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Up","eln","brandFallbackUrl","iirisRecommendation",{"_643":644,"_645":646,"_647":648,"_649":650,"_651":152,"_652":152,"_653":654,"_655":656,"_657":658,"_659":181,"_660":661,"_662":663,"_664":665,"_666":667,"_668":669,"_670":8,"_671":672,"_673":674,"_675":676,"_677":678},"id","widget-1733955508982","division","it","brandFamily","enterpriseit","entityTagBackground","#333333BF","showBy","showTime","borderRadius","4","imageWidth","324","imageHeight","182","imagePosition","dropShadow","#FFEB00","entityTagBorderColor","#333333","borderColor","#e6e6e6","redirectMode","same","recipe","related-items","brandName","showdate","yes","dateFormat","MMM DD, YYYY","dateTimeFontColor","#767676","dateTimeFontsize","12","routes/$topic._index",{"_681":682,"_1192":1193,"_1194":1195,"_1203":-7,"_87":1204},"template",{"_111":683,"_684":152,"_685":686,"_692":-7,"_693":694,"_699":700,"_1103":1104},"News","categoryDesc","breadcrumbs",[687,689],{"_111":546,"_54":688},"/",{"_111":690,"_54":691},"Latest News","/latest-news","newsletterSignUpPromo","pagination",{"_695":696,"_697":698},"totalCount",302,"currentPage",299,"contents",[701,725,738,749,761,771,782,793,804,817,830,844,857,868,878,888,899,912,922,932,942,953,963,973,983,994,1004,1017,1028,1038,1048,1059,1069,1079,1093],{"_166":167,"_147":702,"_168":703,"_153":709,"_155":709,"_158":710,"_711":712,"_160":152,"_161":713,"_163":152,"_156":714,"_715":152,"_178":716,"_164":247,"_165":248,"_176":717,"_718":719,"_723":724},{"_149":152,"_151":152},[704],{"_52":705,"_172":706,"_174":707,"_708":152},"Eric Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","role","New Podcast: Jorge Blanco of Avaya","/ucaas/new-podcast-jorge-blanco-of-avaya","linkAttrs",{},"Jan 31, 2008","We just posted my most recent podcast interview, this one with Jorge Blanco of Avaya. Jorge and I discussed Avaya's priorities and projections for 2008, what private ownership is likely to mean for the company, and what the competitive landscape looks like. I'll be posting some text excerpts and reactions over the next day or so.","articleBodyJsonSummary","normal",1,"paidGating",{"_720":24,"_721":722},"paidContent","paidProductTaxonomy",[],"articleSize","big",{"_166":167,"_147":726,"_168":727,"_153":732,"_155":732,"_158":733,"_711":734,"_160":152,"_161":713,"_163":152,"_156":735,"_715":152,"_178":716,"_164":206,"_165":207,"_176":240,"_718":736,"_723":724},{"_149":152,"_151":152},[728],{"_52":729,"_172":730,"_174":731,"_708":152},"Michael Finneran","/author/michael-finneran","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd98edd2d209b506a/673c5ffc47074326220356b0/Finneran_Michael.jpg","WiMAX Prospects Rebound","/telecommunication-technology/wimax-prospects-rebound",{},"Fresh fromthe recent announcement of 4,000 layoffs and a high-level management shake-up that resulted in the hasty departure of a number of C-level executives, Sprint's new CEO Dan Hesse is now taking his first swing at WiMAX. In a surprise move, Sprint announced they are in talks to revive their recently abandoned plans to merge their pending Xohm service with Clearwire Communications, the other WiMAX acolyte. This is seen as one part of a multi-dimensional plan to attract additional investments to help fund their planned nationwideWiMAX deployment.",{"_720":24,"_721":737},[],{"_166":167,"_147":739,"_168":740,"_153":742,"_155":742,"_158":743,"_711":744,"_160":152,"_161":745,"_163":152,"_156":746,"_715":152,"_178":716,"_164":242,"_165":243,"_176":320,"_718":747,"_723":724},{"_149":152,"_151":152},[741],{"_52":705,"_172":706,"_174":707,"_708":152},"What the Switch Announcements Mean for Communications","/digital-workplace/what-the-switch-announcements-mean-for-communications",{},"Jan 30, 2008","Zeus posted below on the major switching announcements out of Cisco and Juniper this week. These moves don't directly relate to voice or multimedia or Unified Communications, but they obviously are part of the big picture.",{"_720":24,"_721":748},[],{"_166":167,"_147":750,"_168":751,"_153":755,"_155":755,"_158":756,"_711":757,"_160":152,"_161":745,"_163":152,"_156":758,"_715":152,"_178":716,"_164":206,"_165":207,"_176":193,"_718":759,"_723":724},{"_149":152,"_151":152},[752],{"_52":753,"_172":754,"_174":152,"_708":152},"Jim