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Home Suite Home: Offices Undergo a Residential Design Revolution
Workspace
Home Suite Home: Offices Undergo a Residential Design RevolutionHome Suite Home: Offices Undergo a Residential Design Revolution

The rise of the "resimercial" design trend in 2023 and beyond is centered on providing employee comfort and productivity while also positioning the workplace as a destination.

byNathan Eddy
May 22, 2023
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5 Min Read
A telehealth appointment
Employee Experience
No Jitter Roll: Genesys Expands into the EX space while Webex and Voiceitt Make Video Meetings More Accessible for People with DisabilitiesNo Jitter Roll: Genesys Expands into the EX space while Webex and Voiceitt Make Video Meetings More Accessible for People with Disabilities
byMatt Vartabedian
May 19, 2023
4 Min Read
Zoom Partners with Anthropic to Add Virtual Agent Capabilities to Its Contact Center Platform
AI Voice
Zoom Partners with Anthropic to Add Virtual Agent Capabilities to Its Contact Center PlatformZoom Partners with Anthropic to Add Virtual Agent Capabilities to Its Contact Center Platform
byZeus Kerravala
May 19, 2023
4 Min Read
Maybe There Won’t Be a Resolution to Hybrid Work
Hybrid
Maybe There Won’t Be a Resolution to Hybrid WorkMaybe There Won’t Be a Resolution to Hybrid Work
byEric Krapf
May 19, 2023
3 Min Read
Where We Work Has Always Been Changing
Workspace
Where We Work Has Always Been ChangingWhere We Work Has Always Been Changing
byLisa Schmeiser
May 18, 2023
3 Min Read
transformation
Telecommunication Technology
Six Technologies to Master for the Future of Communications TechnologiesSix Technologies to Master for the Future of Communications Technologies
byScott Murphy
May 18, 2023
6 Min Read
When It Takes Two to Tango
AI Collaboration
When It Takes Two to Tango
When It Takes Two to Tango
May 16, 2023
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5 Min Read
byTom Nolle
A woman reading a tablet.
Sponsored Content
What happens when traditional chatbots meet GPT? We call it Enlighten Actions
What happens when traditional chatbots meet GPT? We call it Enlighten Actions
May 15, 2023
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4 Min Read
byElizabeth Tobey | NICE
No Jitter Roll: RingCentral Plans Deeper Integration With Teams
AI Collaboration
No Jitter Roll: RingCentral Plans Deeper Integration With Teams
No Jitter Roll: RingCentral Plans Deeper Integration With Teams
May 12, 2023
|
5 Min Read
byMatt Vartabedian
cogs on digital background to show automation
Customer Experience
Automating the Right Knowledge to Deliver Great Customer Experiences
Automating the Right Knowledge to Deliver Great Customer Experiences
May 12, 2023
|
4 Min Read
byBrett Weigl
When You're Getting Paid to Stick Around
Employee Experience
When You're Getting Paid to Stick Around
When You're Getting Paid to Stick Around
May 11, 2023
|
2 Min Read
byLisa Schmeiser
Do People Need Meetings?
AI & Automation
Do People Need Meetings?
Do People Need Meetings?
May 11, 2023
|
3 Min Read
byEric Krapf
Do You Really Want ChatGPT Talking to Your Customers?
Customer Experience
Do You Really Want ChatGPT Talking to Your Customers?
Do You Really Want ChatGPT Talking to Your Customers?
May 11, 2023
|
7 Min Read
byMichael Finneran
Typing on a keyboard
Telecommunication Technology
How Verizon Enables Scalable And Seamless Multi-Vendor SASE
How Verizon Enables Scalable And Seamless Multi-Vendor SASE
May 10, 2023
|
5 Min Read
byZeus Kerravala
Getting Creative on the Collaboration Experience
Workspace
Getting Creative on the Collaboration Experience
Getting Creative on the Collaboration Experience
May 9, 2023
|
3 Min Read
byBeth Schultz
Getting Productivity Off the Carpet and Into the Dirt
Telecommunication Technology
Getting Productivity Off the Carpet and Into the Dirt
Getting Productivity Off the Carpet and Into the Dirt
May 9, 2023
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5 Min Read
byTom Nolle
Contact center agent
UCaaS
SharpenCX Acquires Webtext
SharpenCX Acquires Webtext
May 9, 2023
|
4 Min Read
bySheila McGee-Smith
