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AI & Automation
Calculating the Return on Generative AI InvestmentCalculating the Return on Generative AI Investment

When looking at Gen AI’s promises of time savings, ask what employees will be doing with that time.

byIrwin Lazar
Jan 23, 2025
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1 Min Read
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AI & Automation
Conversations in Collaboration: Peter Bailis with Google Cloud on Using AI Agents for Business Intelligence and AnalyticsConversations in Collaboration: Peter Bailis with Google Cloud on Using AI Agents for Business Intelligence and Analytics
byMatthew Vartabedian
Jan 21, 2025
1 Min Read
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AI & Automation
No Jitter Roll: Box Intros AI Features, WorkJam Adds Video and AINo Jitter Roll: Box Intros AI Features, WorkJam Adds Video and AI
byMatt Vartabedian
Jan 17, 2025
1 Min Read
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AI & Automation
NVIDIA Enters the CX Arena With a Blueprint for AI Customer AssistantsNvidia Enters the CX Arena With a Blueprint for AI Customer Assistants
byZeus Kerravala
Jan 17, 2025
1 Min Read
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AI & Automation
Microsoft Intros Copilot Chat; Google Cuts AI Prices for WorkspaceMicrosoft Intros Copilot Chat; Google Cuts AI Prices for Workspace
byMatthew Vartabedian
Jan 16, 2025
1 Min Read
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AI & Automation
No Jitter Roll: NVIDIA Announces New Language Model Products, Accenture Releases AI Refinery for Industry, and EdgeRunner AI and Intel Partner for AI PCsNo Jitter Roll: NVIDIA Announces New Language Model Products, Accenture Releases AI Refinery for Industry, and EdgeRunner AI and Intel Partner for AI PCs
byHannah Warfel
Jan 10, 2025
1 Min Read
AI & Automation
When the AI Copilot Is Talked About Like a Colleague
When the AI Copilot Is Talked About Like a Colleague
Jan 10, 2025
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1 Min Read
byLisa Schmeiser
Sponsored Content
Think you’re too small for GenAI? Think Again!
Think you’re too small for GenAI? Think Again!
Jan 10, 2025
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1 Min Read
byNuri Gocay, Local Measure
AI & Automation
Conversations in Collaboration: Day 0’s Raj Gajwani on Agentic AI and CX
Conversations in Collaboration: Day 0’s Raj Gajwani on Agentic AI and CX
Jan 10, 2025
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1 Min Read
byMatt Vartabedian
State of AI: Where Do We Go From Here?
AI & Automation
State of AI: Where Do We Go From Here?
State of AI: Where Do We Go From Here?
Dec 27, 2024
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1 Min Read
No Jitter Roll: CallRail Tracks Leads from AI-powered Search Engines, Grammarly to Acquire Coda and SIPPIO Partners with Mutare
AI & Automation
No Jitter Roll: CallRail Tracks Leads from AI-powered Search Engines, Grammarly to Acquire Coda and SIPPIO Partners with Mutare
No Jitter Roll: CallRail Tracks Leads from AI-powered Search Engines, Grammarly to Acquire Coda and SIPPIO Partners with Mutare
Dec 20, 2024
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1 Min Read
byMatt Vartabedian
Contact center agent showing frustration
AI & Automation
2024: The New World of Work Has Some New Challenges
2024: The New World of Work Has Some New Challenges
Dec 19, 2024
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1 Min Read
byLisa Schmeiser
Ask an Analyst: 2024 Trends in Generative AI
AI & Automation
Ask an Analyst: 2024 Trends in Generative AI
Ask an Analyst: 2024 Trends in Generative AI
Dec 17, 2024
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1 Min Read
No Jitter Midroll: Google Cloud Launches Agentspace
AI & Automation
No Jitter Midroll: Google Cloud Launches Agentspace
No Jitter Midroll: Google Cloud Launches Agentspace
Dec 13, 2024
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1 Min Read
byMatt Vartabedian
AI Needs to Reduce Errors – Or Everyone Will Pay the Price
AI Voice
AI Needs to Reduce Errors – Or Everyone Will Pay the Price
AI Needs to Reduce Errors – Or Everyone Will Pay the Price
Dec 10, 2024
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1 Min Read
byMartha Buyer
Agentic AI Represents an IVR Revolution
AI & Automation
Agentic AI Represents an IVR Revolution
Agentic AI Represents an IVR Revolution
Dec 10, 2024
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1 Min Read
byDave Michels
Sippio Beacon Aims to Improve the Process of Producing and Quoting Orders
Workflow Automation
Sippio Beacon Aims to Improve the Process of Producing and Quoting Orders
Sippio Beacon Aims to Improve the Process of Producing and Quoting Orders
Dec 2, 2024
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1 Min Read
byZeus Kerravala
AI Rapidly Reshapes Contact Center Agents’ Responsibilities
AI & Automation
AI Rapidly Reshapes Contact Center Agents’ Responsibilities
AI Rapidly Reshapes Contact Center Agents’ Responsibilities
Nov 27, 2024
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1 Min Read
byRobin Gareiss
Generative AI apps
AI & Automation
No Jitter Roll: Microsoft Expands Multiple Partnerships
No Jitter Roll: Microsoft Expands Multiple Partnerships
Nov 22, 2024
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1 Min Read
