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SAXs?","/telecommunication-technology/will-pbxs-evolve-into-saxs-",{},"Some early signs of a shift are visible, although it may be another 5-10 years before everything is in place.",{"_718":24,"_719":887},[],{"_166":167,"_147":889,"_168":890,"_153":892,"_155":892,"_158":893,"_710":894,"_160":152,"_161":895,"_163":152,"_156":896,"_714":152,"_178":715,"_164":330,"_165":331,"_176":227,"_716":897,"_721":722},{"_149":152,"_151":152},[891],{"_52":704,"_172":705,"_174":706,"_707":152},"The Transformation of Genesys, Part II","/customer-experience/the-transformation-of-genesys-part-ii",{},"Feb 2, 2010","Genesys' iWD solution is helping generate customer excitement and revenue in enterprise--versus contact center--applications, which is one of the goals of the reorganization.",{"_718":24,"_719":898},[],{"_166":167,"_147":900,"_168":901,"_153":903,"_155":903,"_158":904,"_710":905,"_160":152,"_161":895,"_163":152,"_156":906,"_714":152,"_178":715,"_164":203,"_165":204,"_176":320,"_716":907,"_721":722},{"_149":152,"_151":152},[902],{"_52":789,"_172":790,"_174":791,"_707":152},"Social Networking Site: Failure To Communicate","/network-technology/social-networking-site-failure-to-communicate",{},"One of the worst possible scenarios for any social networking site is a failure to communicate to its members.",{"_718":24,"_719":908},[],{"_166":167,"_147":910,"_168":911,"_153":913,"_155":913,"_158":914,"_710":915,"_160":152,"_161":895,"_163":152,"_156":916,"_714":152,"_178":715,"_164":139,"_165":140,"_176":240,"_716":917,"_721":722},{"_149":152,"_151":152},[912],{"_52":827,"_172":828,"_174":829,"_707":152},"Google Voice: Good or Bad for Micro-Business Telephony?","/ai-voice/google-voice-good-or-bad-for-micro-business-telephony-",{},"Google Voice is not killing a market; rather, it's expanding one. Its marketing muscle is pushing next gen telephony into the late adopter pool.",{"_718":24,"_719":918},[],{"_166":167,"_147":920,"_168":921,"_153":923,"_155":923,"_158":924,"_710":925,"_160":152,"_161":926,"_163":152,"_156":927,"_714":152,"_178":715,"_164":253,"_165":254,"_176":320,"_716":928,"_721":722},{"_149":152,"_151":152},[922],{"_52":704,"_172":705,"_174":706,"_707":152},"The Transformation of Genesys","/ai-assistants-copilots/the-transformation-of-genesys",{},"Feb 1, 2010","There were hints that the Genesys brand, far from being lost, may be extended to ALU vendor-independent UC applications. Stay tuned.",{"_718":24,"_719":929},[],{"_166":167,"_147":931,"_168":932,"_153":934,"_155":934,"_158":935,"_710":936,"_160":152,"_161":926,"_163":152,"_156":937,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_716":938,"_721":722},{"_149":152,"_151":152},[933],{"_52":789,"_172":790,"_174":791,"_707":152},"Moves and Changes: A Minor Detail","/telecommunication-technology/moves-and-changes-a-minor-detail",{},"Reducing the process involved for personnel changes is worthy of your attention.",{"_718":24,"_719":939},[],{"_166":167,"_147":941,"_168":942,"_153":944,"_155":944,"_158":945,"_710":946,"_160":152,"_161":947,"_163":152,"_156":948,"_714":152,"_178":715,"_164":203,"_165":204,"_176":320,"_716":949,"_721":722},{"_149":152,"_151":152},[943],{"_52":776,"_172":777,"_174":778,"_707":152},"Cellular as the New PSTN","/network-technology/cellular-as-the-new-pstn",{},"Jan 29, 2010","The FCC should recognize what users have already decided: Universal service means wireless.",{"_718":24,"_719":950},[],{"_166":167,"_147":952,"_168":953,"_153":955,"_155":955,"_158":956,"_710":957,"_160":152,"_161":947,"_163":152,"_156":958,"_714":152,"_178":715,"_164":262,"_165":263,"_176":320,"_716":959,"_721":722},{"_149":152,"_151":152},[954],{"_52":224,"_172":225,"_174":226,"_707":152},"The Next Killer UC App: Reporting","/employee-experience/the-next-killer-uc-app-reporting",{},"Tracking employee communication and associated peer feedback would give senior management a quantifiable measure on employee productivity and