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The Whole Foods Model for Contact Center QueuingThe Whole Foods Model for Contact Center Queuing

Here's an interesting tidbit on how queuing models are used in designing Manhattan supermarkets, and what we might learn for the contact center. A couple of features here and here have some in-depth analysis of contact center issues.

Eric Krapf

January 23, 2008

1 Min Read
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Here's an interesting tidbit on how queuing models are used in designing Manhattan supermarkets, and what we might learn for the contact center. A couple of features here and here have some in-depth analysis of contact center issues.

Here's an interesting tidbit on how queuing models are used in designing Manhattan supermarkets, and what we might learn for the contact center. A couple of features here and here have some in-depth analysis of contact center issues.

About the Author

Eric Krapf

Eric Krapf

Eric Krapf is General Manager and Program Co-Chair for Enterprise Connect, the leading conference/exhibition and online events brand in the enterprise communications industry. He has been Enterprise Connect.s Program Co-Chair for over a decade. He is also publisher of No Jitter, the Enterprise Connect community.s daily news and analysis website.
 

Eric served as editor of No Jitter from its founding in 2007 until taking over as publisher in 2015. From 1996 to 2004, Eric was managing editor of Business Communications Review (BCR) magazine, and from 2004 to 2007, he was the magazine's editor. BCR was a highly respected journal of the business technology and communications industry.
 

Before coming to BCR, he was managing editor and senior editor of America's Network magazine, covering the public telecommunications industry. Prior to working in high-tech journalism, he was a reporter and editor at newspapers in Connecticut and Texas.

See more from Eric Krapf

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