Nuri is a seasoned leader in technical strategy and customer experience with over 20 years of global leadership across organizations such as Cisco, Expedia, and Amazon Web Services. While orchestrating large-scale CX strategies, Nuri has excelled in product management for contact center platforms, emphasizing feature adoption, integrations, and enhancing customer and agent experiences. Nuri is currently the Chief Solutions Officer at Local Measure, owning the architectural standards and technical best practices for a global Amazon Connect service delivery partner. He lives in Detroit, Michigan.