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communication.",1,{"_718":24,"_719":733},[],{"_166":167,"_147":735,"_168":736,"_153":741,"_155":741,"_158":742,"_710":743,"_160":152,"_161":712,"_163":152,"_156":744,"_714":152,"_178":715,"_164":203,"_165":204,"_176":320,"_716":745,"_721":722},{"_149":152,"_151":152},[737],{"_52":738,"_172":739,"_174":740,"_707":152},"Sheila McGee-Smith","/author/sheila-mcgee-smith","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc234ac2c53ddde66/673c5ffa81c0b477c2519b75/McGee_headshot_2024.png","Cisco and Ireland","/network-technology/cisco-and-ireland",{},"Helping with a competition to pick, \"two truly transformational proposals so big that, when implemented, could secure prosperity and jobs for Ireland.\"",{"_718":24,"_719":746},[],{"_166":167,"_147":748,"_168":749,"_153":754,"_155":754,"_158":755,"_710":756,"_160":152,"_161":757,"_163":152,"_156":758,"_714":152,"_178":715,"_164":206,"_165":207,"_176":240,"_716":759,"_721":722},{"_149":152,"_151":152},[750],{"_52":751,"_172":752,"_174":753,"_707":152},"Alan Percy","/author/alan-percy","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt9c70533badfc76d5/673c6007d6fd52cfb8fc00ad/alan_percy.jpg","SIP Trunking: What Is Holding It Back?","/telecommunication-technology/sip-trunking-what-is-holding-it-back-",{},"Mar 5, 2010","Risk aversion, long-term contracts, features/functions and interoperability are just some of the factors keeping more users from adopting SIP Trunks.",{"_718":24,"_719":760},[],{"_166":167,"_147":762,"_168":763,"_153":768,"_155":768,"_158":769,"_710":770,"_160":152,"_161":757,"_163":152,"_156":771,"_714":152,"_178":715,"_164":333,"_165":334,"_176":307,"_716":772,"_721":722},{"_149":152,"_151":152},[764],{"_52":765,"_172":766,"_174":767,"_707":152},"Gary Audin","/author/gary-audin","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt279000b904b6fcab/673c5ffd50c1f2901d257b28/GaryAudin_102x102.jpeg","CRM Is More Than Software","/crm/crm-is-more-than-software",{},"The word \"relationship\" is the key. 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What I take issue with is the acquisition cost of the virtual PBX.",{"_718":24,"_719":786},[],{"_166":167,"_147":788,"_168":789,"_153":794,"_155":794,"_158":795,"_710":796,"_160":152,"_161":797,"_163":152,"_156":798,"_714":152,"_178":715,"_164":247,"_165":248,"_176":227,"_716":799,"_721":722},{"_149":152,"_151":152},[790],{"_52":791,"_172":792,"_174":793,"_707":152},"Melanie Turek","/author/melanie-turek","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltf020a9d5a876cd86/673c6005d6fd5237f0fc00a5/melanie_turek.jpg","Mobility and Unified Communications","/ucaas/mobility-and-unified-communications",{},"Mar 4, 2010","IT and business managers should carefully consider who really needs a mobile phone and UC client--and then, pay to give those users the plan and device that works best for them",{"_718":24,"_719":800},[],{"_166":167,"_147":802,"_168":803,"_153":808,"_155":808,"_158":809,"_710":810,"_160":152,"_161":811,"_163":152,"_156":812,"_714":152,"_178":715,"_164":330,"_165":331,"_176":240,"_716":813,"_721":722},{"_149":152,"_151":152},[804],{"_52":805,"_172":806,"_174":807,"_707":152},"Jason Alley","/author/jason-alley","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt1e8c4f1946c9059f/673c600a9da1a0ed82896ba4/J_20Alley_20Photo_20100px.jpg","A