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No Jitter Roll: Crestron Unveils Room Control Software; Cyara Gains Chatbot Testing Firm
Virtual Agents
No Jitter Roll: Crestron Unveils Room Control Software; Cyara Gains Chatbot Testing FirmNo Jitter Roll: Crestron Unveils Room Control Software; Cyara Gains Chatbot Testing Firm

In this No Jitter roll, we recap Crestron's new enterprise room-management solution and Cyara's new chatbot buy

byLisa Schmeiser
Apr 6, 2022
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1 Min Read
AI & Speech Tech Prevail at Enterprise Connect 2022
AI Voice
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byDana Casielles
Mar 31, 2022
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Voice Technology Secures the Financial Services Industry
Sponsored Content
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byJoe Hagan, LumenVox
Mar 10, 2022
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Building a Better Contact Center One AI Platform at a Time
AI & Automation
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byDana Casielles
Mar 4, 2022
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State of the Market Update: Speech and Voice Recognition
AI Voice
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byJon Arnold
Mar 1, 2022
1 Min Read
Conversational AI: A Fresh Start for the Contact Center
Virtual Agents
Conversational AI: A Fresh Start for the Contact CenterConversational AI: A Fresh Start for the Contact Center
byDana Casielles
Feb 22, 2022
1 Min Read
A chatbot on a phone
AI Voice
Uniphore Funding Signals Conversational AI on Verge of Massive Shift
Uniphore Funding Signals Conversational AI on Verge of Massive Shift
Feb 16, 2022
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1 Min Read
byZeus Kerravala
Voice Technology Assists Humans Where Automation Doesn’t
AI Voice
Voice Technology Assists Humans Where Automation Doesn’t
Voice Technology Assists Humans Where Automation Doesn’t
Feb 8, 2022
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1 Min Read
byDana Casielles
Redefining Conversational AI: What Gartner’s MQ Tells Us
AI Voice
Redefining Conversational AI: What Gartner’s MQ Tells Us
Redefining Conversational AI: What Gartner’s MQ Tells Us
Feb 3, 2022
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1 Min Read
byZeus Kerravala
Uniphore Unifies AI and RPA to Address Contact Center Inflection Point
AI & Automation
Uniphore Unifies AI and RPA to Address Contact Center Inflection Point
Uniphore Unifies AI and RPA to Address Contact Center Inflection Point
Jan 10, 2022
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1 Min Read
byDana Casielles
Create Inclusive Communications with Modern ASR Engines
Sponsored Content
Create Inclusive Communications with Modern ASR Engines
Create Inclusive Communications with Modern ASR Engines
Dec 16, 2021
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1 Min Read
byJoe Hagan, LumenVox
The Value of Voice Through the Customer Journey
Sponsored Content
The Value of Voice Through the Customer Journey
The Value of Voice Through the Customer Journey
Dec 9, 2021
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1 Min Read
byJoe Hagan, LumenVox
Cognigy Combines Conversational AI, RPA, & CX
Virtual Agents
Cognigy Combines Conversational AI, RPA, & CX
Cognigy Combines Conversational AI, RPA, & CX
Nov 17, 2021
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1 Min Read
byDana Casielles
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Sponsored Content
How York University Provides Instant, Personalized Self-service to 50,000 Student
How York University Provides Instant, Personalized Self-service to 50,000 Student
Oct 21, 2021
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1 Min Read
No Jitter Roll: AI Assistance for UC, Voice Analytics
AI Voice
No Jitter Roll: AI Assistance for UC, Voice Analytics
No Jitter Roll: AI Assistance for UC, Voice Analytics
Oct 1, 2021
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1 Min Read
byDana Casielles
Anand Eswaran at Enterprise Connect
AI & Automation
Future of Work: RingCentral Shares 5 Defining Factors at EC21
Future of Work: RingCentral Shares 5 Defining Factors at EC21
Sep 28, 2021
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1 Min Read
byRyan Daily
MIT Technology Review Insights: What’s Next for AI?
Sponsored Content
MIT Technology Review Insights: What’s Next for AI?
MIT Technology Review Insights: What’s Next for AI?
Sep 22, 2021
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1 Min Read
byBecca Mayers, Genesys
