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Amazon Web Services Flexes Its Generative AI Muscles
Cloud Infrastructure
Amazon Web Services Flexes Its Generative AI MusclesAmazon Web Services Flexes Its Generative AI Muscles

Amazon Web Services (AWS) launched several new products designed to make generative AI more accessible and affordable.

byZeus Kerravala
Apr 24, 2023
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1 Min Read
No Jitter Roll: Zoom Expands Telehealth Partnership with Oracle, Acquires Workvivo
Employee Experience
No Jitter Roll: Zoom Expands Telehealth Partnership with Oracle, Acquires WorkvivoNo Jitter Roll: Zoom Expands Telehealth Partnership with Oracle, Acquires Workvivo
byMatt Vartabedian
Apr 21, 2023
1 Min Read
A white stucco mission in California
Customer Experience
Think Outside the AI BoxThink Outside the AI Box
byElizabeth (Beth) English
Apr 19, 2023
1 Min Read
Conceptual illustration of AI for social networking
AI Voice
Dialpad to Add 12 Generative AI Tools in Next 12 MonthsDialpad to Add 12 Generative AI Tools in Next 12 Months
bySheila McGee-Smith
Apr 18, 2023
1 Min Read
Amazon Chime SDK Simplifies ML with call analytics feature
Sponsored Content
Amazon Chime SDK Simplifies ML with call analytics featureAmazon Chime SDK Simplifies ML with call analytics feature
byLauren Warrington, Product Marketing, AWS
Apr 14, 2023
1 Min Read
AI Is Everywhere; But It’s Still Our World
AI & Automation
AI Is Everywhere; But It’s Still Our WorldAI Is Everywhere; But It’s Still Our World
byEric Krapf
Apr 14, 2023
1 Min Read
Artificial Intelligence (AI): Poised to Redefine Workplace Communication and Collaboration
AI Collaboration
Artificial Intelligence (AI): Poised to Redefine Workplace Communication and Collaboration
Artificial Intelligence (AI): Poised to Redefine Workplace Communication and Collaboration
Apr 13, 2023
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1 Min Read
byPaul Ridge
AI and Better, Smarter Work Strategies Drove the Dialogue at Enterprise Connect 2023
AI Voice
AI and Better, Smarter Work Strategies Drove the Dialogue at Enterprise Connect 2023
AI and Better, Smarter Work Strategies Drove the Dialogue at Enterprise Connect 2023
Apr 6, 2023
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1 Min Read
byLisa Schmeiser
No Jitter Roll: AI Takes Enterprise Connect 2023 by Storm
AI Voice
No Jitter Roll: AI Takes Enterprise Connect 2023 by Storm
No Jitter Roll: AI Takes Enterprise Connect 2023 by Storm
Mar 31, 2023
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1 Min Read
byMatt Vartabedian
Google Fleshes Out Generative AI Tech For Call Centers
AI Voice
Google Fleshes Out Generative AI Tech For Call Centers
Google Fleshes Out Generative AI Tech For Call Centers
Mar 30, 2023
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1 Min Read
byTerry Sweeney
The new Webex logo
Customer Experience
Webex Integrates Intelligence Throughout its Platform
Webex Integrates Intelligence Throughout its Platform
Mar 29, 2023
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1 Min Read
byMatt Vartabedian
Cisco logo as seen at Mobile World Congress
AI Voice
Cisco Loads Webex With AI Features
Cisco Loads Webex With AI Features
Mar 28, 2023
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1 Min Read
byZeus Kerravala
RingCentral AI-Infused Sales Tool Highlights Enterprise Connect Announcements
AI Voice
RingCentral AI-Infused Sales Tool Highlights Enterprise Connect Announcements
RingCentral AI-Infused Sales Tool Highlights Enterprise Connect Announcements
Mar 27, 2023
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1 Min Read
byZeus Kerravala
A man looking at his dog
Sponsored Content
If Your Self-Service Isn’t “Smart”, Is It Really Worth Having?
If Your Self-Service Isn’t “Smart”, Is It Really Worth Having?
Mar 20, 2023
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1 Min Read
byLaura Bassett, NICE CXone
AI/machine learning concept drawing
Assistants & Copilots
Microsoft and Google Roll Out Collaborative AI Capabilities, While Zoom Hits a Home Run
Microsoft and Google Roll Out Collaborative AI Capabilities, While Zoom Hits a Home Run
Mar 20, 2023
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1 Min Read
byMatt Vartabedian
Will Customers Want to Interact With AI?
AI Voice
Will Customers Want to Interact With AI?
Will Customers Want to Interact With AI?
Mar 17, 2023
|
1 Min Read
byEric Krapf
How Salesforce's Einstein GPT Works
Customer Experience
How Salesforce's Einstein GPT Works
How Salesforce's Einstein GPT Works