Cry for Turnkey Contact Center Solutions","/customer-experience/a-cry-for-turnkey-contact-center-solutions",{},"Mar 3, 2010","Suppliers and enterprise customers alike took their eye off the ball. Enterprise customers, re-focus your resources and decisions; suppliers, heed the cry of your customers.",{"_718":24,"_719":814},[],{"_166":167,"_147":816,"_168":817,"_153":822,"_155":822,"_158":823,"_710":824,"_160":152,"_161":811,"_163":152,"_156":825,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_716":826,"_721":722},{"_149":152,"_151":152},[818],{"_52":819,"_172":820,"_174":821,"_707":152},"Don Van Doren","/author/don-van-doren","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt072b78f03fc4ddf2/673c600076b875327b5a6604/don_van_doren.jpg","Presence: Challenges in Realizing the Promise","/telecommunication-technology/presence-challenges-in-realizing-the-promise",{},"Without inter-vendor agreement and cooperation, presence will not be able to fully support the increasingly sophisticated--and valuable--UC applications that could be available.",{"_718":24,"_719":827},[],{"_166":167,"_147":829,"_168":830,"_153":835,"_155":835,"_158":836,"_710":837,"_160":152,"_161":838,"_163":152,"_156":839,"_714":152,"_178":715,"_164":247,"_165":248,"_176":227,"_716":840,"_721":722},{"_149":152,"_151":152},[831],{"_52":832,"_172":833,"_174":834,"_707":152},"Eric Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","Progress on Unified Communications? CDW Survey Says So","/ucaas/progress-on-unified-communications-cdw-survey-says-so",{},"Mar 2, 2010","But bad news may be lurking for the traditional voice vendors.",{"_718":24,"_719":841},[],{"_166":167,"_147":843,"_168":844,"_153":846,"_155":846,"_158":847,"_710":848,"_160":152,"_161":849,"_163":152,"_156":850,"_714":152,"_178":715,"_164":139,"_165":140,"_176":227,"_716":851,"_721":722},{"_149":152,"_151":152},[845],{"_52":224,"_172":225,"_174":226,"_707":152},"The Business Cost of Poor Voice Quality","/ai-voice/the-business-cost-of-poor-voice-quality",{},"Mar 1, 2010","How something is said is as important as what is said. Voice quality contributes to the how and should be taken seriously.",{"_718":24,"_719":852},[],{"_166":167,"_147":854,"_168":855,"_153":857,"_155":857,"_158":858,"_710":859,"_160":152,"_161":849,"_163":152,"_156":860,"_714":152,"_178":715,"_164":206,"_165":207,"_176":731,"_716":861,"_721":722},{"_149":152,"_151":152},[856],{"_52":832,"_172":833,"_174":834,"_707":152},"McHugh Heads for Brocade","/telecommunication-technology/mchugh-heads-for-brocade",{},"The driving force behind HP ProCurve's success won't be staying with the newly Avaya-owned Nortel data group.",{"_718":24,"_719":862},[],{"_166":167,"_147":864,"_168":865,"_153":867,"_155":867,"_158":868,"_710":869,"_160":152,"_161":849,"_163":152,"_156":870,"_714":152,"_178":715,"_164":206,"_165":207,"_176":240,"_716":871,"_721":722},{"_149":152,"_151":152},[866],{"_52":778,"_172":779,"_174":780,"_707":152},"Mitel Virtual Ice Cream","/telecommunication-technology/mitel-virtual-ice-cream",{},"The next time you venture out for your significant other to buy ice cream, I want you to think of Mitel.",{"_718":24,"_719":872},[],{"_166":167,"_147":874,"_168":875,"_153":877,"_155":877,"_158":878,"_710":879,"_160":152,"_161":880,"_163":152,"_156":881,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_716":882,"_721":722},{"_149":152,"_151":152},[876],{"_52":237,"_172":238,"_174":239,"_707":152},"Time