byHannah Warfel
Slack Templates Target the Improvable and Repeatable Parts of Jobs
Workflow Automation
Slack Templates Target the Improvable and Repeatable Parts of Jobs
Slack Templates Target the Improvable and Repeatable Parts of Jobs
Nov 19, 2024
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1 Min Read
byLisa Schmeiser
ServiceNow
AI & Automation
No Jitter Midroll: ServiceNow Adds More Than 150 Gen AI Features
No Jitter Midroll: ServiceNow Adds More Than 150 Gen AI Features
Nov 13, 2024
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1 Min Read
byMatt Vartabedian
cogs on digital background to show automation
AI & Automation
AI – Here to Help the Humans Avoid Tedium As They Build Agents
AI – Here to Help the Humans Avoid Tedium As They Build Agents
Nov 12, 2024
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1 Min Read
byLisa Schmeiser
global speech translation
AI Voice
Power of Babel: The Evolution of Real-Time Translation Features
Power of Babel: The Evolution of Real-Time Translation Features
Nov 11, 2024
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1 Min Read
byNathan Eddy
How AI Will Impact Platform Decisions
AI Collaboration
How AI Will Impact Platform Decisions
How AI Will Impact Platform Decisions
Nov 5, 2024
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1 Min Read
byIrwin Lazar
No Jitter Roll: RingCentral Bundles AI Assistant, Moveworks Launches Agentic AI Search, Calabrio Debuts AI Quality Management Solutions
Assistants & Copilots
No Jitter Roll: RingCentral Bundles AI Assistant, Moveworks Launches Agentic AI Search, Calabrio Debuts AI Quality Management Solutions
No Jitter Roll: RingCentral Bundles AI Assistant, Moveworks Launches Agentic AI Search, Calabrio Debuts AI Quality Management Solutions
Nov 1, 2024
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1 Min Read
byMatt Vartabedian
How AI Agents Are Impacting the Future of Employee Retention and Lead Generation
AI Voice
How AI Agents Are Impacting the Future of Employee Retention and Lead Generation
How AI Agents Are Impacting the Future of Employee Retention and Lead Generation
Oct 28, 2024
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1 Min Read
byDaniel Foppen, VP Product & Product Marketing at Convoso
Man with phone talking to chatbot
Sponsored Content
The Future of Digital Workers: Human and Bot Collaboration
The Future of Digital Workers: Human and Bot Collaboration
Oct 28, 2024
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1 Min Read
byJonathan Barouch, Local Measure
No Jitter Roll: Zoom Launches AI Companion 2.0, NICE Expands CXone Mpower, and Talkdesk Integrates Agentic AI Across Ascend AI
Customer Experience
No Jitter Roll: Zoom Launches AI Companion 2.0, NICE Expands CXone Mpower, and Talkdesk Integrates Agentic AI Across Ascend AI
No Jitter Roll: Zoom Launches AI Companion 2.0, NICE Expands CXone Mpower, and Talkdesk Integrates Agentic AI Across Ascend AI
Oct 25, 2024
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1 Min Read
byHannah Warfel
Whirl of data bits
Network Technology
No Jitter Midroll: Cisco WebexOne Takeaways on Data, Productivity and Powering AI
No Jitter Midroll: Cisco WebexOne Takeaways on Data, Productivity and Powering AI
Oct 24, 2024
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1 Min Read
byMatt Vartabedian
The new Webex logo
Assistants & Copilots
No Jitter Midroll: Cisco Unveils Updates and new AI Features at WebexOne
No Jitter Midroll: Cisco Unveils Updates and new AI Features at WebexOne
Oct 23, 2024
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1 Min Read
byMatt Vartabedian
Building Trust in AI for Customer Service
Customer Experience
Building Trust in AI for Customer Service
Building Trust in AI for Customer Service
Oct 22, 2024
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1 Min Read
byNathan Eddy
Perspective: Key Themes from an Emerging Event
AI & Automation
Perspective: Key Themes from an Emerging Event
Perspective: Key Themes from an Emerging Event
Oct 17, 2024
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1 Min Read
byBlair Pleasant
Generational Differences at Work Exist -- Except in AI Attitudes
AI & Automation
Generational Differences at Work Exist -- Except in AI Attitudes
Generational Differences at Work Exist -- Except in AI Attitudes
Oct 17, 2024
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1 Min Read
byLisa Schmeiser
No Jitter Midroll: AI Thrives on Good Data – Getting It Is the Hard Part
AI & Automation
No Jitter Midroll: AI Thrives on Good Data – Getting It Is the Hard Part
No Jitter Midroll: AI Thrives on Good Data – Getting It Is the Hard Part
Oct 16, 2024
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1 Min Read
byMatt Vartabedian
AI and Workflow Automation: Best Practices for Success
Workflow Automation
AI and Workflow Automation: Best Practices for Success
AI and Workflow Automation: Best Practices for Success
Oct 14, 2024
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1 Min Read
byNathan Eddy

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
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How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
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How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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