Blaszak","/author/jim-blaszak","Fighting Back-Billing","/telecommunication-technology/fighting-back-billing",{},"_This article was written by Justin G. Castillo, partner at Levine, Blaszak, Block & Boothby law firm_ Suppose your next invoice from your telecom carrier contains a surprise: back billing for over two years' worth of previously-unbilled charges. You dispute the back-billed charges, but the carrier insists that its back-billing is lawful. What are your rights? How much of the back-billed charges (if any) must you pay?",{"_720":24,"_721":760},[],{"_166":167,"_147":762,"_168":763,"_153":765,"_155":765,"_158":766,"_711":767,"_160":152,"_161":745,"_163":152,"_156":768,"_715":152,"_178":716,"_164":203,"_165":204,"_176":307,"_718":769,"_723":724},{"_149":152,"_151":152},[764],{"_52":190,"_172":191,"_174":192,"_708":152},"Juniper Launches a Hurricane, But the Empire (Cisco) Strikes Back with Nexus","/network-technology/juniper-launches-a-hurricane-but-the-empire-cisco-strikes-back-with-nexus",{},"In this corner, weighing in at 800 pounds and sporting a brand new chassis and operating system, the champion of the networking industry, Cisco! In the other corner, the challenger, wearing a lean, mean operating system, a newcomer to the enterprise switch market, Juniper Networks!",{"_720":24,"_721":770},[],{"_166":167,"_147":772,"_168":773,"_153":775,"_155":775,"_158":776,"_711":777,"_160":152,"_161":778,"_163":152,"_156":779,"_715":152,"_178":716,"_164":322,"_165":323,"_176":320,"_718":780,"_723":724},{"_149":152,"_151":152},[774],{"_52":705,"_172":706,"_174":707,"_708":152},"Sulkin on the Market","/contact-centers/sulkin-on-the-market",{},"Jan 29, 2008","I've posted Allan Sulkin's annual Enterprise Communications market review in the right-hand column here, and as always, it's worth a read. Beyond the stuff we've been talking about for a few months now--the rise of Cisco, the impending rise of Microsoft, the challenges faced by the incumbent PBX vendors--Allan also notes some key trends within the marketplace.",{"_720":24,"_721":781},[],{"_166":167,"_147":783,"_168":784,"_153":786,"_155":786,"_158":787,"_711":788,"_160":152,"_161":778,"_163":152,"_156":789,"_715":152,"_178":716,"_164":206,"_165":207,"_176":790,"_718":791,"_723":724},{"_149":152,"_151":152},[785],{"_52":190,"_172":191,"_174":192,"_708":152},"One Size Doesn't Fit All for Converged Deployments","/telecommunication-technology/one-size-doesn-t-fit-all-for-converged-deployments",{},"Over the years there have been many technologies come and go that promised to converge voice and data. Protocols such as ATM and ISDN would be the magical thing that would bring our voice and data networks together - and the technology allowed for it, but these were dismal failures. There was even talk about running voice through an IBM mainframe. ISDN wound up being used for frame-relay backup until lower cost DSL became available, ATM was used where frame-relay speeds topped out, and the mainframe idea was just silly (although it did work). So what's the difference this time with using IP instead of traditional voice networking?",8,{"_720":24,"_721":792},[],{"_166":167,"_147":794,"_168":795,"_153":797,"_155":797,"_158":798,"_711":799,"_160":152,"_161":800,"_163":152,"_156":801,"_715":152,"_178":716,"_164":250,"_165":251,"_176":320,"_718":802,"_723":724},{"_149":152,"_151":152},[796],{"_52":705,"_172":706,"_174":707,"_708":152},"Are You Ready to Bi-Locate?","/ai-collaboration/are-you-ready-to-bi-locate-",{},"Jan 28, 2008","Check this out: In an article on Cisco's collaboration strategy, our sister site, Information Week, describes how Margaret Hooshmand, executive assistant to Cisco Emerging Technologies Group leader Marthin DeBeer, works. She's \"bi-located.