To Virtualize!","/telecommunication-technology/time-to-virtualize-",{},"Feb 26, 2010","With virtualization all the rage in the data center, why are do so many telecom managers complain about the growing number of servers they need to support IP telephony and UC?",{"_718":24,"_719":883},[],{"_166":167,"_147":885,"_168":886,"_153":891,"_155":891,"_158":892,"_710":893,"_160":152,"_161":894,"_163":152,"_156":895,"_714":152,"_178":715,"_164":139,"_165":140,"_176":240,"_716":896,"_721":722},{"_149":152,"_151":152},[887],{"_52":888,"_172":889,"_174":890,"_707":152},"Blair Pleasant","/author/blair-pleasant","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte02096dc8c5495fa/673c5fffb5a7ed3444a1dc64/6074_BlairPleasant.jpg","The Changing Voice of Voice Mail","/ai-voice/the-changing-voice-of-voice-mail",{},"Feb 24, 2010","In the past few years, voice mail has become a commodity, a feature of other applications such as telephony, with little if any price premium for basic functionality.",{"_718":24,"_719":897},[],{"_166":167,"_147":899,"_168":900,"_153":902,"_155":902,"_158":903,"_710":904,"_160":152,"_161":905,"_163":152,"_156":906,"_714":152,"_178":715,"_164":206,"_165":207,"_176":731,"_716":907,"_721":722},{"_149":152,"_151":152},[901],{"_52":832,"_172":833,"_174":834,"_707":152},"Important Stuff About VoiceCon Orlando 2010","/telecommunication-technology/important-stuff-about-voicecon-orlando-2010",{},"Feb 23, 2010","The early registration discount expires this Friday; and we have our first Slidecast posted.",{"_718":24,"_719":908},[],{"_166":167,"_147":910,"_168":911,"_153":913,"_155":913,"_158":914,"_710":915,"_160":152,"_161":905,"_163":152,"_156":916,"_714":152,"_178":715,"_164":256,"_165":257,"_176":227,"_716":917,"_721":722},{"_149":152,"_151":152},[912],{"_52":224,"_172":225,"_174":226,"_707":152},"Skype SIP Trunks for the Enterprise","/video-conferencing/skype-sip-trunks-for-the-enterprise",{},"Skype does not pose an immediate threat to the traditional telcos who also offer SIP trunking, but it does offer some value that organizations can start realizing immediately.",{"_718":24,"_719":918},[],{"_166":167,"_147":920,"_168":921,"_153":923,"_155":923,"_158":924,"_710":925,"_160":152,"_161":905,"_163":152,"_156":926,"_714":152,"_178":715,"_164":330,"_165":331,"_176":227,"_716":927,"_721":722},{"_149":152,"_151":152},[922],{"_52":738,"_172":739,"_174":740,"_707":152},"SIP Trunking Breeds New Edge Devices: OpenScape Branch","/customer-experience/sip-trunking-breeds-new-edge-devices-openscape-branch",{},"Where customers want to go directly to SIP carriers from the branch, the built-in SIP trunking will be very attractive.",{"_718":24,"_719":928},[],{"_166":167,"_147":930,"_168":931,"_153":933,"_155":933,"_158":934,"_710":935,"_160":152,"_161":905,"_163":152,"_156":936,"_714":152,"_178":715,"_164":203,"_165":204,"_176":307,"_716":937,"_721":722},{"_149":152,"_151":152},[932],{"_52":765,"_172":766,"_174":767,"_707":152},"Can Wireless Replace the PSTN?","/network-technology/can-wireless-replace-the-pstn-",{},"\"Wireless as a carrier of last resort? That's like buying Tequila shots for the designated driver!!!