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Team Messaging
RingCentral Adds AI Features to Video, Enhances MessagingRingCentral Adds AI Features to Video, Enhances Messaging

RingCentral adds overlays and backgrounds to its videoconferencing tool, while providing more data and admin controls for its team messaging app.

byRyan Daily
Apr 21, 2021
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1 Min Read
Photo of customer service reps
Customer Experience
Salesforce Reimagines Service Cloud for Voice, WEMSalesforce Reimagines Service Cloud for Voice, WEM
bySheila McGee-Smith
Apr 21, 2021
4 Min Read
No Formal ‘Go Live?’ Defining a Project’s End Can Be Tough
Digital Workplace
No Formal ‘Go Live?’ Defining a Project’s End Can Be ToughNo Formal ‘Go Live?’ Defining a Project’s End Can Be Tough
byMelissa Swartz
Apr 21, 2021
4 Min Read
Avaya Cloud Office Gains Features
UCaaS
Avaya Cloud Office Gains FeaturesAvaya Cloud Office Gains Features
byDana Casielles
Apr 20, 2021
2 Min Read
Creating a Cohesive Enterprise CX: Barriers and Solutions
Customer Experience
Creating a Cohesive Enterprise CX: Barriers and SolutionsCreating a Cohesive Enterprise CX: Barriers and Solutions
byBlair Pleasant
Apr 20, 2021
5 Min Read
Photo of customer talking with chatbot
Ccaas
NICE Acquires MindTouch for Smarter Digital Self-ServiceNICE Acquires MindTouch for Smarter Digital Self-Service
bySheila McGee-Smith
Apr 20, 2021
4 Min Read
Photo of road sign with arrows in different directions against cloud backdrop
Ccaas
Which Way to CCaaS?
Which Way to CCaaS?
Apr 19, 2021
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4 Min Read
byDave Michels
Wooden Blocks with the text: Fees
Telecommunication Technology
Managing Telecom Expenses: Don't Forget the Fees
Managing Telecom Expenses: Don't Forget the Fees
Apr 19, 2021
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4 Min Read
byDarin Ward
logo in a gray background |
AI Collaboration
No Jitter Tube: Weekly News Recap from Real-Time Recorded 2021-04-16
No Jitter Tube: Weekly News Recap from Real-Time Recorded 2021-04-16
Apr 16, 2021
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1 Min Read
byDave Michels & Zeus Kerravala
No Jitter Roll: Automated IVR Testing, Chat Workflow
Customer Experience
No Jitter Roll: Automated IVR Testing, Chat Workflow
No Jitter Roll: Automated IVR Testing, Chat Workflow
Apr 16, 2021
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4 Min Read
byDana Casielles
Illustration of lightbulbs
Workflow Automation
IT Must Step Up in Workplace Strategy
IT Must Step Up in Workplace Strategy
Apr 16, 2021
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2 Min Read
byEric Krapf
A phone with a cloud button
Cloud Infrastructure
What to Know About Making Teams Your Telephony System
What to Know About Making Teams Your Telephony System
Apr 15, 2021
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2 Min Read
byRyan Daily
Put Self-Service at the Top of Your CX Priority List
Customer Experience
Put Self-Service at the Top of Your CX Priority List
Put Self-Service at the Top of Your CX Priority List
Apr 15, 2021
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4 Min Read
byRobin Gareiss
Workspace Wednesday: The Big Hurry Up and Wait
Workspace
Workspace Wednesday: The Big Hurry Up and Wait
Workspace Wednesday: The Big Hurry Up and Wait
Apr 14, 2021
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3 Min Read
byRyan Daily
Screen capture showing video chat between agent and customer in Vonage Contact Center
Customer Experience
Vonage Adds Visual Engagement to Contact Center Platform
Vonage Adds Visual Engagement to Contact Center Platform
Apr 14, 2021
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4 Min Read
bySheila McGee-Smith
Does the Cloud Solve Your Cybersecurity Challenge?
Cloud Infrastructure
Does the Cloud Solve Your Cybersecurity Challenge?
Does the Cloud Solve Your Cybersecurity Challenge?
Apr 14, 2021
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5 Min Read
byScott Murphy
Photo of Nvidia CEO during keynote address
AI Voice
Nvidia’s Jarvis: Conversational AI Framework Now GA
Nvidia’s Jarvis: Conversational AI Framework Now GA
Apr 13, 2021
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5 Min Read
byZeus Kerravala
Photo of waitress with face mask checking curbside orders
Digital Workplace
Reinventing Communications: Next Step for Retail Workers
Reinventing Communications: Next Step for Retail Workers
Apr 13, 2021
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6 Min Read
byMarty Parker
