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The graphic that goes Bing
Assistants & Copilots
No Jitter Roll: Microsoft Reveals Copilot Pricing, Poly Launches Teams-certified Headsets, and Qualtrics Launches its AI-powered XM/os2No Jitter Roll: Microsoft Reveals Copilot Pricing, Poly Launches Teams-certified Headsets, and Qualtrics Launches its AI-powered XM/os2

In the news this week: Microsoft reveals Copilot pricing, Poly introduces Certified Microsoft Teams headsets, Minerva integrates its agent assist product with Luminoso's AI-driven text analytics, and Qualtrics launches of XM/os2, its updated platform that is now fully enabled with AI.

byMatt Vartabedian
Jul 21, 2023
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1 Min Read
AI technology
AI & Automation
Data Integration: A High Priority for Enterprises, With Plans for ProgressData Integration: A High Priority for Enterprises, With Plans for Progress
byEric Krapf
Jul 21, 2023
1 Min Read
Google headquarters in Mountain View, California
AI Collaboration
Conversations in Collaboration: Google’s Behshad Behzadi Talks Responsible AIConversations in Collaboration: Google’s Behshad Behzadi Talks Responsible AI
byMatt Vartabedian
Jul 17, 2023
1 Min Read
Silhouette circuits metaphor for AI
Ccaas
No Jitter Roll: Microsoft Teams Phone Silences Background Noise While CallTower and Solgari Announce CCaaS/Microsoft Teams Integration; Mindbreeze Launches Generative AI-focused Security SolutionNo Jitter Roll: Microsoft Teams Phone Silences Background Noise While CallTower and Solgari Announce CCaaS/Microsoft Teams Integration; Mindbreeze Launches Generative AI-focused Security Solution
byMatt Vartabedian
Jul 14, 2023
1 Min Read
No Jitter Roll: Salesforce Rolls AI into Sales Cloud and Service Cloud, Vonage Adds Omnichannel CX to its Portfolio, NEC Makes Its Own LLM Available
Customer Experience
No Jitter Roll: Salesforce Rolls AI into Sales Cloud and Service Cloud, Vonage Adds Omnichannel CX to its Portfolio, NEC Makes Its Own LLM AvailableNo Jitter Roll: Salesforce Rolls AI into Sales Cloud and Service Cloud, Vonage Adds Omnichannel CX to its Portfolio, NEC Makes Its Own LLM Available
byMatt Vartabedian
Jul 7, 2023
1 Min Read
virtual agents
Virtual Agents
Time to Give Up on Chatbots?Time to Give Up on Chatbots?
byEric Krapf
Jul 6, 2023
1 Min Read
Managing AI Tools Requires More Data Transparency
AI Voice
Managing AI Tools Requires More Data Transparency
Managing AI Tools Requires More Data Transparency
Jul 3, 2023
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1 Min Read
byMelissa Swartz
Number of the Month: 59% of Gen Z Tolerates Negative Customer Service – while only 32% of Boomers Will
Customer Experience
Number of the Month: 59% of Gen Z Tolerates Negative Customer Service – while only 32% of Boomers Will
Number of the Month: 59% of Gen Z Tolerates Negative Customer Service – while only 32% of Boomers Will
Jun 30, 2023
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1 Min Read
byMatt Vartabedian
Zoom's headquarter in California
Customer Experience
No Jitter Roll: Zoom Launches AI-powered Solution for Zoom Rooms, Twilio and Frame AI Partner for Improved CX and RingCentral Offers Compliant UCaaS in India
No Jitter Roll: Zoom Launches AI-powered Solution for Zoom Rooms, Twilio and Frame AI Partner for Improved CX and RingCentral Offers Compliant UCaaS in India
Jun 30, 2023
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1 Min Read
byMatt Vartabedian
Video meeting
AI & Automation
Getting Used to Better Meeting Technology
Getting Used to Better Meeting Technology
Jun 30, 2023
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1 Min Read
byEric Krapf
Getting Beyond AI Hype: What to Consider in Training and Knowledge Bases
Assistants & Copilots
Getting Beyond AI Hype: What to Consider in Training and Knowledge Bases
Getting Beyond AI Hype: What to Consider in Training and Knowledge Bases
Jun 29, 2023
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1 Min Read
byTom Nolle
Are CCaaS vendors digging their own graves with their new AI toy?
