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What We Can Read in the Shifting Pattern of Tech Jobs
Workspace
What We Can Read in the Shifting Pattern of Tech JobsWhat We Can Read in the Shifting Pattern of Tech Jobs

While companies are quick to cite AI in job reductions, the truth is a little trickier to discern, and requires looking at how well some technologies are meeting current and anticipated business needs.

byTom Nolle
Feb 26, 2024
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1 Min Read
Digital Assistant working on computer
Assistants & Copilots
No Jitter Roll: Gen AI Dominates News with New Products from Adobe, CallRail Labs, NextPlane and moreNo Jitter Roll: Gen AI Dominates News with New Products from Adobe, CallRail Labs, NextPlane and more
byMatt Vartabedian
Feb 23, 2024
1 Min Read
Image illustrating the connectivity of AI
AI & Automation
Gen AI: When It Will Come Down to CostGen AI: When It Will Come Down to Cost
byEric Krapf
Feb 23, 2024
1 Min Read
Your Guide to Piloting Microsoft Copilot
AI Voice
Your Guide to Piloting Microsoft CopilotYour Guide to Piloting Microsoft Copilot
byKevin Kieller
Feb 21, 2024
1 Min Read
Assessing Gen AI's Impact in the Contact Center, Part 2
AI Collaboration
Assessing Gen AI's Impact in the Contact Center, Part 2Assessing Gen AI's Impact in the Contact Center, Part 2
byMatt Vartabedian
Feb 16, 2024
1 Min Read
Look, it's artificial intelligence on the screen, ably assisting us
Team Messaging
No Jitter Roll: AI News from Slack, Otter.ai, Medallia and ConversicaNo Jitter Roll: AI News from Slack, Otter.ai, Medallia and Conversica
byMatt Vartabedian
Feb 16, 2024
1 Min Read
Person looking at screen that reads 'ChatGPT'
AI & Automation
Don't Ask ChatGPT for Your AI Implementation Plan
Don't Ask ChatGPT for Your AI Implementation Plan
Feb 15, 2024
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1 Min Read
byLisa Schmeiser
The Frictionless Work Experience: AI and WEX Apps
Workspace
The Frictionless Work Experience: AI and WEX Apps
The Frictionless Work Experience: AI and WEX Apps
Feb 15, 2024
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1 Min Read
byNathan Eddy
Assessing Gen AI's Impact in the Contact Center, Part 1
AI Collaboration
Assessing Gen AI's Impact in the Contact Center, Part 1
Assessing Gen AI's Impact in the Contact Center, Part 1
Feb 15, 2024
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1 Min Read
byMatt Vartabedian
Image illustrating how artificial intelligence integrates with other systems
AI Voice
Deploying—and Adopting—Gen AI-based Assistants
Deploying—and Adopting—Gen AI-based Assistants
Feb 15, 2024
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1 Min Read
byEric Krapf
How AI May Be Creating the Future of Video
AI Voice
How AI May Be Creating the Future of Video
How AI May Be Creating the Future of Video
Feb 12, 2024
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1 Min Read
bySteve Vonder Haar
AI and CX Lead the Way for Best of Enterprise Connect
AI Voice
AI and CX Lead the Way for Best of Enterprise Connect
AI and CX Lead the Way for Best of Enterprise Connect
Feb 9, 2024
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1 Min Read
byEric Krapf
Conversations in Collaboration: Glean’s Arvind Jain on Searching Enterprise Data
AI Collaboration
Conversations in Collaboration: Glean’s Arvind Jain on Searching Enterprise Data
Conversations in Collaboration: Glean’s Arvind Jain on Searching Enterprise Data
Feb 8, 2024
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1 Min Read
byMatt Vartabedian
Illustration showing network automation
AI & Automation
How Gen AI Will Transform UC Application Management
How Gen AI Will Transform UC Application Management
Feb 6, 2024
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1 Min Read
byIrwin Lazar
A business man using VR
AI Voice
The Future of Work is Here Now – Are You Ready for It?
The Future of Work is Here Now – Are You Ready for It?
Feb 1, 2024
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1 Min Read
byJon Arnold
Virtual Agents, Digital Assistants: Embracing the Future
AI Voice
Virtual Agents, Digital Assistants: Embracing the Future
Virtual Agents, Digital Assistants: Embracing the Future
Jan 30, 2024
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1 Min Read
byNathan Eddy
Big data in the cloud
AI & Automation
See the Promise and Pitfalls of AI
See the Promise and Pitfalls of AI
Jan 26, 2024
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1 Min Read
byEric Krapf
What to Expect From AI in Business Communications in 2024
AI Voice
What to Expect From AI in Business Communications in 2024
What to Expect From AI in Business Communications in 2024
Jan 23, 2024
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1 Min Read
byBlair Pleasant
Zoom logo
Video Conferencing
What is Zoom AI Companion?
What is Zoom AI Companion?
Jan 19, 2024
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1 Min Read
byNo Jitter Staff
No Jitter Roll: Microsoft Copilot Receives New Features, Cognigy Available in Azure Marketplace, and Nureva Collaborates with MAXHUB
AI Collaboration
No Jitter Roll: Microsoft Copilot Receives New Features, Cognigy Available in Azure Marketplace, and Nureva Collaborates with MAXHUB
