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AI Voice
Generative AI in Collaboration: Reality CheckGenerative AI in Collaboration: Reality Check

Generative AI assistants have arrived, but adoption, and value are TBD.

byIrwin Lazar
Dec 6, 2023
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1 Min Read
Reinventing Customer Experiences with Generative AI and Amazon Connect
Sponsored Content
Reinventing Customer Experiences with Generative AI and Amazon ConnectReinventing Customer Experiences with Generative AI and Amazon Connect
byMichael Wallace, Andrea Caldwell
Dec 5, 2023
1 Min Read
Lessons Learned from Previous Technology Shifts: The Impact of AI on Contact Centers
Sponsored Content
Lessons Learned from Previous Technology Shifts: The Impact of AI on Contact CentersLessons Learned from Previous Technology Shifts: The Impact of AI on Contact Centers
byChristian Baker - SVP User Experience and Design
Dec 4, 2023
1 Min Read
Using Generative AI to Improve Customer Experience
Customer Experience
Using Generative AI to Improve Customer ExperienceUsing Generative AI to Improve Customer Experience
byMatt Vartabedian
Dec 1, 2023
1 Min Read
Contact center employees working
Telecommunication Technology
No Jitter Roll: An Observability Platform for Contact Centers, a Teams-Certified Speaker Bar and a Contact Center Automation SolutionNo Jitter Roll: An Observability Platform for Contact Centers, a Teams-Certified Speaker Bar and a Contact Center Automation Solution
byMatt Vartabedian
Dec 1, 2023
1 Min Read
AWS CEO Adam Selipsky
Cloud Infrastructure
No Jitter Roll: At re:Invent 2023, AWS Reinvigorates Its Platform with Generative AI, New Hardware and New IntegrationsNo Jitter Roll: At re:Invent 2023, AWS Reinvigorates Its Platform with Generative AI, New Hardware and New Integrations
byMatt Vartabedian
Dec 1, 2023
1 Min Read
Everyone Thinks AI Will Change Communications Tech – And Understanding How Is Key
Customer Experience
Everyone Thinks AI Will Change Communications Tech – And Understanding How Is Key
Everyone Thinks AI Will Change Communications Tech – And Understanding How Is Key
Nov 30, 2023
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1 Min Read
byJon Arnold
Look, it's artificial intelligence on the screen, ably assisting us
Sponsored Content
How to See Through the Hype of GenAI And Add Genuine Customer Value
How to See Through the Hype of GenAI And Add Genuine Customer Value
Nov 21, 2023
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1 Min Read
byAdam Klug - Senior Product Manager, Local Measure
Zoom Delivered What Copilot Inspired
AI Voice
Zoom Delivered What Copilot Inspired
Zoom Delivered What Copilot Inspired
Nov 20, 2023
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1 Min Read
byDave Michels
Talking heads
Virtual Agents
Bringing conversational AI Into Your Business: Strategies for Quick, Efficient and Affordable Implementations
Bringing conversational AI Into Your Business: Strategies for Quick, Efficient and Affordable Implementations
Nov 20, 2023
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1 Min Read
byMartin Classen, Chief Product Officer, Enreach
Microsoft Ignite: AI’s Cooking with Gas
Employee Experience
Microsoft Ignite: AI’s Cooking with Gas
Microsoft Ignite: AI’s Cooking with Gas
Nov 17, 2023
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1 Min Read
byLisa Schmeiser
Artificial intelligence
Customer Experience
No Jitter Roll: RingCentral Launches Events and RingCX Goes GA; Uniphore Integrates Generative AI; Crestron, Q-SYS, Lenovo and Jabra All Debut New A/V Collaboration Solutions
No Jitter Roll: RingCentral Launches Events and RingCX Goes GA; Uniphore Integrates Generative AI; Crestron, Q-SYS, Lenovo and Jabra All Debut New A/V Collaboration Solutions
Nov 17, 2023
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1 Min Read
byMatt Vartabedian
Agents and Bots: Each Helping Improve the Other?