value.",{"_718":24,"_719":960},[],{"_166":167,"_147":962,"_168":963,"_153":965,"_155":965,"_158":966,"_710":967,"_160":152,"_161":947,"_163":152,"_156":968,"_714":152,"_178":715,"_164":203,"_165":204,"_176":240,"_716":969,"_721":722},{"_149":152,"_151":152},[964],{"_52":803,"_172":804,"_174":805,"_707":152},"Selling Excess WAN Capacity","/network-technology/selling-excess-wan-capacity",{},"What if the network group ordered and possibly installed WAN services that are no longer needed? This is a real possibility in today's economy.",{"_718":24,"_719":970},[],{"_166":167,"_147":972,"_168":973,"_153":975,"_155":975,"_158":976,"_710":977,"_160":152,"_161":978,"_163":152,"_156":979,"_714":152,"_178":715,"_164":256,"_165":257,"_176":193,"_716":980,"_721":722},{"_149":152,"_151":152},[974],{"_52":190,"_172":191,"_174":192,"_707":152},"Corporate Video: There's Gold in Them-There Hills; But Is It Still Fool's Gold?","/video-conferencing/corporate-video-there-s-gold-in-them-there-hills-but-is-it-still-fool-s-gold-",{},"Jan 28, 2010","Despite the hype and announcements, I still think there are some significant barriers to video becoming a widespread corporate collaboration tool.",{"_718":24,"_719":981},[],{"_166":167,"_147":983,"_168":984,"_153":986,"_155":986,"_158":987,"_710":988,"_160":152,"_161":989,"_163":152,"_156":990,"_714":152,"_178":715,"_164":256,"_165":257,"_176":320,"_716":991,"_721":722},{"_149":152,"_151":152},[985],{"_52":776,"_172":777,"_174":778,"_707":152},"How Dominant Will Video Become?","/video-conferencing/how-dominant-will-video-become-",{},"Jan 27, 2010","It'll be 90% of Internet traffic, Cisco predicts. What does that mean for the enterprise?",{"_718":24,"_719":992},[],{"_166":167,"_147":994,"_168":995,"_153":997,"_155":997,"_158":998,"_710":999,"_160":152,"_161":989,"_163":152,"_156":1000,"_714":152,"_178":715,"_164":242,"_165":243,"_176":307,"_716":1001,"_721":722},{"_149":152,"_151":152},[996],{"_52":803,"_172":804,"_174":805,"_707":152},"The UC TCO","/digital-workplace/the-uc-tco",{},"TCO has three parts: acquisition, operating expenses, and long term expenses.",{"_718":24,"_719":1002},[],{"_166":167,"_147":1004,"_168":1005,"_153":1007,"_155":1007,"_158":1008,"_710":1009,"_160":152,"_161":989,"_163":152,"_156":1010,"_714":152,"_178":715,"_164":330,"_165":331,"_176":320,"_716":1011,"_721":722},{"_149":152,"_151":152},[1006],{"_52":763,"_172":764,"_174":765,"_707":152},"When Considering the Forecast for the UC Market, Consider History","/customer-experience/when-considering-the-forecast-for-the-uc-market-consider-history",{},"The majority of one vendor's customers have yet to standardize on an enterprise IM platform. What does this mean for enterprise UC?",{"_718":24,"_719":1012},[],{"_166":167,"_147":1014,"_168":1015,"_153":1020,"_155":1020,"_158":1021,"_710":1022,"_160":152,"_161":989,"_163":152,"_156":1023,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_716":1024,"_721":722},{"_149":152,"_151":152},[1016],{"_52":1017,"_172":1018,"_174":1019,"_707":152},"Don Van Doren","/author/don-van-doren","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt072b78f03fc4ddf2/673c600076b875327b5a6604/don_van_doren.jpg","Reflections on Lotusphere","/telecommunication-technology/reflections-on-lotusphere",{},"By concentrating on breaking specific business process communications bottlenecks, enterprises will begin to see transformative benefits from using unified communications.",{"_718":24,"_719":1025},[],{"_166":167,"_147":1027,"_168":1028,"_153":1030,"_155":1030,"_158":1031,"_710":1032,"_160":152,"_161":989,"_163":152,"_156":979,"_714":152,"_178":715,"_164":256,"_165":257,"_176":320,"_716":1033,"_721":722},{"_149":152,"_151":152},[1029],{"_52":855,"_172":856,"_174":857,"_707":152},"iPad: It's a...It's a...It's a Little Too Big!","/video-conferencing/ipad-it-s-a-it-s-a-it-s-a-little-too-big-",{},{"_718":24,"_719":1034},[],{"_166":167,"_147":1036,"_168":1037,"_153":1039,"_155":1039,"_158":1040,"_710":1041,"_160":152,"_161":1042,"_163":152,"_156":1043,"_714":152,"_178":715,"_164":200,"_165":201,"_176":320,"_716":1044,"_721":722},{"_149":152,"_151":152},[1038],{"_52":789,"_172":790,"_174":791,"_707":152},"Apple