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Illustration of two cogs coming together

Video Conferencing

Business Success Metrics Underscore Value of Zoom’s Five9 Buy Business Success Metrics Underscore Value of Zoom’s Five9 Buy

Video for CX may be the most important result of this pending deal. Here’s why, based on Metrigy customer research.

byRobin Gareiss

Jul 19, 2021

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5 Min Read

Business people shaking hands

Customer Experience

Zoom Steps Into CCaaS, Set to Acquire Five9 Zoom Steps Into CCaaS, Set to Acquire Five9

byZeus Kerravala

Jul 19, 2021

6 Min Read

Don’t Venture Into VoIP Alone

Telecommunication Technology

Don’t Venture Into VoIP Alone Don’t Venture Into VoIP Alone

Jul 19, 2021

4 Min Read

Five9 Brushes Up on AI in CCaaS Platform

Five9 Brushes Up on AI in CCaaS Platform Five9 Brushes Up on AI in CCaaS Platform

byDana Casielles

Jul 16, 2021

3 Min Read

No Jitter Roll: Collaboration Devices, 5G Business Internet

AI Collaboration

No Jitter Roll: Collaboration Devices, 5G Business Internet No Jitter Roll: Collaboration Devices, 5G Business Internet

byDana Casielles

Jul 16, 2021

4 Min Read

A technology background with the words AI

Customer Experience

Uniphore Boosts Deep Learning AI for Agent Assistance Uniphore Boosts Deep Learning AI for Agent Assistance

Jul 15, 2021

2 Min Read

Business woman reaching out to digital points

Employee Experience

Creating Seamless, Personalized Digital Experiences

Creating Seamless, Personalized Digital Experiences

Best Practices for Purchasing a Full UCaaS/CCaaS Solution

Best Practices for Purchasing a Full UCaaS/CCaaS Solution

Best Practices for Purchasing a Full UCaaS/CCaaS Solution

A laptop with Microsoft Teams on it

Microsoft Showcases Teams, Viva Integrations

Microsoft Showcases Teams, Viva Integrations

AWS Contact Center Day: Customers Swap Stories

Customer Experience

AWS Contact Center Day: Customers Swap Stories

AWS Contact Center Day: Customers Swap Stories

bySheila McGee-Smith

Female blogger holding live streaming session

Employee Experience

Now Streaming Live, with Twilio

Now Streaming Live, with Twilio

5 Best Practices for Planning a Phone System Conversion

5 Best Practices for Planning a Phone System Conversion

5 Best Practices for Planning a Phone System Conversion

byMelissa Swartz

Young business professional participating in audio/videoconference

Dialpad Closes Meetings Gap

Dialpad Closes Meetings Gap

Hybrid Work: Trust Holds Key to Productivity

Hybrid Work: Trust Holds Key to Productivity

Hybrid Work: Trust Holds Key to Productivity

Catching Up with Intermedia

Cloud Infrastructure

Catching Up with Intermedia

Catching Up with Intermedia

byDana Casielles

Zoom's headquarter in California

Zoom at 10: Where Does It Go From Here?

Zoom at 10: Where Does It Go From Here?

byZeus Kerravala

A VoIP phone off the hook

Telecommunication Technology

A Beginner’s Guide to Troubleshooting VoIP Phones

A Beginner’s Guide to Troubleshooting VoIP Phones

Someone working from home on their cellphone

Verizon Takes BlueJeans to the Edge, Updates Mobile App

Verizon Takes BlueJeans to the Edge, Updates Mobile App

No Jitter Roll: Meeting Device Updates

No Jitter Roll: Meeting Device Updates

No Jitter Roll: Meeting Device Updates

byDana Casielles

Hand putting smile emotion face to above normal and sadness mood, showing customer satisfaction

Customer Experience

Dial M for… Empathy

Dial M for… Empathy

Employees working in a Zoom Room

Zoom Adds Voice Feature, More Controls to Rooms Service

Zoom Adds Voice Feature, More Controls to Rooms Service

Vyopta Bolsters Experience Monitoring for Collaboration

AI Collaboration

Vyopta Bolsters Experience Monitoring for Collaboration

Vyopta Bolsters Experience Monitoring for Collaboration

byDana Casielles

How Are We Doing With 5G?

Network Technology

How Are We Doing With 5G?

How Are We Doing With 5G?

byMichael Finneran

An employee happily working in the office

Employee Experience

Workspace Wednesday: Making Employee Experience an IT Priority

Workspace Wednesday: Making Employee Experience an IT Priority

NICE Continues Digital CX Buying Spree

Customer Experience

NICE Continues Digital CX Buying Spree

NICE Continues Digital CX Buying Spree

bySheila McGee-Smith

Diagram of an integrated security framework

Data Governance

Next-Gen Cybersecurity: a Brave New World

Next-Gen Cybersecurity: a Brave New World

Someone tapping a tablet to rate a customer experience

Customer Experience

Creating Better Experiences: Genesys Partners on VoC

Creating Better Experiences: Genesys Partners on VoC

byStephen Leaden

A military officer working on IT equipment

Employee Experience

Cisco Targets DoD with Webex for Defense

Cisco Targets DoD with Webex for Defense

5 Considerations for Purchasing a UCaaS/CCaaS Solution

Customer Experience

5 Considerations for Purchasing a UCaaS/CCaaS Solution

5 Considerations for Purchasing a UCaaS/CCaaS Solution

Picture showing lots of people engaging with chat/messaging

Clickatell Closes Gap Between Assisted, Unassisted Chat

Clickatell Closes Gap Between Assisted, Unassisted Chat

No Jitter Roll: Salesforce Voice Partnerships, Zoom Acquisition

Customer Experience

No Jitter Roll: Salesforce Voice Partnerships, Zoom Acquisition

No Jitter Roll: Salesforce Voice Partnerships, Zoom Acquisition

byDana Casielles

Microsoft Teams on a laptop

No Jitter on Air: Talking Microsoft Teams with an MVP

No Jitter on Air: Talking Microsoft Teams with an MVP

Illustration of lightbulb, to show innovation

Best of EC Award: Adding Urgency to Innovation

Best of EC Award: Adding Urgency to Innovation

High rises to show strategic growth

Sponsored Content

Frost & Sullivan Frost Radar: Genesys Is Growth & Innovation Leader

Frost & Sullivan Frost Radar: Genesys Is Growth & Innovation Leader

Digital bitstream

Telecommunication Technology

How It Works: A Guide to Digital Experience Monitoring

How It Works: A Guide to Digital Experience Monitoring

byTerry Slattery

Enterprise Connect

Mar 17 - Mar 20, 2025

Mar 17 - Mar 20, 2025

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