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The Slack Atlas feature
Workspace
Slack Says: Huddle Up, VirtuallySlack Says: Huddle Up, Virtually

Looks to replicate in-office experience with a space for audio conversations in channels, and more.

byRyan Daily
Jun 30, 2021
|
2 Min Read
Tips & Tricks for Purchasing a Full UCaaS/CCaaS Solution
Customer Experience
Tips & Tricks for Purchasing a Full UCaaS/CCaaS SolutionTips & Tricks for Purchasing a Full UCaaS/CCaaS Solution
byTim Proctor
Jun 30, 2021
4 Min Read
Illustration of web conference lurker
Data Governance
5 Web Conferencing Security Best Practices5 Web Conferencing Security Best Practices
bySorell Slaymaker
Jun 29, 2021
2 Min Read
sign that says, "know your customers"
Sponsored Content
Personalized CX: Understanding the New UrgencyPersonalized CX: Understanding the New Urgency
byTim Richter, Twilio
Jun 29, 2021
4 Min Read
Someone typing on a laptop with a security icon
Data Privacy
What’s AWS Conveying With Its Acquisition of Wickr?What’s AWS Conveying With Its Acquisition of Wickr?
byDave Michels
Jun 28, 2021
5 Min Read
Proactively Secure Your Team Collaboration Apps
Workspace
Proactively Secure Your Team Collaboration AppsProactively Secure Your Team Collaboration Apps
byIrwin Lazar
Jun 28, 2021
4 Min Read
Why You Need to Be at Enterprise Connect 2021
UCaaS
Why You Need to Be at Enterprise Connect 2021
Why You Need to Be at Enterprise Connect 2021
Jun 28, 2021
|
5 Min Read
byZeus Kerravala
Illustration showing three contact center agents talking on phone
Sponsored Content
Modernizing for the Future of Contact Centers
Modernizing for the Future of Contact Centers
Jun 25, 2021
|
1 Min Read
Networking servers
Network Technology
Why Infrastructure’s More Important than Ever
Why Infrastructure’s More Important than Ever
Jun 25, 2021
|
3 Min Read
byEric Krapf
No Jitter Roll: Zoom Phone, RingCentral Rooms Updates
Cloud Infrastructure
No Jitter Roll: Zoom Phone, RingCentral Rooms Updates
No Jitter Roll: Zoom Phone, RingCentral Rooms Updates
Jun 25, 2021
|
4 Min Read
byRyan Daily
The Composable Contact Center Fosters Change
Customer Experience
The Composable Contact Center Fosters Change
The Composable Contact Center Fosters Change
Jun 24, 2021
|
5 Min Read
byDave Michels
The Problem with Z: 911 Coordinate Challenges
Telecommunication Technology
The Problem with Z: 911 Coordinate Challenges
The Problem with Z: 911 Coordinate Challenges
Jun 24, 2021
|
4 Min Read
byMartha Buyer
Illustration of a digitized cloud, to show digital transformation
Sponsored Content
9 Days to the Contact Center Cloud
9 Days to the Contact Center Cloud
Jun 24, 2021
|
2 Min Read
byJonathan Barouch, Local Measure
Photo of workers collaborating in office
Workspace
WorkSpace Wednesday: Reshaping Collaborative Spaces
WorkSpace Wednesday: Reshaping Collaborative Spaces
Jun 23, 2021
|
2 Min Read
byBeth Schultz
Genesys DX: Driving Digital Customer Engagement
Customer Experience
Genesys DX: Driving Digital Customer Engagement
Genesys DX: Driving Digital Customer Engagement
Jun 23, 2021
|
3 Min Read
bySheila McGee-Smith
A cut copper wire
Network Technology
Cutting Copper? You Better Have a Plan
Cutting Copper? You Better Have a Plan
Jun 23, 2021
|
5 Min Read
byDenise Munro
Illuminated headsets for customer service
Sponsored Content
In a Digital Era: Why You Must Evolve Your Contact Center
In a Digital Era: Why You Must Evolve Your Contact Center
Jun 23, 2021
|
3 Min Read
byKarla Nussbaumer, Twilio
Someone collaborating over the laptop