Money, Money, Money","/cloud-infrastructure/apple-money-money-money",{},"Jan 26, 2010","Apple has built their cloud, empowered the desktops and continues to build a ring of fire around its brand.",{"_718":24,"_719":1045},[],{"_166":167,"_147":1047,"_168":1048,"_153":1050,"_155":1050,"_158":1051,"_710":1052,"_160":152,"_161":1042,"_163":152,"_156":1053,"_714":152,"_178":715,"_164":200,"_165":201,"_176":227,"_716":1054,"_721":722},{"_149":152,"_151":152},[1049],{"_52":776,"_172":777,"_174":778,"_707":152},"Mobility and the Cloud","/cloud-infrastructure/mobility-and-the-cloud",{},"Cloud computing faces challenges as a straight datacenter-outsourcing model, but the cloud is clearly the only way to go for delivering mobility applications.",{"_718":24,"_719":1055},[],{"_166":167,"_147":1057,"_168":1058,"_153":1060,"_155":1060,"_158":1061,"_710":1062,"_160":152,"_161":1042,"_163":152,"_156":1063,"_714":152,"_178":715,"_164":203,"_165":204,"_176":320,"_716":1064,"_721":722},{"_149":152,"_151":152},[1059],{"_52":776,"_172":777,"_174":778,"_707":152},"Netcordia's Network Trouble Predictions","/network-technology/netcordia-s-network-trouble-predictions",{},"Potential virtualization pitfalls top the list.",{"_718":24,"_719":1065},[],{"_166":167,"_147":1067,"_168":1068,"_153":1070,"_155":1070,"_158":1071,"_710":1072,"_160":152,"_161":1073,"_163":152,"_156":1074,"_714":152,"_178":715,"_164":203,"_165":204,"_176":307,"_716":1075,"_721":722},{"_149":152,"_151":152},[1069],{"_52":803,"_172":804,"_174":805,"_707":152},"More on the IP Detail Record (IPDR)","/network-technology/more-on-the-ip-detail-record-ipdr-",{},"Jan 25, 2010","The relatively simple pricing models used by ISPs today will become more complex.",{"_718":24,"_719":1076},[],{"_166":167,"_147":1078,"_168":1079,"_153":1081,"_155":1081,"_158":1082,"_710":1083,"_160":152,"_161":1073,"_163":152,"_156":1084,"_714":152,"_178":715,"_164":206,"_165":207,"_176":320,"_716":1085,"_721":722},{"_149":152,"_151":152},[1080],{"_52":789,"_172":790,"_174":791,"_707":152},"Verizon Terms of Service","/telecommunication-technology/verizon-terms-of-service",{},"Terms of Service and Acceptable Use Policies are licenses to kill growth, competitiveness and restrict users while maintaining unfair pricing practices that remain from old generation thinking.",{"_718":24,"_719":1086},[],{"_166":167,"_147":1088,"_168":1089,"_153":1091,"_155":1091,"_158":1092,"_710":1093,"_160":152,"_161":1094,"_163":152,"_156":1095,"_714":152,"_178":715,"_164":206,"_165":207,"_176":1096,"_716":1097,"_721":722},{"_149":152,"_151":152},[1090],{"_52":776,"_172":777,"_174":778,"_707":152},"Chatting with Lou D'Ambrosio","/telecommunication-technology/chatting-with-lou-d-ambrosio",{},"Jan 21, 2010","He told me a bit more about his new position and how he's doing.",1,{"_718":24,"_719":1098},[],{"_166":167,"_147":1100,"_168":1101,"_153":1103,"_155":1103,"_158":1104,"_710":1105,"_160":152,"_161":1094,"_163":152,"_156":1106,"_714":152,"_178":715,"_164":200,"_165":201,"_176":227,"_716":1107,"_721":722},{"_149":152,"_151":152},[1102],{"_52":827,"_172":828,"_174":829,"_707":152},"Battle for the Voice Cloud Begins: Ifbyphone Snags Cloudvox.","/cloud-infrastructure/battle-for-the-voice-cloud-begins-ifbyphone-snags-cloudvox-",{},"Bringing Cloudvox into the fold instantly broadens ifbyphone's reach into the fast growing segment of third party built voice applications.",{"_718":24,"_719":1108},[],"sidebarModules",[1111,1167,1180],{"_87":1112,"_1113":1114,"_1164":1165},"module_content_cards","data",{"_111":1115,"_1116":1117,"_178":1118,"_698":1119,"_1160":1161,"_1162":1161,"_1163":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1120,1135,1147],{"_87":1121,"_1113":1122},"contentPreview",{"_166":167,"_178":1123,"_147":1124,"_153":1126,"_155":1126,"_158":1127,"_160":1127,"_710":1128,"_161":1129,"_163":152,"_164":1130,"_165":328,"_168":1131,"_176":193,"_716":1133},"card-horizontal",{"_149":1125,"_151":1126},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its 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