\"",{"_718":24,"_719":938},[],{"_166":167,"_147":940,"_168":941,"_153":946,"_155":946,"_158":947,"_710":948,"_160":152,"_161":949,"_163":152,"_156":950,"_714":152,"_178":715,"_164":256,"_165":257,"_176":320,"_716":951,"_721":722},{"_149":152,"_151":152},[942],{"_52":943,"_172":944,"_174":945,"_707":152},"Larry Lisser","/author/larry-lisser","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltdd7439a4da7bad71/673c600996b78ffcb7193f81/larry_lisser.png","Skype in My Pocket? Mobile VoIP Crosses The Chasm, Part 1","/video-conferencing/skype-in-my-pocket-mobile-voip-crosses-the-chasm-part-1",{},"Feb 22, 2010","Mobile VoIP begins the transition from minute stealing, to business critical.",{"_718":24,"_719":952},[],{"_166":167,"_147":954,"_168":955,"_153":957,"_155":957,"_158":958,"_710":959,"_160":152,"_161":949,"_163":152,"_156":960,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_716":961,"_721":722},{"_149":152,"_151":152},[956],{"_52":778,"_172":779,"_174":780,"_707":152},"Change The Desktop Dummy","/telecommunication-technology/change-the-desktop-dummy",{},"What about redefining holistically the PC/laptop desktops for real time communications?",{"_718":24,"_719":962},[],{"_166":167,"_147":964,"_168":965,"_153":967,"_155":967,"_158":968,"_710":969,"_160":152,"_161":949,"_163":152,"_156":970,"_714":152,"_178":715,"_164":206,"_165":207,"_176":307,"_716":971,"_721":722},{"_149":152,"_151":152},[966],{"_52":704,"_172":705,"_174":706,"_707":152},"I'm Not Mobile, I'm Desk-Challenged","/telecommunication-technology/i-m-not-mobile-i-m-desk-challenged",{},"The \"mobile worker\" that will drive communications isn't jaunting across the country and living out of a suitcase. It's somebody who left their desk to get a drink of water.",{"_718":24,"_719":972},[],{"_166":167,"_147":974,"_168":975,"_153":977,"_155":977,"_158":978,"_710":979,"_160":152,"_161":980,"_163":152,"_156":981,"_714":152,"_178":715,"_164":203,"_165":204,"_176":307,"_716":982,"_721":722},{"_149":152,"_151":152},[976],{"_52":190,"_172":191,"_174":192,"_707":152},"Cisco Says Bye-Bye to HP","/network-technology/cisco-says-bye-bye-to-hp",{},"Feb 19, 2010","HP actually threw the first punch in this fight.",{"_718":24,"_719":983},[],{"_166":167,"_147":985,"_168":986,"_153":988,"_155":988,"_158":989,"_710":990,"_160":152,"_161":991,"_163":152,"_156":992,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_716":993,"_721":722},{"_149":152,"_151":152},[987],{"_52":832,"_172":833,"_174":834,"_707":152},"Poor Man's Xobni?","/telecommunication-technology/poor-man-s-xobni-",{},"Feb 18, 2010","How much social networking integration does your email client really need?",{"_718":24,"_719":994},[],{"_166":167,"_147":996,"_168":997,"_153":999,"_155":999,"_158":1000,"_710":1001,"_160":152,"_161":1002,"_163":152,"_156":1003,"_714":152,"_178":715,"_164":206,"_165":207,"_176":1004,"_716":1005,"_721":722},{"_149":152,"_151":152},[998],{"_52":778,"_172":779,"_174":780,"_707":152},"Convergence Systems and Mitel: Test Driving the Hosted IP-PBX","/telecommunication-technology/convergence-systems-and-mitel-test-driving-the-hosted-ip-pbx",{},"Feb 17, 2010","Will the solution be affordable to the masses with and without UC?",8,{"_718":24,"_719":1006},[],{"_166":167,"_147":1008,"_168":1009,"_153":1011,"_155":1011,"_158":1012,"_710":1013,"_160":152,"_161":1002,"_163":152,"_156":1014,"_714":152,"_178":715,"_164":247,"_165":248,"_176":320,"_716":1015,"_721":722},{"_149":152,"_151":152},[1010],{"_52":791,"_172":792,"_174":793,"_707":152},"The