Meet the Modern Contact Center for Travel and Hospitality
Sponsored Content
Meet the Modern Contact Center for Travel and Hospitality
Meet the Modern Contact Center for Travel and Hospitality
Apr 13, 2021
|
2 Min Read
byMassimo Morin, AWS
A healthcare technology graphic with a heart and apps
Cloud Infrastructure
Microsoft Acquires Nuance in Health Vertical Push
Microsoft Acquires Nuance in Health Vertical Push
Apr 12, 2021
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2 Min Read
byRyan Daily
Someone tapping a purchase cart
UCaaS
Reselling UCaaS: Why This Model Is Gaining in Popularity
Reselling UCaaS: Why This Model Is Gaining in Popularity
Apr 12, 2021
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6 Min Read
byDave Michels
Talkdesk AI Trainer: Another Brick in the Wall
Customer Experience
Talkdesk AI Trainer: Another Brick in the Wall
Talkdesk AI Trainer: Another Brick in the Wall
Apr 12, 2021
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4 Min Read
byZeus Kerravala
Phone icons
AI Collaboration
Building a Telephony Strategy Around Microsoft Teams
Building a Telephony Strategy Around Microsoft Teams
Apr 9, 2021
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3 Min Read
byEric Krapf
No Jitter Roll: UC/Collaboration Management, Room Devices
Telecommunication Technology
No Jitter Roll: UC/Collaboration Management, Room Devices
No Jitter Roll: UC/Collaboration Management, Room Devices
Apr 9, 2021
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4 Min Read
byDana Casielles
Photo of young man looking overwhelmed as he stares at smartphone
AI & Automation
Supreme Court Takes on Auto-Dialing
Supreme Court Takes on Auto-Dialing
Apr 8, 2021
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5 Min Read
byMartha Buyer
Sendbird Flies into Unicorn Club on Messaging API Wings
Team Messaging
Sendbird Flies into Unicorn Club on Messaging API Wings
Sendbird Flies into Unicorn Club on Messaging API Wings
Apr 8, 2021
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3 Min Read
byDana Casielles
Photo of Customer service representatives assisting clients
Sponsored Content
How to Keep Agents Ahead of Evolving CX Demands
How to Keep Agents Ahead of Evolving CX Demands
Apr 8, 2021
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2 Min Read
byDavid Wasserman, NICE
A person pressing a button that says "Think Differently"
Digital Workplace
Managing Multiple IT Projects? You Need a Cohesive Strategy
Managing Multiple IT Projects? You Need a Cohesive Strategy
Apr 7, 2021
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4 Min Read
byTim Proctor
Screen grab showing Cisco's immersive mode for Webex meetings
AI Collaboration
Cisco Live: Foretelling the Future
Cisco Live: Foretelling the Future
Apr 7, 2021
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8 Min Read
byPhil Edholm
Illustration of people waiting in line for customer service
Customer Experience
Taking the Next Step in CX: Agent Assist, Channel Guidance
Taking the Next Step in CX: Agent Assist, Channel Guidance
Apr 6, 2021
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5 Min Read
byNicolas De Kouchkovsky
Photo illustration showing concept of programmable telecom
CRM
Tapping the Business Potential of Telecom APIs
Tapping the Business Potential of Telecom APIs
Apr 6, 2021
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4 Min Read
byDarach Beirne
Average Network Statistics Can Hide Big IT Problems
Network Technology
Average Network Statistics Can Hide Big IT Problems
Average Network Statistics Can Hide Big IT Problems
Apr 5, 2021
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5 Min Read
byTerry Slattery
Toucan: Where the User Controls the Video Experience
Video Conferencing
Toucan: Where the User Controls the Video Experience
Toucan: Where the User Controls the Video Experience
Apr 5, 2021
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3 Min Read
byDana Casielles
Photo of two colleagues collaborating in huddle room
Sponsored Content
Open Collaboration: Innovating on a Bright Future for All
Open Collaboration: Innovating on a Bright Future for All
Apr 5, 2021
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3 Min Read
byBrian Cockrell, Intel
No Jitter Roll: Contact Center AI Advances, Funding Updates
Customer Experience
No Jitter Roll: Contact Center AI Advances, Funding Updates
No Jitter Roll: Contact Center AI Advances, Funding Updates
Apr 2, 2021
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3 Min Read
byDana Casielles

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