Employee Experience
Empowering the Collaboration Usage Profile
Empowering the Collaboration Usage Profile
Jun 22, 2021
|
6 Min Read
byMarty Parker
Vector showing HR data, to illustrate intelligent interviewing
AI & Automation
Verint Adds AI-Powered Interviewing to WFM
Verint Adds AI-Powered Interviewing to WFM
Jun 22, 2021
|
3 Min Read
bySheila McGee-Smith
Illustration to show digital engagement, good customer experience
Sponsored Content
5 Trends Driving the Essentials for Modern CX
5 Trends Driving the Essentials for Modern CX
Jun 22, 2021
|
3 Min Read
byGinger Conlon, Genesys
The interface of Work.com
Employee Experience
Employee Wellbeing & Support, the Salesforce Way
Employee Wellbeing & Support, the Salesforce Way
Jun 21, 2021
|
2 Min Read
byRyan Daily
What Fastly Tells Us About Cloud-Native
Cloud Infrastructure
What Fastly Tells Us About Cloud-Native
What Fastly Tells Us About Cloud-Native
Jun 21, 2021
|
5 Min Read
byTom Nolle
How Hybrid Work Is Already Working
Workspace
How Hybrid Work Is Already Working
How Hybrid Work Is Already Working
Jun 18, 2021
|
3 Min Read
byEric Krapf
Someone pressing a telephone button
Workspace
No Jitter Roll: Teams Voice Services, Contact Center Offerings
No Jitter Roll: Teams Voice Services, Contact Center Offerings
Jun 18, 2021
|
4 Min Read
byRyan Daily
A Microsoft Teams tile
Workspace
Microsoft Adds Hybrid-Inspired Rooms, Viva Features
Microsoft Adds Hybrid-Inspired Rooms, Viva Features
Jun 17, 2021
|
3 Min Read
byRyan Daily
Headshots of EC keynoters
UCaaS
EC Keynoters Announced: Platform Perspective on Tap
EC Keynoters Announced: Platform Perspective on Tap
Jun 17, 2021
|
4 Min Read
byEric Krapf
Calabrio: Bring on the Data
Customer Experience
Calabrio: Bring on the Data
Calabrio: Bring on the Data
Jun 17, 2021
|
3 Min Read
byDana Casielles
Picture of call center workers on phone
Sponsored Content
Public Sector Dials In to Benefits of Cloud Contact Center
Public Sector Dials In to Benefits of Cloud Contact Center
Jun 17, 2021
|
4 Min Read
bySheila Smith, AWS
Man conversing with chatbot on mobile
Sponsored Content
A Practical Guide to Mastering Bots
A Practical Guide to Mastering Bots
Jun 16, 2021
|
1 Min Read
Illustration of lots of messaging apps
Sponsored Content
A Practical Guide to Mastering Messaging Apps
A Practical Guide to Mastering Messaging Apps
Jun 16, 2021
|
1 Min Read
Illustration of two workers reaching across a divide
Customer Experience
Closing the CX & IT Gap: Creative Thinking Required
Closing the CX & IT Gap: Creative Thinking Required
Jun 16, 2021
|
3 Min Read
byMila D'Antonio
Illustration of magnet attracting people
Sponsored Content
eBook: Five Steps to Master Digital Customer Engagement
eBook: Five Steps to Master Digital Customer Engagement
Jun 16, 2021
|
1 Min Read
Young woman messaging on laptop
Sponsored Content
A Practical Guide to Web Messaging
A Practical Guide to Web Messaging
Jun 16, 2021
|
1 Min Read
Road sign pointing to stress, management, positivity
Workflow Automation
Back-to-Office Anxiety: Shades of the First Day of School
Back-to-Office Anxiety: Shades of the First Day of School
Jun 16, 2021
|
4 Min Read
byBobra S. Bush
Image of voice stream
Sponsored Content
NICE InterACT: A Revolution in Contact Center Recording
NICE InterACT: A Revolution in Contact Center Recording
Jun 16, 2021
|
3 Min Read
byDana Shalev, NICE

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Ccaas
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Ccaas
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