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AI & Automation
No Jitter Roll: GoTo Intros AI Features, Bevy of CX DealsNo Jitter Roll: GoTo Intros AI Features, Bevy of CX Deals

GoTo adds AI features, Genesys and Mitel partner, RingCentral and BT partner; a Pegasystems survey finds CX worsened in last 10 years.

Feb 21, 2025
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1 Min Read
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Contact Centers
RingCentral Debuts AI Receptionist, AIRRingCentral Debuts AI Receptionist, AIR
byZeus Kerravala
Feb 20, 2025
1 Min Read
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AI & Automation
ZohoDay25 – The AD Era, Build Vs. Buy, and Playing the Long GameZohoDay25 – The AD Era, Build Vs. Buy, and Playing the Long Game
byJon Arnold
Feb 13, 2025
1 Min Read
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AI & Automation
How AI Is Set to Transform Enterprise CommunicationsHow AI Is Set to Transform Enterprise Communications
byNathan Eddy
Feb 12, 2025
1 Min Read
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AI & Automation
Webex Bolsters its EX and CX Solutions at Cisco Live AmsterdamWebex Bolsters its EX and CX Solutions at Cisco Live Amsterdam
byZeus Kerravala
Feb 11, 2025
1 Min Read
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AI & Automation
Conversations in Collaboration: Gartner’s Tom Coshow on AI Agents and Agentic AIConversations in Collaboration: Gartner’s Tom Coshow on AI Agents and Agentic AI
byMatthew Vartabedian
Feb 11, 2025
1 Min Read
Digital Workplace
"Busy Work" May Be a Stand In For Wider Workflow Woes
"Busy Work" May Be a Stand In For Wider Workflow Woes
Feb 6, 2025
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1 Min Read
byLisa Schmeiser
AI & Automation
AI Doesn’t Need to Feel Your Pain. It Needs to Solve Your Problem
AI Doesn’t Need to Feel Your Pain. It Needs to Solve Your Problem
Feb 5, 2025
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1 Min Read
byBlair Pleasant
Digital Workplace
AI-Powered Meeting Tech: Cost Cutter or Superfluous Expense?
AI-Powered Meeting Tech: Cost Cutter or Superfluous Expense?
Feb 3, 2025
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1 Min Read
byNathan Eddy
AI & Automation
No Jitter Roll: Kore.ai Adds AI Agents, Intermedia Debuts Contact Center for Teams
No Jitter Roll: Kore.ai Adds AI Agents, Intermedia Debuts Contact Center for Teams
Jan 31, 2025
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1 Min Read
byMatthew Vartabedian
AI & Automation
ServiceNow on Orchestrating a Symphony of AI Agents
ServiceNow on Orchestrating a Symphony of AI Agents
Jan 29, 2025
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1 Min Read
byMatt Vartabedian
AI & Automation
AI Calling; Please Hold
AI Calling; Please Hold
Jan 29, 2025
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1 Min Read
byDave Michels
AI & Automation
Calculating the Return on Generative AI Investment
Calculating the Return on Generative AI Investment
Jan 23, 2025
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1 Min Read
byIrwin Lazar
AI & Automation
No Jitter Roll: Responsible AI Practices and New GenAI Helpers
No Jitter Roll: Responsible AI Practices and New GenAI Helpers
Jan 23, 2025
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1 Min Read
byHannah Warfel, Associate Editor
AI & Automation
Conversations in Collaboration: Peter Bailis with Google Cloud on Using AI Agents for Business Intelligence and Analytics
Conversations in Collaboration: Peter Bailis with Google Cloud on Using AI Agents for Business Intelligence and Analytics
Jan 21, 2025
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1 Min Read
byMatthew Vartabedian
AI & Automation
No Jitter Roll: Box Intros AI Features, WorkJam Adds Video and AI
No Jitter Roll: Box Intros AI Features, WorkJam Adds Video and AI
Jan 17, 2025
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1 Min Read
byMatt Vartabedian
AI & Automation
NVIDIA Enters the CX Arena With a Blueprint for AI Customer Assistants
Nvidia Enters the CX Arena With a Blueprint for AI Customer Assistants
Jan 17, 2025
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1 Min Read
byZeus Kerravala
AI & Automation
Microsoft Intros Copilot Chat; Google Cuts AI Prices for Workspace
Microsoft Intros Copilot Chat; Google Cuts AI Prices for Workspace
Jan 16, 2025
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1 Min Read
byMatthew Vartabedian
AI & Automation
No Jitter Roll: NVIDIA Announces New Language Model Products, Accenture Releases AI Refinery for Industry, and EdgeRunner AI and Intel Partner for AI PCs