Ccaas
Are CCaaS vendors digging their own graves with their new AI toy?
Are CCaaS vendors digging their own graves with their new AI toy?
Jun 28, 2023
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1 Min Read
byNerys Corfield
NICE Interactions: What Thought Leadership Looks Like
Assistants & Copilots
NICE Interactions: What Thought Leadership Looks Like
NICE Interactions: What Thought Leadership Looks Like
Jun 27, 2023
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1 Min Read
bySheila McGee-Smith
Using ChatGPT to Practice Law? Use Common Sense Instead
Assistants & Copilots
Using ChatGPT to Practice Law? Use Common Sense Instead
Using ChatGPT to Practice Law? Use Common Sense Instead
Jun 26, 2023
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1 Min Read
byMartha Buyer
New AI Capabilities Mean to Streamline Legal Professionals' Problem Solving
AI & Automation
New AI Capabilities Mean to Streamline Legal Professionals' Problem Solving
New AI Capabilities Mean to Streamline Legal Professionals' Problem Solving
Jun 26, 2023
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1 Min Read
byLisa Schmeiser
No Jitter Roll: Avaya Highlights New Capabilities, Integrations and Expanded Partnerships, while Observe.AI, Sinch, Botco
AI Voice
No Jitter Roll: Avaya Highlights New Capabilities, Integrations and Expanded Partnerships, while Observe.AI, Sinch, Botco.ai and Otter AI all Release Generative AI-centric Functionality
No Jitter Roll: Avaya Highlights New Capabilities, Integrations and Expanded Partnerships, while Observe.AI, Sinch, Botco.ai and Otter AI all Release Generative AI-centric Functionality
Jun 23, 2023
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1 Min Read
byMatt Vartabedian
NICE Frees its ElevateAI Transcription Service
AI Voice
NICE Frees its ElevateAI Transcription Service
NICE Frees its ElevateAI Transcription Service
Jun 22, 2023
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1 Min Read
byDave Michels
Salesforce Tower in San Francisco
Ccaas
No Jitter Roll: Salesforce Brings Generative AI to Platform, Verint launches AI, CCaaS and Enterprise Experience, Sennheiser, Jabra and Lenovo Deliver Audio/Video Bars
No Jitter Roll: Salesforce Brings Generative AI to Platform, Verint launches AI, CCaaS and Enterprise Experience, Sennheiser, Jabra and Lenovo Deliver Audio/Video Bars
Jun 16, 2023
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1 Min Read
byMatt Vartabedian
Chatbots and Generative AI
Customer Experience
Generative AI and Data: Critical Elements for Future CX
Generative AI and Data: Critical Elements for Future CX
Jun 16, 2023
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1 Min Read
byEric Krapf
ChatGPT in action on a mobile phone
Virtual Agents
The Good, the Bad and What We Can Do with Generative AI
The Good, the Bad and What We Can Do with Generative AI
Jun 14, 2023
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1 Min Read
byBarbara A Grothe
A telehealth appointment
AI Voice
No Jitter Roll: Dubber and Glean Deliver Generative AI-powered Solutions, Cisco Expands Hybrid Work Hardware, And Miro Expands its Collaboration and Security Offerings
No Jitter Roll: Dubber and Glean Deliver Generative AI-powered Solutions, Cisco Expands Hybrid Work Hardware, And Miro Expands its Collaboration and Security Offerings
Jun 9, 2023
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1 Min Read
byLisa Schmeiser, Matt Vartabedian
A photo of a phone in front of a laptop screen; both have Genesys Cloud screens
Cloud Infrastructure
Newest Genesys Generative AI Capabilities Boost Experience Orchestration
Newest Genesys Generative AI Capabilities Boost Experience Orchestration
Jun 5, 2023
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1 Min Read
byMatt Vartabedian
A telehealth appointment
AI Voice
No Jitter Roll: Microsoft Highlights 32 New Teams Features; TCN Debuts SMS Consent Tracking; Generative AI Driving Interest, Skepticism
No Jitter Roll: Microsoft Highlights 32 New Teams Features; TCN Debuts SMS Consent Tracking; Generative AI Driving Interest, Skepticism
Jun 2, 2023
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1 Min Read
byMatt Vartabedian
ChatGPT in action on a mobile phone
AI Voice
ChatGPT is Causing Everyone to Hallucinate.
