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Discover High-Impact Spaces for Effective Hybrid Work

Sponsored Content

Discover High-Impact Spaces for Effective Hybrid Work Discover High-Impact Spaces for Effective Hybrid Work

What is a "high-impact space"? Learn why this new meeting category is important and why you might want to adopt the concept.

Jun 20, 2023

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4 Min Read

Two dancers tangoing in the street

Microsoft Teams Dances into Global Wireless with Tango Networks Microsoft Teams Dances into Global Wireless with Tango Networks

Jun 20, 2023

6 Min Read

Someone holding a cloud icon with various technology icons

What is Verint Open CCaaS?What is Verint Open CCaaS?

bySheila McGee-Smith

Jun 16, 2023

4 Min Read

Salesforce Tower in San Francisco

No Jitter Roll: Salesforce Brings Generative AI to Platform, Verint launches AI, CCaaS and Enterprise Experience, Sennheiser, Jabra and Lenovo Deliver Audio/Video Bars No Jitter Roll: Salesforce Brings Generative AI to Platform, Verint launches AI, CCaaS and Enterprise Experience, Sennheiser, Jabra and Lenovo Deliver Audio/Video Bars

byMatt Vartabedian

Jun 16, 2023

9 Min Read

Chatbots and Generative AI

Customer Experience

Generative AI and Data: Critical Elements for Future CX Generative AI and Data: Critical Elements for Future CX

Jun 16, 2023

2 Min Read

If You Want People Back At Work, Get Rid of the Commute

Employee Experience

If You Want People Back At Work, Get Rid of the Commute If You Want People Back At Work, Get Rid of the Commute

byLisa Schmeiser

Jun 15, 2023

3 Min Read

Apple Vision Pro in a work setting

Did AR/VR Just Have Its iPhone Moment?

Did AR/VR Just Have Its iPhone Moment?

ChatGPT in action on a mobile phone

The Good, the Bad and What We Can Do with Generative AI

The Good, the Bad and What We Can Do with Generative AI

byBarbara A Grothe

Picture of video call about some colleagues in officer, others remote

Video Conferencing

Poly announces AI-infused Products at InfoComm 2023

Poly announces AI-infused Products at InfoComm 2023

byZeus Kerravala

Number collage

Customer Experience

Organizations Should Focus on NPS

Organizations Should Focus on NPS

Hybrid Work, Autos and Microsoft Teams Highlight Webex Innovation at Cisco Live

Hybrid Work, Autos and Microsoft Teams Highlight Webex Innovation at Cisco Live

Hybrid Work, Autos and Microsoft Teams Highlight Webex Innovation at Cisco Live

byZeus Kerravala

Michael Finneran is saying farewell, over and out.

Telecommunication Technology

Time To Say Farewell

Time To Say Farewell

byMichael Finneran

AI Collaboration

Mitel Turns 50 – It’s a Long Way From the Lawnmower Industry

Mitel Turns 50 – It’s a Long Way From the Lawnmower Industry

byZeus Kerravala

A telehealth appointment

No Jitter Roll: Dubber and Glean Deliver Generative AI-powered Solutions, Cisco Expands Hybrid Work Hardware, And Miro Expands its Collaboration and Security Offerings

No Jitter Roll: Dubber and Glean Deliver Generative AI-powered Solutions, Cisco Expands Hybrid Work Hardware, And Miro Expands its Collaboration and Security Offerings

byLisa Schmeiser, Matt Vartabedian

AI Collaboration

How Will Vendors Drive ‘“Anywhere’” Unified Communications and Collaboration?

How Will Vendors Drive ‘“Anywhere’” Unified Communications and Collaboration?

