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Picture of young business professional on phone call
UCaaS
Understanding Operator Connect for Microsoft TeamsUnderstanding Operator Connect for Microsoft Teams

If you placed Microsoft’s Teams Calling options on a sliding scale, then this newest option would sit in the middle. Here’s why.

byGary Forrest
May 27, 2021
|
4 Min Read
Someone using Zoom on their phone
Video Conferencing
Zoom Boosts Meeting, Phone OptionsZoom Boosts Meeting, Phone Options
byRyan Daily
May 27, 2021
2 Min Read
Omdia UCaaS Scorecard: Microsoft, Zoom, Cisco Shake It Up
UCaaS
Omdia UCaaS Scorecard: Microsoft, Zoom, Cisco Shake It UpOmdia UCaaS Scorecard: Microsoft, Zoom, Cisco Shake It Up
byDana Casielles
May 26, 2021
8 Min Read
Mitel and Five9 logos
Ccaas
CCaaS & UCaaS Integration: Mitel, Five9 Team UpCCaaS & UCaaS Integration: Mitel, Five9 Team Up
bySheila McGee-Smith
May 26, 2021
3 Min Read
Slide showing AI use cases
Sponsored Content
Conversational Data: Real-Time Routing Is Table StakesConversational Data: Real-Time Routing Is Table Stakes
byRichard Stevenson, Red Box
May 26, 2021
2 Min Read
4 Key Themes & Takeaways from a Quartet of Vendor Events
Workspace
4 Key Themes & Takeaways from a Quartet of Vendor Events4 Key Themes & Takeaways from a Quartet of Vendor Events
byBlair Pleasant
May 25, 2021
11 Min Read
Two people collaborating in an office
Workspace
Reimagining One-to-One Collaboration for Hybrid World
Reimagining One-to-One Collaboration for Hybrid World
May 25, 2021
|
5 Min Read
byTom Nolle
Illustration of interconnected people to show cross-company collaboration
Workspace
Embracing Cross-Company Collaboration
Embracing Cross-Company Collaboration
May 24, 2021
|
4 Min Read
byIrwin Lazar
Businesswoman speaking on the phone
Sponsored Content
3 Ways Customer Service Helps People Seek Connections
3 Ways Customer Service Helps People Seek Connections
May 24, 2021
|
2 Min Read
byTricia Reynolds, Genesys
Cover image of Red Box/Omdia report
Sponsored Content
On the Radar: Conversa by Red Box
On the Radar: Conversa by Red Box
May 21, 2021
|
1 Min Read
No Jitter Roll: Whiteboard Collaboration, Voice Integration
Video Conferencing
No Jitter Roll: Whiteboard Collaboration, Voice Integration
No Jitter Roll: Whiteboard Collaboration, Voice Integration
May 21, 2021
|
3 Min Read
byDana Casielles
An image of a business man holding a data protection icon in one hand and GDPR in another
Data Governance
What European Data Law Changes Mean for Your Enterprise
What European Data Law Changes Mean for Your Enterprise
May 21, 2021
|
5 Min Read
byMartha Buyer
Illustration of girl calling customer service
Ccaas
Tales of the Contact Center
Tales of the Contact Center
May 21, 2021
|
3 Min Read
byEric Krapf
Google Workspace screen
Video Conferencing
Google Shares Its Vision for Future of Collaboration
Google Shares Its Vision for Future of Collaboration
May 20, 2021
|
2 Min Read
byRyan Daily
Theta Lake, Dubber Target Compliance for UC&C
Data Privacy
Theta Lake, Dubber Target Compliance for UC&C
Theta Lake, Dubber Target Compliance for UC&C
May 20, 2021
|
4 Min Read
byDana Casielles
Illustration showing customer clicking 5 star rating
Sponsored Content
Augmenting Your Contact Center for Next-Gen CX
Augmenting Your Contact Center for Next-Gen CX
May 20, 2021
|
3 Min Read
byOded Karev, NICE
Illustration of cog gears, to show integration
Cloud Infrastructure
8x8 Lays Out ‘XCaaS’ Vision for CCaaS, CPaaS, UCaaS
8x8 Lays Out ‘XCaaS’ Vision for CCaaS, CPaaS, UCaaS
May 19, 2021
|
5 Min Read
byZeus Kerravala
The Otter Assistant across devices
AI Voice
Let Otter Assistant Cover Your Back
Let Otter Assistant Cover Your Back
May 19, 2021
|
2 Min Read
byRyan Daily
Contact Center Transformation: The Starting Point
Customer Experience
Contact Center Transformation: The Starting Point
