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AI & Automation

Data Integration: A High Priority for Enterprises, With Plans for Progress Data Integration: A High Priority for Enterprises, With Plans for Progress

The promise of data integration and hype over AI may outpace reality, but there has been genuine progress and recognition that investments in these areas will lead to benefits.

Jul 21, 2023

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3 Min Read

How T-Mobile Moved Thousands of Conference Rooms to Cisco Webex During a Pandemic

Video Conferencing

How T-Mobile Moved Thousands of Conference Rooms to Cisco Webex During a Pandemic How T-Mobile Moved Thousands of Conference Rooms to Cisco Webex During a Pandemic

byLisa Schmeiser

Jul 20, 2023

9 Min Read

Vonage Protection Suite Offers Counter-Fraud as a Service

Vonage Protection Suite Offers Counter-Fraud as a Service Vonage Protection Suite Offers Counter-Fraud as a Service

Jul 19, 2023

4 Min Read

Return to Office: If You Build It, They Will Come

Employee Experience

Return to Office: If You Build It, They Will Come Return to Office: If You Build It, They Will Come

byMatt Vartabedian

Jul 18, 2023

10 Min Read

Google headquarters in Mountain View, California

AI Collaboration

Conversations in Collaboration: Google’s Behshad Behzadi Talks Responsible AI Conversations in Collaboration: Google’s Behshad Behzadi Talks Responsible AI

byMatt Vartabedian

Jul 17, 2023

10 Min Read

Silhouette circuits metaphor for AI

No Jitter Roll: Microsoft Teams Phone Silences Background Noise While CallTower and Solgari Announce CCaaS/Microsoft Teams Integration; Mindbreeze Launches Generative AI-focused Security Solution No Jitter Roll: Microsoft Teams Phone Silences Background Noise While CallTower and Solgari Announce CCaaS/Microsoft Teams Integration; Mindbreeze Launches Generative AI-focused Security Solution

byMatt Vartabedian

Jul 14, 2023

5 Min Read

Filling In the Generation Gaps

Filling In the Generation Gaps

Filling In the Generation Gaps

byLisa Schmeiser

Picture of video call about some colleagues in officer, others remote

Employee Experience

Driving Multi-Generational Hybrid Work

Driving Multi-Generational Hybrid Work

Relive the excitement of Customer Contact Week with AWS and CX leaders

Sponsored Content

Relive the excitement of Customer Contact Week with AWS and CX leaders

Relive the excitement of Customer Contact Week with AWS and CX leaders

Security Concerns Penetrating Enterprise Communications

Cloud Infrastructure

Security Concerns Penetrating Enterprise Communications

Security Concerns Penetrating Enterprise Communications

Increase the Likelihood of Accurate Telcom Billing by Improving Your Order Process

Telecommunication Technology

Increase the Likelihood of Accurate Telcom Billing by Improving Your Order Process

Increase the Likelihood of Accurate Telcom Billing by Improving Your Order Process

Improving Employee Outreach Efforts to Assess Hybrid Work Attitudes

Employee Experience

Improving Employee Outreach Efforts to Assess Hybrid Work Attitudes

Improving Employee Outreach Efforts to Assess Hybrid Work Attitudes

As Communications Preferences Shift, So Must the Strategic Choices Communication Pros Make

Digital Workplace

As Communications Preferences Shift, So Must the Strategic Choices Communication Pros Make

As Communications Preferences Shift, So Must the Strategic Choices Communication Pros Make

No Jitter Roll: Salesforce Rolls AI into Sales Cloud and Service Cloud, Vonage Adds Omnichannel CX to its Portfolio, NEC Makes Its Own LLM Available

Customer Experience

No Jitter Roll: Salesforce Rolls AI into Sales Cloud and Service Cloud, Vonage Adds Omnichannel CX to its Portfolio, NEC Makes Its Own LLM Available

No Jitter Roll: Salesforce Rolls AI into Sales Cloud and Service Cloud, Vonage Adds Omnichannel CX to its Portfolio, NEC Makes Its Own LLM Available

byMatt Vartabedian

How Do You Keep Your Workforce from Fearing ChatGPT?

Employee Experience

How Do You Keep Your Workforce from Fearing ChatGPT?

How Do You Keep Your Workforce from Fearing ChatGPT?

byLisa Schmeiser

virtual agents

Time to Give Up on Chatbots?

Time to Give Up on Chatbots?

