Tracking the Evolution of Genesys' KateTracking the Evolution of Genesys' Kate

“Meet Kate. Kate is unique. She is not your average girl. She is genuine in everything she does. Her loyalty is phenomenal and you never have to doubt her. Kate’s kindness inspires others to do good things. Kate is not weak though. She is a strong independent girl who can get herself through anything she sets her mind to. She is hilarious! Sometimes she has a dry sense of humor and other times she just knows how to make people laugh. :) Kate has been told by many that her advice changes the way they look at life. Kate has a very bubbly personality that makes anyone comfortable talking with her. She is able to learn quickly and apply. Kate has many good personality traits but she is not self-conceited. As a matter of fact, she has some downers too. Sometimes Kate can be a little too sarcastic. That can offend some people, but she apologizes. She also has a tendency to procrastinate from time to time. But she still manages to get everything done.” This is the backstory for Kate, the intelligent virtual assistant Genesys CMO Merijn te Booij first described in May 2017. The Ask Kate intelligent virtual assistant deployed to support conference attendees using the mobile application at last week’s Genesys Xperience19 event is fulfilling this initial promise. But Kate’s path has been a journey, just as it is for customers when they seek to purchase a product or solve a problem.