\"",{"_720":24,"_721":803},[],{"_166":167,"_147":805,"_168":806,"_153":811,"_155":811,"_158":812,"_711":813,"_160":152,"_161":800,"_163":152,"_156":814,"_715":152,"_178":716,"_164":206,"_165":207,"_176":240,"_718":815,"_723":724},{"_149":152,"_151":152},[807],{"_52":808,"_172":809,"_174":810,"_708":152},"Matt Brunk","/author/matt-brunk","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd46cf0f6729072ec/673c5ffe08af77acbb54de84/MattBrunk-60x74_2.jpg","Telecom Is the Place for Entrepreneurs","/telecommunication-technology/telecom-is-the-place-for-entrepreneurs",{},"I can say I know how the guy feels ( Take this Job & Shove It ) or anyone else that has worked in telecom. His theory is for those without vast capital resources or the stomach to take on the man with institutional financing isn't worthwhile. There's also an old saying- \"that love is _blinding_.\"",{"_720":24,"_721":816},[],{"_166":167,"_147":818,"_168":819,"_153":824,"_155":824,"_158":825,"_711":826,"_160":152,"_161":800,"_163":152,"_156":827,"_715":152,"_178":716,"_164":256,"_165":257,"_176":227,"_718":828,"_723":724},{"_149":152,"_151":152},[820],{"_52":821,"_172":822,"_174":823,"_708":152},"John Bartlett","/author/john-bartlett","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8c932fbe2909b2fa/673c5ffe4bfd003490ba97fc/Bartlett_John_headshot_150.jpg","Bandwidth Demand","/video-conferencing/bandwidth-demand",{},"In my posts I have been working through a QoS implementation for voice or video conferencing. Last week I talked about Classification, where we assign a priority to traffic streams and mark them so that the network routers know how to handle the traffic. When working with an enterprise, the next step I take in this process is to determine the Bandwidth Demand.",{"_720":24,"_721":829},[],{"_166":167,"_147":831,"_168":832,"_153":837,"_155":837,"_158":838,"_711":839,"_160":152,"_161":840,"_163":152,"_156":841,"_715":152,"_178":716,"_164":203,"_165":204,"_176":240,"_718":842,"_723":724},{"_149":152,"_151":152},[833],{"_52":834,"_172":835,"_174":836,"_708":152},"Gary Audin","/author/gary-audin","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt279000b904b6fcab/673c5ffd50c1f2901d257b28/GaryAudin_102x102.jpeg","Take a Look at This Educational VoIP Lab","/network-technology/take-a-look-at-this-educational-voip-lab",{},"Jan 25, 2008","You rarely hear of academic education for VoIP and IP Telephony. Here is one source if you are in the Chicago area: the VoIP laboratory that is part of the Illinois Institute of Technology (IIT) Center for Professional development. The VoIP Lab is located at the Daniel F. and Ada L. Rice Campus, which is a satellite (in Wheaton, Illinois) of Illinois Institute of Technology's Main Campus in Chicago. The Rice Campus caters to working professional graduate and upper-level undergraduate students with course offerings in information technology and management. The programs offered include a Bachelor of Information Technology & Management, Master of Information Technology & Management and a Computer and Network Security Technologies Graduate Certificate. The VoIP Lab is used in the information technology programs.",{"_720":24,"_721":843},[],{"_166":167,"_147":845,"_168":846,"_153":851,"_155":851,"_158":852,"_711":853,"_160":152,"_161":840,"_163":152,"_156":854,"_715":152,"_178":716,"_164":203,"_165":204,"_176":307,"_718":855,"_723":724},{"_149":152,"_151":152},[847],{"_52":848,"_172":849,"_174":850,"_708":152},"Blair Pleasant","/author/blair-pleasant","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte02096dc8c5495fa/673c5fffb5a7ed3444a1dc64/6074_BlairPleasant.jpg","Lotus Shows off its Social Software and Services","/network-technology/lotus-shows-off-its-social-software-and-services",{},"At Lotusphere 2008 in Orlando this week, the two key topics were Unified Communications and Social Software, also called Social Media. Since I always write about UC, I thought I would change gears and write about social software, which I believe will have a tremendous impact on organizations and the way in which we get our work done. Of course there was plenty of news in the unified communications area as well, and to listen to my podcasts with Bruce Morse, VP Unified Communications Software, Lotus Software, and Marisa Viveros of IBM Global Technology Services, go to the UC Strategies website .",{"_720":24,"_721":856},[],{"_166":167,"_147":858,"_168":859,"_153":861,"_155":861,"_158":862,"_711":863,"_160":152,"_161":864,"_163":152,"_156":865,"_715":152,"_178":716,"_164":206,"_165":207,"_176":717,"_718":866,"_723":724},{"_149":152,"_151":152},[860],{"_52":705,"_172":706,"_174":707,"_708":152},"When Will You Be Majority-VOIP?","/telecommunication-technology/when-will-you-be-majority-voip-",{},"Jan 24, 2008","Take the poll: Opinion Polls & Market Research",{"_720":24,"_721":867},[],{"_166":167,"_147":869,"_168":870,"_153":872,"_155":872,"_158":873,"_711":874,"_160":152,"_161":864,"_163":152,"_156":875,"_715":152,"_178":716,"_164":206,"_165":207,"_176":240,"_718":876,"_723":724},{"_149":152,"_151":152},[871],{"_52":705,"_172":706,"_174":707,"_708":152},"SIP Security","/telecommunication-technology/sip-security",{},"As SIP continues to seep into the mainstream, more attention is being paid to security issues, especially in public IP networks/the Internet. At VoiceCon Orlando in March, we're bringing back Cullen Jennings and Eric Rescorla to once again give their \"SIP Security\" tutorial, which offers enterprises a jump on many of the key issues. And, via VOIPSA , I've discovered a trove of SIP-related and other Internet security presentations from the most recent ETSI Security Workshop (click on the Agenda link for the topics of each presentation).",{"_720":24,"_721":877},[],{"_166":167,"_147":879,"_168":880,"_153":882,"_155":882,"_158":883,"_711":884,"_160":152,"_161":864,"_163":152,"_156":885,"_715":152,"_178":716,"_164":206,"_165":207,"_176":320,"_718":886,"_723":724},{"_149":152,"_151":152},[881],{"_52":705,"_172":706,"_174":707,"_708":152},"iPhone and the Enterprise","/telecommunication-technology/iphone-and-the-enterprise",{},"With all the talk about the iPhone-- AT&T's enterprise pricing plan , and IBM's announcement of Lotus Notes for the iPhone , it seems increasingly clear that you're going to be supporting more iPhone users, not fewer. That may not be an ideal situation, and the iPhone may be lacking in terms of enterprise features/functions, but, to paraphrase Woody Allen, the heart of the mobile phone user wants what it wants, so you'll be supporting a cadre of iPhone users no matter what.",{"_720":24,"_721":887},[],{"_166":167,"_147":889,"_168":890,"_153":892,"_155":892,"_158":893,"_711":894,"_160":152,"_161":895,"_163":152,"_156":896,"_715":152,"_178":716,"_164":206,"_165":207,"_176":240,"_718":897,"_723":724},{"_149":152,"_151":152},[891],{"_52":834,"_172":835,"_174":836,"_708":152},"Solving the Pain of VoIP Quality","/telecommunication-technology/solving-the-pain-of-voip-quality",{},"Jan 23, 2008","Voice quality over IP networks is never constantly acceptable. As the network and traffic change, so do the conditions that VoIP calls will encounter on the IP network. There will not only be good and bad days, there will be good and bad minutes. Listeners describe the voice quality problems using words like garbled, choppy, robotic, muffled, clipped, echoes, hissing and static. Speaker recognition may not be possible.",{"_720":24,"_721":898},[],{"_166":167,"_147":900,"_168":901,"_153":906,"_155":906,"_158":907,"_711":908,"_160":152,"_161":895,"_163":152,"_156":909,"_715":152,"_178":716,"_164":206,"_165":207,"_176":227,"_718":910,"_723":724},{"_149":152,"_151":152},[902],{"_52":903,"_172":904,"_174":905,"_708":152},"Brian Riggs","/author/brian-riggs","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt39d7cddbff02e8c1/673c5ffcb3faf7ad45a4bcdc/brian_riggs_2.jpg","Mitel and the Mystery of the Missing PBX","/telecommunication-technology/mitel-and-the-mystery-of-the-missing-pbx",{},"Sorry to get all Hardy Boys with you on the blog title - I just couldn't resist. Here's the story: I was recently perusing the Inter-Tel product page and noticed that, curiously, the Inter-Tel 7000 is no longer listed. And though there's some info on the system on at least one of the company's European websites, the UK press was recently told this about the now combined entity's IP PBX systems lineup:",{"_720":24,"_721":911},[],{"_166":167,"_147":913,"_168":914,"_153":916,"_155":916,"_158":917,"_711":918,"_160":152,"_161":895,"_163":152,"_156":919,"_715":152,"_178":716,"_164":206,"_165":207,"_176":227,"_718":920,"_723":724},{"_149":152,"_151":152},[915],{"_52":705,"_172":706,"_174":707,"_708":152},"Why