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Number of the Month: 70% of contact center managers believe AI will mean there will be more agents in the next 10 years
AI & AutomationNumber of the Month: 70% of contact center managers believe AI will mean there will be more agents in the next 10 yearsNumber of the Month: 70% of contact center managers believe AI will mean there will be more agents in the next 10 years
A Calabrio report found that AI may mean more contact center agents in the next 10 years – but maybe those agent roles aren’t exactly the same as they are now.
ServiceNow
Customer ExperienceNo Jitter Roll: ServiceNow Embeds Generative AI, Microsoft Says Copilot Takes Off Soon, NICE Adds New Features to CXone, Cresta Provides Gen AI Path for On-Prem Contact CentersNo Jitter Roll: ServiceNow Embeds Generative AI, Microsoft Says Copilot Takes Off Soon, NICE Adds New Features to CXone, Cresta Provides Gen AI Path for On-Prem Contact Centers
Image illustrating a hand holding a phone with Copilot
Customer ExperienceNo Jitter Roll: Salesforce Launched Einstein 1 Platform and Einstein Copilots, Slack Launched New AI and Automation Capabilities, Microsoft Study Found that Microsoft Copilot in Dynamics 365 Improved CXNo Jitter Roll: Salesforce Launched Einstein 1 Platform and Einstein Copilots, Slack Launched New AI and Automation Capabilities, Microsoft Study Found that Microsoft Copilot in Dynamics 365 Improved CX
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Mar 17 - Mar 20, 2025
Mar 17 - Mar 20, 2025
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