ChatGPT is Causing Everyone to Hallucinate.
Jun 2, 2023
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1 Min Read
byDave Michels
Chatbots and Generative AI
AI Voice
Understanding the Role of Generative AI in Modernizing Customer Experience
Understanding the Role of Generative AI in Modernizing Customer Experience
May 31, 2023
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1 Min Read
byZeus Kerravala
Generative AI in the Contact Center: Today and Tomorrow
Assistants & Copilots
Generative AI in the Contact Center: Today and Tomorrow
Generative AI in the Contact Center: Today and Tomorrow
May 26, 2023
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1 Min Read
byEric Krapf
Conversations in Collaboration: Cisco Webex’s Lorrissa Horton on AI and Data Security
AI Collaboration
Conversations in Collaboration: Cisco Webex’s Lorrissa Horton on AI and Data Security
Conversations in Collaboration: Cisco Webex’s Lorrissa Horton on AI and Data Security
May 25, 2023
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1 Min Read
byMatt Vartabedian
Conceptual illustration of AI for social networking
AI & Automation
Are We Moving Too Fast with AI?
Are We Moving Too Fast with AI?
May 23, 2023
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1 Min Read
byJon Arnold
A telehealth appointment
Employee Experience
No Jitter Roll: Genesys Expands into the EX space while Webex and Voiceitt Make Video Meetings More Accessible for People with Disabilities
No Jitter Roll: Genesys Expands into the EX space while Webex and Voiceitt Make Video Meetings More Accessible for People with Disabilities
May 19, 2023
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1 Min Read
byMatt Vartabedian
Zoom Partners with Anthropic to Add Virtual Agent Capabilities to Its Contact Center Platform
AI Voice
Zoom Partners with Anthropic to Add Virtual Agent Capabilities to Its Contact Center Platform
Zoom Partners with Anthropic to Add Virtual Agent Capabilities to Its Contact Center Platform
May 19, 2023
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1 Min Read
byZeus Kerravala
A woman reading a tablet.
Sponsored Content
What happens when traditional chatbots meet GPT? We call it Enlighten Actions
What happens when traditional chatbots meet GPT? We call it Enlighten Actions
May 15, 2023
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1 Min Read
byElizabeth Tobey | NICE
Do People Need Meetings?
AI & Automation
Do People Need Meetings?
Do People Need Meetings?
May 11, 2023
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1 Min Read
byEric Krapf
Do You Really Want ChatGPT Talking to Your Customers?
Customer Experience
Do You Really Want ChatGPT Talking to Your Customers?
Do You Really Want ChatGPT Talking to Your Customers?
May 11, 2023
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1 Min Read
byMichael Finneran
Generative AI apps
AI Collaboration
Five Ways Generative AI Will Change Collaboration
Five Ways Generative AI Will Change Collaboration
May 8, 2023
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1 Min Read
byIrwin Lazar
Enghouse Interactive brings IoT Capabilities to “All-in-One" CX
Customer Experience
Enghouse Interactive brings IoT Capabilities to “All-in-One" CX
Enghouse Interactive brings IoT Capabilities to “All-in-One" CX
Apr 24, 2023
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1 Min Read
byDave Michels

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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