Mar 16, 2023
|
1 Min Read
bySheila McGee-Smith
8x8 Announces AI-Driven CX Enhancements
AI Voice
8x8 Announces AI-Driven CX Enhancements
8x8 Announces AI-Driven CX Enhancements
Mar 10, 2023
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1 Min Read
bySheila McGee-Smith
Can AI Drive Productivity and Employee Engagement?
Employee Experience
Can AI Drive Productivity and Employee Engagement?
Can AI Drive Productivity and Employee Engagement?
Mar 9, 2023
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1 Min Read
byEric Krapf
How AI-Driven Innovation Will Change Speech Technology
AI Voice
How AI-Driven Innovation Will Change Speech Technology
How AI-Driven Innovation Will Change Speech Technology
Mar 6, 2023
|
1 Min Read
byJon Arnold
Picture of smiling contact center agent
AI & Automation
Getting AI Right in the Contact Center
Getting AI Right in the Contact Center
Feb 24, 2023
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1 Min Read
byEric Krapf
Is ChatGPT Coming for the Contact Center?
AI Voice
Is ChatGPT Coming for the Contact Center?
Is ChatGPT Coming for the Contact Center?
Feb 10, 2023
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1 Min Read
bySheila McGee-Smith
logo in a gray background |
Video Conferencing
When ChatGPT Joins the Meeting
When ChatGPT Joins the Meeting
Feb 10, 2023
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1 Min Read
byEric Krapf
Will ChatGPT represent the future of customer service?
AI Voice
Will ChatGPT represent the future of customer service?
Will ChatGPT represent the future of customer service?
Feb 3, 2023
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1 Min Read
byMila D'Antonio
Chatbot interaction
AI Voice
Which Vendors Will Bring the Best of Enterprise Connect?
Which Vendors Will Bring the Best of Enterprise Connect?
Jan 13, 2023
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1 Min Read
byEric Krapf
A soundwave
AI Voice
Seasalt.ai Aims to Address Cross-Border Markets With Voice Recognition
Seasalt.ai Aims to Address Cross-Border Markets With Voice Recognition
Dec 21, 2022
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1 Min Read
byLisa Schmeiser
An AI chatbot
AI Voice
What ChatGPT Can Tell Us About the Future of AI in the Enterprise
What ChatGPT Can Tell Us About the Future of AI in the Enterprise
Dec 9, 2022
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1 Min Read
byEric Krapf
An AI chip
AI Voice
What’s Next for Nvidia Maxine?
What’s Next for Nvidia Maxine?
Sep 15, 2022
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1 Min Read
byZeus Kerravala
Voice Connectivity in India and Beyond: Strategy Planning 2022
Sponsored Content
Voice Connectivity in India and Beyond: Strategy Planning 2022
Voice Connectivity in India and Beyond: Strategy Planning 2022
Aug 25, 2022
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1 Min Read
byVivek Kar, Tata Communications
An AI chat bot
AI Voice
It’s Time to Make Bots Sound Less Bot-Like
It’s Time to Make Bots Sound Less Bot-Like
Aug 4, 2022
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1 Min Read
byDave Michels
AI technology
Customer Experience
Is AI Rx for CX and the Agent Experience?
Is AI Rx for CX and the Agent Experience?
Jul 19, 2022
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1 Min Read
byBlair Pleasant
Reduce the ‘Dark Matter of Work’ with Increased Workflow Process Visibility
Workflow Automation
Reduce the ‘Dark Matter of Work’ with Increased Workflow Process Visibility
Reduce the ‘Dark Matter of Work’ with Increased Workflow Process Visibility
Jul 7, 2022
|
1 Min Read
byDana Casielles
Are Our New Technologies Too Complex?
AI & Automation
Are Our New Technologies Too Complex?
Are Our New Technologies Too Complex?
Jun 23, 2022
|
1 Min Read
byTom Nolle
Conversational AI Helps Humans Be Human
Virtual Agents
Conversational AI Helps Humans Be Human
Conversational AI Helps Humans Be Human
Jun 16, 2022
|
1 Min Read
byDana Casielles
Ethical Considerations When Deploying AI Processes
AI & Automation
Ethical Considerations When Deploying AI Processes
Ethical Considerations When Deploying AI Processes
Jun 13, 2022
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1 Min Read
byMartha Buyer

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How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
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How Talkdesk Delivers for Vertical Industries
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

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