Driving Safety and Focus in Hybrid Work

Driving Safety and Focus in Hybrid Work

Driving Safety and Focus in Hybrid Work

byLisa Schmeiser

AI Collaboration

AT&T and Cisco Announce New Version of Webex Go as a Boost to Mobility for the Modern Workforce

AT&T and Cisco Announce New Version of Webex Go as a Boost to Mobility for the Modern Workforce

byBrent Kelly, Tim Banting, Prachi Nema, Adam Holtby

A photo of a phone in front of a laptop screen; both have Genesys Cloud screens

Cloud Infrastructure

Newest Genesys Generative AI Capabilities Boost Experience Orchestration

Newest Genesys Generative AI Capabilities Boost Experience Orchestration

byMatt Vartabedian

Putting Collaboration Behavior Data to Good Use

Employee Experience

Putting Collaboration Behavior Data to Good Use

Putting Collaboration Behavior Data to Good Use

Harnessing Communication APIs and SDKs for more Powerful Apps

Sponsored Content

Harnessing Communication APIs and SDKs for more Powerful Apps

Harnessing Communication APIs and SDKs for more Powerful Apps

byLauren Warrington, Product Marketing, AWS

Someone holding a cloud icon with various technology icons

Sprinklr’s Journey from Social Media Management to CCaaS Market Disruptor

Sprinklr’s Journey from Social Media Management to CCaaS Market Disruptor

bySheila McGee-Smith

A telehealth appointment

No Jitter Roll: Microsoft Highlights 32 New Teams Features; TCN Debuts SMS Consent Tracking; Generative AI Driving Interest, Skepticism

No Jitter Roll: Microsoft Highlights 32 New Teams Features; TCN Debuts SMS Consent Tracking; Generative AI Driving Interest, Skepticism

byMatt Vartabedian

ChatGPT in action on a mobile phone

ChatGPT is Causing Everyone to Hallucinate.

ChatGPT is Causing Everyone to Hallucinate.

How Your AI Skills Could Pay the Bills

Employee Experience

How Your AI Skills Could Pay the Bills

How Your AI Skills Could Pay the Bills

byLisa Schmeiser

A customer pointing to their option choice, personalizing their settings

Customer Experience

Number of the Month: 56% of Consumers Will Become Repeat Buyers after a Personalized Experience

Number of the Month: 56% of Consumers Will Become Repeat Buyers after a Personalized Experience

byMatt Vartabedian

Chatbot Before It All Goes Wrong

Customer Experience

AI Replacing Humans? Not in these Cases

AI Replacing Humans? Not in these Cases

Chatbots and Generative AI

Understanding the Role of Generative AI in Modernizing Customer Experience

Understanding the Role of Generative AI in Modernizing Customer Experience

byZeus Kerravala

A cell phone tower amid the trees

Digital Workplace

Stronger Communications Start With Stronger Infrastructure

Stronger Communications Start With Stronger Infrastructure

The Idea of the Four-Day Workweek Isn't Going Away

The Idea of the Four-Day Workweek Isn't Going Away

The Idea of the Four-Day Workweek Isn't Going Away

byLisa Schmeiser

Bridging the Hybrid and Remote Work Divide

Bridging the Hybrid and Remote Work Divide

Bridging the Hybrid and Remote Work Divide

A telehealth appointment

No Jitter Roll: Crestron Unveils Products for Hybrid Work; Ribbon Integrates with Zoom Phone

No Jitter Roll: Crestron Unveils Products for Hybrid Work; Ribbon Integrates with Zoom Phone

byMatt Vartabedian

Generative AI in the Contact Center: Today and Tomorrow

Assistants & Copilots

Generative AI in the Contact Center: Today and Tomorrow

Generative AI in the Contact Center: Today and Tomorrow

Conversations in Collaboration: Cisco Webex’s Lorrissa Horton on AI and Data Security

AI Collaboration

Conversations in Collaboration: Cisco Webex’s Lorrissa Horton on AI and Data Security

Conversations in Collaboration: Cisco Webex’s Lorrissa Horton on AI and Data Security

byMatt Vartabedian

Someone working on a laptop

Hotdesking is Critical for Hybrid Office Success

Hotdesking is Critical for Hybrid Office Success

Conceptual illustration of AI for social networking

AI & Automation

Are We Moving Too Fast with AI?

Are We Moving Too Fast with AI?

Enterprise Connect

Mar 17 - Mar 20, 2025

Mar 17 - Mar 20, 2025

As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. Register with Promo Code CONNECT25 to save $200 on Conference passes.