the Carriers Can Afford Net Neutrality","/telecommunication-technology/why-the-carriers-can-afford-net-neutrality",{},"Andrew Odlyzko, who's one of the foremost authorities on public networking, bandwidth and net neutrality, has a new paper, \"Network neutrality, search neutrality, and the never-ending conflict between efficiency and fairness in markets\" that makes some critical points debunking the telcos' arguments against Net Neutrality.",{"_720":24,"_721":921},[],{"_166":167,"_147":923,"_168":924,"_153":926,"_155":926,"_158":927,"_711":928,"_160":152,"_161":895,"_163":152,"_156":929,"_715":152,"_178":716,"_164":322,"_165":323,"_176":717,"_718":930,"_723":724},{"_149":152,"_151":152},[925],{"_52":705,"_172":706,"_174":707,"_708":152},"The Whole Foods Model for Contact Center Queuing","/contact-centers/the-whole-foods-model-for-contact-center-queuing",{},"Here's an interesting tidbit on how queuing models are used in designing Manhattan supermarkets, and what we might learn for the contact center. A couple of features here and here have some in-depth analysis of contact center issues.",{"_720":24,"_721":931},[],{"_166":167,"_147":933,"_168":934,"_153":936,"_155":936,"_158":937,"_711":938,"_160":152,"_161":895,"_163":152,"_156":939,"_715":152,"_178":716,"_164":206,"_165":207,"_176":320,"_718":940,"_723":724},{"_149":152,"_151":152},[935],{"_52":808,"_172":809,"_174":810,"_708":152},"What's Hot","/telecommunication-technology/what-s-hot",{},"Entrepreneur Magazine published its Top-Performing Entrepreneurial IPOs and I couldn't help but notice the list of the top 15 performers. One on the list is an IP-PBX manufacturer and that was Shortel. So, Shoretel, congratulations, now get busy, break those molds and make some money.",{"_720":24,"_721":941},[],{"_166":167,"_147":943,"_168":944,"_153":946,"_155":946,"_158":947,"_711":948,"_160":152,"_161":949,"_163":152,"_156":950,"_715":152,"_178":716,"_164":206,"_165":207,"_176":307,"_718":951,"_723":724},{"_149":152,"_151":152},[945],{"_52":705,"_172":706,"_174":707,"_708":152},"Lotusphere Update 3: Some Summary Observations","/telecommunication-technology/lotusphere-update-3-some-summary-observations",{},"Jan 22, 2008","__By Fred Knight __ Lotusphere continues through Thursday, but I'm getting ready to return home. So, what follows are some thoughts/observations about IBM's efforts in Unified Communications, after a day and a half of sitting in sessions and press conferences, walking the show floor, wandering the halls and chatting with attendees.",{"_720":24,"_721":952},[],{"_166":167,"_147":954,"_168":955,"_153":957,"_155":957,"_158":958,"_711":959,"_160":152,"_161":949,"_163":152,"_156":960,"_715":152,"_178":716,"_164":206,"_165":207,"_176":240,"_718":961,"_723":724},{"_149":152,"_151":152},[956],{"_52":821,"_172":822,"_174":823,"_708":152},"QoS Classification","/telecommunication-technology/qos-classification",{},"Classification is the first of four steps in implementing QoS in your network. Classification is the job of determing which streams get high pirority, and which do not. All application users would like their applications to be running with high priority, but of course there is no priority if we all have high priority. QoS is by definition a zero sum game, so we have to decide who gets the nod and who waits.",{"_720":24,"_721":962},[],{"_166":167,"_147":964,"_168":965,"_153":967,"_155":967,"_158":968,"_711":969,"_160":152,"_161":949,"_163":152,"_156":970,"_715":152,"_178":716,"_164":247,"_165":248,"_176":717,"_718":971,"_723":724},{"_149":152,"_151":152},[966],{"_52":705,"_172":706,"_174":707,"_708":152},"Avaya Announces SIP Upgrades to Communications Manager","/ucaas/avaya-announces-sip-upgrades-to-communications-manager",{},"Avaya today announced an upgrade to its core Communications Manager software package, to release 5.0. The company's headline for the release is \"End to End SIP,\" and indeed they appear to be incorporating more SIP functionality into CM. But they haven't eliminated the need for the SIP Enablement Server (SES)as a separate entity, and according