Contact Center Transformation: The Starting Point
May 19, 2021
|
4 Min Read
byElizabeth (Beth) English
Illustration of omnichannel retail
Customer Experience
Does an Omnichannel Strategy Really Drive Down Costs?
Does an Omnichannel Strategy Really Drive Down Costs?
May 18, 2021
|
2 Min Read
byJonathan Barouch, Local Measure
Photo of information processing worker
Workflow Automation
Reinventing Communications: Information Processing Work
Reinventing Communications: Information Processing Work
May 18, 2021
|
5 Min Read
byMarty Parker
Screen capture of Jeff Shah, with the Times, speaking at AWS Summit
Ccaas
Amazon Connect Gives The New York Times a Read on Digital
Amazon Connect Gives The New York Times a Read on Digital
May 17, 2021
|
4 Min Read
bySheila McGee-Smith
Someone working on a laptop connecting to the cloud
AI Collaboration
Get the Future, Today: Demand More from Service Providers
Get the Future, Today: Demand More from Service Providers
May 14, 2021
|
4 Min Read
byTodd Carothers
Illustration of broadband, fiber cable
Workspace
What Will Broadband Expansion Mean for the Enterprise?
What Will Broadband Expansion Mean for the Enterprise?
May 14, 2021
|
3 Min Read
byEric Krapf
An illustration of a woman wearing a headset working on a computer
Contact Centers
No Jitter Roll: Headset Launches, Latest Acquisitions
No Jitter Roll: Headset Launches, Latest Acquisitions
May 14, 2021
|
3 Min Read
byRyan Daily
Video meeting using Zoom Immersive Share
Video Conferencing
Online Meetings Are Virtually Here to Stay
Online Meetings Are Virtually Here to Stay
May 13, 2021
|
5 Min Read
byDave Michels
Photo of a restaurant door with a Grubhub sign
Ccaas
Grubhub Powers Through Pandemic on Five9 Platform
Grubhub Powers Through Pandemic on Five9 Platform
May 13, 2021
|
4 Min Read
byBeth Schultz
Business person working in office
Employee Experience
WorkSpace Wednesday: Can Google Make Flexibility Work?
WorkSpace Wednesday: Can Google Make Flexibility Work?
May 12, 2021
|
3 Min Read
byEric Krapf
Glance Video being used for a customer service request.
Customer Experience
Glance Offers Video CX at the Click of a Button
Glance Offers Video CX at the Click of a Button
May 12, 2021
|
2 Min Read
byRyan Daily
Photo of a phone with headset, to show customer support
Customer Experience
WFH Increases Productivity? I Just Don’t Buy It
WFH Increases Productivity? I Just Don’t Buy It
May 12, 2021
|
3 Min Read
byFrances Horner
Photo of a telesitting patient and doctor session
Sponsored Content
Finding the Right Collaboration Solution for Healthcare
Finding the Right Collaboration Solution for Healthcare
May 12, 2021
|
3 Min Read
byBrian Cockrell, Intel
A sandglass icon depicting wait times
Customer Experience
Call Centers: Thinking Outside the Queue
Call Centers: Thinking Outside the Queue
May 11, 2021
|
5 Min Read
byNicolas De Kouchkovsky
Abstract drawing to represent customer data coming into one platform
Customer Experience
Twilio Flex & Segment: Good Data Powering Customer Intelligence
Twilio Flex & Segment: Good Data Powering Customer Intelligence
May 11, 2021
|
4 Min Read
bySheila McGee-Smith
Illustration showing digital connectivity and cloud communications/UCaaS
UCaaS
RingCentral, Verizon Business Team on UCaaS, Networking
RingCentral, Verizon Business Team on UCaaS, Networking
May 10, 2021
|
2 Min Read
byBeth Schultz
Puzzle pieces being snapped together
Customer Experience
Aspect Software, Noble Systems Merge to Create Alvaria
Aspect Software, Noble Systems Merge to Create Alvaria
May 10, 2021
|
3 Min Read
bySheila McGee-Smith

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Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
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How Talkdesk Delivers for Vertical Industries
Ccaas
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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