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Look, it's artificial intelligence on the screen, ably assisting us
AI & Automation
No Jitter Midroll: Yellow.ai Debuts Orchestrator LLM AINo Jitter Midroll: Yellow.ai Debuts Orchestrator LLM AI

Orchestrator LLM is an AI agent that handles different incoming interactions and then decides what tool to trigger based on the user intent and existing tools knowledge.

byMatt Vartabedian
May 9, 2024
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1 Min Read
Meet Sprinklr Digital Twin
AI & Automation
Meet Sprinklr Digital TwinMeet Sprinklr Digital Twin
bySheila McGee-Smith
May 7, 2024
1 Min Read
No Jitter Roll: Another Slew of Gen AI-related News from AWS, RingCentral, Qualtrics and Avaamo
AI & Automation
No Jitter Roll: Another Slew of Gen AI-related News from AWS, RingCentral, Qualtrics and AvaamoNo Jitter Roll: Another Slew of Gen AI-related News from AWS, RingCentral, Qualtrics and Avaamo
byMatt Vartabedian
May 3, 2024
1 Min Read
Someone rating customer service
Customer Experience
Do We Still Need Human Customer Agents? Yes.Do We Still Need Human Customer Agents? Yes.
byEric Krapf
May 3, 2024
1 Min Read
thumbnail logo in a gray background |
Assistants & Copilots
No Jitter Gen AI Editorial PoliciesNo Jitter Gen AI Editorial Policies
byNo Jitter Staff
May 1, 2024
1 Min Read
Conversations in Collaboration: Five9’s Jonathan Rosenberg on Picking the Gen AI Use Case, Not the Model
AI Collaboration
Conversations in Collaboration: Five9’s Jonathan Rosenberg on Picking the Gen AI Use Case, Not the ModelConversations in Collaboration: Five9’s Jonathan Rosenberg on Picking the Gen AI Use Case, Not the Model
byMatt Vartabedian
Apr 24, 2024
1 Min Read
AI technology
AI & Automation
Where Does AI Go From Here?
Where Does AI Go From Here?
Apr 23, 2024
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1 Min Read
byIrwin Lazar
Generative AI Offers Unique Shadow IT Challenges
AI Voice
Generative AI Offers Unique Shadow IT Challenges
Generative AI Offers Unique Shadow IT Challenges
Apr 19, 2024
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1 Min Read
byEric Krapf
No Jitter Roll: A Slew of Gen AI-related News from ASAPP, Zendesk, Kore.ai, boost.ai and others
Workspace
No Jitter Roll: A Slew of Gen AI-related News from ASAPP, Zendesk, Kore.ai, boost.ai and others
No Jitter Roll: A Slew of Gen AI-related News from ASAPP, Zendesk, Kore.ai, boost.ai and others
Apr 19, 2024
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1 Min Read
byMatt Vartabedian
Why the AI Hype of 2023 Won’t Lead to a 2024 Full of Disappointment
AI Voice
Why the AI Hype of 2023 Won’t Lead to a 2024 Full of Disappointment
Why the AI Hype of 2023 Won’t Lead to a 2024 Full of Disappointment
Apr 16, 2024
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1 Min Read
byTom Brannen
Can Gen AI Solve the Problems It Creates?
AI & Automation
Can Gen AI Solve the Problems It Creates?
Can Gen AI Solve the Problems It Creates?
Apr 12, 2024
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1 Min Read
byEric Krapf
Chatbots and Generative AI
Assistants & Copilots
Questioning the Future of Generative of AI
Questioning the Future of Generative of AI
Apr 11, 2024
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1 Min Read
byDave Michels
Look, it's artificial intelligence on the screen, ably assisting us
AI & Automation
AI Takes Center Stage at Enterprise Connect: 2024 is the Year AI Solutions Will Transform Business
AI Takes Center Stage at Enterprise Connect: 2024 is the Year AI Solutions Will Transform Business
Apr 10, 2024
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1 Min Read
byScott Murphy
Image illustrating the intersection of AI and the judiciary.
