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AI & Automation

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Big data in the cloud
Cloud Infrastructure
How Does AI Fit into Your Long-Term Strategy?How Does AI Fit into Your Long-Term Strategy?

If artificial intelligence is part of your future, then the cloud must be, too.

byMelissa Swartz
May 21, 2019
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1 Min Read
Businessman on a hamster wheel
AI & Automation
Use RPA & Put an End to the Insanity!Use RPA & Put an End to the Insanity!
byChris Vitek
May 20, 2019
1 Min Read
global speech translation
AI Voice
AI Plus Speech Equals New ValueAI Plus Speech Equals New Value
byJon Arnold
Apr 8, 2019
1 Min Read
big data analytics
AI Voice
What AI Really Changes in the Contact CenterWhat AI Really Changes in the Contact Center
byEric Krapf
Apr 7, 2019
1 Min Read
Marketing
AI Collaboration
Cisco Cognitive Collaboration: Where AI Meets 'Marketing'Cisco Cognitive Collaboration: Where AI Meets 'Marketing'
byMichael Finneran
Apr 1, 2019
1 Min Read
Pondering future of technology
AI & Automation
AI: An Invitation to Rethink What’s PossibleAI: An Invitation to Rethink What’s Possible
byDave Michels
Mar 31, 2019
1 Min Read
Rowan Trollope and Jonathan Rosenberg
Customer Experience
Five9 Ushering in 'Intelligent Contact Center'
Five9 Ushering in 'Intelligent Contact Center'
Mar 27, 2019
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1 Min Read
byMichelle Burbick
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AI & Automation
AI at EC19: Sharing Tips & Tricks from the Experts
AI at EC19: Sharing Tips & Tricks from the Experts
Mar 26, 2019
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1 Min Read
byBrent Kelly
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AI Voice
Speech Analytics on Your Horizon
Speech Analytics on Your Horizon
Mar 21, 2019
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1 Min Read
byGary Audin
Artificial intelligence
Sponsored Content
Organizing Data with AI for Better Speech Analytics Insight
Organizing Data with AI for Better Speech Analytics Insight
Mar 20, 2019
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1 Min Read
bySteve Chirokas, CallMiner
Amy Chang EC19
AI Collaboration
Cisco's Amy Chang Shines in EC19 Debut
Cisco's Amy Chang Shines in EC19 Debut
Mar 20, 2019
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1 Min Read
byZeus Kerravala
speech analytics
Video Conferencing
8x8 Talks Speech Analytics for UC
8x8 Talks Speech Analytics for UC
Mar 19, 2019
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1 Min Read
byBeth Schultz
AI
AI & Automation
If Data Is King, AI Is Queen
If Data Is King, AI Is Queen
Mar 19, 2019
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1 Min Read
byMichelle Burbick
Call center agents
Ccaas
Talkdesk: Breaking New WFM Ground
Talkdesk: Breaking New WFM Ground
Mar 18, 2019
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1 Min Read
bySheila McGee-Smith
Smart enterprise
AI & Automation
Voximplant Gets Smart About Calling
Voximplant Gets Smart About Calling
Mar 12, 2019
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1 Min Read
byMichelle Burbick
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AI Voice
Otter.ai Has a Meeting Assistant for Your Team
Otter.ai Has a Meeting Assistant for Your Team
Mar 11, 2019
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1 Min Read
byBeth Schultz
AI everywhere
Customer Experience
AI in the Contact Center: Improving the Human Touch
AI in the Contact Center: Improving the Human Touch
Mar 10, 2019
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1 Min Read
byZeus Kerravala
Diversity & Inclusion
Workflow Automation
Eyeing Diversity & Inclusion at EC19
Eyeing Diversity & Inclusion at EC19
Mar 6, 2019
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1 Min Read
byMichelle Burbick
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AI & Automation
AI in the Enterprise: Matter of Ethics?
AI in the Enterprise: Matter of Ethics?
Mar 5, 2019
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1 Min Read
byMartha Buyer
Virtual agent
Virtual Agents
How to Choose the Right Type of Virtual Agent
How to Choose the Right Type of Virtual Agent
Feb 27, 2019
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1 Min Read
byLiz Osborn
Speech waves
AI Voice
Speech Tech in the Enterprise: 3 Themes to Explore
Speech Tech in the Enterprise: 3 Themes to Explore
Feb 25, 2019
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1 Min Read
byJon Arnold
Dominic Orr, Chairman of the board, Ordr
AI & Automation
Ordr Brings Order to the Hyper-Connected Enterprise
Ordr Brings Order to the Hyper-Connected Enterprise
Feb 25, 2019
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1 Min Read
byZeus Kerravala
Chatbot
AI Voice
Turbocharging Customer Engagement with Conversational AI
Turbocharging Customer Engagement with Conversational AI
Feb 24, 2019
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1 Min Read
byKevin Kieller
Speech tech at the office
AI Voice
Google Ramps Up Speech Capabilities for Enterprises
Google Ramps Up Speech Capabilities for Enterprises
Feb 20, 2019
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1 Min Read
byMichelle Burbick
Chuck Robbins & Amy Chang
AI Collaboration
Cisco Highlights 'Cognitive Collaboration' at Analyst Summit
Cisco Highlights 'Cognitive Collaboration' at Analyst Summit
Feb 20, 2019
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1 Min Read
byZeus Kerravala
Amazon Echo
AI Voice
Smart Speakers: From the Kitchen to the Boardroom
Smart Speakers: From the Kitchen to the Boardroom
Feb 19, 2019
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1 Min Read
byAndrew Prokop
Artificial intelligence
AI Collaboration
AI: Let's Collaborate
AI: Let's Collaborate
Feb 18, 2019
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1 Min Read
byPeter Quinlan, Tata Communications
Automation
AI & Automation
Putting Robotic Process Automation Into Action
Putting Robotic Process Automation Into Action
Jan 31, 2019
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1 Min Read
byChris Vitek
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AI & Automation
Exploring How to AI-Enable IVR for the Contact Center
Exploring How to AI-Enable IVR for the Contact Center
Jan 30, 2019
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1 Min Read
byBrent Kelly
Business automation
AI & Automation
Creating Automagical Communications
Creating Automagical Communications
Jan 20, 2019
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1 Min Read
byDave Michels
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AI & Automation
Microsoft Playing Long Game for HoloLens
Microsoft Playing Long Game for HoloLens
Jan 16, 2019
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1 Min Read
byKevin Kieller
AI everywhere
UCaaS
Avaya Expands Its A.I.Connect Ecosystem
Avaya Expands Its A.I.Connect Ecosystem
Jan 15, 2019
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1 Min Read
byZeus Kerravala
intelligent networking
Network Technology
Putting Machine Learning to Use for Network Management
Putting Machine Learning to Use for Network Management
Jan 13, 2019
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1 Min Read
byTerry Slattery
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AI & Automation
AI: Zeroing in on a Moving Target
AI: Zeroing in on a Moving Target
Jan 10, 2019
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1 Min Read
byGary Audin
Business woman, network
Workflow Automation
Identifying the Hidden Challenges Facing IT Infrastructure
Identifying the Hidden Challenges Facing IT Infrastructure
Jan 1, 2019
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1 Min Read
byElizabeth (Beth) English

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How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
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How Talkdesk Delivers for Vertical Industries
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How Talkdesk Delivers for Vertical Industries
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