Assistants & Copilots
Agents and Bots: Each Helping Improve the Other?
Agents and Bots: Each Helping Improve the Other?
Nov 17, 2023
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1 Min Read
byEric Krapf
No Jitter Roll: Generative AI Leads This Week with Updates from Cresta, Omilia, CallMiner and Marchex
Customer Experience
No Jitter Roll: Generative AI Leads This Week with Updates from Cresta, Omilia, CallMiner and Marchex
No Jitter Roll: Generative AI Leads This Week with Updates from Cresta, Omilia, CallMiner and Marchex
Nov 10, 2023
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1 Min Read
byMatt Vartabedian
Majority Don’t See Government Regulations as Path to Trusting AI
AI & Automation
Majority Don’t See Government Regulations as Path to Trusting AI
Majority Don’t See Government Regulations as Path to Trusting AI
Nov 8, 2023
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1 Min Read
byRobin Gareiss
Look, it's artificial intelligence on the screen, ably assisting us
Ccaas
Generative AI: The Topic of Conversation in UCaaS and CCaaS
Generative AI: The Topic of Conversation in UCaaS and CCaaS
Nov 7, 2023
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1 Min Read
byNo Jitter Staff
Generative AI: Who Gets It?
AI Voice
Generative AI: Who Gets It?
Generative AI: Who Gets It?
Nov 3, 2023
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1 Min Read
byEric Krapf
No Jitter Roll: Microsoft Summarized Key Updates in the New Teams which includes Copilot Support
Team Messaging
No Jitter Roll: Microsoft Summarized Key Updates in the New Teams which includes Copilot Support, Snowflake Provides LLM and AI Access, and the Partnership on AI Releases a Framework for Safe Model Deployment
No Jitter Roll: Microsoft Summarized Key Updates in the New Teams which includes Copilot Support, Snowflake Provides LLM and AI Access, and the Partnership on AI Releases a Framework for Safe Model Deployment
Nov 2, 2023
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1 Min Read
byMatt Vartabedian
A New Executive Order on AI Guidelines Is the Next Major Step in a National Conversation
AI Voice
A New Executive Order on AI Guidelines Is the Next Major Step in a National Conversation
A New Executive Order on AI Guidelines Is the Next Major Step in a National Conversation
Nov 2, 2023
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1 Min Read
byMartha Buyer
What to Know About Microsoft 365 Copilot
AI Voice
What to Know About Microsoft 365 Copilot
What to Know About Microsoft 365 Copilot
Nov 1, 2023
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1 Min Read
byNo Jitter Staff
Microsoft Copilot
AI Voice
Copilot Can Augment, Not Replace, the Work We Do
Copilot Can Augment, Not Replace, the Work We Do
Nov 1, 2023
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1 Min Read
byLisa Schmeiser
Image illustrating a hand holding a phone with Copilot
Assistants & Copilots
What is Microsoft 365 Copilot and How to Use It
What is Microsoft 365 Copilot and How to Use It
Nov 1, 2023
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1 Min Read
byNo Jitter Staff
No Jitter Roll: A Bevy of AI and Contact Center News out of Cisco Webex
Customer Experience
No Jitter Roll: A Bevy of AI and Contact Center News out of Cisco Webex, Mutare's "Firewall for Voice" Now on Webex App Hub, Dialpad Launches Custom Ai Playbooks, GoTo Debuts Many Product Updates
No Jitter Roll: A Bevy of AI and Contact Center News out of Cisco Webex, Mutare's "Firewall for Voice" Now on Webex App Hub, Dialpad Launches Custom Ai Playbooks, GoTo Debuts Many Product Updates
Oct 27, 2023
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1 Min Read
byMatt Vartabedian
The new Webex logo
AI Voice
Cisco Shares a Three-Pronged AI Strategy at WebexOne
Cisco Shares a Three-Pronged AI Strategy at WebexOne