Building Teams Across the Digital Divide
Workspace
Building Teams Across the Digital Divide
Building Teams Across the Digital Divide
May 8, 2023
|
5 Min Read
byNathan Eddy
Generative AI apps
AI Collaboration
Five Ways Generative AI Will Change Collaboration
Five Ways Generative AI Will Change Collaboration
May 8, 2023
|
5 Min Read
byIrwin Lazar
No Jitter Roll: Zoom Phone expands into India, and Reinvent Telecom targets SMBs with a private label CCaaS solution
Customer Experience
No Jitter Roll: Zoom Phone expands into India, and Reinvent Telecom targets SMBs with a private label CCaaS solution
No Jitter Roll: Zoom Phone expands into India, and Reinvent Telecom targets SMBs with a private label CCaaS solution
May 5, 2023
|
4 Min Read
byMatt Vartabedian
A glowing Apple logo on a building's wall
AI Collaboration
We May Be on the Edge of Adding AR/VR to Our Daily Communications Stack
We May Be on the Edge of Adding AR/VR to Our Daily Communications Stack
May 4, 2023
|
4 Min Read
byTom Brannen
Workplace Wellness and the Regenerative Workplace
Employee Experience
Workplace Wellness and the Regenerative Workplace
Workplace Wellness and the Regenerative Workplace
May 4, 2023
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4 Min Read
byNathan Eddy
Remote work
Employee Experience
Shadow IT in the Post-Pandemic Era
Shadow IT in the Post-Pandemic Era
May 4, 2023
|
3 Min Read
byEric Krapf
Explainer: How the Edge Works for Unified Communications
UCaaS
Explainer: How the Edge Works for Unified Communications
Explainer: How the Edge Works for Unified Communications
May 3, 2023
|
12 Min Read
byMatt Vartabedian
AI May Actually Boost, Not Replace, Entry-level Skills
Employee Experience
AI May Actually Boost, Not Replace, Entry-level Skills
AI May Actually Boost, Not Replace, Entry-level Skills
May 3, 2023
|
3 Min Read
byLisa Schmeiser
Rethinking Your Digital CX Management Strategy
Sponsored Content
Rethinking Your Digital CX Management Strategy
Rethinking Your Digital CX Management Strategy
May 2, 2023
|
5 Min Read
Someone rating customer service
Customer Experience
Digital Customer Support Still Lags
Digital Customer Support Still Lags
May 1, 2023
|
8 Min Read
byDave Michels
Avaya logo
Customer Experience
Avaya Emerges from Chapter 11
Avaya Emerges from Chapter 11
May 1, 2023
|
4 Min Read
byDave Michels
piggy bank
UCaaS
Number of the Month: 39% of Pros Report Satisfaction with UCaaS Investments
Number of the Month: 39% of Pros Report Satisfaction with UCaaS Investments
May 1, 2023
|
3 Min Read
byMatt Vartabedian
A laptop with Microsoft Teams on it
Assistants & Copilots
No Jitter Roll: Microsoft’s Copilot Moves into Viva and Slack Debuts a New Collaboration Tool
No Jitter Roll: Microsoft’s Copilot Moves into Viva and Slack Debuts a New Collaboration Tool
Apr 28, 2023
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4 Min Read
byMatt Vartabedian
People doing a hybrid meeting
Hybrid
Our Experts Explain: How to Develop Hybrid Work's Best Practices
Our Experts Explain: How to Develop Hybrid Work's Best Practices
Apr 28, 2023
|
4 Min Read
byEric Krapf
What Microsoft's Customers Gain If It Unbundles Teams
UCaaS
What Microsoft's Customers Gain If It Unbundles Teams
What Microsoft's Customers Gain If It Unbundles Teams
Apr 28, 2023
|
6 Min Read
byKevin Kieller
Pepperoni Hug Spot Encapsulates How We'll Work in the Future
Workspace
Pepperoni Hug Spot Encapsulates How We'll Work in the Future
Pepperoni Hug Spot Encapsulates How We'll Work in the Future
Apr 27, 2023
|
2 Min Read
byLisa Schmeiser
The growth of cloud communications
Cloud Infrastructure
Leading Cloud Communications Platforms Innovation Vectors: Mind the Differentiation Gap
Leading Cloud Communications Platforms Innovation Vectors: Mind the Differentiation Gap
Apr 26, 2023
|
10 Min Read
byElka Popova
An old fashioned red landline phone.
Telecommunication Technology
When There's No Dial Tone, There's No Kari's Law Compliance
When There's No Dial Tone, There's No Kari's Law Compliance
Apr 26, 2023
|
4 Min Read
byMartha Buyer

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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