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AI & Automation

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Voice AI
AI Voice
3 Reasons Speech Is Becoming Preferred for Self-Service3 Reasons Speech Is Becoming Preferred for Self-Service

A look at why businesses are adopting natural language for customer self-service at such a rapid pace

byRichard Dumas
Dec 5, 2018
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1 Min Read
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Workflow Automation
Contact Centers About to Get SmallerContact Centers About to Get Smaller
byChris Vitek
Nov 14, 2018
1 Min Read
UC automation
AI & Automation
What Your Peers Are Saying about UC AutomationWhat Your Peers Are Saying about UC Automation
byTom Bamert
Nov 11, 2018
1 Min Read
chatbot
AI Voice
Please Hold for Next Available BotPlease Hold for Next Available Bot
byDave Michels
Nov 5, 2018
1 Min Read
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AI & Automation
Optimizing RTC with Machine LearningOptimizing RTC with Machine Learning
byTsahi Levent-Levi
Nov 4, 2018
1 Min Read
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AI & Automation
Understanding the Myths and Realities of Autonomous VehiclesUnderstanding the Myths and Realities of Autonomous Vehicles
byZeus Kerravala
Oct 26, 2018
1 Min Read
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AI & Automation
Microsoft, AWS Keynoters on Tap for EC19
Microsoft, AWS Keynoters on Tap for EC19
Oct 25, 2018
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1 Min Read
byBeth Schultz
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AI & Automation
When Speech Analytics Makes Gibberish Useful
When Speech Analytics Makes Gibberish Useful
Oct 23, 2018
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1 Min Read
byChad Hart
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AI & Automation
Nvidia Democratizes Accelerated Computing
Nvidia Democratizes Accelerated Computing
Oct 17, 2018
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1 Min Read
byZeus Kerravala
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AI Voice
Welcome Our New Hires: Alexa, Cortana, Google
Welcome Our New Hires: Alexa, Cortana, Google
Oct 16, 2018
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1 Min Read
byChad Hart
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Sponsored Content
Automation: The Secret Sauce for MAC Attacks
Automation: The Secret Sauce for MAC Attacks
Oct 15, 2018
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1 Min Read
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Workflow Automation
Computer Vision: What We See for Business Video Calling
Computer Vision: What We See for Business Video Calling
Oct 7, 2018
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1 Min Read
byTsahi Levent-Levi
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UCaaS
Cisco, Meet Avaya. Avaya, Meet Cisco.
Cisco, Meet Avaya. Avaya, Meet Cisco.
Oct 1, 2018
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1 Min Read
byAndrew Prokop
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AI & Automation
Machine Learning: Coming to a Communications Service Near You
Machine Learning: Coming to a Communications Service Near You
Sep 30, 2018
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1 Min Read
byTsahi Levent-Levi
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AI & Automation
No Jitter Roll: Five for Friday, Microsoft Ignite Edition
No Jitter Roll: Five for Friday, Microsoft Ignite Edition
Sep 28, 2018
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1 Min Read
byBeth Schultz
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AI & Automation
Time Doesn't Fly on Airplanes
Time Doesn't Fly on Airplanes
Sep 26, 2018
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1 Min Read
byDave Michels
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AI Voice
"Alexa, Go Talk to Someone Else"
"Alexa, Go Talk to Someone Else"
Sep 25, 2018
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1 Min Read
byMichael Finneran
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Workflow Automation
RPA: Becoming the Linchpin of Enterprise AI
RPA: Becoming the Linchpin of Enterprise AI
Sep 12, 2018
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1 Min Read
byChris Vitek
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Workflow Automation
Unearthing the Power of Active Workflow Listening
Unearthing the Power of Active Workflow Listening
Aug 9, 2018
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1 Min Read
byIain Scholnick
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AI & Automation
Is Automation Really Faster?
Is Automation Really Faster?
Jul 3, 2018
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1 Min Read
byTerry Slattery
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AI & Automation
ZiipRoom Aims to Eliminate Meeting Pains
ZiipRoom Aims to Eliminate Meeting Pains
Jun 6, 2018
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1 Min Read
byZeus Kerravala
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AI Voice
BPOs Not Just for Voice Calls Anymore
BPOs Not Just for Voice Calls Anymore
Jun 5, 2018
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1 Min Read
bySheila McGee-Smith
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AI Voice
Dialpad Introduces VoiceAI with TalkIQ Acquisition
Dialpad Introduces VoiceAI with TalkIQ Acquisition
May 16, 2018
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1 Min Read
byMichelle Burbick
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AI & Automation
Five9 Release Focuses on AI Use Cases
Five9 Release Focuses on AI Use Cases
May 15, 2018
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1 Min Read
byMichelle Burbick
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AI & Automation
Visualizing IoT
Visualizing IoT
May 10, 2018
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1 Min Read
byAndrew Prokop
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AI & Automation
Getting Legal on AI
Getting Legal on AI
Apr 30, 2018
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1 Min Read
byMartha Buyer
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AI & Automation
Asking the Tough Questions on AI
Asking the Tough Questions on AI
Apr 27, 2018
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1 Min Read
byMartha Buyer
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AI Voice
Best Practices for Enhancing IVR
Best Practices for Enhancing IVR
Apr 18, 2018
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1 Min Read
byDiane Halliwell
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AI Voice
Listen to My Voice, Tell Me Who I Am
Listen to My Voice, Tell Me Who I Am
Apr 13, 2018
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1 Min Read
byGary Audin
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AI & Automation
Applying AI & NLP: Wit.ai, Watson, Lex
Applying AI & NLP: Wit.ai, Watson, Lex
Apr 2, 2018
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1 Min Read
byAndrew Prokop
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Workflow Automation
No Jitter Roll: Five for Friday 2018-03-09
No Jitter Roll: Five for Friday 2018-03-09
Mar 9, 2018
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1 Min Read
byMichelle Burbick
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AI & Automation
The 'Scary Side' of AI
The 'Scary Side' of AI
Feb 20, 2018
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1 Min Read
byBrent Kelly
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AI Voice
NewVoiceMedia: New CEO, New Strategy
NewVoiceMedia: New CEO, New Strategy
Jan 16, 2018
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1 Min Read
bySheila McGee-Smith
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AI & Automation
Afiniti Taps AI to Optimize Customer-Agent Pairing
Afiniti Taps AI to Optimize Customer-Agent Pairing
Dec 18, 2017
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1 Min Read
byBrent Kelly
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AI & Automation
Following RingCentral
Following RingCentral
Dec 1, 2017
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1 Min Read
byDave Michels

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