to Anne Coulombe, who briefed me on the announcement, that's reflective of where the market is relative to SIP.",{"_720":24,"_721":972},[],{"_166":167,"_147":974,"_168":975,"_153":977,"_155":977,"_158":978,"_711":979,"_160":152,"_161":949,"_163":152,"_156":980,"_715":152,"_178":716,"_164":206,"_165":207,"_176":307,"_718":981,"_723":724},{"_149":152,"_151":152},[976],{"_52":705,"_172":706,"_174":707,"_708":152},"Lotusphere Update 2: Mike Rhodin Meets the Bloggers","/telecommunication-technology/lotusphere-update-2-mike-rhodin-meets-the-bloggers",{},"__By Fred Knight __ Late this afternoon, Mike Rhodin, GM of all things Lotus - and who'll be a keynoter at VoiceCon Orlando -- met with bloggers attending Lotusphere for a Q&A session. Below is a rough transcription of this session, rough because I'm a lover not a typist, and also because the vast quantities of Maker's Mark and wine I consumed during the past weekend in New Orleans are still working their way through my system.",{"_720":24,"_721":982},[],{"_166":167,"_147":984,"_168":985,"_153":987,"_155":987,"_158":988,"_711":989,"_160":152,"_161":990,"_163":152,"_156":991,"_715":152,"_178":716,"_164":206,"_165":207,"_176":227,"_718":992,"_723":724},{"_149":152,"_151":152},[986],{"_52":705,"_172":706,"_174":707,"_708":152},"Lotusphere 2008 Update 1: CTI is Dead, Long Live CTI","/telecommunication-technology/lotusphere-2008-update-1-cti-is-dead-long-live-cti",{},"Jan 21, 2008","__By Fred Knight __ After the morning keynote, I took a quick minute to catch some sun - OK, it was more like 10......yeah, you're right, actually 15, but that was it, really - and then hit the show floor. The exhibit area is expansive, but no big booths; instead, there are pods clustered all over the place. Avaya and Siemens were located next to each other, so I started with them.",{"_720":24,"_721":993},[],{"_166":167,"_147":995,"_168":996,"_153":998,"_155":998,"_158":999,"_711":1000,"_160":152,"_161":990,"_163":152,"_156":1001,"_715":152,"_178":716,"_164":206,"_165":207,"_176":320,"_718":1002,"_723":724},{"_149":152,"_151":152},[997],{"_52":705,"_172":706,"_174":707,"_708":152},"Lotusphere Report","/telecommunication-technology/lotusphere-report",{},"__By Fred Knight __ Good morning from Lotusphere 2008. A crowd that I'm guessing approached 7,000 jammed into a cavernous ballroom at the Dolphin Hotel in Orlando to hear Mike Rhodin, GM responsible for the Lotus/Domino constellation of products, and his team make a wide range of announcements on everything from clients and servers, to UC to social networking and portals. Over the next day or two, I'll be sending more details along.",{"_720":24,"_721":1003},[],{"_166":167,"_147":1005,"_168":1006,"_153":1011,"_155":1011,"_158":1012,"_711":1013,"_160":152,"_161":990,"_163":152,"_156":1014,"_715":152,"_178":716,"_164":206,"_165":207,"_176":227,"_718":1015,"_723":724},{"_149":152,"_151":152},[1007],{"_52":1008,"_172":1009,"_174":1010,"_708":152},"Sheila McGee-Smith","/author/sheila-mcgee-smith","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc234ac2c53ddde66/673c5ffa81c0b477c2519b75/McGee_headshot_2024.png","Nortel Expands UC 1-2-3 with Starter Kits","/telecommunication-technology/nortel-expands-uc-1-2-3-with-starter-kits",{},"Last week, Nortel announced it was extending its UC 1-2-3 program to include four new application-based Starter Kits . My initial reaction was one of mild interest. Nortel started with an IPT 1-2-3 program in 2006 which morphed into UC 1-2-3 in 2007. Both of these programs include a Converged Office Starter Kit, 25 free seats of Nortel's UC plus Microsoft OCS integration (just the Nortel part is free).",{"_720":24,"_721":1016},[],{"_166":167,"_147":1018,"_168":1019,"_153":1021,"_155":1021,"_158":1022,"_711":1023,"_160":152,"_161":1024,"_163":152,"_156":1025,"_715":152,"_178":716,"_164":203,"_165":204,"_176":320,"_718":1026,"_723":724},{"_149":152,"_151":152},[1020],{"_52":705,"_172":706,"_174":707,"_708":152},"Should Cisco Compete with IBM for Second-Place in the Desktop Market?","/network-technology/should-cisco-compete-with-ibm-for-second-place-in-the-desktop-market-",{},"Jan 18, 2008","We've posted a new