AI & Automation
Considerations for AI Product Acquisition
Considerations for AI Product Acquisition
Apr 9, 2024
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1 Min Read
byMartha Buyer
No Jitter Roll: Verint and CallTower Expand Webex Deals, Salesforce furthers Einstein's Reach, VirtualPBX Launches its Contact Center Solution
CRM
No Jitter Roll: Verint and CallTower Expand Webex Deals, Salesforce furthers Einstein's Reach, VirtualPBX Launches its Contact Center Solution
No Jitter Roll: Verint and CallTower Expand Webex Deals, Salesforce furthers Einstein's Reach, VirtualPBX Launches its Contact Center Solution
Apr 5, 2024
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1 Min Read
byMatt Vartabedian
AI Gets Real at Enterprise Connect 2024
AI Voice
AI Gets Real at Enterprise Connect 2024
AI Gets Real at Enterprise Connect 2024
Apr 5, 2024
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1 Min Read
byEric Krapf
What are OtterPilot & Otter AI? Key Features & Benefits
AI Voice
What are OtterPilot & Otter AI? Key Features & Benefits
What are OtterPilot & Otter AI? Key Features & Benefits
Apr 2, 2024
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1 Min Read
byNo Jitter Staff
How AI Could Shorten the Work Week
Employee Experience
How AI Could Shorten the Work Week
How AI Could Shorten the Work Week
Apr 2, 2024
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1 Min Read
byNathan Eddy
Enterprise Connect 2024: We're at the Beginning of the Artificial Intelligence Transformation
Employee Experience
Enterprise Connect 2024: We're at the Beginning of the Artificial Intelligence Transformation
Enterprise Connect 2024: We're at the Beginning of the Artificial Intelligence Transformation
Mar 29, 2024
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1 Min Read
byNo Jitter Staff
No Jitter Roll EC24 Day Three: Twilio, Calabrio, Five9, GoTo Among Those Making News
Assistants & Copilots
No Jitter Roll EC24 Day Three: Twilio, Calabrio, Five9, GoTo Among Those Making News
No Jitter Roll EC24 Day Three: Twilio, Calabrio, Five9, GoTo Among Those Making News
Mar 27, 2024
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1 Min Read
byMatt Vartabedian
A healthcare technology graphic with a heart and apps
AI Voice
Intermedia Healthcare Solutions to Provide AI for Collaboration, Communications
Intermedia Healthcare Solutions to Provide AI for Collaboration, Communications
Mar 27, 2024
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1 Min Read
byZeus Kerravala
No Jitter Roll EC24 Day Two: NICE, RingCentral, CallMiner and Unified Office Among Those Making News
AI Collaboration
No Jitter Roll EC24 Day Two: NICE, RingCentral, CallMiner and Unified Office Among Those Making News
No Jitter Roll EC24 Day Two: NICE, RingCentral, CallMiner and Unified Office Among Those Making News
Mar 27, 2024
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1 Min Read
byMatt Vartabedian
No Jitter Roll EC24 Day One: Amazon Connect, NICE, RingCentral, Zoom and Cisco Among Those Making News
Video Conferencing
No Jitter Roll EC24 Day One: Amazon Connect, NICE, RingCentral, Zoom and Cisco Among Those Making News
No Jitter Roll EC24 Day One: Amazon Connect, NICE, RingCentral, Zoom and Cisco Among Those Making News
Mar 25, 2024
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1 Min Read
byMatt Vartabedian
No Jitter Roll: Zoom Compliance Manager Debuts, LeapXpert and Kustomer Launch Gen AI-powered Assistants
AI & Automation
No Jitter Roll: Zoom Compliance Manager Debuts, LeapXpert and Kustomer Launch Gen AI-powered Assistants
No Jitter Roll: Zoom Compliance Manager Debuts, LeapXpert and Kustomer Launch Gen AI-powered Assistants
Mar 22, 2024
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1 Min Read
byMatt Vartabedian
Conversations in Collaboration: Slack’s Christina Janzer on How AI-powered Tools May Require Thinking Differently about Productivity, Part 2