Oct 26, 2023
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1 Min Read
byZeus Kerravala
Cisco Launches Webex AI Strategy Across its Portfolio
Assistants & Copilots
Cisco Launches Webex AI Strategy Across its Portfolio
Cisco Launches Webex AI Strategy Across its Portfolio
Oct 25, 2023
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1 Min Read
byMatt Vartabedian
AI for Collaboration Gets Real
AI Voice
AI for Collaboration Gets Real
AI for Collaboration Gets Real
Oct 20, 2023
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1 Min Read
byEric Krapf
No Jitter Roll: Invoca Launches Custom AI Models
AI & Automation
No Jitter Roll: Invoca Launches Custom AI Models, Verint's New Bot Redacts PII, Logitech's Headset Offers Heightened Call Clarity, and LeapXpert Unifies Communication Apps
No Jitter Roll: Invoca Launches Custom AI Models, Verint's New Bot Redacts PII, Logitech's Headset Offers Heightened Call Clarity, and LeapXpert Unifies Communication Apps
Oct 20, 2023
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1 Min Read
byMatt Vartabedian
ServiceNow
AI Collaboration
Conversations in Collaboration: ServiceNow’s Terence Chesire on AI, Automation and Defining Business Processes
Conversations in Collaboration: ServiceNow’s Terence Chesire on AI, Automation and Defining Business Processes
Oct 18, 2023
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1 Min Read
byMatt Vartabedian
Chatbots and Generative AI
CRM
No Jitter Roll: AI-Based Updates Debut from Kore.ai, Ada and UiPath; AMC Technology Launches CRM Integrator for Microsoft Teams
No Jitter Roll: AI-Based Updates Debut from Kore.ai, Ada and UiPath; AMC Technology Launches CRM Integrator for Microsoft Teams
Oct 13, 2023
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1 Min Read
byMatt Vartabedian
Man with phone talking to chatbot
AI & Automation
AI-Powered Chatbots Are Answering Citizens’ Questions – What Are the Risks?
AI-Powered Chatbots Are Answering Citizens’ Questions – What Are the Risks?
Oct 4, 2023
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1 Min Read
byMartha Buyer
Cloud surrounded by devices and towers
Ccaas
Start Thinking About the Rise of the Customer Experience Data Platform
Start Thinking About the Rise of the Customer Experience Data Platform
Oct 3, 2023
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1 Min Read
byNicolas De Kouchkovsky
Look, it's artificial intelligence on the screen, ably assisting us
AI Voice
Generative AI Hasn’t Lived Up to Its Potential -- Yet
Generative AI Hasn’t Lived Up to Its Potential -- Yet
Oct 2, 2023
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1 Min Read
byDave Michels
Image illustrating a hand holding a phone with Copilot
Assistants & Copilots
When is Microsoft Copilot Available, How to Get It and Where to Get it
When is Microsoft Copilot Available, How to Get It and Where to Get it
Sep 29, 2023
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1 Min Read
byNo Jitter Staff
Zoom logo
AI Collaboration
No Jitter Roll: Zoom Launches Workforce Engagement Management Suite, Amazon and Anthropic Collaborate on Generative AI, IntelePeer Launches SmartOffice, and Ooma Partners with TouchTone for POTS Replacement
No Jitter Roll: Zoom Launches Workforce Engagement Management Suite, Amazon and Anthropic Collaborate on Generative AI, IntelePeer Launches SmartOffice, and Ooma Partners with TouchTone for POTS Replacement
Sep 29, 2023
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1 Min Read
byMatt Vartabedian
Digital Assistant working on computer
AI Voice
How Artificial Intelligence Will Change Unified Communications
How Artificial Intelligence Will Change Unified Communications
Sep 28, 2023
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1 Min Read
byKevin Kieller

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