feature over in the right-hand column, by Brent Kelly of Wainhouse Research. In mid-2007, Brent and Wainhouse did a pretty thorough survey of end user attitudes about Unified Communications, and the results were pretty revealing. Among other things, it supports the notion that Siemens--and almost everyone who's not Microsoft or (to a lesser degree) IBM--is going to lose the desktop battle. Yet it also makes me wonder if Cisco isn't an exception to this rule.",{"_720":24,"_721":1027},[],{"_166":167,"_147":1029,"_168":1030,"_153":1032,"_155":1032,"_158":1033,"_711":1034,"_160":152,"_161":1024,"_163":152,"_156":1035,"_715":152,"_178":716,"_164":206,"_165":207,"_176":320,"_718":1036,"_723":724},{"_149":152,"_151":152},[1031],{"_52":808,"_172":809,"_174":810,"_708":152},"Fully Baked Concept","/telecommunication-technology/fully-baked-concept",{},"Telephony has had past fights for turf and it won't be any different now and in the future with battles for market share. What I do think will be different and notably so is the marketing of the contenders.",{"_720":24,"_721":1037},[],{"_166":167,"_147":1039,"_168":1040,"_153":1042,"_155":1042,"_158":1043,"_711":1044,"_160":152,"_161":1024,"_163":152,"_156":1045,"_715":152,"_178":716,"_164":247,"_165":248,"_176":320,"_718":1046,"_723":724},{"_149":152,"_151":152},[1041],{"_52":1008,"_172":1009,"_174":1010,"_708":152},"Baby Boomers, Healthcare and Unified Communications","/ucaas/baby-boomers-healthcare-and-unified-communications",{},"The healthcare industry is about to be bombarded by Baby Boomers. We're accustomed to using technology to facilitate communications. The system that exists has been supporting Depression-era technophobes. As a Baby Boomer, I find myself increasingly engaged with the healthcare system. Nothing in particular is wrong but like an aging automobile there are more things to check and service as the miles add up. As a communications industry professional, I find myself increasingly frustrated by the IT infrastructure of healthcare in this country. It sometimes seems the only technology that the industry has embraced is the IVR.",{"_720":24,"_721":1047},[],{"_166":167,"_147":1049,"_168":1050,"_153":1052,"_155":1052,"_158":1053,"_711":1054,"_160":152,"_161":1055,"_163":152,"_156":1056,"_715":152,"_178":716,"_164":206,"_165":207,"_176":320,"_718":1057,"_723":724},{"_149":152,"_151":152},[1051],{"_52":705,"_172":706,"_174":707,"_708":152},"5 VOIP Security Concerns for 2008","/telecommunication-technology/5-voip-security-concerns-for-2008",{},"Jan 17, 2008","Sipera, a VOIP security company, has come out with its Top 5 VOIP Threat Predictions for 2008 . Their top concern is denial-of-service attacks through SIP trunks and mobile infrastructures. This makes sense both in its own right, and because DoS attacks are a legitimate concern based on their effect on the underlying data network.",{"_720":24,"_721":1058},[],{"_166":167,"_147":1060,"_168":1061,"_153":1063,"_155":1063,"_158":1064,"_711":1065,"_160":152,"_161":1055,"_163":152,"_156":1066,"_715":152,"_178":716,"_164":206,"_165":207,"_176":717,"_718":1067,"_723":724},{"_149":152,"_151":152},[1062],{"_52":705,"_172":706,"_174":707,"_708":152},"The Challenge of Filtering SPIT Traffic","/telecommunication-technology/the-challenge-of-filtering-spit-traffic",{},"Dan York presents a conundrum: Once VOIP has reached critical mass in the enterprise, how will you filter out SPIT (spam over IP telephony) while allowing legitimate traffic such as notifications to go through?",{"_720":24,"_721":1068},[],{"_166":167,"_147":1070,"_168":1071,"_153":1073,"_155":1073,"_158":1074,"_711":1075,"_160":152,"_161":1055,"_163":152,"_156":1076,"_715":152,"_178":716,"_164":265,"_165":266,"_176":240,"_718":1077,"_723":724},{"_149":152,"_151":152},[1072],{"_52":834,"_172":835,"_174":836,"_708":152},"Skills Needed for UC Implementation","/workspace/skills-needed-for-uc-implementation",{},"The IT skills needed for VoIP and IP Telephony crossed many boundaries. The skills needed for UC cross even more boundaries. When implementing Unified Communications (UC), IT must modify its structure. IT should not patch together pieces of their