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AI-Infused Contact Centers: Where We Stand
AI & Automation
AI-Infused Contact Centers: Where We StandAI-Infused Contact Centers: Where We Stand

From several bots to a multitude of them, AI is now commonplace in contact centers, brand websites, apps, and more. So, how did we get here?

byDan Miller, [24]7.ai
Jan 29, 2020
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1 Min Read
Illustration of chatbot on smartphone
AI Voice
Speech Tech 2020: More About Innovation Than DisruptionSpeech Tech 2020: More About Innovation Than Disruption
byJon Arnold
Jan 27, 2020
1 Min Read
thumbnail logo in a gray background |
AI Voice
Interactions Paces Ahead with Adaptive UnderstandingInteractions Paces Ahead with Adaptive Understanding
byBrent Kelly
Jan 26, 2020
1 Min Read
Partnering for Successful AI Projects
AI & Automation
Partnering for Successful AI ProjectsPartnering for Successful AI Projects
byChuck Vondra
Jan 21, 2020
1 Min Read
AI: It’s All About the Context
Assistants & Copilots
AI: It’s All About the ContextAI: It’s All About the Context
byMartha Buyer
Jan 15, 2020
1 Min Read
3 Pillars of Effective Communications Technology Management
Workflow Automation
3 Pillars of Effective Communications Technology Management3 Pillars of Effective Communications Technology Management
byJane Laino
Jan 14, 2020
1 Min Read
Picture with three squares: teach, inspire, motivate
AI & Automation
Nextiva Aims to Inspire, Educate
Nextiva Aims to Inspire, Educate
Jan 9, 2020
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1 Min Read
byBlair Pleasant
Decoding Dialogflow: Proper Care and Feeding of IVAs
AI & Automation
Decoding Dialogflow: Proper Care and Feeding of IVAs
Decoding Dialogflow: Proper Care and Feeding of IVAs
Dec 29, 2019
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1 Min Read
byBrent Kelly
Modern workforce
Workflow Automation
Turning 2019’s Surprises Into 2020’s Opportunities
Turning 2019’s Surprises Into 2020’s Opportunities
Dec 22, 2019
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1 Min Read
byMark Roberts
Decisions
Workflow Automation
IT: Managing Choice, Change, Careers in 2020
IT: Managing Choice, Change, Careers in 2020
Dec 9, 2019
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1 Min Read
byJon Arnold
Humanizing Collaboration: AI’s Next Frontier?
AI Collaboration
Humanizing Collaboration: AI’s Next Frontier?
Humanizing Collaboration: AI’s Next Frontier?
Oct 30, 2019
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1 Min Read
byDave Michels
4 Questions to Ask Before Starting Any IT Project
Workflow Automation
4 Questions to Ask Before Starting Any IT Project
4 Questions to Ask Before Starting Any IT Project
Oct 15, 2019
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1 Min Read
byMolly Zraik
AI’s Mark on UC, and How it’s Shaping the Future of Engagement
AI Voice
AI’s Mark on UC, and How it’s Shaping the Future of Engagement
AI’s Mark on UC, and How it’s Shaping the Future of Engagement
Oct 15, 2019
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1 Min Read
byPerry Price
Poly: Long Live the Headset
AI Voice
Poly: Long Live the Headset
Poly: Long Live the Headset
Oct 9, 2019
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1 Min Read
byRyan Daily
The Renaissance of Voice Communications
AI Voice
The Renaissance of Voice Communications
The Renaissance of Voice Communications
Oct 7, 2019
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1 Min Read
byNicolas De Kouchkovsky
Google voice control
AI Voice
Speech Applications Are Vulnerable, Too
Speech Applications Are Vulnerable, Too
Oct 3, 2019
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1 Min Read
byGary Audin
Fax cartoon
AI & Automation
How to Get Rid of Your Fax Machines… Finally
How to Get Rid of Your Fax Machines… Finally
Sep 10, 2019
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1 Min Read
byDan Aylward
No Jitter Roll: Five for Friday 2019-08-29
AI Voice
No Jitter Roll: Five for Friday 2019-08-29
No Jitter Roll: Five for Friday 2019-08-29
Aug 29, 2019
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1 Min Read
byRyan Daily
Chat bots
AI Voice
Let Your Bots Do the Talking
Let Your Bots Do the Talking
Aug 21, 2019
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1 Min Read
byAndrew Prokop
Digital talking heads
AI Voice
Vonage to ‘Turbocharge’ AI Efforts
Vonage to ‘Turbocharge’ AI Efforts
Aug 12, 2019
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1 Min Read
byBeth Schultz
business handshake
AI Voice
Cisco to ‘Tuck In’ Voice AI from Voicea
Cisco to ‘Tuck In’ Voice AI from Voicea
Aug 6, 2019
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1 Min Read
byZeus Kerravala
Computer automation concept
Workflow Automation
What’s RPA, Why Should I Care?
What’s RPA, Why Should I Care?
Aug 6, 2019
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1 Min Read
byDiane Halliwell
Project planning
Workflow Automation
Aligning Expectations: Key to Project Success
Aligning Expectations: Key to Project Success
Jul 23, 2019
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1 Min Read
byMelissa Swartz
logo in a gray background |
AI Voice
Google Ups its Game in Contact Center Speech Recognition
Google Ups its Game in Contact Center Speech Recognition
Jul 22, 2019
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1 Min Read
byBeth Schultz
Good job thumbs-up
AI Voice
Share a Screen, Get Better Engagement
Share a Screen, Get Better Engagement
Jul 18, 2019
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1 Min Read
byGary Audin
Talking heads
AI Voice
Conversational AI Is Now
Conversational AI Is Now
Jul 11, 2019
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1 Min Read
byGary Audin
Aerial view of fire that destroyed Paradise, Calif., in November 2018
AI Voice
In Case of Fire… a Story About Restoring Voice Services
In Case of Fire… a Story About Restoring Voice Services
Jun 25, 2019
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1 Min Read
byElizabeth (Beth) English
virtual agents
Virtual Agents
7 Things to Consider When Choosing a Virtual Agent
7 Things to Consider When Choosing a Virtual Agent
Jun 18, 2019
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1 Min Read
byAbed Farhan
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Virtual Agents
How to Create a Positive Chatbot Experience
How to Create a Positive Chatbot Experience
Jun 17, 2019
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1 Min Read
byBlair Pleasant
logo in a gray background |
AI & Automation
Voice Communications in Business: Now and into the Future
Voice Communications in Business: Now and into the Future
Jun 17, 2019
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1 Min Read
bySergey Poroshin
Meet Kate opening slide
Assistants & Copilots
Tracking the Evolution of Genesys' Kate
Tracking the Evolution of Genesys' Kate
Jun 16, 2019
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10 Slides
bySheila McGee-Smith
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AI Voice
AWS Brings Conversational AI to Alexa
AWS Brings Conversational AI to Alexa
Jun 9, 2019
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1 Min Read
byZeus Kerravala
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AI Voice
Otter.ai Adds Custom Vocabulary
Otter.ai Adds Custom Vocabulary
May 28, 2019
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1 Min Read
byZeus Kerravala
logo in a gray background |
AI Voice
Dialpad Brings Voice Analytics to Sales Calls
Dialpad Brings Voice Analytics to Sales Calls
May 21, 2019
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1 Min Read
byBeth Schultz
Big data in the cloud
Cloud Infrastructure
How Does AI Fit into Your Long-Term Strategy?
How Does AI Fit into Your Long-Term Strategy?
May 21, 2019
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1 Min Read
byMelissa Swartz

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