Real Revenue Role of Unified Communications","/ucaas/the-real-revenue-role-of-unified-communications",{},"UC is not a new market; it's a way for vendors in existing markets to continue making money.",{"_718":24,"_719":1016},[],{"_166":167,"_147":1018,"_168":1019,"_153":1021,"_155":1021,"_158":1022,"_710":1023,"_160":152,"_161":1002,"_163":152,"_156":1024,"_714":152,"_178":715,"_164":206,"_165":207,"_176":193,"_716":1025,"_721":722},{"_149":152,"_151":152},[1020],{"_52":317,"_172":318,"_174":319,"_707":152},"A Real Solution for Virtual Telephony","/telecommunication-technology/a-real-solution-for-virtual-telephony",{},"It took longer than expected, but true voice and data convergence is now possible.",{"_718":24,"_719":1026},[],{"_166":167,"_147":1028,"_168":1029,"_153":1033,"_155":1033,"_158":1034,"_710":1035,"_160":152,"_161":1002,"_163":152,"_156":1036,"_714":152,"_178":715,"_164":206,"_165":207,"_176":320,"_716":1037,"_721":722},{"_149":152,"_151":152},[1030],{"_52":1031,"_172":1032,"_174":152,"_707":152},"Allan Sulkin","/author/allan-sulkin","Mitel Announces Truly Virtualized IP Telephony Solution","/telecommunication-technology/mitel-announces-truly-virtualized-ip-telephony-solution",{},"Supporting a mix of communications and third party non-communications software applications is what makes the new Mitel offering unique from previous implementations of virtualization.",{"_718":24,"_719":1038},[],{"_166":167,"_147":1040,"_168":1041,"_153":1046,"_155":1046,"_158":1047,"_710":1048,"_160":152,"_161":1049,"_163":152,"_156":1050,"_714":152,"_178":715,"_164":206,"_165":207,"_176":307,"_716":1051,"_721":722},{"_149":152,"_151":152},[1042],{"_52":1043,"_172":1044,"_174":1045,"_707":152},"John Bartlett","/author/john-bartlett","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8c932fbe2909b2fa/673c5ffe4bfd003490ba97fc/Bartlett_John_headshot_150.jpg","Polycom and Juniper Do Bandwidth Management","/telecommunication-technology/polycom-and-juniper-do-bandwidth-management",{},"Feb 16, 2010","We are at an interesting transition point here in our understanding of how to manage applications on the IP network.",{"_718":24,"_719":1052},[],{"_166":167,"_147":1054,"_168":1055,"_153":1057,"_155":1057,"_158":1058,"_710":1059,"_160":152,"_161":1049,"_163":152,"_156":1060,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_716":1061,"_721":722},{"_149":152,"_151":152},[1056],{"_52":832,"_172":833,"_174":834,"_707":152},"Automating Management","/telecommunication-technology/automating-management",{},"If IT managers can demonstrate a business case for automating their provisioning and management, that may come to seem like a worthwhile undertaking.",{"_718":24,"_719":1062},[],{"_166":167,"_147":1064,"_168":1065,"_153":1067,"_155":1067,"_158":1068,"_710":1069,"_160":152,"_161":1070,"_163":152,"_156":1071,"_714":152,"_178":715,"_164":206,"_165":207,"_176":320,"_716":1072,"_721":722},{"_149":152,"_151":152},[1066],{"_52":832,"_172":833,"_174":834,"_707":152},"Best of VoiceCon Finalists Announced","/telecommunication-technology/best-of-voicecon-finalists-announced",{},"Feb 12, 2010","Who did our panel of judges choose to advance to the final round? Click on this post to find