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Customer Experience
UC Still Alive and KickingUC Still Alive and Kicking

UC has helped many companies reduce costs, increase revenues, and improve customer satisfaction. And we're just getting started.

byBlair Pleasant
Nov 8, 2010
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4 Min Read
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AI & Automation
Tone Commander Systems Offers TEOTone Commander Systems Offers TEO
byMatt Brunk
Nov 8, 2010
4 Min Read
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CRM
Integrating Mobilized Assets: The Logic & the IssuesIntegrating Mobilized Assets: The Logic & the Issues
Nov 5, 2010
7 Min Read
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Telecommunication Technology
Aastra UpdateAastra Update
byBlair Pleasant
Nov 5, 2010
2 Min Read
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Data Governance
Super Cookies, A Threat to Security?Super Cookies, A Threat to Security?
byGary Audin
Nov 5, 2010
4 Min Read
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Network Technology
Cisco Unveils New Contact Center Solutions...with FinesseCisco Unveils New Contact Center Solutions...with Finesse
bySheila McGee-Smith
Nov 3, 2010
2 Min Read
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Digital Workplace
Open Source Communications for the Enterprise
Open Source Communications for the Enterprise
Nov 3, 2010
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4 Min Read
byEric Krapf
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Digital Workplace
Gen-Y Finds Less Value in Meetings; This is Surprising?
Gen-Y Finds Less Value in Meetings; This is Surprising?
Nov 3, 2010
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3 Min Read
byMelanie Turek
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Telecommunication Technology
ShoreTel Snags Agito; What Does it Mean for FMC?
ShoreTel Snags Agito; What Does it Mean for FMC?
Nov 2, 2010
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6 Min Read
byMichael Finneran
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Telecommunication Technology
It's Still the Economy Stupid! (No Really!)
It's Still the Economy Stupid! (No Really!)
Nov 1, 2010
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3 Min Read
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Digital Workplace
UC Song & Dance
UC Song & Dance
Nov 1, 2010
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4 Min Read
byMatt Brunk
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Network Technology
Aerohive Simplifies WLAN with Controller-less Solution
Aerohive Simplifies WLAN with Controller-less Solution
Nov 1, 2010
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5 Min Read
byZeus Kerravala
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Telecommunication Technology
Who is Ingate Systems Anyway?
Who is Ingate Systems Anyway?
Oct 29, 2010
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4 Min Read
byDoug Carolus
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Digital Workplace
UC Case Study Shows Remarkable Gains
UC Case Study Shows Remarkable Gains
Oct 28, 2010
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2 Min Read
byMelanie Turek
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Video Conferencing
Session Border Controllers Evolving to Support Video Conferencing
Session Border Controllers Evolving to Support Video Conferencing
Oct 27, 2010
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3 Min Read
byJohn Bartlett
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UCaaS
Can Avaya Flare Knock Off Microsoft Lync on the Desktop?
Can Avaya Flare Knock Off Microsoft Lync on the Desktop?
Oct 26, 2010
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4 Min Read
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UCaaS
The Next Phase in Unified Communications
The Next Phase in Unified Communications
Oct 26, 2010
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3 Min Read
byJim Burton
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Cloud Infrastructure
Phonewashing, Cloudwashing, and Collaboration
Phonewashing, Cloudwashing, and Collaboration
Oct 26, 2010
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5 Min Read
byTom Nolle
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Digital Workplace
To UC or Not to UC Point 5
To UC or Not to UC Point 5
Oct 26, 2010
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3 Min Read
byMatt Brunk
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Telecommunication Technology
Evolutionary Endpoints
Evolutionary Endpoints
Oct 24, 2010
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6 Min Read
byDave Michels
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Customer Experience
Mobility at Interop: Consumerization is In, UC is MIA
Mobility at Interop: Consumerization is In, UC is MIA
Oct 24, 2010
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4 Min Read
byMichael Finneran
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Customer Experience
The Blind Men and the Architecture
The Blind Men and the Architecture
Oct 24, 2010
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6 Min Read
byBrian Riggs
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Telecommunication Technology
Lisa's SIP Trunking Session at Interop
Lisa's SIP Trunking Session at Interop
Oct 22, 2010
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2 Min Read
byEric Krapf
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Data Privacy
Hosted IPT and UC: Limited in Europe?
Hosted IPT and UC: Limited in Europe?
Oct 22, 2010
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3 Min Read
byGary Audin
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Contact Centers
ShoreTel Acquires Mobility Vendor Agito
ShoreTel Acquires Mobility Vendor Agito
Oct 21, 2010
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1 Min Read
byEric Krapf
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Customer Experience
Alcatel-Lucent's Dynamic Enterprise Tour
Alcatel-Lucent's Dynamic Enterprise Tour
Oct 20, 2010
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2 Min Read
bySheila McGee-Smith
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Video Conferencing
Conversation avec Laurent de Cisco
Conversation avec Laurent de Cisco
Oct 19, 2010
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8 Min Read
byDave Michels
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Telecommunication Technology
Ask the Analyst: SIP Trunk Service Basics
Ask the Analyst: SIP Trunk Service Basics
Oct 18, 2010
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14 Min Read
byLisa Pierce
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Infrastructure
Google Puts a "Star" on Location, But Where is UC?
Google Puts a "Star" on Location, But Where is UC?
Oct 18, 2010
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4 Min Read
byMichael Finneran
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Telecommunication Technology
Gartner Looks at Tablets
Gartner Looks at Tablets
Oct 18, 2010
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2 Min Read
byEric Krapf
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Telecommunication Technology
iPhone Data Usage: Fighting the Man
iPhone Data Usage: Fighting the Man
Oct 18, 2010
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5 Min Read
byMatt Brunk
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Hybrid
Rethinking IPT/UC Architecture
Rethinking IPT/UC Architecture
Oct 18, 2010
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4 Min Read
byIrwin Lazar
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Telecommunication Technology
SIP Trunking: How Are The Carriers Doing?
SIP Trunking: How Are The Carriers Doing?
Oct 15, 2010
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2 Min Read
byEric Krapf
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Cloud Infrastructure
More on Contact Centers in the Cloud
More on Contact Centers in the Cloud
Oct 15, 2010
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1 Min Read
bySheila McGee-Smith
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Video Conferencing
IIT VOIP Conference: Users Talk Video
IIT VOIP Conference: Users Talk Video
Oct 14, 2010
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3 Min Read
byEric Krapf

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How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
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How Talkdesk Delivers for Vertical Industries
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How Talkdesk Delivers for Vertical Industries
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

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