Team Messaging
Conversations in Collaboration: Slack’s Christina Janzer on How AI-powered Tools May Require Thinking Differently about Productivity, Part 2
Conversations in Collaboration: Slack’s Christina Janzer on How AI-powered Tools May Require Thinking Differently about Productivity, Part 2
Mar 20, 2024
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1 Min Read
byMatt Vartabedian
ServiceNow
Assistants & Copilots
No Jitter Midroll: ServiceNow’s Washington D.C. Platform Release Includes New Generative AI-based Capabilities
No Jitter Midroll: ServiceNow’s Washington D.C. Platform Release Includes New Generative AI-based Capabilities
Mar 20, 2024
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1 Min Read
byMatt Vartabedian
Collaboration Puzzle Pieces
Workflow Automation
Conversations in Collaboration: Slack’s Jackie Rocca on Measuring Time Saved with Slack AI, Part 1
Conversations in Collaboration: Slack’s Jackie Rocca on Measuring Time Saved with Slack AI, Part 1
Mar 19, 2024
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1 Min Read
byMatt Vartabedian
A woman using communications technology
AI & Automation
Driving Efficiency with AI
Driving Efficiency with AI
Mar 15, 2024
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1 Min Read
byEric Krapf
Conversations in Collaboration: HFS Research’s David Cushman on How Gen AI May Help Unlock Unexpected Value
AI Collaboration
Conversations in Collaboration: HFS Research’s David Cushman on How Gen AI May Help Unlock Unexpected Value
Conversations in Collaboration: HFS Research’s David Cushman on How Gen AI May Help Unlock Unexpected Value
Mar 13, 2024
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1 Min Read
byMatt Vartabedian
Conversations in Collaboration 2024
AI Collaboration
Conversations in Collaboration 2024
Conversations in Collaboration 2024
Mar 13, 2024
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1 Min Read
byMatt Vartabedian
Enterprise Connect Preview: The State of Enterprise Speech Tech
AI Voice
Enterprise Connect Preview: The State of Enterprise Speech Tech
Enterprise Connect Preview: The State of Enterprise Speech Tech
Mar 11, 2024
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1 Min Read
byJon Arnold
No Jitter Roll: Salesforce Announces Two Einstein Products and Talkdesk Intros Gen AI for Banking and Retail
CRM
No Jitter Roll: Salesforce Announces Two Einstein Products and Talkdesk Intros Gen AI for Banking and Retail
No Jitter Roll: Salesforce Announces Two Einstein Products and Talkdesk Intros Gen AI for Banking and Retail
Mar 8, 2024
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1 Min Read
byMatt Vartabedian
Six Key Questions You Should Be Asking of Any AI Companion
AI Voice
Six Key Questions You Should Be Asking of Any AI Companion
Six Key Questions You Should Be Asking of Any AI Companion
Mar 6, 2024
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1 Min Read
byKevin Kieller
No Jitter Roll: Zoom Expands Language Support, 8x8 Gets Proactive and Klarna Does the Work of 700
Video Conferencing
No Jitter Roll: Zoom Expands Language Support, 8x8 Gets Proactive and Klarna Does the Work of 700
No Jitter Roll: Zoom Expands Language Support, 8x8 Gets Proactive and Klarna Does the Work of 700
Mar 1, 2024
|
1 Min Read
byMatt Vartabedian
An AI chat bot
Customer Experience
Conversations in Collaboration: Yellow.ai’s Raghu Ravinutala on Automating Customer Service to Generate Real Cost Reductions
Conversations in Collaboration: Yellow.ai’s Raghu Ravinutala on Automating Customer Service to Generate Real Cost Reductions
Feb 28, 2024
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1 Min Read
byMatt Vartabedian

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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