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A Practical Guide to Web MessagingA Practical Guide to Web Messaging
Web messaging gives customers the control they want and expect — with 24/7 access to your business.
June 16, 2021
1 Min Read
Image: Gorodenkoff - stock.adobe.com
Sponsored by Genesys
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When you’re ready to add digital channels to your customer engagement, web messaging is a great place to start. It’s easy to deploy and customize. Best of all, it gives customers the control they expect — with 24/7 access to your business. Download the guide and learn how to:
Design messaging conversations that build knowledge of your customers
Introduce bots to lighten agent workloads
Use artificial intelligence to deepen your understanding of customer journeys
Personalize customer journeys
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