Heights with Gen AI Updates, Zoom Automates Workflows, Sennheiser Debuts Zoom Room Certified Bars and Avaya's CEO to Retire

byMatt Vartabedian

Jul 12, 2024

9 Min Read

How Cloud Security Impacts Customer Experience

Customer Experience

How Cloud Security Impacts Customer Experience How Cloud Security Impacts Customer Experience

Jul 12, 2024

5 Min Read

How Will Every Company Invest Its AI Time Savings?

Assistants & Copilots

How Will Every Company Invest Its AI Time Savings?

How Will Every Company Invest Its AI Time Savings?

byLisa Schmeiser

Customer Experience

Avaya Transformation: Are We There Yet?

Avaya Transformation: Are We There Yet?

CX Doesn’t Matter

Customer Experience

CX Doesn’t Matter

CX Doesn’t Matter

Microsoft Copilot Compared to Apple Intelligence – What You Need to Know

Microsoft Copilot Compared to Apple Intelligence – What You Need to Know

Microsoft Copilot Compared to Apple Intelligence – What You Need to Know

byKevin Kieller

Making Self Service a Win-Win for Businesses and Customers

Customer Experience

Making Self Service a Win-Win for Businesses and Customers

Making Self Service a Win-Win for Businesses and Customers

byBlair Pleasant

Shape Your CX Roadmap With These Eight Steps

Customer Experience

Shape Your CX Roadmap With These Eight Steps

Shape Your CX Roadmap With These Eight Steps

byNicolas De Kouchkovsky

No Jitter Roll: Microsoft’s Copilot-Driven Dynamic 365 Contact Center Now Generally Available, Pricing Revealed

Customer Experience

No Jitter Roll: Microsoft’s Copilot-Driven Dynamic 365 Contact Center Now Generally Available, Pricing Revealed

No Jitter Roll: Microsoft’s Copilot-Driven Dynamic 365 Contact Center Now Generally Available, Pricing Revealed

byHannah Warfel

Chatbots and Generative AI

Customer Experience

Integrating Conversational User Interfaces Drives Efficiency, Customer Satisfaction

Integrating Conversational User Interfaces Drives Efficiency, Customer Satisfaction

RIP, Desktop Computing as a Metaphor

RIP, Desktop Computing as a Metaphor

RIP, Desktop Computing as a Metaphor

byLisa Schmeiser

Someone using a phone app

Connected Workspaces Getting Smarter and Smarter

Connected Workspaces Getting Smarter and Smarter

Can AI Save the Metaverse?

AI Collaboration

Can AI Save the Metaverse?

Can AI Save the Metaverse?

Generative AI Security and Compliance Concerns Growing

AI & Automation

Generative AI Security and Compliance Concerns Growing

Generative AI Security and Compliance Concerns Growing

Conversations in Collaboration: Omdia’s Bradley Shimmin on AI Factories – They’re Much More Than You Think

Conversations in Collaboration: Omdia’s Bradley Shimmin on AI Factories – They’re Much More Than You Think

Conversations in Collaboration: Omdia’s Bradley Shimmin on AI Factories – They’re Much More Than You Think

byMatt Vartabedian

7 innovative ways to modernize your IVR

Sponsored Content

7 innovative ways to modernize your IVR

7 innovative ways to modernize your IVR

byJason Spulak, Voice Product Marketing at Twilio

No Jitter Roll: SIPPIO Announces CX Enhancements to Teams, InMoment Releases AI Capabilities for Contact Centers, and Humach releases mAI Pilot

Customer Experience

No Jitter Roll: SIPPIO Announces CX Enhancements to Teams, InMoment Releases AI Capabilities for Contact Centers, and Humach releases mAI Pilot

No Jitter Roll: SIPPIO Announces CX Enhancements to Teams, InMoment Releases AI Capabilities for Contact Centers, and Humach releases mAI Pilot

byHannah Warfel

How OpenAI Could Shape the Next Wave of Collaborative Platforms

How OpenAI Could Shape the Next Wave of Collaborative Platforms

How OpenAI Could Shape the Next Wave of Collaborative Platforms

Three AIs Walked into a Bar…

Assistants & Copilots

Three AIs Walked into a Bar…

Three AIs Walked into a Bar…

Hybrid work meeting

Employee Experience

Ensuring Everyone Knows the Rules of (Employee) Engagement

Ensuring Everyone Knows the Rules of (Employee) Engagement

byLisa Schmeiser

Someone rating customer service

Promise and Perils of Sentiment Analysis

Promise and Perils of Sentiment Analysis

The Unstoppable Convergence: Integrating Cybersecurity and Business Operations

Telecommunication Technology

The Unstoppable Convergence: Integrating Cybersecurity and Business Operations

The Unstoppable Convergence: Integrating Cybersecurity and Business Operations

Why It Pays to Pay Attention to Contracts

Telecommunication Technology

Why It Pays to Pay Attention to Contracts

Why It Pays to Pay Attention to Contracts

Zoholics 2024: How the Company Models a Different Path to Success

Zoholics 2024: How the Company Models a Different Path to Success

Zoholics 2024: How the Company Models a Different Path to Success

AI technology

Customer Experience

For Gen AI to Succeed, Data Has to Come First

For Gen AI to Succeed, Data Has to Come First

No Jitter Roll: Highlighting Hardware for AI Factories; CCaaS and Mobile Device Management

No Jitter Roll: Highlighting Hardware for AI Factories; CCaaS and Mobile Device Management

No Jitter Roll: Highlighting Hardware for AI Factories; CCaaS and Mobile Device Management

byMatt Vartabedian

Artificial intelligence

CX Leaders and Data Analytics: Boosting Customer Retention

CX Leaders and Data Analytics: Boosting Customer Retention

RTO Battles Continue as Workers Outline Benefits to Hybrid, Remote Modes

RTO Battles Continue as Workers Outline Benefits to Hybrid, Remote Modes

RTO Battles Continue as Workers Outline Benefits to Hybrid, Remote Modes

byLisa Schmeiser

Customer Experience

Unpacking NICE Mpower

Unpacking NICE Mpower

bySheila McGee-Smith

At Interactions, NICE Says, “Put Up Your Dukes” to the UC Industry

At Interactions, NICE Says, “Put Up Your Dukes” to the UC Industry

At Interactions, NICE Says, “Put Up Your Dukes” to the UC Industry

byZeus Kerravala

Picture of WAN switch

Telecommunication Technology

What Are the Infrastructure Implications of AI?

What Are the Infrastructure Implications of AI?

Enterprise Connect

Mar 17 - Mar 20, 2025

Mar 17 - Mar 20, 2025

As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. Register with Promo Code CONNECT25 to save $200 on Conference passes.