What EX Maturity Looks Like

Employee Experience

What EX Maturity Looks Like

What EX Maturity Looks Like

Getting People Back into a Flexible Workspace Requires Flexible Design Implementations

Getting People Back into a Flexible Workspace Requires Flexible Design Implementations

Getting People Back into a Flexible Workspace Requires Flexible Design Implementations

byMatthew Vartabedian

Managing AI Tools Requires More Data Transparency

Managing AI Tools Requires More Data Transparency

Managing AI Tools Requires More Data Transparency

byMelissa Swartz

Number of the Month: 59% of Gen Z Tolerates Negative Customer Service – while only 32% of Boomers Will

Customer Experience

Number of the Month: 59% of Gen Z Tolerates Negative Customer Service – while only 32% of Boomers Will

Number of the Month: 59% of Gen Z Tolerates Negative Customer Service – while only 32% of Boomers Will

byMatt Vartabedian

Zoom's headquarter in California

Customer Experience

No Jitter Roll: Zoom Launches AI-powered Solution for Zoom Rooms, Twilio and Frame AI Partner for Improved CX and RingCentral Offers Compliant UCaaS in India

No Jitter Roll: Zoom Launches AI-powered Solution for Zoom Rooms, Twilio and Frame AI Partner for Improved CX and RingCentral Offers Compliant UCaaS in India

byMatt Vartabedian

A person clicking on a contact center application

Customer Experience

The Self-Service Revolution for the Modern, Digital Contact Center

The Self-Service Revolution for the Modern, Digital Contact Center

byElizabeth Tobey | NICE

Video meeting

AI & Automation

Getting Used to Better Meeting Technology

Getting Used to Better Meeting Technology

Workplace Culture Change Could Start at the Entry Level

Workplace Culture Change Could Start at the Entry Level

Workplace Culture Change Could Start at the Entry Level

byLisa Schmeiser

Getting Beyond AI Hype: What to Consider in Training and Knowledge Bases

Assistants & Copilots

Getting Beyond AI Hype: What to Consider in Training and Knowledge Bases

Getting Beyond AI Hype: What to Consider in Training and Knowledge Bases

Are CCaaS vendors digging their own graves with their new AI toy?

Are CCaaS vendors digging their own graves with their new AI toy?

Are CCaaS vendors digging their own graves with their new AI toy?

byNerys Corfield

New Meeting Equity Options Are Growing

Video Conferencing

New Meeting Equity Options Are Growing

New Meeting Equity Options Are Growing

NICE Interactions: What Thought Leadership Looks Like

Assistants & Copilots

NICE Interactions: What Thought Leadership Looks Like

NICE Interactions: What Thought Leadership Looks Like

bySheila McGee-Smith

Using ChatGPT to Practice Law? Use Common Sense Instead

Assistants & Copilots

Using ChatGPT to Practice Law? Use Common Sense Instead

Using ChatGPT to Practice Law? Use Common Sense Instead

New AI Capabilities Mean to Streamline Legal Professionals' Problem Solving

AI & Automation

New AI Capabilities Mean to Streamline Legal Professionals' Problem Solving

New AI Capabilities Mean to Streamline Legal Professionals' Problem Solving

byLisa Schmeiser

No Jitter Roll: Avaya Highlights New Capabilities, Integrations and Expanded Partnerships, while Observe.AI, Sinch, Botco

No Jitter Roll: Avaya Highlights New Capabilities, Integrations and Expanded Partnerships, while Observe.AI, Sinch, Botco.ai and Otter AI all Release Generative AI-centric Functionality

No Jitter Roll: Avaya Highlights New Capabilities, Integrations and Expanded Partnerships, while Observe.AI, Sinch, Botco.ai and Otter AI all Release Generative AI-centric Functionality

byMatt Vartabedian

A cloud with tendrils reaching out to other types of technology

Cloud Infrastructure

What’s the Direction for Omnichannel and Cloud Migration?

What’s the Direction for Omnichannel and Cloud Migration?

Illustration of cloud for urban connectivity

Moving to UCaaS? The time to prepare is now

Moving to UCaaS? The time to prepare is now

NICE Frees its ElevateAI Transcription Service

NICE Frees its ElevateAI Transcription Service

NICE Frees its ElevateAI Transcription Service

The Market for Contact Center as a Service Is Looking Bright

The Market for Contact Center as a Service Is Looking Bright

The Market for Contact Center as a Service Is Looking Bright

Enterprise Connect

Mar 17 - Mar 20, 2025

Mar 17 - Mar 20, 2025

As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. Register with Promo Code CONNECT25 to save $200 on Conference passes.