out.",{"_718":24,"_719":1073},[],{"_166":167,"_147":1075,"_168":1076,"_153":1078,"_155":1078,"_158":1079,"_710":1080,"_160":152,"_161":1070,"_163":152,"_156":1081,"_714":152,"_178":715,"_164":206,"_165":207,"_176":227,"_716":1082,"_721":722},{"_149":152,"_151":152},[1077],{"_52":832,"_172":833,"_174":834,"_707":152},"Fonolo's iPhone App: Taps for the Traditional IVR?","/telecommunication-technology/fonolo-s-iphone-app-taps-for-the-traditional-ivr-",{},"OK, maybe that's an exaggeration. But there are better ways than slogging through a voice menu.",{"_718":24,"_719":1083},[],{"_166":167,"_147":1085,"_168":1086,"_153":1088,"_155":1088,"_158":1089,"_710":1090,"_160":152,"_161":1070,"_163":152,"_156":1091,"_714":152,"_178":715,"_164":256,"_165":257,"_176":227,"_716":1092,"_721":722},{"_149":152,"_151":152},[1087],{"_52":943,"_172":944,"_174":945,"_707":152},"Do Soft Dollars Count (Yet) in Video Conferencing?","/video-conferencing/do-soft-dollars-count-yet-in-video-conferencing-",{},"For the moment (and rightfully so) the sellers are focused on travel savings because it works.",{"_718":24,"_719":1093},[],{"_166":167,"_147":1095,"_168":1096,"_153":1101,"_155":1101,"_158":1102,"_710":1103,"_160":152,"_161":1104,"_163":152,"_156":1105,"_714":152,"_178":715,"_164":256,"_165":257,"_176":240,"_716":1106,"_721":722},{"_149":152,"_151":152},[1097],{"_52":1098,"_172":1099,"_174":1100,"_707":152},"Brian Riggs","/author/brian-riggs","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt39d7cddbff02e8c1/673c5ffcb3faf7ad45a4bcdc/brian_riggs_2.jpg","What Will Cisco Do with Two Telepresence Solutions?","/video-conferencing/what-will-cisco-do-with-two-telepresence-solutions-",{},"Feb 11, 2010","The takeaway, it appears, is that Tandberg expects that its immersive video solution will coexist in the combined product line alongside Cisco's own immersive video solution.",{"_718":24,"_719":1107},[],{"_166":167,"_147":1109,"_168":1110,"_153":1112,"_155":1112,"_158":1113,"_710":1114,"_160":152,"_161":1104,"_163":152,"_156":1115,"_714":152,"_178":715,"_164":203,"_165":204,"_176":227,"_716":1116,"_721":722},{"_149":152,"_151":152},[1111],{"_52":778,"_172":779,"_174":780,"_707":152},"Social Networking Crackdown","/network-technology/social-networking-crackdown",{},"The tools of social media are bi-directional and the audience can and will reply back, retaliate or go off on tangents.",{"_718":24,"_719":1117},[],"sidebarModules",[1120,1175,1188],{"_87":1121,"_1122":1123,"_1172":1173},"module_content_cards","data",{"_111":1124,"_1125":1126,"_178":1127,"_698":1128,"_1168":1169,"_1170":1169,"_1171":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1129,1144,1156],{"_87":1130,"_1122":1131},"contentPreview",{"_166":167,"_178":1132,"_147":1133,"_153":1135,"_155":1135,"_158":1136,"_160":1136,"_710":1137,"_161":1138,"_163":152,"_164":1139,"_165":328,"_168":1140,"_176":193,"_716":1142},"card-horizontal",{"_149":1134,"_151":1135},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 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2024",[1153],{"_52":738,"_172":739,"_174":740},{"_718":24,"_719":1155},[],{"_87":1130,"_1122":1157},{"_166":167,"_178":1132,"_147":1158,"_153":1160,"_155":1160,"_158":1161,"_160":1161,"_710":1162,"_161":1163,"_163":152,"_164":1139,"_165":328,"_168":1164,"_176":1004,"_716":1166},{"_149":1159,"_151":1160},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 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