No Jitter Roll: Microsoft Copilot Receives New Features, Cognigy Available in Azure Marketplace, and Nureva Collaborates with MAXHUB
Jan 19, 2024
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1 Min Read
byMatt Vartabedian
Photo illustrating customer insights
Customer Experience
2024 Customer Engagement: AI and Automation Reshape the Market Landscape
2024 Customer Engagement: AI and Automation Reshape the Market Landscape
Jan 16, 2024
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1 Min Read
byMila D'Antonio
Gearing Up for a Big Year of Innovation
Customer Experience
Gearing Up for a Big Year of Innovation
Gearing Up for a Big Year of Innovation
Jan 12, 2024
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1 Min Read
byEric Krapf
Worker at Desk with Computer
AI & Automation
AI Won't Eliminate Our Jobs -- It Will Expand Them
AI Won't Eliminate Our Jobs -- It Will Expand Them
Jan 11, 2024
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1 Min Read
byLisa Schmeiser
NICE Enhances Generative AI in CXone Fall Release, Logitech Sight Gains Teams and Zoom Certification, Crestron and Sennheiser Integrate for Room Audio
Customer Experience
No Jitter Roll: NICE Enhances Generative AI in CXone Fall Release, Logitech Sight Gains Teams and Zoom Certification, Crestron and Sennheiser Integrate for Room Audio
No Jitter Roll: NICE Enhances Generative AI in CXone Fall Release, Logitech Sight Gains Teams and Zoom Certification, Crestron and Sennheiser Integrate for Room Audio
Jan 5, 2024
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1 Min Read
byMatt Vartabedian
AI-generated head is seen translating data into speech
AI Voice
AI-Generated Transcription Still Requires Human Oversight
AI-Generated Transcription Still Requires Human Oversight
Jan 5, 2024
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1 Min Read
byNathan Eddy
AI's Use for Employee Experience Continues to Grow
Employee Experience
AI's Use for Employee Experience Continues to Grow
AI's Use for Employee Experience Continues to Grow
Jan 4, 2024
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1 Min Read
byBeth Schultz
The Year That Was In: Generative AI for Unified Communications and Customer Experience
Customer Experience
The Year That Was In: Generative AI for Unified Communications and Customer Experience
The Year That Was In: Generative AI for Unified Communications and Customer Experience
Jan 4, 2024
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1 Min Read
byMatt Vartabedian
Brace for an AI Backlash and Embrace Virtual Spaces in 2024
AI Voice
Brace for an AI Backlash and Embrace Virtual Spaces in 2024
Brace for an AI Backlash and Embrace Virtual Spaces in 2024
Dec 26, 2023
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1 Min Read
byJon Arnold
Microsoft Copilot
Assistants & Copilots
Microsoft 365 Copilot: How The AI-Powered Assistant Boosts Productivity
Microsoft 365 Copilot: How The AI-Powered Assistant Boosts Productivity
Dec 21, 2023
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1 Min Read
byNo Jitter Staff
2023 in Review: Enterprises Focusing on How Data Was Used in Gen AI
AI & Automation
2023 in Review: Enterprises Focusing on How Data Was Used in Gen AI
2023 in Review: Enterprises Focusing on How Data Was Used in Gen AI
Dec 21, 2023
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1 Min Read
byMatt Vartabedian
teamwork - collaboration
AI Collaboration
Conversations in Collaboration 2023
Conversations in Collaboration 2023
Dec 20, 2023
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1 Min Read
byMatt Vartabedian
Ask an Analyst: Omdia’s Mila D’Antonio on Generative AI, Contact Center and Customer Experience Trends in 2023
Customer Experience
Ask an Analyst: Omdia’s Mila D’Antonio on Generative AI, Contact Center and Customer Experience Trends in 2023
Ask an Analyst: Omdia’s Mila D’Antonio on Generative AI, Contact Center and Customer Experience Trends in 2023
Dec 19, 2023
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1 Min Read
byMatt Vartabedian
AI technology
AI Voice
A Nuanced View of Generative AI
A Nuanced View of Generative AI
Dec 15, 2023
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1 Min Read
byEric Krapf
No Jitter Roll: Salesforce Improves Einstein, Sprinklr Makes Business More Conversant, Helpshift Adds Multilingual Support
Assistants & Copilots
No Jitter Roll: Salesforce Improves Einstein, Sprinklr Makes Business More Conversant, Helpshift Adds Multilingual Support
No Jitter Roll: Salesforce Improves Einstein, Sprinklr Makes Business More Conversant, Helpshift Adds Multilingual Support
Dec 15, 2023
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1 Min Read
byMatt Vartabedian
A graphic that says AI
Assistants & Copilots
No Jitter Roll: Zoom Enhances Contact Center Suite, CommBox Launches new Era AI
No Jitter Roll: Zoom Enhances Contact Center Suite, CommBox Launches new Era AI
Dec 8, 2023
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1 Min Read
byMatt Vartabedian

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How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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