present organization for UC. The requirements for implementing Service Oriented Architecture (SOA) are close to the requirements for implementing UC.",{"_720":24,"_721":1078},[],{"_166":167,"_147":1080,"_168":1081,"_153":1086,"_155":1086,"_158":1087,"_711":1088,"_160":152,"_161":1089,"_163":152,"_156":1090,"_715":152,"_178":716,"_164":206,"_165":207,"_176":307,"_718":1091,"_723":724},{"_149":152,"_151":152},[1082],{"_52":1083,"_172":1084,"_174":1085,"_708":152},"Hank Levine","/author/hank-levine","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltae3b203f7698d6dc/673c5ffadb6eca0974b441a2/levine6074_2.jpg","Year End Review and Predictions for 2008","/telecommunication-technology/year-end-review-and-predictions-for-2008",{},"Jan 16, 2008","__By Hank Levine and Jim Blaszak __ We believe that average enterprise customers did not do as well in telecom procurements in 2007 as in previous years. Our assessment is based on our observation of carrier conduct in procurements and regulatory decisions. And 2008 only promises to further separate smart, tough customers from 'the pack'.",{"_720":24,"_721":1092},[],{"_166":167,"_147":1094,"_168":1095,"_153":1097,"_155":1097,"_158":1098,"_711":1099,"_160":152,"_161":1089,"_163":152,"_156":1100,"_715":152,"_178":716,"_164":322,"_165":323,"_176":320,"_718":1101,"_723":724},{"_149":152,"_151":152},[1096],{"_52":705,"_172":706,"_174":707,"_708":152},"A Diet for the Home-Based Hog","/contact-centers/a-diet-for-the-home-based-hog",{},"John Bartlett's post below reminded me that I'd received this announcement from New Edge Networks, that New Edge, which provides enterprise broadband, is now offering Class of Service over DSL (they claim to be the first to do this).",{"_720":24,"_721":1102},[],"sidebarModules",[1105,1160,1173],{"_87":1106,"_1107":1108,"_1157":1158},"module_content_cards","data",{"_111":1109,"_1110":1111,"_178":1112,"_699":1113,"_1153":1154,"_1155":1154,"_1156":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1114,1129,1141],{"_87":1115,"_1107":1116},"contentPreview",{"_166":167,"_178":1117,"_147":1118,"_153":1120,"_155":1120,"_158":1121,"_160":1121,"_711":1122,"_161":1123,"_163":152,"_164":1124,"_165":328,"_168":1125,"_176":193,"_718":1127},"card-horizontal",{"_149":1119,"_151":1120},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024","Ccaas",[1126],{"_52":190,"_172":191,"_174":192},{"_720":24,"_721":1128},[],{"_87":1115,"_1107":1130},{"_166":167,"_178":1117,"_147":1131,"_153":1133,"_155":1133,"_158":1134,"_160":1134,"_711":1135,"_161":1136,"_163":152,"_164":1124,"_165":328,"_168":1137,"_176":193,"_718":1139},{"_149":1132,"_151":1133},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1138],{"_52":1008,"_172":1009,"_174":1010},{"_720":24,"_721":1140},[],{"_87":1115,"_1107":1142},{"_166":167,"_178":1117,"_147":1143,"_153":1145,"_155":1145,"_158":1146,"_160":1146,"_711":1147,"_161":1148,"_163":152,"_164":1124,"_165":328,"_168":1149,"_176":790,"_718":1151},{"_149":1144,"_151":1145},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 2024",[1150],{"_52":359,"_172":360,"_174":361},{"_720":24,"_721":1152},[],"dateDisplay","show","contributorDisplay","displayAd","adConfig",{"_1159":24},"nativeAdOption",{"_87":1161,"_1162":1163,"_1107":1164},"module_newsletter_promo","uid","blt067a6e89dddd945f",{"_111":1165,"_636":1166,"_1167":1163,"_637":638,"_178":181,"_1168":1169,"_1170":24,"_1171":1172},"Subscribe to Our Weekly Newsletters","Stay informed and sign up for weekly No Jitter and WorkSpace Connect newsletters","newsletterId","mode","dark","isOnHomepage","moduleLocation","sidebar",{"_87":1174,"_1107":1175},"module_event_promo",{"_111":1176,"_1177":1178,"_1179":152,"_1180":152,"_1181":70,"_1182":1183,"_1184":1185,"_161":1186,"_106":1187,"_1188":1189,"_1190":1191},"Event Feature Module","logoPosition","Left","backgroundImage","backgroundColor","isConstrained","logoSrc","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3416acc286f4dc6c/675c96de0203dbc5e1ca53b9/EC25_300x250_oval_cta.png","logoAlt","Enterprise Connect","Mar 17 - Mar 20, 2025","As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. 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