Salesforce Digital HQ Re-Defines Effortless Service
Customer Experience
Salesforce Digital HQ Re-Defines Effortless Service
Salesforce Digital HQ Re-Defines Effortless Service
Sep 9, 2021
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1 Min Read
bySheila McGee-Smith
Exploring the Administration Usage Profile
Workflow Automation
Exploring the Administration Usage Profile
Exploring the Administration Usage Profile
Sep 8, 2021
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1 Min Read
byMarty Parker
Person looking out to the future
Sponsored Content
MIT Technology Review Insights: Global AI Agenda for North America
MIT Technology Review Insights: Global AI Agenda for North America
Sep 1, 2021
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1 Min Read
Voice assistant concept. Microphone voice control technology, voice and sound recognition. Vector sound wave
AI Voice
Speech Tech Update: The New Voice Technologies
Speech Tech Update: The New Voice Technologies
Aug 24, 2021
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1 Min Read
byJon Arnold
Building a Customer-Centric Organization?
Sponsored Content
Building a Customer-Centric Organization?
Building a Customer-Centric Organization?
Aug 19, 2021
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1 Min Read
byLauren Maschio, NICE
Examining the Management and Executive Usage Profile
Workflow Automation
Examining the Management and Executive Usage Profile
Examining the Management and Executive Usage Profile
Jul 27, 2021
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1 Min Read
byMarty Parker
Illustration showing robotic process automation
AI & Automation
Uniphore Acquires Jacada for Contact Center Automation
Uniphore Acquires Jacada for Contact Center Automation
Jul 27, 2021
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1 Min Read
byZeus Kerravala
Handshake between digital and human
AI & Automation
AI & Trust: It’s Complicated
AI & Trust: It’s Complicated
Jul 22, 2021
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1 Min Read
byMartha Buyer
5 Best Practices for Planning a Phone System Conversion
AI Voice
5 Best Practices for Planning a Phone System Conversion
5 Best Practices for Planning a Phone System Conversion
Jul 14, 2021
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1 Min Read
byMelissa Swartz
Vector showing HR data, to illustrate intelligent interviewing
AI & Automation
Verint Adds AI-Powered Interviewing to WFM
Verint Adds AI-Powered Interviewing to WFM
Jun 22, 2021
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1 Min Read
bySheila McGee-Smith
Road sign pointing to stress, management, positivity
Workflow Automation
Back-to-Office Anxiety: Shades of the First Day of School
Back-to-Office Anxiety: Shades of the First Day of School
Jun 16, 2021
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1 Min Read
byBobra S. Bush
A button that says AI
Cloud Infrastructure
Cloud Video AI: Beyond the Basics & Into the Future
Cloud Video AI: Beyond the Basics & Into the Future
Jun 3, 2021
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1 Min Read
byRyan Daily
An AI bot helping out employees
AI & Automation
IBM AI Tool Reduces Monotonous Work Tasks
IBM AI Tool Reduces Monotonous Work Tasks
Jun 2, 2021
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1 Min Read
byZeus Kerravala
Slide showing AI use cases
Sponsored Content
Conversational Data: Real-Time Routing Is Table Stakes
Conversational Data: Real-Time Routing Is Table Stakes
May 26, 2021
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1 Min Read
byRichard Stevenson, Red Box
The Otter Assistant across devices
AI Voice
Let Otter Assistant Cover Your Back
Let Otter Assistant Cover Your Back
May 19, 2021
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1 Min Read
byRyan Daily
Photo of information processing worker
Workflow Automation
Reinventing Communications: Information Processing Work
Reinventing Communications: Information Processing Work
May 18, 2021
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1 Min Read
byMarty Parker
Illustration of global supply chain
Workflow Automation
When Supply Chain Issues Hit Home
When Supply Chain Issues Hit Home
May 10, 2021
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1 Min Read
byDarin Ward
A neon digital brain
Cloud Infrastructure
Will Nvidia Accidently Disrupt the Cloud Video Market?
Will Nvidia Accidently Disrupt the Cloud Video Market?
May 3, 2021
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1 Min Read
byBrent Kelly

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