No Jitter Roll: NVIDIA Announces New Language Model Products, Accenture Releases AI Refinery for Industry, and EdgeRunner AI and Intel Partner for AI PCs
Jan 10, 2025
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1 Min Read
byHannah Warfel, Associate Editor
AI & Automation
When the AI Copilot Is Talked About Like a Colleague
When the AI Copilot Is Talked About Like a Colleague
Jan 10, 2025
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1 Min Read
byLisa Schmeiser
Sponsored Content
Think you’re too small for GenAI? Think Again!
Think you’re too small for GenAI? Think Again!
Jan 10, 2025
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1 Min Read
byNuri Gocay, Local Measure
AI & Automation
Conversations in Collaboration: Day 0’s Raj Gajwani on Agentic AI and CX
Conversations in Collaboration: Day 0’s Raj Gajwani on Agentic AI and CX
Jan 10, 2025
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1 Min Read
byMatt Vartabedian
State of AI: Where Do We Go From Here?
AI & Automation
State of AI: Where Do We Go From Here?
State of AI: Where Do We Go From Here?
Dec 27, 2024
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1 Min Read
No Jitter Roll: CallRail Tracks Leads from AI-powered Search Engines, Grammarly to Acquire Coda and SIPPIO Partners with Mutare
AI & Automation
No Jitter Roll: CallRail Tracks Leads from AI-powered Search Engines, Grammarly to Acquire Coda and SIPPIO Partners with Mutare
No Jitter Roll: CallRail Tracks Leads from AI-powered Search Engines, Grammarly to Acquire Coda and SIPPIO Partners with Mutare
Dec 20, 2024
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1 Min Read
byMatt Vartabedian
Contact center agent showing frustration
AI & Automation
2024: The New World of Work Has Some New Challenges
2024: The New World of Work Has Some New Challenges
Dec 19, 2024
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1 Min Read
byLisa Schmeiser
Ask an Analyst: 2024 Trends in Generative AI
AI & Automation
Ask an Analyst: 2024 Trends in Generative AI
Ask an Analyst: 2024 Trends in Generative AI
Dec 17, 2024
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1 Min Read
No Jitter Midroll: Google Cloud Launches Agentspace
AI & Automation
No Jitter Midroll: Google Cloud Launches Agentspace
No Jitter Midroll: Google Cloud Launches Agentspace
Dec 13, 2024
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1 Min Read
byMatt Vartabedian
AI Needs to Reduce Errors – Or Everyone Will Pay the Price
AI Voice
AI Needs to Reduce Errors – Or Everyone Will Pay the Price
AI Needs to Reduce Errors – Or Everyone Will Pay the Price
Dec 10, 2024
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1 Min Read
byMartha Buyer
Agentic AI Represents an IVR Revolution
AI & Automation
Agentic AI Represents an IVR Revolution
Agentic AI Represents an IVR Revolution
Dec 10, 2024
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1 Min Read
byDave Michels
Sippio Beacon Aims to Improve the Process of Producing and Quoting Orders
Workflow Automation
Sippio Beacon Aims to Improve the Process of Producing and Quoting Orders
Sippio Beacon Aims to Improve the Process of Producing and Quoting Orders
Dec 2, 2024
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1 Min Read
byZeus Kerravala
AI Rapidly Reshapes Contact Center Agents’ Responsibilities
AI & Automation
AI Rapidly Reshapes Contact Center Agents’ Responsibilities
AI Rapidly Reshapes Contact Center Agents’ Responsibilities
Nov 27, 2024
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1 Min Read
byRobin Gareiss
Generative AI apps
AI & Automation
No Jitter Roll: Microsoft Expands Multiple Partnerships
No Jitter Roll: Microsoft Expands Multiple Partnerships
Nov 22, 2024
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1 Min Read
byHannah Warfel, Associate Editor
Slack Templates Target the Improvable and Repeatable Parts of Jobs
Workflow Automation
Slack Templates Target the Improvable and Repeatable Parts of Jobs
Slack Templates Target the Improvable and Repeatable Parts of Jobs
Nov 19, 2024
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1 Min Read
byLisa Schmeiser
ServiceNow
AI & Automation
No Jitter Midroll: ServiceNow Adds More Than 150 Gen AI Features
No Jitter Midroll: ServiceNow Adds More Than 150 Gen AI Features
Nov 13, 2024
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1 Min Read
byMatt Vartabedian
cogs on digital background to show automation
AI & Automation
AI – Here to Help the Humans Avoid Tedium As They Build Agents
AI – Here to Help the Humans Avoid Tedium As They Build Agents
Nov 12, 2024
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1 Min Read
byLisa Schmeiser

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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